Shoon Reviews

Name: Shoon
Address: Mendip Court, Bath Road, Wells
Rating: 4.12

4.1 Rating 633 Reviews

78 %

of reviewers recommend Shoon

4.1

Based on 633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01749 681664

Email:

customerservice@shoon.com

Location:

Mendip Court, Bath Road
Wells
BA5 3DG

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Shoon 5 star review on 26th January 2017

Susan Ritson

Shoon 5 star review on 12th January 2017

Roy Stephenson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great service from Shoon - no complaints whatsoever and will definitely use again. However, the shoes themselves - are AMAZING! They are MoDa in Pelle shoes - OMG I love them and they are so comfortable. Wore them all day the first day they arrived - looked and felt great. I'm really pleased.”

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Posted 6 years ago

“easy ordering, prompt delivery.”

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Posted 6 years ago

“Lots of unique styles available. Spoilt for choice. Efficient service Will keep Shoon's details to hand.”

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Posted 6 years ago

“Ordered two pairs of shoes for my wife. They arrived but one pair was shop soiled and dirty. It had a number of price labels stuck on top of each other and had clearly been on display for some time. Contacted Shoon to complain and they sent a free post label but still had the time wasting visit to the Post Office to send it back Not really good enough and not the first time they have done this.”

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Posted 6 years ago

“After a mix-up on an order of two pairs of shoes, I was refunded the amount for the one pair that was out-of-stock. Very nice people helped me when I phoned customer service.”

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Posted 6 years ago

“My order was dispatched promptly and arrived quickly. I was delighted with my purchase.”

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Posted 6 years ago

“I love your boots. They are very comfortable and spacious for my painful feet. The designs are the best styles I have come across.”

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Posted 6 years ago

“Very happy to have purchased my Barbour loafers while sale was on. Great saving”

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Posted 6 years ago

“where do i start. Ordered two pairs of shoes. After a week an email to tell me they had refunded the money for one pair of shoes. No explanation as to why. The second pair of shoes had not arrived after nearly two weeks. Phone up and was told they had got lost in the post and another pair would be posted to me very soon. So far I have had no communication regarding this call so have no idea when I will receive them. The only positive thing is when I made my call I spoke to Agnes who was very polite and helpful”

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Posted 6 years ago

“My goods haven't turned up. It's been 24hours since I emailed customer service and I still have no reply. Plus this dialogue box is hidden by the keyboard on my android tablet so I can't see what I am typing. Really annoying!”

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Posted 6 years ago

“Smooth and swift service and received a good quality pair of shoes.”

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Posted 6 years ago

“The boots are fine but found in rain some colour does come off inside boot.”

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Posted 6 years ago

“Unfortunately i had to return both my boots and sandals as they were too small. I am normally a size 4 but i guess the brand came up a bit small. Shame they did not come in 1/2 sizes. Quality of both were perfectly acceptable.”

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Posted 6 years ago

“2 weeks to receive the shoes and they were suede rather than the leather ordered. Have returned for a different size. Such a great selection though and l would order more if faster delivery”

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Posted 6 years ago

“Again, delivery service terrible, no updates about status, used to be excellent. Fed up with them sending me emails with promotions when they can't even deliver a good service. Very quick to take your payment though!!!”

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Posted 6 years ago

“I had to wait weeks for my delivery and after I queried what had happened I was sent an email saying my order had been cancelled without any explanation. When I rang customer services I was told that one item in my order had been cancelled only, but three other items that I ordered have still not arrived. There was no communication about delays/lack of availability and I honestly began to wonder whether I had hit upon a "rogue" site by mistake. I have never had such problems in the past ordering online from Shoon. Have you changed your service provider?”

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Posted 6 years ago

“I ordered the shoes on the 23/02/18 and I was told I should had them as they had been sent on the 15/03. It is now the 23/03/18 and I still haven't received them. Considering it is now Spring this is ridiculous. I was very sad to hear you have gone into administration and we have lost my fave shoe retailer(Jones) in Exeter as well. I am now reliant on going to Totnes or ordering online. Thank you, Sally Bennett sallybennett01@gmail.com”

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Posted 6 years ago

“The website didn't work properly so I called to give both payment & delivery address. My first order was delivered to the billing address not delivery address & the person who took the delivery address included one line from the billing address. As I live in Kenya I confirmed that delivery would be by latest 12th March, as the person brining them out from UK was leaving on 17th. The shoes were delivered to the billing address on 17th, despite me calling on 12th to be assured they would arrive latest 13th. It then took 3 days of calling once or twice each day to get another pair sent to another address of someone coming out here to Kenya this week. I was assured that they would arrive latest 20th March. They have arrived at the UK address today 22nd. Fortunately just in time so, as they fly tonight I should be receiving them tomorrow. For the original shoes when I asked how I was to return them if I ever received them I was told not to as they were recorded as 'lost' on the system. Whereas I appreciate the effort taken, the inefficiency has been quite outstanding & the loss to your company of having to send out 2 pairs does not seem fair to you.”

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Posted 6 years ago

“The quality of my sandals is excellent.”

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Posted 6 years ago

“I bought a pair of ankle boots and they were so very comfortable so I wanted to buy a second pair. Couldn't find my size in any retail outlet so contacted customer service and they were brilliant they tracked down a second pair. Thank you ustomer services, very impressed. Yvonne”

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Posted 6 years ago

Shoon is rated 4.1 based on 633 reviews