Shpock Reviews

Name: Shpock
Rating: 1.31

1.3 Rating 154 Reviews

6 %

of reviewers recommend Shpock

Company Reviews

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1.3

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	25 minutes

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Shpock 1 star review on 24th August 2023

Gabriel Kirchhof

Julie

Shpock 1 star review on 30th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero stars deserved. Sold an item, used my own courier, item delivered and signed for. Schpock decided to cancel the sale and refund the buyer because I didn't use their courier (I would imagine it's for this reason because they haven't actually acknowledged any of my emails). Tracking has been provided, I have sent several emails and they haven't even had the courtesy to reply. Saying that, the buyer is no better - they know they've been refunded and have my item and haven't contacted me to offer to pay. This is only the second thing I've sold on their site and I should have learned after the first. I posted the item tracked, the item was received but because the buyer didn't confirm this I had to go begging to Schpock for them to release my money. Shocking website, shocking customer service, will report to action fraud.”

Helpful Report

Posted 4 years ago

“Just purchased and paid for 2 items and both buyers have cancelled with no reason! Pointless!!”

Helpful Report

Posted 4 years ago

“WASTE OF TIME AND MONEY. 0 stars if I could as it is so unfair on sellers as I have wasted my p&p money and time. Not to mention the buyer returned my product broken but shpock has refunded him his full amount and i am stuck with a damaged item and wasted my money and time on this rubbish scamming site. Disgusting.”

Helpful Report

Posted 4 years ago

“Customer service is terrible , I have emailed them 4 times over 5 days and no reply. I placed an advert with a bump promotion for £9.99 , they have taken the payment but my advert has been removed completely and no one is solving the issue. What a rubbish service.”

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Posted 4 years ago

“Wow, I can’t believe how bad the reviews are? I’ve been using this app since the covid situation kicked in and was forced to close my store, I’ve had around 200 sales so far, great customer service from a lady called Lucia. Regarding the people wanting everything for nothing I keep seeing people say, there’s a setting where you can block offers to whatever limit you want. All round, I think it’s great it’s paid my mortgage and allowed me to carry on my business.”

Helpful Report

Posted 4 years ago

“I placed an ad with Shpock and immediately paid ££7.99 to 'bump' (promote) the ad. Shpock cancelled the ad immediately stating later that they don't accept ads for that type of product. My ad never appeared yet they took my £7.99 for promoting it. I have been communicating with their Customer services for weeks now (they take about 7-10 days to reply to each message). All they keep saying is that under their T&Cs bump fees are non refundable. I am livid about this because they have taken my money and delivered no service in return. This is theft! I suggest you avoid this company at all costs. If you have a problem, they are not interested in resolving it and do little more except make themselves impossible to contact. In all a terrible company!!”

Helpful Report

Posted 4 years ago

“Worst platform i have ever come across. They remove items without explanation and do not reply to any emails at all. I wish someone would shut them down”

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Posted 4 years ago

“I’ve been using Sphock for just over week , and I’m contemplating deleting it . It just harbours a load of crazy time wasters who want your stuff for next to nothing . You get the irritating ones who ask for loads of pictures or ask loads of questions and have no intention of buying ! They have no regard for your time , I’m literally considering just putting it on eBay . Whilst you have to pay a fee , it’s better run and there’s sanctions in place for those idiotic time wasters who have no regard for your time.”

Helpful Report

Posted 4 years ago

“DISGUSTING COMPANY FOR SELLERS AND BUYERS, NO PHONE NUMBER, NO QUALIFIED STAFF TO SORT OUT YOUR QUERIES, JUST ROBOIC MESSAGES, AVOID AT ALL COST”

Helpful Report

Posted 4 years ago

“Allowing fraudulent sales to take place, from criminals that fake there identity and use multiple ids, and then completely ignore complaints made by the victim, suspend the happy criminal with fake details, and the process repeats. I and many others have been scammed, and still loads of adverts on site. See a few photo shots of my own investigations, many more available”

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Posted 4 years ago

“The newest app version is so confused and working not properly. Older version is 100% better and easer. Better come back to Facebook market.”

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Posted 4 years ago

“Used to be an easy on the eye app but now it keeps shoving Instagram (which i dont want) under my nose or me to volunteer. Because I want neither, I cant get on the site!”

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Posted 4 years ago

“A bunch of idiots , I have been selling on here and have had two decent buyers that have collected and paid in full but the rest have been chancers , two weeks ago they restricted my account I emailed to ask why and I was sent an email said they would get back to me still 5 weeks later no response . I again emailed them today to cancel my account and they emailed me back stating emailing them multiple can slow down your enquiry . its been 5 weeks now how much slower can you get , just cancel my account as its a bloody headache .”

Helpful Report

Posted 4 years ago

“I’m a Live in Carer. I have things up for sale and I replied back to someone stating I am away for 2 weeks as I don’t work in my area I live In. I then get a message saying if I don’t reply back to the the customer I’ll have my ad removed. I then messaged shpock stating I have replied back and that I am away for 2 weeks... they still removed my ad! I will not be using this site again, if my ads are just going to get removed for being a Live in Carer. Disgusting behaviour. I wouldn’t even give you a star if I could”

Helpful Report

Posted 4 years ago

“I deleted my account years ago. They do nothing to penalise time wasters. I got stood up several times by a time waster and spent hours waiting for her but she never turned up on agreed day and time. So when I re-listed the item, my account was blocked. Thus Schpock encourages time wasters. Customer service rude and awful. As soon as they unblocked me I asked them to delete my account, which also took ages and numerous emails. Stay clear these people are just awful”

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Posted 4 years ago

“Was scammed and shpock didn't do anything about it and that was paying £8 for insurance stay away!!!!”

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Posted 4 years ago

“Awful service. I have sold an item on sphock. Sent it by recorded delivery, uploaded proof of delivery. One week later the money was still in my sphock wallet as pending even though the buyer had acknowleged receipt in a message over 5 days ago. The buyer has now changed there mind and have asked to return the item. Sphock have emailed me with an outcome to issue a full refund to the buyer without them even returning the item because they had seen I had messaged the buyer to agree to the return. They want me to contact the buyer and arrange for him to return the item myself, even though they have no incentive to do so as their money has already been refunded. I am now down £50 and without my item. Never again.”

Helpful Report

Posted 4 years ago

“I’m having problems with verification code which I never received. I contacted support a week ago - no reply, 3 days ago - no reply and yesterday - still no reply. I do not think they care about New and existing customers!”

Helpful Report

Posted 4 years ago

“Waste of money !! I bought a perfume, supposed to be genuine, I received fake, send it back and the seller disappeared !! They can't find her, I'm not getting my money back, but when you buy they charge you more and say "your money are protected " !! People can sell rubbish and just disappear. Do not buy from Angela W. If you ever seen her on sphock !!”

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Posted 4 years ago

“This website allows scam sellers and do not help you out when you report a problem with deal or anything. Beware!!!”

Helpful Report

Posted 4 years ago

Shpock is rated 1.3 based on 154 reviews