SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.64

4.6 Rating 3,445 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,445 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an oak handrail and I’m very satisfied with the quality of the product. Thank you.”

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Posted 4 years ago

“Few delays at first (Could be due to COVID-19) but sorted eventually. Good price and quality products.”

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Posted 4 years ago

“Very pleased with handrail. It looks good and feels good.”

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Posted 4 years ago

“Initially received an incorrect item but after calling this was quickly resolved. Good service.”

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Posted 4 years ago

“We recommend Simple handrails, our handrail was delivered in good time and we're very pleased with our purchase. Excellent choice of handrails to choose from and we're kept up to date regularly on the stages of our purchase. Well done Simple handrails in these crazy times.”

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Posted 4 years ago

“I have mixed reviews about my experience with simple handrails. I scoured the internet for a handrail with copper fittings and kept coming back to the one advertised here. It's the prettiest one I could find and perfect for my new hallway but the price was extravagant for me so it took me a while to commit to ordering. I ordered on the 4th June and received it on the 24th. A delay I could of accepted if there was any communication from the company but I found I was the one doing the chasing and was told they were busy and it was the courier's fault, the courier did have my rail for a week but it was still only dispatched after 13 days. Again, I had no problem with this but the lack of communication meant every day I was waiting excitedly for my new purchase that didn't come and after a while, that excitedness turned to frustratedness, especially as I was told the wrong delivery date. Dan was very helpful in providing me the tracking details which eased the unknowing and replying to me out of hours which I wasn't expecting but I am still waiting on advice about which grade of sandpaper to use on my rail as it is still too rough in some places. For £194.. I am scared to ruin it plowing ahead without their expert advice, it may not be a lot to some people, but it is to me so a reply would be appreciated. Jen”

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Posted 4 years ago

“Exceptional stainless steel bannister rail & components product. Well machined and packed. Customer service regarding specific requirements was excellent, and the finished article is quality. Would recommend SimpleHandrails to anyone looking to enhance a staircase.”

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Posted 4 years ago

“Glass cut to size and delivered promptly”

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Posted 4 years ago

“Great item and price, quick service. Many thanks”

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Posted 4 years ago

“All OK but the box, with the fixings, was broken and a bracket and all screws (if included) were missing.”

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Posted 4 years ago

“We have put both handrails up and it was quite easy to do. They look very smart in the anthracite grey. Very pleased with the service from SimpleHandrails. Great product.”

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Posted 4 years ago

“thanks dan second time purchased from simplehandrails great quality and price”

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Posted 4 years ago

“very satisfied with handrail . the quality is excellent would recommend product to friends”

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Posted 4 years ago

“Quality of the handrail seems to be very good and it came supplied with stainless steel screws and wall plugs for fitting to wall, which was a nice surprise. Delivery was within the 3 to 12 working days quoted at time of ordering, albeit towards the higher end. One little thing that has meant a rating of 4 rather than 5 is the so-called tracking system on the SimpleHandrails website. This simply did not get updated. Two days after my handrail was delivered it still said that my order was being prepared and that the data would be updated once it was ready for dispatch. Clearly this was incorrect. Additionally I received an email saying that my order was on its way on 16 June but the Tuffnells system only said that it had been collected on 18 June, which was confusing.”

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Posted 4 years ago

“Order delivered efficiently but handrails had holes in wrong place didnt match the brackets so now waiting for replacement hand rails - not ideal but no argument over resending new rails so will wait and see if all is correct”

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Posted 4 years ago

“Rail and fittings arrived well packed and the quality is excellent. Would recommend this product and company highly. Thank you 👍”

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Posted 4 years ago

“Posts have been delivered which look great, can’t wait to see the finished project”

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Posted 4 years ago

“Great quality. two wall plugs short!”

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Posted 4 years ago

“Happy with handrail at very reasonable price”

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Posted 4 years ago

“Top class quality stainless steel handrail. Second one purchased.”

SimpleHandrails.co.uk 5 star review on 20th June 2020

Helpful Report

Posted 4 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,445 reviews