SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.09

1.1 Rating 411 Reviews

1 %

of reviewers recommend SkipTheDishes

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Metrics

1.1

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 25th October 2024

Billy G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On multiple occasions drivers have delivered to the wrong address or just drove away with my food it seems. Skip has been hiring truly incompetent drivers who are incapable of reading basic instructions. I live in a house, how hard is that to mess up. I guess for them pretty easy as they lack zero work ethic and ability to read. All in all, skip has gone terribly down hill and the drivers are going to be the bain of skip.”

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Posted 3 years ago

“The worst delivery app existing in Toronto. Their customer service is terrible and rude! They do not verify with the restaurant before they refund the whole amount to the guest for a small item. If Skip wants to make a better guest experience then do it from your pocket not from the restaurants pocket when we are already struggling enough! Uber does a better professional job. If I could give 0 stars then I would have chosen that.”

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Posted 3 years ago

“Driver was going the wrong direction. I could see it on the map. I called the restaurant right away and they informed Skip. It took the driver 25 minutes instead of 5 minutes to get to my house. I called the restaurant after 20 minutes and told them I will not accept the delivery. The food had been sitting in the car for 25 minutes and it was +35 degrees outside. I spoke to Skip but never got my money back. They have terrible drivers.”

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Posted 3 years ago

“Got 3 in a row orders sent to wrong address and wrong location saying driver tried to contact me when i was out front waiting for it with friends , totally ruined our night . Going with door dash , better delivery and choice anyway.”

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Posted 3 years ago

“Horrible service. I have never dealt with more rude people than those that work at skip the dishes. My order was all wrong and when I called to get a refund, they said they can only give me a partial refund. This makes no sense considering I paid in full. They won’t give you an answer and when you start pushing for it, they hang up on you and disregard you like a piece of trash. I am so disappointed and disgusted by their behaviour and won’t tolerate it. I have posted photos of my chat with them for others to see how incredibly rude their service is. Still haven’t received my refund.”

SkipTheDishes 1 star review on 19th July 2021

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Posted 3 years ago

“Many orders that were way longer than they needed to be. The tracking option shows drivers do not move, as they are waiting to capitalize on multiple orders from the same area. Then you suddenly get a text that says 'We are very busy' when again, the driver is not even moving. The pre-tip option is unfair. Please hire drivers that will do their job!”

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Posted 3 years ago

“Please get your courtiers to verify the person whom they give the order to is the same person who placed the order. What’s the point of getting food dropped off to a picnic and they just give it to the first person they see.”

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Posted 3 years ago

“LA PIRE ENTREPRISE DE LIVRAISON, SERVICE DOUTEUX, 4 COMMANDES À DATE PASSÉES, 2H D'ATTENTE POUR UNE COMMANDE ANNULÉE, ETC N'Y ALLEZ PAS!!!! LES PIRES! SAV POURRI”

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Posted 3 years ago

“Worst company for food delivery. They’re ignorant and rude and a rip off. Use door dash!!”

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Posted 3 years ago

“SkipTheDishes is full of joke, they stole my money and didn’t give an option of delivery. If you have other options use other rather then SkipTheDishes, don’t expect any service from them. They are simply their for nothing and forget about the customer service. I need to pay cause of their technical error! Pathetic customer service, pathetic app! Never use SkipTheDishes except if you want to lost your hard earned money!”

Helpful Report

Posted 3 years ago

“I live in an apartment. Instructions clearly say how to buzz in and then to leave food at the apartment door. Tracker says the food was delivered, but no food. Even checked the front lobby because their lazy drivers have left it there before. I get on the chat with them and tell them that I didn't receive my order. The only thing they offered was a refund. He said the driver confirmed the delivery so that's all he could offer. I told him "With all due respect, your driver is lying to you. Couldn't have got in without buzzing, didn't knock on the apartment door, and there was no food." He says he'll submit my complaint about the driver (not likely). At this point I was done with these guys, so I just asked for the refund. He tells me the refund has been processed. I asked if it was sent back to my original card and he says no. Because the driver confirmed the delivery (which they have no way of knowing if he's telling the truth) they can only provide the refund in credits. What a broken system. You take my money for a service. You don't provide that service. You won't give my money back (except in credits for your services which I no longer want because of your broken system) based solely on the driver's word. Good riddance.”

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Posted 3 years ago

“HORRIBLE. 4th time I have had the driver say they delivered my food when they had not. Refunds are all fine, but I was hungry ! Never again, never use skip, their drivers are garbage”

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Posted 3 years ago

“Worst app for food delivery. Ordered $35+ food, never delivered. Drivers are completely ignoring instructions. When asked for a refund, customer service never reply back promptly and then say they can't refund because a specific time period has been passed. Just choose any other food delivery app but this!”

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Posted 3 years ago

“Worst company ever! States that food has been delivered and nothing at my doorstep. Then they wanna give me Skip credit and not refund my Visa. What a joke of a company. Absolutely disgusting!”

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Posted 3 years ago

“Rarely a perfect delivery. Cold food, missing items, and now pizza that looks like the box was dropped. Any restaurant that uses this service instead of hiring their own delivery people deserves to fail.”

SkipTheDishes 1 star review on 26th June 2021

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Posted 3 years ago

“They took my money and delivered the wrong order I hate to throw it in the trash .. and as for refund they offered me 2 dollars avoid this app”

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Posted 3 years ago

“Skip the dishes is terrible! First order was delivered to the wrong address. The chat they make you use is incredibly slow. Second order was also delivered to the wrong address. All within an hour by 2 different couriers! Perhaps they should hire couriers that are capable of reading an address! This happens at my house more often than not. Funny because Amazon never has made that mistake and I order way more Amazon than Skip. Ridiculous!”

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Posted 3 years ago

“horrible drivers. i reordered twice the same day and both did not came this delivery app is a joke”

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Posted 3 years ago

“I have order from skip the dishes. But my order did not deliver to my address . This happened to me second time. I don’t know why skip the dishes are not taking any action on these courier guys, who did this. Mostly these people are belonging to specific community.”

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Posted 3 years ago

“The app did not track where I was (my fault for not double checking?) and the food was sent to my work, 10 minute drive from my house. The driver called me and said skip wouldn’t reimburse him to drive the extra 10 minutes, but if I reimbursed him he would come. Told him I don’t keep cash at home. Food wasn’t delivered. Chatted with help, they said my fault, the app works fine. They would credit my account once. I will use the credit and never use them after that.”

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Posted 3 years ago

SkipTheDishes is rated 1.1 based on 411 reviews