SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.09

1.1 Rating 412 Reviews

1 %

of reviewers recommend SkipTheDishes

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Metrics

1.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 25th October 2024

Billy G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve ordered with skip the dishes for a while now. Actual delivery and accuracy is good. Don’t ever have a problem. Customer service is horrendous. Over two hours to be told they could do nothing.”

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Posted 4 years ago

“Some of the worst customer service I've experienced. Better hope you don't need to contact them as they will pretty much tell you to go f*** yourself.”

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Posted 4 years ago

“The order was not delivered two times. First time it could be mistake but second time I think their drivers and process is poor. I would never order again and wouldn’t recommend anyone to use this app. I told the chat support right away when it showed delivered. That I didn’t receive it. He said he cannot help me as the food was delivered. I think it was common sense to ask the driver go back and see if the food hasn’t been picked by anyone and deliver to right address. They literally did Nothing. Our guests were waiting. Not reliable service. And shitty chat support. My order number - 195030864”

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Posted 4 years ago

“Ordered last night for the second time. 2 hours waiting for our meal we were notified by our app that the food had been delivered I called the restaurant and it had been picked up an hour earlier. Spoke to customer service and they apologized and gave us a $5 credit. Twice ordered, twice burned. Truly the worst. Never using their service again.”

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Posted 4 years ago

“you can not write the proper address in the search bar. it keeps on dropping the pin in the wrong location so write half the address at the top and then in the options have to write the unit number....so out dated dumb. half the drivers dont use a bag its sitting in the truck as is not in the skip the dishes bag. when you call to complain half the people dont speak proper english.. started to use uber eats and door dash....you cant send an email to the company there is no other phons number to complain...this company doesnt care about customer service. they were good in the begining but has fallen through the cracks now”

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Posted 4 years ago

“No delivery at all but two drivers were supposed to pick up my delivery. I've been waiting two hours for NOTHING. Even the Restaurant called to tell us the driver is not coming and the food was not good anymore . Finally the customer service is not helping at all , answer with pre-record sentences and leaves the chat while its not over. Never again! I'll tell everyone to not order with you! My child is starving!!! Grrrrr”

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Posted 4 years ago

“This is absolutely the worst company i have ever deal with, i am about to take them to Small Claims Court. After purchasing a $25 gift card could not redeem it and after several calls and emails, no action. Skip this Company!!!”

SkipTheDishes 1 star review on 18th August 2020

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Posted 4 years ago

“This is the most unprofessional company or whatever you want to call it in Ontario. My order was confirmed at 1:57 and did not get delivered until 3:00. It was just a pizza from Twice the Deal. I was chatting with support Dolly T and was told she would look into what was going on with my order since the currier I was matched with was sitting in the spot for 10 minutes, she then replied saying she would look into it and keep me updated, she then left the chat before I could even respond. Right after she left the chat the currier starting moving towards the pickup location. The time was at 15 minutes when suddenly it went blank and said that my currier would be matched closer to my pickup time and the time then went to 32 minutes. I messaged them again and got matched with a new agent, the conversation is attached. After she stopped responding, 20 minutes later, I was matched with a new currier, and then my order was delivered 30 minutes later and the agent still had never responded to my messages. DO NOT WATSE YOUR TIME WITH SKIP THE DISHES”

SkipTheDishes 1 star review on 17th August 2020

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Posted 4 years ago

“Very bad service the so called drivers I don't think they have a driver license or they got it in a lucky charms box. Had a driver almost rear end my truck and was speeding down the road while children were playing. Not very happy”

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Posted 4 years ago

“SkipTheDishes is great...as long as there are no issues with your order. We did a recent order from Jet Sushi in Halifax on August 7. Our driver was lost...we could see him going around and around on the GPS, even pulled around into our parking lot, and out again. So I messaged skip knowing full well that it would be a fight because we all know the customer service is terrible. I was messaging with the first agent, Anita, who claimed that she contacted the driver and he would be here shortly. She then left the chat. I proceeded to message and another agent took over. This time I said enough is enough...the driver had been driving around at this point with our sushi for an hour. I requested a refund and was told no...I pushed back and was told the skip credits would be in our account. Two days later I checked and no credits. I messaged again asking where our credit was...keep in mind this was a $63 bill. The first agent claimed there was no record of the conversation and that the sushi was showing as delivered. And he left the chat. Another agent took over, Obi, and said he would review the file. He came back and said that he would ensure that the credits were in our account. I mistakenly thanked him, but did learn by this point to always send the transcript of any conversation with skip to your email. A few minutes later we did get a credit...for 5 bucks. I proceeded to email skip directly and of course no one has responded. How this company is even allowed to stay in business I will never know but I do know that we will never, ever use skip again. Use DoorDash or UberEats...At least they care about their customers.”

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Posted 4 years ago

“Ordered through skip. Driver delivers it to the wrong address. Brutal service. Never again.”

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Posted 4 years ago

“Ordered McDonald’s through skip. Took 45 minutes for the driver to deliver my order to the wrong address. Absolutely trash. Deleted the skip app.”

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Posted 4 years ago

“Placed an order, driver picks it up then as I’m watching the app he aimlessly drives the wrong way and then drives around in circles heading farther away from our house after he had already picked up the food. It took over 25 minutes from the time he picked up to deliver. When I asked him why he was driving the opposite direction from my house and why it took him over 25 minutes when I could have driven to the restaurant and back in 15 min he said he had to stop for gas. Food was cold. Your chat customer service Rep gave me a lousy 5.00 skip credit for an order that with the drivers tip Came to 115.00 and was not even eaten I will never use your app again”

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Posted 4 years ago

“Missing order missing items not worth the call forget skip the dishes the worst service ever not even for a bottle of water that may come wrong”

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Posted 4 years ago

“My boyfriend and I ordered food from skip so many times and 90% of the time, the order was wrong, items were missing, it took over 2hours instead of 30mins (amount it showed on the app), more than one driver to get the order as they kept bailing each time and it is the absolute worst. Customer service wasn't helpful either trying to make sure that we got our food. Really bad service. Don't order. Don't waste your time with this app, they seriously don't know how to do their jobs.”

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Posted 4 years ago

“DO NOT USE INTERAC EMAIL TRANSFER WITH SKIP THE DISHES, YOU WILL GET RIPPED OFF, AND YOU WILL NOT GET YOUR MONEY BACK. This has happened 2 times to me now, 1 order of $38 and 1 order of $49 – Close to $100, robbed from me, with no resolution. When you do an interac transaction, you CANNOT CLOSE THE LAST PAYMENT WINDOW or you lose your money completely - so if you time out, your internet goes down, you accidently close the window, click another link, on a screen that says YOUR PAYMENT IS COMPLETE, well you are frigged, because your payment is complete, that doesn't mean your order has gone to skip, and in fact, it still hasn't. Here is what Skip the Dishes is doing: They don’t process your order until they have been paid. SO, if you pay, and ANYTHING complicated your browser, or closes it, or any computer problems for the next few clicks AFTER you have paid, you will lose your money and SKIP will not process your order. So yes, you pay and don’t even get an order number to verify that you have paid. It’s insanely flawed, dated, and unfortunately, SKIPS support literally doesn’t care to fix this BUG that is really screwing quite a few people over daily and clogging gup the support. - The issue is, this isn’t credit card, there is no consumer protection, my bank wont reverse the charges - SKIPS support says this exact phrase “this is a preauthorization, and it will be returned to your bank in 3-5 business days) - unfortunately, as this happened almost 2 months ago, and 7 business days ago, well, that is factually incorrect. ***** Please note this is where the problem is - The SKIP team says "preauth" - pre auth requires some sort of authorization to tell the payment provider, hey this worked, or hey this didnt work - WELL, it seems this interact payment page is using the consumer to click the authorization - if that button isn't clicked, there is nothing confirming, nor denying the payment, although its already taken from your account - so poof, the money is "lost" in preauth because there is nothing to tell it no food was sent, or the transaction didnt reach skip - so now you are stuck paying, with no receipt. Cool eh - Support 100% fails to acknowledge anything, and most of the time refers to it as a credit card, which is again, completely incorrect. They just really don’t care, yet there is nobody to escalate the problem to So essentially what is a BUG in SKIPS interac payment process, I am out nearly $100 and I know I am not the only one. Yet, there is nobody who actually knows what happened, and their stock responses just go in circles, I have been lost in support for hours, multiple times, multiple people. I just want the money back that i litrerally paid for nothing. But there is nobody to talk to, and they keep saying call your bank, who is saying they wont do anything. I literally have banks statements showing I have been charged for food that never was processed or came through the skip app. What can I possibly do? $100 is worth a lot to me.”

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Posted 4 years ago

“Messed up my order on 3 different occasions and never take any responsibility. This is the last straw. They say food was delivered. But it was not. Doorbell never rang. Refuse to reimburse me.”

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Posted 4 years ago

“I cant even give 1 star... i try to order , and their site keep telling me something went wrong and my order could not been process ... out of a sudden i receive my order, but i was not waiting for it anymore since they never confirmed it... i found out that they charged me 3 times.... and they don’t want to refound me the one that i receive... but I order somewhere else cause I was not waiting for it cause they told me it was not confirmed... I lost a lot of money with them ... the customer service was so not helpful....”

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Posted 4 years ago

“Horrible horrible they didn’t send half my order and only offered a 5$ towards skip the dish credit even called the restaurant to confirm that half my order wasn’t send and they said yes in error that skip the dish would offer me a credit and they never did they are completely a scam”

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Posted 4 years ago

“Skip ordering from "Skip the Dishes "... their customer service has no intention of resolving issues and I have no interest in receiving $5.00 of credits towards next purchase, because I will never use this service again.”

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Posted 4 years ago

SkipTheDishes is rated 1.1 based on 412 reviews