“Avoid at all costs … buyer beware !
Ordered a set of garden chairs. Both chairs broken. Notified SKLUM within a reasonable timeframe but they said its outside 48 hour period and refuse to offer a replacement.
Quality of products is poor and customer service worst of all online retailers i have experienced.
Warning to All … AVOID !”
“Unfortunately the smell of the table doesn't go away and I can't put the table in a room. It's probably the white paint they're using. I have to leave the table in the house because I don't want to damage it, even though we all have to smell this poison every day. The service is very slow and they ask to take 10 photos of the product where of course you can't see the smell. Now they require me to buy a new transport box to pick up the table. It's a joke that we have to pay for poor quality”
“Drie dingen besteld (bestelnummer BJCLPCDBJ):
1. De lamp Arleth is onvolledig. Hierdoor kunnen we de kap niet bevestigen en er is ook schade aan de voet van de lamp.
2. Bij de lamp Clayt was de doos heel erg beschadigd, dit resulteerde dus ook in een beschadigde voet van de lamp.
3. Daarnaast hebben we een buffetkast met deuren van Ralik besteld. Hierbij was een schroef geleverd waarbij er geen inbus uitsparing was op de kop van de schroef.
Wij verzochten om dit op te lossen, maar men reageerde na enige tijd wachten enkel met de melding dat wij een contactformulier moesten gebruiken. Na herhaald verzoek vroeg men opnieuw na enige tijd wachten om binnen de 48u na ontvangst melding te doen in de klantenzone, terwijl we dan al verschillende weken verder waren. Nooit heeft men een poging gedaan om ons te helpen.”
“I bought a sofa from Sklum about 7 months ago for about 750 euros. The delivery was horrible as the guy just left the boxes with the pallets outside our door and left. Then two months later the couch broke while just sitting on it and ever since there is a quite visible and uncomfortable hole in the middle of the couch. We are trying to contact Sklum for 5 months now but they don't reply to our emails or calls. We have finally opened a case with the European consumer protection authorities..”
“They sent me a broken product and then replaced it with another broken product. Now they do not respond to my emails and delete my messages from their IG account. This company is a scam”
“I ordered two bar stools and one had a broken mechanism. They have since sent a replacement part which does not fix the problem. Now they are not responding to my emails. I do not recommend!”
“Já pedi o número de seguimento 3 vezes e acabaram por ignorar a mensagem e deixar em visto. Ja tentei contactar com eles de todas as maneiras possiveis, até agora a experiencia pós-compra está a ser horrivel. Por favor prestem atenção aos vossos clientes!!”
“NEVER EVER BUY ANYTHING FROM THIS SHOP!
I order two times - and two times they sent DAMAGED PRODUCTS! first time i fixed the table myself and didn't file the complain.
The second time I ordered a bar chain which mechanism was damaged and it wasn't working!!
When i went to request for a return - their site and "service" were not allowing me to upload the pics of the damaged mechanism of the chair - thus, not allowing me to finalise my complain and return! it's an endless circle of buying damaged products from them and then not allowing for file for a return and not returning the money! They are really the worst shop i've ever experienced. NEVER EVER AGAIN I'LL ORDER ANYTHING FROM THEM!”
“Items received with several defects, please refrain you from buying from them, you will have to do the quality control after 48 hours of receiving the products, or live with the damaged goods.”
“Ordered three kitchen stools all were damaged, only way to get refund was to send them back and pay shipping myself, due to being based in mainland Europe the cost to send from the UK was equal to the refund. No replies from customer service, despite multiple attempts and photographic evidence. AVOID!!”
“Insane level of service, never again.
- Ordered for 1200+ (order id: RYYNOYIDM ), gets a free delivery - nice.
- Sklum splitted an order into two deliveries, the first - right away, the second - one month later. It was ok since we knew of limited availability.
- The first delivery took a week, at the same time they promised to make it 3-4 days. We've got zero notifications on possible late.
- After month of waiting I've got email that my second shipment is postponed for 4 months (!!!). Still not a single call or email questioning if this option is suitable for me. Yeah, just took my money and will deliver something in a half of the year.
- I reached out to them, asked for cancelation of this postponed part of the order and money refund, asked also whether it will be a subject of any charges, they said "no". But 2 days later I got email that they charged me with a delivery payment, as the order became less than 1200.
- More than a month passed - still no money. During this time I reached out to support 3 times, every time they said nothing but "we will try to speed it up" (I bet it means that they don't give a fuck), last time they said "oops, there was a mistake, we actually didnt make it, but now we did", it was yesterday, still waiting for my money.”
“They sent me a broken sun bed with pieces missing and refused to replace it or take it back. They told me that it had taken me 5 days to let them know, and their policy is 48 hours. I explained that the law protects the consumer and that I actually had far more time to notify them, but they didn't care. What they do is illegal and immoral. Do not buy from them. Disgraceful.”
“Damaged Tv-kast Locker in metalen Pohpli
After a serious delay, we received last week our locker. Last weekend we opened the box and concluded that there were several dents in the metal.
We noticed this to Klum and get the answer that they are sorry but we had to mention this within 48 hours that's why they cannot help us further.
It's really a shame and that's why I advise everyone to do no business with this company. BAD SERVICE!!!”
“I received my broken items 10 months ago, they still have not been replaced, and Sklum refuses to give me a refund. I ended up taking them to court, what a nightmare. Please, please don't order from this company. Let's make sure they shut down forever.”
“Efetuei uma encomenda e dois dos produtos (separados) que encomendei vieram incompletos ,sem as peças todas .
Já reclamei no site ,por email e contactei com a empresa e ainda não recebi os produtos em falta.”
“I received my item on the 23rd of February and upon opening the box (which was not damaged) I quickly noticed the chair was broken in a few places. Within 3 hours I contacted SKLUM looking for a refund. They said they couldn’t refund because delivery was made on 14th of February and that I missed the 48 hour deadline. I contacted the delivery provider and they sent an email confirming delivery was on 23rd of February. I got another email saying sorry delivery was made on 16th of February so they can’t help. They completely ignored the email confirming delivery was on 23rd of February by the delivery agents. They have given inconsistencies in the dates and are ignoring my evidence that delivery was made on 23rd. Furthermore, it was impossible for delivery to be on 14 or 16th because I was out of the country and only returned on 21st of February.
SKLUM is in breach of the Supply of Goods and Services Act 1982 as well as the Consumer Rights Act 2015.
Be very careful with this supplier. I will be lodging formal complaints to get this addressed but it is shocking how they are responding.”
