“I have waited 2 months for my items. My money was taken straight away. I am left without my items and it is impossible to speak with anyone. Their items look nice online but you must AVOID this company.”
“terrible!!!!!! Sin contestacion a la eapera de que hacer con un sofa en garantia, habiendolos contactado mil veces me dicen que tienen hasta 10 dias y que ya me lo diran!!! Nunca he visto esta calidad de servicio al cliente tan mala”
“From my personal experience I would advise potential clients to AVOID SKLUM AT ALL COSTS! These guys do not replace or reinburse you when they sell you defective products!
I bought 2 EXTERNAL garden armchairs at 190€ each advertised as FOR the GARDEN. After less than 1 year one of them has broken due to bad quality wood in 2 places. Their reaction? To immediatly blame me and try and tell me that they are not gaurenteed as they were exposed to the weather.
FIRSTLY, they have only been exposed to indirect weather as they are on a terrace that has an overhang.
SECONDLY, in the description of the product they are described MANY times as being suitable for the garden and there is absolutely no mention of protecting them from the elements!!
Don't go near this company. It's a shame as they have nice looking furniture but they refuse to provide the sort of after sales service you would expect for the prices you pay!”
“2 very experiences. Twice of money taken from the account and not receiving the product. First time I placed a very big order for my new appartement. The dining table was not delivered. I had to sent them a photo of the missing box. Money was never returned. Almost 500 euros.
Now I placed a small order. I was mad but convinced it had been bad luck. But no!
Money taken from account. Email received that there was a problem with the payment although they had taken it from my account. 4 emails. No reply. Luckily this order I placed via PayPal and thanks to them I got my money back.
This website is risky business. Might go well but might go wrong! I had 2 out of 2.
It's clear that this website for me is a no go from now on.”
“I’m rating my experience with Sklum Germany with one star but I wish i could rate with cero stars or -10 starts because the experience I’m having with them is simply the worst nightmare you could think about…i was waiting for months for a delivery that never came. Once I quit hoping that I was ever going to receive my bed, I asked for a refund. It’s been over a month since the finally confirmed having made the refund but no money has showed on my account. I have written several emails asking them to attach a proof of the refund so I can find out where my money is but the keep answering my emails with stupid information that doesn’t help anybody. They are nowhere to be reach and i feel helpless. IT IS THE WORST EXPERIENCE EVER! They’ve basically stolen 800 euros from me. DO NOT EVER BUY FROM THEM.
Reklamation 4082883”
“Never buy a coach with Sklum in Spain. They hire Seur to this kind of product that is delivered by modules. They only tried one deliver and since then the product is always in transit. Seur is always answering you through a bot and Sklum always blames Seur (logistic partner that they decide to hire for this kind of delivery) and don't give you any solution. Sklum everyday tells you that they take note of your claim and they will send you an email with any update. That update has never come yet. They are always making up excuses to keep you waiting. It is a shame.”
“Order ID : NBPOGLCVR
Items are of poor quality. Both Dog beds are broken, due to inadequate quality and engineer flaws.
Email sent to Customer Services but Zero response.
question : How quick did the company reply to your queries?
NEVER”
“service is marginal, third world and shameful.
The day you have an incident, Sklum does not exist nor does it give you solutions! the order tracking information is false and they manipulate.
a week with my product sent to another place and another person with another ID and no one gives a solution, regrettable unprofessional attitude.
If you buy, you are alone in the event of any incident.”
“I've ordered four chairs in natural matt teak. What I've got instead is four full gloss varnished chairs. I've reported the problem but they rejected it saying I've go what I've ordered. In the pictures the chairs are no doubt matt and in the description nowhere they have mentioned it's varnished. To be honest, varnishing teak is very unusual as teak wood has a very good waterproof property, it is absolutely not necessary and it destroys its beauty. Now I wait for Klarna to handle my issue as I won't pay for shipping back and forth to get rid of these chairs. I'll update my post as my case evolves.”
“Een salontafel van €300,- besteld. Na afleveren waren we eigenlijk al teleurgesteld omdat krasjes en putten binnen een week zichtbaar waren, alsof het blad geen seal laag heeft. Echter na 3 maanden ontstaan er scheuren over de gehele breedte alsof de tafel gaat ‘breken’. Na een zoektocht contact kunnen krijgen via incidentenformulier waarop het antwoord van Sklum was; excuses voor het ongemak. Maar dit valt niet onder garantie.
Al met al, voor €300.- een tafel binnen 3 maanden onbruikbaar.”
“I've bought a couch on the website on 18/11/2023, today is 30/01/2024 and I do not have the couch or the refund.
I was not contacted by the delivery company (Dachser) to schedule the delivery, so when they did show up I was not at home. When I contacted the company to reschedule the delivery, no one knew where my couch was. When I got in touch with Sklum, they didn't know where my couch was from 9 December 2023 until 5 January 2024. And now that they did figured out where it was, they want to give me a partial refund since the delivery was not possible because I wasn't home. And I wasn't home because I had no information that the couch would be arriving before time it actually arrived.
I'm trying to solve the issues for more than 2 months now and still debating via email with the store. Terrible service, not worth it.”
“I ordered online and paid. After a while I got status that furniture is not on stock. And 2 mails both with only title and both with different message. Chat bot is not helpful. It completely unclear for me now what will happen. Will i get my order or not. I need someone to clearly explain the status. Otherwise I will cancell my order. And inform all possible portals on this. This is not good customer experiance. I purchased an exp3nsive furniture.”
“Bad Experience, I am so stressed. Very difficult to get SKLUM to complete order. I recieved only 4 chairs of a total of 12 ordered. Lazy attitude to customers once the get your money. I paid over €1300 They fob you off when you do get your order comp;eted.
SAVE YOUR MONEY AND MENTAL HEALTH...
DO NOT BUY FROM THEM”
“I ordered TV Cabinet and bookshelf - Uain Style. The two items are good quality (Recycled Wood) and there are no missing elements.
Only 4 stars due to longer than expected delivery time.”
“Ordered a 2 secton L couch. It arrived late, with missing feet and it turned out to be out of cheap polyester, whereas on the website it says it is made out of linen.
It came with 5 feet for all 2 sections. 1 of the feet is different than the others and they only came with 2 screws to attach them.”
“The order arrived incomplete and to make a complaint I need an account created in their website. Because I didn't have one, I have no way of contacting and getting a refund.”
“Je ne suis pas du genre à laisser des avis mais là, je suis obligée d'alerter toute personne pensant commander quelque chose chez SKLUM.
L'échange que j'ai eu avec eux est tout simplement lunaire. Il s'agit du pire service client jamais rencontré et incapable comme j'ai rarement vu !
Le 19/11 je commande 4 chaises pour un montant de 357,45€ (j'ai bénéficié de l'offre Black Friday).
Depuis le 28/11, le site de suivi de mon colis indiquait la même chose "arrivé à quai à Gennevilliers".
Alors que leur site internet annonce "en stock, livré en 5/6 jours", je les contacte le 6/12 pour savoir ce qu'il se passe car je n'ai toujours rien reçu et rien à bouger sur le site de suivi.
Préparez-vous la suite est ha-llu-ci-nante !
Leur première réponse : inutile puisqu'elle me redonne toutes les infos que j'ai déjà et qui sont justement la raison de me prise de contact.
"Bonjour Camille,
Je vous informe que votre commande COXEJIRIM a été confirmée le 19 novembre 2023 suite à la réception de votre paiement de 357.45€.
La préparation de votre commande a commencé le 20 novembre 2023. Le 21 novembre 2023, votre commande a été expédiée. Vous pouvez suivre l'état de la livraison de votre commande en utilisant le lien de suivi suivant : Suivi de la commande.
La livraison se fait généralement en 5 à 7 jours ouvrables, ou en 7 à 10 jours ouvrables pour les commandes palettisées.
N'hésitez pas à nous contacter si vous avez besoin d'informations supplémentaires.
Rosabel C. | Service Client SKLUM "
Je réponds à ce mail - sans retour de leur part. Je les relance, réponse reçue :
"Bonjour,
Tout d'abord, nous vous remercions de nous avoir contactés et nous vous présentons nos excuses pour ce qui est arrivé à votre commande.
Nous ouvrons la réclamation à l’agence de transport, merci de nous indiquer si vous désirez le renvoi ou le remboursement.
Nous restons à votre disposition pour toute question.
Cordialement
Equipe SKLUM"
Bien évidemment je m'indigne et je ne me satisfais pas de ce retour.
Troisième mail de leur part en réponse au mien:
"Bonjour
Tout d'abord, nous vous remercions de nous avoir contactés et nous vous présentons nos excuses pour ce qui est arrivé à votre commande.
Malheureusement il est impossible de faire un renvoi avec une livraison le 22/12, nous procédons au remboursement après la réclamation à l'agence de transport, nous ne pouvons être sur tous les suivis des commandes de nos clients, comme geste commercial nous vous proposons 10% pour une prochaine commande sans motant minimum et sans date d'expiration.
Nous restons à votre disposition pour toute question.
Cordialement
Equipe SKLUM"
Dans ce cas de figure, quand vous sentez que le vendeur ose vous prendre pour une imbécile sans même s'en cacher, forcément, on sort de ses gonds !
Pour que vous ayez toutes les infos, voilà ce que je leur ai répondu :
"Bonjour,
Je dois tout simplement être en train de rêver !
Le culot de me sortir "nous ne pouvons être sur tous les suivis des commandes de nos clients" - je devrais vous plaindre de ne pas avoir de CRM vous alertant des anomalies / problèmes sur les commandes de vos clients peut-être ?! Travaillant moi-même dans le service client, je peux vous dire que cette excuse est : 1- irrecevable et 2- inacceptable !
Où est cette commande soi-disant réceptionnée le 28/11 à Gennevilliers ?! Si elle n'est pas là-bas, où est-elle ?
Si vous dites que la LIVRAISON ET NON RELIVRAISON n'est pas possible pour le 22/12 max, cela signifie donc qu'elle n'a en réalité jamais été réceptionné à Gennevilliers et que vous vous enfoncez donc encore plus.
Et votre site internet indique "en stock, envoi en 5/7 jours". DONC vous mentez en plus de cela !
Et votre soi-disant geste commercial, c'est également du foutage de gueule !
Mes 4 chaises ont été payées 357,45€ le 19/11 et me couteraient aujourd'hui 447,79€. Donc ce 10% ne me feraient même pas payer moins cher que ma commande initiale !
(je leur ai ajouté une capture d'écran du montant qui s'affiche actuellement sur leur site)
C'est HORS-DE-QUESTION que je me satisfasse de cela ! On parle ici de : mauvaise foi, incompétence et arnaque !
Je vous conseille de revenir vers moi au plus vite avec des solutions autres !
C.L.
Quand en plus je lis les autres commentaires et que je constate que d'autres personnes ont payé les frais de leur incompétence flagrante... je suis hors de moi !
Travaillant dans le milieu de l'influence (service client dans ce domaine), je peux vous dire qu'ils travaillent avec des influences (majoritairement espagnoles car eux-mêmes sont espagnols) et vous voulez rire ?
Quand ils vous proposent un rabais de 10%, dites-vous qu'ils se foutent de vous, car les influenceuses en question ont des codes permettant d'avoir +15%.
J'attends leur réponse à mon dernier email.
Il y a de fortes chances que je le publie aussi.”
“I ordered a set of 4 chairs - the chairs arrived with rust on the legs so I filed to return. I was asked to send photos i sent many photos on different occasions of each chair with rust on the legs. today I was told I didn’t send the right ones and I wouldn’t be getting a refund. It’s very frustrating as per sklums return policy I am entitled to a return if I am unsatisfied with the product which I am , however they are declining me one. They have no reason to decline me at all just being difficult. I would advise to order from a different company a more reputable one with customer service agents that can actually help! Now I’m stuck with 4 chairs full of rust that I don’t want to use in my house , very very disappointing.”
