“Do not use this company! Parcels don’t arrive and they refuse to refund you if the parcel is lost in transit with their courier! DHL have confirmed it never made it to me. Disgusting! This has been going on since November and I’m over £200 out of pocket! Avoid!!!”
“Seriously jokers. Sent items later than stated on their website. Customer service incredibly unhelpful. In fact never come across anything like it. Avoid this shop at all costs.
Finally today they dumped the items outside my house with no warning, upside down and it summed up my experience.
Can’t even send the items back as it would be over £100.”
“Scam website. We ordered 2 things one small thing and one expensive chair. They only delivered the small thing and there was no chair delivered. Then they asked me to sent my ID card and said yeah your signature on your ID is not matching with the delivery proof so the delivery company will not accept your request.
Super strange story... I also have wrote a 1 star on Trustpilot and they replied that they solved the problem. They didn't solve anything. The only thing they do is scamming people”
“I would give Sklum 0 stars of it was possible my order seems to have never left Spain and the customer service is non existent.
Sklum get back to me ASAP!”
“No assistence in English, they don't explain how many days it takes to validate or ship the order, customer service is only 8 to 13h and no information on how the shipping is going to be tracked. It's absolutely ridiculous. The website said 3-4 days shipping, my ass. I have been at home for 12 days now waiting on their delivery. Wouldn't recommend ordering from here, they lie about delivery and can't help you if your Portuguese isn't fluent.”
“PESIMO SERVICIO AL CLIENTE. El producto rompió al mes. Tardo meses en llegar y no duro ni un mes... Lamentable experiencia. NO COMPRAR. MALA CALIDAD. BAD QUALITY.”
“Terrible terrible customer service. I'm very frustrated that leaving review is the only thing I can do here. I bought a cabinet 3months ago. Delivered with missing part (also took forever to be delivered). I chased the parts for 2months. Apparently they didnt have in stock not telling me about it. They still havent sent me the piece. I called and complaint about it. the customer service team couldnt do anything about it as its 'not their department'. I wouldnt buy again from this company because of the quality of the furniture and the bad service. They will just hung up on you on the phone.”
“f you are buying from the UK, I would not recommend Sklum.
The delivery time is very lengthy compared to other companies with similar items. I paid on the 8th of October, and the order was processed 10 days later, then arrived on the 28th.
What made everything terrible was that they sent the wrong item (a chair instead of a shelving unit)!
The incident process is even worst. You need to hand sing a document assuring you are in goodwill (who would put themselves through an incident process?), then send 3/4 pictures, TWICE.
Once this avoidable paperwork is done, DHL comes to our place to get the item (and they don't even give you a receipt that they got the item).
While dealing with all this, the SKLUM customer service notified me that the correct item wouldn't be sent until they don't receive back the wrong thing!!!
This is very unfair as the mistake is on them. So now I need to wait another 20-30 days before getting the correct item (if they manage to send the one I bought...)
Do not buy from them if you live in the UK.”
“I ordered 4 Rattan High Stools from SKLUM, order: DJYDNPXUT
After waiting over 2 weeks for the order to be delivered (despite not being advised of any delays), I received the items yesterday, only to discover that the packaging was broken, and one of the leg protectors was missing. But, most importantly, the seats delivered were for a garden chair range and were not the correct stool chairs I had ordered. As such, they do not fit on the stool legs and are completely useless.
I emailed SKLUM highlighting the issue, providing photographic evidence, and politely requesting that SKLUM deliver the correct parts within a week or refund me in full. The request was time sensitive so I asked for confirmation of receipt and action by close of business the following day.
I did not receive a response so I called SKLUM on their quoted phone number the following day (today) only to be advised that I have to go through a convoluted claims process to get the issue resolved. There was no acknowledgment of the complete mess they had made of the order or a willingness to rectify the situation. I was advised that the process involved completing an online form (duplicating all of the information already provided), then a review of the claim and, if accepted, collection and assessment of the items, before replacement items or a refund could be issued. I advised that this needed to be done immediately but person at SKLUM who I spoke to would not commit to this.
I have subsequently had to complete the online form and re-provide my information, only for SKLUM to advise that they will respond "to advise of the progress of the claim" within 3-5 working days. Following that I will no doubt have to wait up to two weeks for the items to be collected, then assessed, before a refund can be issued.
My offer for SKLUM to simply send me the correct items by the end of the week has long expired, despite this being totally reasonable and in the interests of both parties.
Instead, I am now stuck with two extra large boxes full of completely useless furniture that I did not order. The stools cost a considerable amount of money and I need to order replacements from elsewhere urgently, so SKLUM's complete lack of co-operation on this matter is particularly frustrating.
I understand that mistakes happen but it is incumbent on the service provider who makes such a fundamental and monumental mistake to acknowledge and rectify it quickly. Failure to do so is indicative of a very poor customer service culture.
I very rarely write reviews unless I receive exceptional or terrible service, so big congratulations to SKLUM who have achieved the latter. Anyone who values decent customer service should avoid this company at all costs.”
“I ordered Delonghi kettle and toaster. Ordered 2 of each in error. Customer service quickly rectified my error and refunded the difference to my bank account. Delivery arrived following day. Customer service was excellent.”
“Por favor, no compréis en esta tienda si no tenéis paciencia. Atención al cliente no contesta y, encima de mandarme una alfombra con medidas erróneas, pretenden que page la devolución. Es de risa!!”
“Unos caraduras sin ningun tipo de mano en atencion al cliente. Te envian el producto en ´sus plazos' y luego te deniegan las devoluciones. Ni siquiera ofrecen un vale por el precio del producto. Te tienes que quedar con lo que hayas comprado sin ninguna opcion de devolucion. Asi si se hace dinero en un negocio.
No compro en este sitio nunca mas.”
“DO NOT ORDER FROM SKLUM THEY DO NOT HONOUR WARRENTIES. Ordered an outdoor extendable aluminium table from Sklum and in less than 1 year the table finish faded on the surface and the fixing were starting to rust under the table (note table was covered for 6 months and only used a few times). Contacted Sklum through our online account via a warranty claim form. They responded and said "As observed in the images provided, this is not a manufacturing defect and has been due to use/wear and tear, Excluded from the warranty are products with damage resulting from: -Improper use or misuse, damage caused by inadequate care and maintenance. For this reason we are unable to provide you with a solution and have closed your case."
So they are saying we have over used the table and not taken care of it. In our view a specifically designed outdoor table should not rust and the paint should not fade after only a few months in day light, how does this company get away with this nonsense, furniture ombudsman next on the list.
I have tried to call them several times over the last few months and their phone lines are turned off, how convenient great way to avoid customers. By the way this was not a cheap table at £669.94.”
“Goods arrived broken and Sklum doesn't solve the issue. I bought two wooden bedside tables for the price of 200€. One of them arrived broken from back and front, and both appeared to be worst quality ever. They arrived extremely dirty as well. Sklum refused to give me any solution. My advice is that you avoid buying from them!!”
“Absolutely shocking service !!
Ordered products 11th June
Garden table and chairs and sofa set
As of todays date 6th Sept I have only received 4 chairs from the outdoor dining set . Cannot phone as number not in use and when i sent an email they basilly replied 15/20 days delivery… still nothing and money gone”
“Scam company. I was delivered damaged goods by Sklum. I didn’t report it to Sklum within 48 hours so they are refusing to engage with me to resolve the issue. This is not in line with consumer rights under European law. They also make it impossible to contact them to deal with the issue. I had to go to trustpilot and leave a negative review before anyone would get in touch with me. Avoid this company. They have zero customer service.”
“I ordered a wardrobe with them, order confirmation said shipping within 7-10 days, 12 days have passed, I tried their website chat - it doesn't work, tried to call within their operating hours but phone 'unavailable.' I emailed via form, and still no reply. I don't mind if there's a delay (within reason) but some update would be nice. I wish I came across this site before.”
“To be clear, this company has a terrible customer service and is not recommended if you need to schedule deliveries. Hands off, pretty much the most unprofessional thing that has happened to me in 20 years of online orders. On 24.6 the goods were delivered with a delivery time of 10 days, unfortunately the delivery did not match the order. The company cannot be reached by phone, e-mails are ignored or thrown away immediately. There is only the possibility to apply for the return via an online form, but some photos are required for this. Then it worked, the return was confirmed by email and the freight company was commissioned. Actually, I assumed that the correct product would then be sent promptly, after all it was an error on the part of SKLUM. Unfortunately not, the company is only partially responsible for own mistakes. The correct shipment is only initiated when the return delivery arrives at SKLUM. On 3.8. Then after almost 8 weeks the ordered goods were delivered, unfortunately very poorly finished, on the front the wood was repaired with putty. Deliveries are made without prior agreement (furniture), on the day of delivery you will receive an SMS that the product will be delivered without being able to influence anything. Dear SKLUM, please sell nationally in Spain, it may work there. International business, you have to learn that first.”
“WARNING:
WARNING:: Awful customer service, I ordered a cabinet €500 and their courier company called me, i answered in English and they put the phone down on me without any attempt to contact me again. They said the customer doesn't answer. I've since submitted a formal complaint via their website and via Facebook messenger. Facebook messenger someone has read it but zero response. This is an awful company and I will never use them again after this experience. My next step is to go to the police and denounce them to get my money back as they do not respond. Do not use this company!!!!!!!!!!!!”
