sky broadband Reviews

Name: sky broadband
Rating: 2.03

2.0 Rating 126 Reviews

25 %

of reviewers recommend sky broadband

Company Reviews

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2.0

Based on 126 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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sky broadband 1 star review on 7th December 2024

Ellen

sky broadband 1 star review on 25th October 2024

Michaela

Anonymous

Anonymous // 01/01/2019

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“Sky mobile will not allow you to remove parental controls, and thus access your full SIM functionality (which you have paid for), unless you have a credit card, or have a credit agreement with them. I have neither and offered a passport / mortgage documents to prove i am an adult. This back and forth via approx a dozen emails and calls resulted in sky saying its their policy and nothing can be done. I asked for it to be raised as a formal complaint to their policy / management team. This took several more emails and calls and they eventually said the complaint would be raised and then immediately marked as resolved, as nothing could be done. This is a frustrating outcome and its a silly policy that allows no way to prove your adulthood apart from essentially getting into debt via a credit card, or getting a credit agreement. Customer service was polite, but kept going in circles in an effort to simply wear you down. Pretty poor show sky!”

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Posted 1 year ago

“Had a premium call number call me 3 times Phoned sky up explaining my situation Very helpful knocked some money off my bill”

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Posted 2 years ago

“When we moved home we arranged date for sky to be installed, the engineer arrived at appointed time , he then explained everything and when finished installation left everything clean and tidy even though we said we would do it..10/10..”

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Posted 2 years ago

“Did everything to keep us as a customer got a great deal”

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Posted 2 years ago

“If there was a minus 10,000 star rating I wouldn't even award that... I wouldn't know where to start to describe our Sky Broadband experience hells bells”

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Posted 3 years ago

“Excellent customer services team!! Had a couple of queries to sort today and two members of staff assisted me. Both members off staff were very polite and professional. To which I’m extremely grateful. So I wish to mention their names in this review, as I believe they deserve some recognition for the wonderful service they provide. The first customer service advisor I spoke to was named Sagar and the second Preeti. Kind regards”

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Posted 3 years ago

“Excellent I noticed my bill was going up so rang and spoke to someone and they up graded me to the latest deal and saved me money I've been with them 9 years and never been as happy with there services. Although being a platinum vip I would have thought the rewards would have been a little more rewarding other then that 10 out of 10”

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Posted 3 years ago

“Sky is just a cheap customer of BT - BT engineers hate Sky - call centre in Delhi India are poorly paid night shift workers reading from scripts - they have to call an outsourced BT call centre in Northern Ireland for an engineer - "problem on the line" never properly communicated- duplication of effort costs data bases threats to customer information on remote datbases - BT is a monopoly and the rest are just customers - all adverts about fibre optic broadband are lies and speeds are fake. WHY has a French Company bought 12% of BT shares?”

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Posted 3 years ago

“Rang sky to review my package and received a great service and fantastic deal and equipment came very quickly”

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Posted 3 years ago

“internet very slow and poor goes down almost everyday avoid”

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Posted 3 years ago

“Poor service poor connection poor customer service”

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Posted 3 years ago

“Switched from Vodafone to sky (wish I hadn't)Vodafone turned me off on the Wednesday 14th April and Sky router connected and Up and running in minutes, Sunday 18th Internet went off. Could not call sky as the department does not work on a Sunday. Called them this morning 19th April and was told that it wont be back on until 28th April. NOT impressed, poor show Sky”

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Posted 3 years ago

“APPALLING COMMUNICATIONS FROM A “COMMUNICATIONS COMPANY” Took several days to pluck up the courage to phone SKY knowing what was to come. Reported problems with Broadband, engineer required. Over a week - 7 calls (just over 3 hours) - obviously 7 different operatives ! - 4 confirmation texts - Day before appointment phoned to confirm times because guessed what was to happen. - Day of appointment a window of 0800-1300 Phoned at 12.30 to check. Was told all on schedule PLUS would be another engineer the following day ! - No show from engineer. Phoned again. Was told the appt. had been cancelled and would be on site next day - GUARANTEED ! I am sick of explanations that systems run the business by these unresponsive, inflexible non-caring entities. DO NOT USE SKY - but god knows where to go to !”

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Posted 3 years ago

“Absolute utter disgraceful company saying after 2 weeks after many calls that’s cost fortune meant be installed on 20:03:2021 still waiting then told it be on 29:03:2021. While need This internet for work and daughters university on line courses & study I’m having constantly pay extra mobile add on’s for internet so far costing me over £50 pound. Worst ever”

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Posted 3 years ago

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Posted 3 years ago

“Never received router, no broadband, no alternative service or router delivery despite calling sky 5 times, disgusting service, useless customer non-service. Going with Vodafone now. Don't go to Sky for broadband.”

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Posted 3 years ago

“Absolutely terrible customer service, can’t get through and when you finally do; not helpful. Waited over an hour for someone to answer Promised a call back within 24hours - nothing.”

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Posted 4 years ago

“Sky Qhub is the worst for WiFi speeds within the house . Whether it’s lagging or simply no WiFi at all. Ther customer services tell you it’s down to the amount of devices on your system whether there hard wired or not this is utter rubbish as previous providers including BT has no problem at all supplying my whole house even with brick walls. Added to the fact you only get 2 Ethernet connections which just makes it harder all round. When you complain the answer apparently is to up your subscription and this will make it all better. Which says to me the box can do it but sky won’t allow it until you pay more money. My advice go somewhere else”

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Posted 4 years ago

“I've been with Sky for over 20 years. They always answer the phone promptly and give an excellent friendly service. They always suggest offers when I'm talking to them.”

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Posted 4 years ago

“Oh where do I begin, constantly cuts the internet off everyday twice in the space of 15 minutes, never getting the speeds we’re paying for and I would probably get better customer service from a lamp as intellectually it would be brighter and to top it all off the internet has completely cut out all together and they’re crappy online diagnostic thing came back to say “there is a problem with the connection”...nahhh really I thought it decided to furlough itself. They should rebrand their slogan...“SKY BELIEVE IN SHITER” as that’s all it compared to the others. Go for something else, literally anything plug a potato in as I’m sure it’ll run more smooth and get consistent speeds.”

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Posted 4 years ago

sky broadband is rated 2.0 based on 126 reviews