SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 570 Reviews

15 %

of reviewers recommend SKY

Company Reviews

Questions

Metrics

1.6

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how SKY made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Cassandra

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“horrendous wifi goes off randonly at night 60£ a month for this rubish doesnt evenr un games #”

Helpful Report

Posted 1 year ago

“I have been a sky customer in excess of 10 years (broadband). Always paid by direct debit & never missed a payment. I called on 24/11/22 to terminate my account as i had moved to Virgin. Was told services would stop on 08/12/2022 due to 14 day notice period as i am out of contract. Sky have since taken two further payments from my account in December 22 and January 23. They said due to a system glitch it is preventing cancelation of my account. trying to find someone who speaks English there to resolve my problem is a challenge!!.. Still no closer to receiving my money back.”

Helpful Report

Posted 2 years ago

“Sky are absolutely shocking, we have had an ongoing issue scince last November and have regularly spent hours on the phone getting passed about between appartments with no success at all. Managers promise to phone you back and never, ever do. Do Not Buy From Sky.”

Helpful Report

Posted 2 years ago

“My elderly mother is been ripped off every year as Sky just take more money without any notice, I am an the account but they will not take calls, I even write letters to them to try and make contact. They are a joke - only in Ireland would it not be illegal to take monye out without notifiying the customer beforehand.”

Helpful Report

Posted 2 years ago

“Posted on behalf of my son who moved into his new Northants house in late December. Sky failed to turn up for the Broadband installation in the days before Christmas and then missed the second appointment today with no prior notice and a 4-week wait for the next appointment. AVOID !!!!!”

Helpful Report

Posted 2 years ago

“Where do I start, been a loyal customer of SKY for 15 years but not for much longer if they don’t improve their service absolutely shocking, reported a fault with one of the 2 iPhone contracts I have with back in October I have been back & forth for over 2 months & spent over 5 hours over the phone to which I have now have to wait up to another 4-6 weeks that’s if goes smoothly which I’m not holding my breath before the phone will have be repaired after their repair agent sent it back unrepaired because the IME did not match, after another hour & half yesterday on the phone SKY confirmed the number was correct & couldn’t understand why they sent it back, any decent company which SKY use to be would just send me another new phone because how long I waited but NO. Please anyone reading this that’s looking for new phone contract avoid SKY at all costs WORSE COMPANY AT THERE.”

Helpful Report

Posted 2 years ago

“Opted for Sky in Oct. It's now almost Xmas, with still no Internet or TV. They actually took over my neighbour's telephone line, leaving them without internet. Since then i have just been played of to Openreach. Will never use Sky again and i advise against anyone else to do so.”

Helpful Report

Posted 2 years ago

“Rude, unhelpful, refusal to fix poor service”

Helpful Report

Posted 2 years ago

“Just keeping it short and simple terrible internet basically just giving them free money because the internet they provide is constantly never working I’ve being with nearly ever company and sky is by far the worst AVOID”

Helpful Report

Posted 2 years ago

“I have to give a star to write a review but I wouldn’t even give that! Sky stream with remotes that don’t work and is known to sky and what do they do.. false promises that my remote since 12th November! I now have 2 broken remotes and still not 1 has arrived! Been passed to escalations and all they say is they agree the service is appalling and apologise.. that’s no good to me when I can’t watch sky! 4 weeks on Saturday.. I got told to not go with virgin.. I wish someone told me not to go with sky either as I never would have if I had known I was dealing with this and the terrible customer service they have provided to date! Shambles to say the least!!!”

Helpful Report

Posted 2 years ago

“Absolutely descusting rude and disrespectful customer service rip off aswell would never get sky not worth the money at all there tv is so boaring and not worth the money repeated shows all time over charged rubbish fire stick would be more interesting don’t get drawn in by sky glass aswell just another rip off gadget. Money grabbing horrible firm I hope they go into liquidation asap with there tacky dishes and there high prises 👎🏻 you get harassed to upgrade 24/7 there’s more better things to spend you hard earned cash on I rate sky minus 0 out of 10”

Helpful Report

Posted 2 years ago

“all i need is to add a new sky box to my account and i was told it would cost £100 pounds and the man on the there end was so rude this name is NETESH he said he was a manager i will not be with sky for much longer.”

Helpful Report

Posted 2 years ago

“I took a sky glass tv together with broadband and sky TV package. At the time of the deal over the telephone with sky I was promised £100 prepaid Mastercard as a gift which would reach me after 45 days !! I have been calling Sky and as always I have been put through to nearly 5 members of staff without getting anywhere.. finally I was passed on to David who after nearly 1 hr over the phone to tell me that that deal was never there 🙃 and I won't be getting it. ,"END OF :!! He said. Well guys if you think going to sky think twice. 🤔 once my contract is finished I am done with these thieves ..”

Helpful Report

Posted 2 years ago

“Mis sold in first place Had to chase call review to clarify Poor picture quality No promised pucks sent Replacement service from Sky was £20 more per month ! Rubbish !!”

Helpful Report

Posted 2 years ago

“2 months to fix problems 2 weeks to get engineer Still not fixed Half hour on phone 2 more weeks for next engineer If router .. one more week to deliver ( learn from Amazon) Sky your prices are always going up as your service goes down Time after years considering leaving”

Helpful Report

Posted 2 years ago

“site، site for seat geek StockX C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O StockX C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O StockX +1 (8O5) 4IO 5O4O kwaan أنهم استولوا على عملية الشراء الخاصة بي ، الآن لأنني لم أحصل عليهم من Tix master برد تم رفضه. أصبح العرض ثنائي الغيتار مع ديب ، وليس بيك فقط. زوجتي ، إعادة البيع المنبثقة مع ana”

Helpful Report

Posted 2 years ago

“This is the worst broadband and company so far. They will charge you for service you are not enjoying. My broadband is not working and they said I would have to wait for when the engineer will be available and I will still have to pay for the period the broadband is not working. And they agreed the fault is from their side. I will never advise anyone to subscribe to sky”

Helpful Report

Posted 2 years ago

“Awful, awful new customer experience. I went for a Sky Q and gigabit fibre broadband on 24 October and the broadband installation was scheduled on 7 Nov and the sky Q engineer for the sky box install on 8 Nov, which is 15 and 16 days respectively. On the 5th Nov I had an evening email to say there was a problem with my broadband install so when I eventually got through to customer services they said Openreach had reject d the transfer of the line to Sky, but not given a reason why. I pressed for them to contact Openreach to Understand why (in case something needs to be resolved for this to go ahead) but instead I just got brushed off with “we probably think it’s for the reason” and it was then rebooked for 21 November (to which may be cancelled again as they have not provided a reason as to why it was cancelled in the first instance). On 8th Nov (today), an engineer came out to ‘install’ my sky Q box. After about 2 minutes of being in the property I was told that I needed a special engineer to come out and put a special box in the communal electric cupboard (it’s an apartment block). The ‘special’ engineer has now been rebooked for the 27th November. No apology, no let’s try and see if we can get this done sooner, just nonchalant responses. Having high bandwidth is imperative for my job and now I’m paying a fortune for a mini hub from EE that isn’t even remotely sufficient. So in summary I’m waiting 28 days for my broadband install (which may or may not go ahead) and 34 days for my Sky Q box to be installed. This is a new customer experience; I truly dread the ongoing customer experience; I’m not sure if I’ll even make it out of the cool-down period without cancelling at this rate”

Helpful Report

Posted 2 years ago

“very bad customer service, my Call divert has stopped working for nearly 3 weeks and i'm still waiting for them to resolve it and they keep fobbing me. My call divert isn't working if someone trys to ring my landline which then diverts to my mobile it cuts off. i have reported the issue to sky but unfortunately they never sorted the problem. on sky help forum every body is complain about the same problem https://helpforum.sky.com/t5/Talk/Call-divert-not-working/m-p/4145706. so now i decided to move to another service provider.”

Helpful Report

Posted 2 years ago

“Tenuous connection. Even when it decided to connect, it refused to stay connected for long. Low quality download speed for games, cannot connect to online games for a reasonable amount of time.”

Helpful Report

Posted 2 years ago

SKY is rated 1.6 based on 570 reviews