SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 559 Reviews

15 %

of reviewers recommend SKY

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Metrics

1.6

Based on 559 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took a sky glass tv together with broadband and sky TV package. At the time of the deal over the telephone with sky I was promised £100 prepaid Mastercard as a gift which would reach me after 45 days !! I have been calling Sky and as always I have been put through to nearly 5 members of staff without getting anywhere.. finally I was passed on to David who after nearly 1 hr over the phone to tell me that that deal was never there 🙃 and I won't be getting it. ,"END OF :!! He said. Well guys if you think going to sky think twice. 🤔 once my contract is finished I am done with these thieves ..”

Helpful Report

Posted 2 years ago

“Mis sold in first place Had to chase call review to clarify Poor picture quality No promised pucks sent Replacement service from Sky was £20 more per month ! Rubbish !!”

Helpful Report

Posted 2 years ago

“2 months to fix problems 2 weeks to get engineer Still not fixed Half hour on phone 2 more weeks for next engineer If router .. one more week to deliver ( learn from Amazon) Sky your prices are always going up as your service goes down Time after years considering leaving”

Helpful Report

Posted 2 years ago

“site، site for seat geek StockX C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O StockX C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O StockX +1 (8O5) 4IO 5O4O kwaan أنهم استولوا على عملية الشراء الخاصة بي ، الآن لأنني لم أحصل عليهم من Tix master برد تم رفضه. أصبح العرض ثنائي الغيتار مع ديب ، وليس بيك فقط. زوجتي ، إعادة البيع المنبثقة مع ana”

Helpful Report

Posted 2 years ago

“This is the worst broadband and company so far. They will charge you for service you are not enjoying. My broadband is not working and they said I would have to wait for when the engineer will be available and I will still have to pay for the period the broadband is not working. And they agreed the fault is from their side. I will never advise anyone to subscribe to sky”

Helpful Report

Posted 2 years ago

“Awful, awful new customer experience. I went for a Sky Q and gigabit fibre broadband on 24 October and the broadband installation was scheduled on 7 Nov and the sky Q engineer for the sky box install on 8 Nov, which is 15 and 16 days respectively. On the 5th Nov I had an evening email to say there was a problem with my broadband install so when I eventually got through to customer services they said Openreach had reject d the transfer of the line to Sky, but not given a reason why. I pressed for them to contact Openreach to Understand why (in case something needs to be resolved for this to go ahead) but instead I just got brushed off with “we probably think it’s for the reason” and it was then rebooked for 21 November (to which may be cancelled again as they have not provided a reason as to why it was cancelled in the first instance). On 8th Nov (today), an engineer came out to ‘install’ my sky Q box. After about 2 minutes of being in the property I was told that I needed a special engineer to come out and put a special box in the communal electric cupboard (it’s an apartment block). The ‘special’ engineer has now been rebooked for the 27th November. No apology, no let’s try and see if we can get this done sooner, just nonchalant responses. Having high bandwidth is imperative for my job and now I’m paying a fortune for a mini hub from EE that isn’t even remotely sufficient. So in summary I’m waiting 28 days for my broadband install (which may or may not go ahead) and 34 days for my Sky Q box to be installed. This is a new customer experience; I truly dread the ongoing customer experience; I’m not sure if I’ll even make it out of the cool-down period without cancelling at this rate”

Helpful Report

Posted 2 years ago

“very bad customer service, my Call divert has stopped working for nearly 3 weeks and i'm still waiting for them to resolve it and they keep fobbing me. My call divert isn't working if someone trys to ring my landline which then diverts to my mobile it cuts off. i have reported the issue to sky but unfortunately they never sorted the problem. on sky help forum every body is complain about the same problem https://helpforum.sky.com/t5/Talk/Call-divert-not-working/m-p/4145706. so now i decided to move to another service provider.”

Helpful Report

Posted 2 years ago

“Tenuous connection. Even when it decided to connect, it refused to stay connected for long. Low quality download speed for games, cannot connect to online games for a reasonable amount of time.”

Helpful Report

Posted 2 years ago

“My parents pay €80 euros a month for sky, it’s nothing but repeats and old shows, for every 15 minutes of tv there’s at least 5 minutes of adds, as if paying €80 per month isn’t enough. Customer care line won’t answer the phone, we cancelled the standing order and then they rang back within half a day! Horrible company”

Helpful Report

Posted 2 years ago

“Saurabh has been fabulous today whilst organising the upgrade of my broadband. I really wanted to do the survey to recommend Saurabh and believed it would be sent via email but it must be at the end of the call, and I put the phone down. I really hope that this review is seen by Saurabh’s supervisors. He is an asset to the company.”

Helpful Report

Posted 2 years ago

“Situation at home not very good at the moment due to illness. Had a problem with sky bill just spoken to a sky customer service man excellent service dread these type of phone calls at moment expected this to be complicated but very helpful advise . Been with sky for over 3 yrs first time for any type of problem with them. Five out of Five .Thanks”

Helpful Report

Posted 2 years ago

“Went on to sky vip app on my q box today to find an offer of sky multi room for £3 a month. Decided to take advantage of it and ordered on screen via the offer page. Then checked my account for order status only to find they are charging me £8 a month!!! Rang them up to ask them to sort it out and they said there had never been an offer for this and basically called me a liar!!! Absolute thieving offensive scum bags!!!”

Helpful Report

Posted 2 years ago

“Very unsatisfied..Sky as a mobile team is very dodgy. I sent beck their devices since the 26/08/2022. Today is the 26/10/2022 they still have not taken off the credit agreement from my account and they expect payments which i have made till this day. They haven’t refunded back my payments and they have disconnected my sim cards. After I made a payment today, they said if I do not set a direct debit with them, then they do not connect my sims back on. I’m puzzled as to why they have no concern even though they have their devises. They daily call me with FALSE hope as they are still sorting it out. Seriously from the 26/08/2022 ????”

Helpful Report

Posted 2 years ago

“We came out of contract We had no correspondence from Sky They increased out monthly payments by £80 without any consultation We were already paying £110 I appreciate we were out of contract but we both work full time so some communication from the company would have been appreciated When we finally got through to their customer services we were on the phone nearly 2 hours to get it sorted Again this does not feel like good customer service for working people”

Helpful Report

Posted 2 years ago

“TV installation engineer did not turn up on scheduled visit 30/09/22 @ 2.15pm. Received text message from Sky shortly afterwards informing me that the engineer could not 'gain access'. Engineer is a complete liar. No attempt made. Family was at home waiting for him all day. Plenty of parking available at front, side, rear and opposite tye road from our terraced house at shopping car park! Overseas customer service don't help. Waste of time, energy, money wasted from booking time off work, stress inducing as a new customer. Welcome to Sky.....”

Helpful Report

Posted 2 years ago

“Dale kaney who works for sky as an engineer in Scotland. Here is his sisters email emmakaney39@yahoo.com”

Helpful Report

Posted 2 years ago

“Just had sky installed I was a bit dubious at first but there was no need The technician Andy was absolutely brilliant and it was all done and dusted in 1/2 hour couldn't believe how quick he was and a very pleasant guy to boot talk about "wham bam thank you ma'am"€ Thanks sky and Andy Gerry .6”

Helpful Report

Posted 2 years ago

“Sky says you can upgrade so I did they said my phone is worth £162.50 so when I get my new phone they then decide that the pixels on the inside have burned on to the screen so it's only worth half £81.25 exactly half so I asked to return my mobile and in the same condition they received it there was no screen protector or cover. I find it amazing that on the sky forum this has happened to so many people.but there was nothing wrong with the phone I have it back and working fine but still not received anything to send this phone back so Monday I am cancelling my direct debit so there not getting paid for the other phone there charging me.”

Helpful Report

Posted 2 years ago

“On 21ST May I was contacted by a SKY Advisor Faz who negotiated a sky package with me to commence following an engineer visit 10th June 2022. The Engineer failed to turn up, so I phoned a SKY Advisor Ron. Eventually I was given a new date for the 1st of July for an Engineer. On the 1st of July the Engineer failed in his attempt to put the Fibre cable from my house to the exchange across from my drive. I contacted SKY and was told the civil team were required and the dig would be completed 15th July. The civil team did not turn up obviously not completing any work. On the 13th of July my SKY Broadband was disconnected. I phoned SKY and was informed it would be reported and then fixed within 72hrs. After 24hrs I phoned again and told the Advisor that I felt it was not going to be repaired. The Advisor said they could not escalate to a BT Engineer until 72hrs had passed. 72hrs passed and still no broadband as predicted! My family’s 3 x mobile phones data had expired due to no Internet. Had to change provider so we could afford more Gigs to carry on work, banking, communication etc plus my daughter has a disability and relies on broadband a great deal for her wellbeing! All SKY Advisors I spoke to; Ron, Pamela, Bethany, Martin, Sean, Karen, Darren, Stuart, Ian, Albert, Tracy, Sarah I spoke with to try and establish when I was to get my broadband connected but all failed to call me back when promised to update me. I had to make the calls and all those I spoke to lied with their response regarding what was happening including the sympathy with the horrendous treatment I was receiving. In particular 2 Managers Sarah and David refused to call me back as it was below their paygrade! I continued to phone again and again but was continually given false information and false completion dates, including one date which could not happen as Open reach were on strike. I asked on three occasions to have my old broadband reconnected and was told by Advisors that the decision by their Line Mangers was no! The new installation had to be completed and they would not permit the original broadband to be reinstated. As mentioned before nobody is able to speak to a SKY Manager regarding their decisions as it is below the said Managers pay-grade to speak to a customer. At a complete loss as to what to do and to prevent myself becoming ill with the stress dealing with the pressures of no Broadband and disgusting customer service, I took the decision to let it take its course. Having received no updates obviously not being able to view your account and messages online does not help and SKYs policy of phoning you but only letting your phone ring twice before hanging up (just to say they tried to call you) then sending a pointless message, eventually the civil team did their repair and I was connected 13th September 2022, 3 months later. Bear in mind I have been paying my SKY subscription at the higher pre negotiated price all this time and I have had no Broadband/ Internet, no telephone landline, no internet, no SKY TV, no catch up, no Netflix, no Amazon Prime (all paid for), no account access, not able to use any smart controls, no TV access in any other room, change of mobile provider, new contract cost, stayed in on 4 occasion for Open-Reach, I had a call (2 rings) and message left 2 days ago and the Advisor told me my complaint was closed and my refund calculated had been sent to her Manager for approval. I phoned again today as I was told my complaint would stay open and compensation discussed with me at the end of the saga. I am aware now my complaint against all the Advisors who were shockingly dishonest will be dealt with by themselves. So, to make this clear; you commit a crime, get caught then go to court, judge and sentence yourself!! Finally, Leanne informs me I have been compensated £75 for my loss. So, for anyone looking at joining SKY, be assured of their incredible customer service!!!”

Helpful Report

Posted 2 years ago

“Generally one of the worst Internet providers I've had, even talk talk come better than this and I was with them for 10 years+ literally can't even connect to the Internet got booted from my online game too its constantly slow I'm constantly battling with the net to get on and I only have 4 things connected to my Internet it's a joke I want a reduction on my bill because you are quick to take money but provide me with scraps of Internet and its not on I will be phoning in the morning and I will be cussing mad too so just be prepared for a heated conversation in the morning just saying”

Helpful Report

Posted 2 years ago

SKY is rated 1.6 based on 559 reviews