SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 570 Reviews

15 %

of reviewers recommend SKY

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Metrics

1.6

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Cassandra

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the worst experience with sky I was was a loyal customer paying all my bills in time I called for home move and I spent 3 months without internet waiting for the engineer to arrive and without any update I had to call time and again and would talk to different people telling you different things the worst part I didn’t have any service yet my they kept on taking direct debit from my account and made a mistake of taking a payment which I was not supposed to pay I got so frustrated to the point of cancelling the service but kept receiving threats to pay an amount for early cancellation fee which I did pay they charged the package without my knowledge causing my family to starve because direct debit was being taken it is a lie that they record cause for monitoring purposes sky is so bad to their customers I have never been stressed with a service provider like I am with Sky. I wish no one will experience what I experienced with Sky because its not fair to treat your customers like that”

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Posted 4 months ago

“I signed a contract for Sky Wifi and Sky TV for 18 months at 32€. if i want to change the contract or leave i had to pay a huge penalty. instead after 10 months, i realized they are charging me 43€/month. called them and asked why is there a difference of 11€ and i was told, well we increased the price of SKY TV. i told them but i already have a blocked signed contract for 18 months and its only 11 months and any change in the current contract is subjected to a penality on my side. how can you change the costs and change a running contract. reply was, well its in our terms and conditions (that 300 pager you sign because its humanly impossible to read every word). ill have to pay now increased price for the rest of y contract and will leave SKY and WILL NEVER EVER COME BACK! choose another provider. SKY is not only not transparent, they are not fair and there service is terrible.”

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Posted 4 months ago

“Zero skill to solve issues”

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Posted 4 months ago

“Very poor service from Sky. I’ve been a customer of Sky for over 15 years and have been happy in the main, until I go to renew my contract on every occasion! It’s painful! I’ve just gone to try and reduce my Sky package as I’m out of contract now, and as a single parent I needed their help to reduce my payments My package went to £150 per month, and they only saved me £19 per month to keep me as a customer. The agent didn’t care less if she stayed or left. He didn’t offer me any options, so my only option was to cancel everything, including broadband. The number one rule in business is the retention of your customers, especially over acquiring new ones. I’m shocked as it’s clear Sky did not want to keep me as a valued customer. In contrast, the service, and price, I received from Virgin was great (I know it’s because I’m a new customer) Very unhappy and let down by Sky!”

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Posted 5 months ago

“I have read this bill carefully, and I beg Cust-omer,,serv-ice-8O53O8,.OO4O-you to accept that I know what I am talking about. You cannot conceive I would be guilty of such folly as to suggest to you in a matter in which my whole life has been wrapped, that you should transfer your interests to a board subject to political interference, that could play ducks and drakes with your investments”

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Posted 5 months ago

“Where do I start....decided to move provider of tv/broadband/phone to Sky a couple of weeks ago, my contract start date was Monday 5th of August I was assured that my Internet would be up and running on that day along with the other services as I explained my wife needs an Internet connection on Tuesday at 9 as she had online consultations with patients every day and group consultations I was assured again it would be up and running then. I recieved my Sky puck about a week ago and was just waiting on the sky router to be delivered.Nothing was delivered by the postman on the contracted start day early afternoon, so I phoned and they told me it was coming on Tuesday the 6th August, I was furious after all the promises that it would be up and running on the 5th August. Another promise was giving to me that it would arrive on Tuesday the 6th before 9am.Nothing arrived by 9.30am so I phoned and cancelled the contract and then recieved a message saying it would be Wednesday the 7th Aug. Worst service I have recieved in a long time customer service just lie and give you false promises I would say stay well clear of Sky and pay a bit extra for a decent provider because all Sky care about is making money above any customer.”

Helpful Report

Posted 5 months ago

“Incredibly painful cancellation process. The hard sell continues indefinitely even after I had made it very clear I just wanted to cancel. Took over an hour to cancel by chat and I managed to avoid further hard sells by the agent. Would have taken 2 hours if had been caught in that conversation. Agent chat takes 5 minutes to reply to each response. The stream of questions goes on and on with 5min delays in response from the agent. Unacceptable. Maybe they will refund me my hourly consulting rate for the time they wasted.”

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Posted 5 months ago

“Gone down hill massively and I am looking at removing all of my custom from them as quickly as possible. 22 years of custom lost”

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Posted 5 months ago

“Just got fleeced by Sky. Turns out their cooling off period doesn’t apply”

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Posted 5 months ago

“I honestly cannot believe how sky as a multi billion pound company actively operate. It is beyond disgusting how they deal with their customers and furthermore how they expect customers to deal with problems they create. The fact that they do not have the capability to cancel or re-book Openreach engineer bookings and have to wait 3-days for them to leave the system before they can re-schedule just shows how much of a joke they are. When you have a complaint about Openreach you have to contact Openreach even though sky are the ones who contract the work to them. Disgusting company disgusting outsource to cheap phone centres in low wage EU countries.”

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Posted 5 months ago

“Spent an hour ordering Stream. Initially tried to contact SKY Ireland ,diverted elsewhere! Hard to understand the individual I was connected to. Price agreed he said he would ring me back in a minute!1 A day later still waiting. How the Regulator permits this level of customer service is baffling.”

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Posted 5 months ago

“Very poor customer service!! Incompetent! Contract locked”

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Posted 5 months ago

“My sky has been not receiving signal for two days. Rang sky this morning and on the phone for an hour to be passed to three different people, none of them were very helpful and I can’t get an engineer out to solve this problem until August. I am 75 years old and so have to without a television for 4 weeks. I find this situation deplorable.”

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Posted 5 months ago

“I wanted to know why my elderly fathers bill was more than the contract he signed for. I spoke to two different ladies as the first one left me hanging on hold as she could not answer my question. I eventually hung up after 10 mins. The second lady did exactly the same after she told me should would not and apologised to me for my previous experience. Sky needs to review how many times their agents do this! The worst customer service I have ever received.”

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Posted 5 months ago

“Sky VIP is makes it difficult for you get Ur free movie and I'm paying for it in a way 27years member”

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Posted 6 months ago

“New customers get better deals than loyal ones. 17 years with Sky and if you try to move - high exit fees and contract locked. Unfair.”

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Posted 6 months ago

“Would never recomend this company to anyone. They are quick to take your money and then when you need support they will not entertain you. DO NOT GO WITH THIS COMPANY. 2hours on line to be told that we can not take multi room from our package. So we are paying for something we are not using - money making scam. Tell you to go to on line talk and it keeps saying 'sorry I do not understand this request. So now left to pay for something that sky can make money from. I am furious!!!!!!!!!!!!!!!!!! look at their reviews and they are not even bothered 1.7 out of 5”

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Posted 6 months ago

“The only reason I have a star is because the programs it offers I won’t beat around the bush the WiFi is terrible barely works can’t watch things on it often the data is also terrible is sad that I went with them the only reason I haven’t cancelled is because I can’t be bothered to change providers but I will be changing soon after these horrible weeks with sky”

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Posted 6 months ago

“Sky customer service team are very nice people they helped me with my bill and my sky glass TV thank you so much sky for all your help you are wonderful people”

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Posted 6 months ago

“Very very poor customer service. Promised me a call back in 1 hour that was 4 hours ago.”

Helpful Report

Posted 6 months ago

SKY is rated 1.6 based on 570 reviews