SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 558 Reviews

15 %

of reviewers recommend SKY

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1.6

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sky has been not receiving signal for two days. Rang sky this morning and on the phone for an hour to be passed to three different people, none of them were very helpful and I can’t get an engineer out to solve this problem until August. I am 75 years old and so have to without a television for 4 weeks. I find this situation deplorable.”

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Posted 4 months ago

“I wanted to know why my elderly fathers bill was more than the contract he signed for. I spoke to two different ladies as the first one left me hanging on hold as she could not answer my question. I eventually hung up after 10 mins. The second lady did exactly the same after she told me should would not and apologised to me for my previous experience. Sky needs to review how many times their agents do this! The worst customer service I have ever received.”

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Posted 4 months ago

“Sky VIP is makes it difficult for you get Ur free movie and I'm paying for it in a way 27years member”

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Posted 4 months ago

“New customers get better deals than loyal ones. 17 years with Sky and if you try to move - high exit fees and contract locked. Unfair.”

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Posted 4 months ago

“Would never recomend this company to anyone. They are quick to take your money and then when you need support they will not entertain you. DO NOT GO WITH THIS COMPANY. 2hours on line to be told that we can not take multi room from our package. So we are paying for something we are not using - money making scam. Tell you to go to on line talk and it keeps saying 'sorry I do not understand this request. So now left to pay for something that sky can make money from. I am furious!!!!!!!!!!!!!!!!!! look at their reviews and they are not even bothered 1.7 out of 5”

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Posted 4 months ago

“The only reason I have a star is because the programs it offers I won’t beat around the bush the WiFi is terrible barely works can’t watch things on it often the data is also terrible is sad that I went with them the only reason I haven’t cancelled is because I can’t be bothered to change providers but I will be changing soon after these horrible weeks with sky”

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Posted 4 months ago

“Sky customer service team are very nice people they helped me with my bill and my sky glass TV thank you so much sky for all your help you are wonderful people”

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Posted 4 months ago

“Very very poor customer service. Promised me a call back in 1 hour that was 4 hours ago.”

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Posted 4 months ago

“I have just been sent a text message from SKY TV that they are increasing prices for customers AGAIN in September 2024. In April they put the price up by a whopping 6%, now they are going to do it again. Why are they allowed to keep doing this! They have recently been advertising sky sports + and they promised us at NO EXTRA COST! What a complete lie that was! I'm fuming and I will look to leave my so-called contract in September. Sky customers, you have been warned.”

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Posted 4 months ago

“Broadband terrible, we were up to £148 per month !! Said they couldn’t help us even though a new customer would get for £39 , so it was goodbye sky”

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Posted 4 months ago

“At the end of April 2024 I once again spoke to sky about my monthly bill rising , they said there was a annual price starting April and one of my products had ended so once again renegotiated a new monthly price going forward . Here we go again my June payment was increased around £8 to £86 there a terrible company to deal and for sure when my contract ends this time I will be moving all my products and broadband to another provider.”

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Posted 4 months ago

“Omg seriously blood pressure raising customer service staff. No one knows what they are doing,tgey cancelled my sky engineer by accident, apparently and can't re book me until friday, broadband box has gone to new address already and is half in the letter box half out according to a royal mail photo. Why would they send it there as they know I don't move till next week ? Give me strength, new broadband provider it is going to be, and the minimum sky package also.”

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Posted 5 months ago

“I’ve ordered a Sky broadband, waited for 10 days for the engineers to come, on the go live date noone came, but I got a message that no visit was needed.. I’ve waited.. Yhe next day I still had no broadband. Then I called the customer service, they said I had to book an engineer visit, it took 3 days till they came. A young man said that there was a problem and he needed access to the cupboard in the block of flats I live in. The cupboard door was locked, so it took me two days to find the key. And so I had to call them and book an engineer visit again. Here you go- another (smarter) young man came in another two days and solved the problems in 5 minutes. I had a delay in service that was not my fault, it costed me loads of my nerves.. I could not work from home, my childdren couldn’t study at home.I asked for the compensation, but Sky was silent. It’s been 3 months, I wrote numerous complaints, but still nothing.. Awful company!”

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Posted 5 months ago

“Back in October 2023 started with issues with very poor broadband. Multiple engineer visits and unable to resolve. With open reach installing new fibre cables in my area, I decided to hold on and wait for this service to be available to me. As I have been a loyal customer for over 15 years, I thought it was the right thing to do. How wrong was I!!!! Had the install done 2 weeks ago, started of great. For they 1st 15-30 mins. Lightning speeds of over 900 mps. Unfortunately that's was very short lived and I have been getting very poor service since. I'm lucky if I get 25-30mps. I will be making full use of the right to cancel with the minimum guaranteed speed is 580. Very disappointed customer. Do not buy, unless you enjoy buffering streams and really slow Internet.”

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Posted 5 months ago

“Totally a rubbish , without informing they changed the contract from £26 per month to £42 , straight im cancelled contract , on other month they again charge me , to contact them and speak it's only time waste🗑”

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Posted 5 months ago

“Scammers don’t trust them”

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Posted 5 months ago

“Sue from the cancellation team was great. The service overall they rest need training and considering iv been a loyal customer for 10 years plus but it’s really expensive for what you get.”

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Posted 5 months ago

“Unreasonable selfish Pratt's l owed £19 lve been selfishly cut off the £19 has been added to my next bill yet they demand it now it's late because of my pension date l ask you £19 it's nothing they are cretins avoid sky at all costs they are not worth the hassle”

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Posted 6 months ago

“It is not just Sky that are bad, all tele- communication companies seen to be unregulated, you sign up for your contract, they can increase the price several times, and you are basically stuck. It will cost a considerable sum frequently to end your contract early. These companies still use door and street selling, my problems started with BT, two reprsentatives knocked, offered a far cheaper package than Sky, advised they would take care of everything, cancel my direct debit and inform Sky, even advised that BT would cover any cancel contract fees. This was not the case, BT granted me £100 off my bill as a good will gesture. Basically do not trust any door step or street approach, they catch you off guard, they receive commission so are willing to go to considerable lengths to sell the product. If there is a problem the ombudsman applies the law on the contract, as a individual against these companies chances of a fair outcome seems slight. All tele-com companies contracts need to be entered in to with great care.”

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Posted 6 months ago

“Rehan customer service man I spoke to was amazing he sorted no fuss no bother got me discount amazing chap thank you rehang!”

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Posted 6 months ago

SKY is rated 1.6 based on 558 reviews