SKY Reviews

Name: SKY
Rating: 1.65

1.7 Rating 561 Reviews

15 %

of reviewers recommend SKY

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1.7

Based on 561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After reading other reviews I felt I should give this review. My Grandads phone line went down. From ringing Sky at 10.30am on Friday, BT engineer at his front door 8.15am Saturday morning. He has a Red Button as he is 92 years old and it's vital he has a phone line. Cannot thank them enough for the very quick response up and running in under 22 hours. Well done and thank you again.”

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Posted 3 years ago

“Disgusting company with no morals or scruples. DO NOT SIGN UP TO THIS COMPANY YOU WILL BE RIPPED OFF AND IGNORED”

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Posted 3 years ago

“I spoke to a lovely lady in the Call Centre last night as we lost tv in my elderly mothers annex. She couldn’t have been any more understanding or helpful. Today an engineer (Sean) arrived and he spent a good hour out in the bitter cold fixing damage to a cable from some sort of vermin! Both of Sky employees are a real credit to their employers. Kim Greaves”

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Posted 3 years ago

“Don’t be conned into taking sky’s ultra fast broadband! Unless you have fibre optic cables running right to your door it is unlikely it will ever work. After having super fast broadband for several years with no issues we were offered ultra fast when renegotiating our deal. Installation was completed and we then had six weeks of no internet access, inability to connect our ‘Q’ box & mini box and worst of all no landline telephones! They did not tell us that our telephones would become voip with ultra fast which is as far as I’m concerned not transparent about what the service was going to be! It was not until after installation we were told that we would need an alternative backup such as mobile phones to use in case of an emergency! Whilst we do have mobile phones this seems to me to be wrong that we were not given all the information required to make an informed choice about taking on ultra fast broadband. We have had for routers, several visits by openreach engineers, sky engineers and skys in-house network team supposedly trying to resolve our problems to no avail! Today we tried to return to our super fast broadband and were told by sky that we couldn’t and that all they could offer was essential broadband! We have had no choice but to cancel our contract! Terrible service! Do not understand why our previous broadband cannot be reinstated! I have been told that sky wish to get everyone using ultrafast and voip phones as wish to reduce costs by no longer needing telephone exchangers! Don’t be conned! If your broadband works as it is leave well alone!”

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Posted 3 years ago

“Terrible service, almost as bad as EIR! Second worst service! Nothing to boast about!”

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Posted 3 years ago

“Sky have had the monopoly on TV for many years, as such they can rest on their laurels, or can they, with poor customer service and long wait times for installation they maybe near to losing that market. I had sky for 20 years all " ok" until I was told I had to have the very poor rated Q box! Installation was quick and stopped working 15 minutes after engineer leaving, after many calls we had to wait 2 months for them to return. In that time Netflix, Disney and amazon prime kept us entertained. We worked out it was cheaper than sky with more films and TV. Today engineer is due to fix the the Q problem, he called to say he couldn't get here due to snow and road closed off, weird as IKEA and tesco both came today for other residents and hermes also delivered a parcel!!! Goodbye Sky”

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Posted 3 years ago

“Sky engineers called today re Sky Q box. Fantastic service. So so pleased. Lovely understanding men”

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Posted 3 years ago

“I have been a sky customer for almost 15 years and every year the prices keeps on going up without my consent and I am pushed from pillar to post with no response or and no body from sky gets in touch with me. I am a pensioner with limited income and I am interested in down grading my package. please Sky get in touch”

Helpful Report

Posted 3 years ago

“Rubbish and customer service are rogues!”

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Posted 3 years ago

“I had a monthly mobile phone plan with this useless company for the last year and was nothing but trouble since the get go. This week was the end of my contract and couldnt wait to leave. I contacted them and they said we wont cancel the contract and wont renew the agreement either and I am free to go. Days Later they delete my number, which I have had for 8 years and rely on heavily for business, and can never get it back. They then claim they couldn't locate the calI had had with them prior to this. They need to be investigated and this affected my livelihood and cost me money in other aspects now!”

Helpful Report

Posted 3 years ago

“Shoddy, shoddy, shoddy Sick of listening to the same pieces of music on hold for upwards of 30 mins. Things just don't get resolved..no one takes responsibility. You'd think that lockdown wouldn't be too much of a drama for a telecoms company! If anyone's got the email of the ceo I would be interested in trying to speak to the organ grinder If they are not careful sky will become a byword for ineptitude. If I could get out of my contract I would”

Helpful Report

Posted 3 years ago

“We have had sky for a couple of years Now have no internet or tv connection rang on Thursday and again today might see someone on weds next week 8weeks ago same thing happened took a while but was mended we thought So I now have a vet med student and year 13 A level student and a year 8 daughter all of which will have no internet to work on for a week We where looking into swapping last time it was down for a week and here we are again Home for work so that’s not happening either Getting no where could scream ! Sky not helpful just kept saying I know !”

Helpful Report

Posted 3 years ago

“Complete con! I have been with sky for years!! I have nonidea why! A year ago I was having problems with my hub. Spent five weeks trying to get it sorted. only for them to tell me it was a problem with my socket. In the end I had to pay for the latest hub. Extra 20 quid on my already 60 quid bill that was 30 quid over my arranged contract with them. that had 'Apparently' ended two weeks before. I rung up complained and got 30 quid off my next bill. So I calmer down and stuck with them. The one week into lock down my sky box magically stops working two weeks trying to sort it. My box is broken they tell me and tell me that I'll have to pay 80 quid for it to be fixed. or I could have the latest for 40 quid charge. Needing tv as my kids were fed up by then of no TV, I agree. And what do you know it's as simple as plugging in the new sky q box. A month ago my mother tells me her hub is playing up. She rings sky and after 6 phone calls and them telling her it's her set up she gets charged for a new Hub. The latest one. It all sets up perfectly and in working condition with nothing more than being plugged in by myself. Now the last week my hub magically stops working and what do you know it's my sockets Apparently and I'm in need of the new box that I'll be charged for and not only that if I don't send back the old hub they will charge me for that too!! If I wasn't in desperate need of Internet to home school my kids I'd cancel everything! Absolutely ridiculous! Do not go with Sky!!”

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Posted 3 years ago

“Sky are trying to charge me £40 in set up fee’s for a new contract taken out in the Black Friday event, when the colleague told me at least 10 times on the call that I couldn’t be charged any more than the £39 a month and she would waiver all the set up fee’s. I have just been slammed with a £90 odd bill, two days before Christmas and I’m in SMP. The gentleman on the phone put the phone down in me and spoke over me the whole time I was trying to resolve my issue. The service was diabolical- now I remember why I never went back to sky in the first place This company must be rubbing their hands together during this pandemic and they still continue to take advantage of people. DISGUSTING!!”

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Posted 3 years ago

“Third class Sh1t customer service. After using sky TV and broadband for years and on disconnecting the service they immediately passed the recovery of £24 to external debt recovery agency. Really for just £24 !!! I was in the impression they will take the payment from the direct debit else would have made the payment immediately. Atleast they should have informed email/letter/call me before handing it over to the DCA. Stay away if one can totally inhuman.”

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Posted 3 years ago

“Get my iPhone on contracked”

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Posted 3 years ago

“NO! JUST NO! Wouldn't recomend sky to anyone! Worst company I could go with. I've been having ongoing issues with sky broadband for the last 6 months. Everyone I'd ring up they would say yeah it's going to get resolved then later in the day stop working again. Eventually after about 6 months of ringing them got them to finally send an engineer out. Engineer come said the router is absolutely fine and there's a problem with the openreach socket and they need to send an openreach engineer out. The openreach engineer came out said that theres no problem on their end either. Rang up sky again turns out they could resolve the issues and yet again was only for a few days with constant faults. Eventually I got sick of it decided I would pay to terminate the contract early and move over to another provider and again Internet stopped working fully! Rang up sky to see what's going on they told me I had a cease on the line for about a weeks time advised them I would be moving over to another company because of how sick of them with the broadband not working they told me they couldn't do anything as I was moving over to a different provider asked them what am I meant to do for the next week or so for which I've paid for they advised they can't do nothing basically conned me took my money for services I'm not receiving! Even though its only a week I'm without the services! Never again would I go with sky and neither would I recomend them to anyone worst company I've ever been too!”

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Posted 3 years ago

“If I could leave 0 stars, I would. I've had issues with my mini box since installation SIX MONTHS AGO. I've spent DAYS at this point on the phone, constantly being told they're looking into it, being told I'll get a call from a manager that never happens, and yet they continue to charge me for a service that is not provided. ZERO customer support, ZERO transparency and ZERO regard for anyone. A company worth £31BILLION+ that needs to steal from its customers... despicable. When you take money for a service you don't provide- that's what that is- STEALING. They are thieves, no two ways about it. I'm still waiting for my refund and for the box to finally work. My internet speeds are all over the place- sometimes fine, sometimes dismal. Helpful, considering we're all working from home. Not to mention, the guy who installed my Sky Q in the first place covered the gaping hole he made in my front room with CLEAR plaster so it catches the eye immediately and I can only assume I'll have to pay out of my deposit. I could go on honestly, at no point has any of my experience with Sky been anything short of horrible. Is it because I'm not from here and have an accent? At this point, I don't know what else to think.”

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Posted 3 years ago

“Excellent - A very big thanks to telephone operator and engineer who helped my elderly relative yesterday in Hampshire who came out of hospital. He called me to say they fixed his problem and he was appreciative.”

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Posted 3 years ago

“Whenever I use other devices my internet goes slow.”

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Posted 3 years ago

SKY is rated 1.7 based on 561 reviews