SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 570 Reviews

15 %

of reviewers recommend SKY

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1.6

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

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“Be careful when getting a mobile contract online from sky mobile. If you select a 24-month contract on the agreement page it gets changed to a 36-month contract. Read the agreement page carefully and make sure you are signing for the right months.”

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Posted 3 years ago

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Posted 3 years ago

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Posted 3 years ago

“I had sky for at least 15 years then when I moved I moved into a house that won't alow sky dishes. So all I have now is sky broadband.for me to get a call from sky.and not a nice person saying I owe money she was saying I owe money for my sky TV in my new house.I don't have sky TV she would not believe me lol what an idiot.so now they started taking money £50 for something I don't have and can't seem to get in touch.NOT HAPPY”

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Posted 3 years ago

“Avoid Sky broadband. Sky tv set up was fine but if you rely on having an internet connection avoid Sky. Probably the worst company I've dealt with. You absolutely cannot rely on them or what they tell you. AVOID!!”

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Posted 3 years ago

“always disconnecting like every several hours. so inconvinient.”

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Posted 3 years ago

“i bought tv+broadband package.i waited 1 month for broadband installation . so i called to find out what time engineer comming day before . they said it has been cancelled without informing me .i made complain but no action taken .sky very unprofessional company . they dont deal with customer in professional way. i would give 0 star to sky .”

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Posted 3 years ago

“35 years with Sky but for years their service has been appalling and steadily getting worse (if that’s even possible) We have now decided enough is enough as come time to renew contract (which is regularly as prices go up constantly...63% increase this year) we weren’t prepared for just how bad things had got as their customer service is now non existent... don’t waste your money on this shambolic company...avoid at all cost.”

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Posted 3 years ago

“Here is one start as I am not able to give them zero. After 6 years with Sky, I had to finally let them go. One the price went up to a whooping £100- one way to value a client is to put their bills up I guess. But it was mt home move that tipped me over the edge. After 12 hours total call time of 8 phone calls, about 40% of it waiting to connect, 3 cancelled orders ad they 'couldn't find my new address' , so each time we were cancelled I had to start placing the order from scratch and listen to their endless sales pitches- I had enough! Cancelled my direct debit and set up BT. It took 12 minutes ONLINE, and I am currently enjoying my hustle free cheaper Wifi and TV! AVOID SKY!”

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Posted 3 years ago

“This system is absolutely awful..it keeps disconnecting from a working router and will not reconnect itself...we have to manually reset it every single day.. miserable experience...shameful”

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Posted 3 years ago

“Sky is not an honourable company. I've found their behaviour to be close to thuggish. I think that, at the very least, their handling of valid customer complaints should be investigated.”

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Posted 3 years ago

“After reading other reviews I felt I should give this review. My Grandads phone line went down. From ringing Sky at 10.30am on Friday, BT engineer at his front door 8.15am Saturday morning. He has a Red Button as he is 92 years old and it's vital he has a phone line. Cannot thank them enough for the very quick response up and running in under 22 hours. Well done and thank you again.”

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Posted 3 years ago

“Disgusting company with no morals or scruples. DO NOT SIGN UP TO THIS COMPANY YOU WILL BE RIPPED OFF AND IGNORED”

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Posted 3 years ago

“I spoke to a lovely lady in the Call Centre last night as we lost tv in my elderly mothers annex. She couldn’t have been any more understanding or helpful. Today an engineer (Sean) arrived and he spent a good hour out in the bitter cold fixing damage to a cable from some sort of vermin! Both of Sky employees are a real credit to their employers. Kim Greaves”

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Posted 3 years ago

“Don’t be conned into taking sky’s ultra fast broadband! Unless you have fibre optic cables running right to your door it is unlikely it will ever work. After having super fast broadband for several years with no issues we were offered ultra fast when renegotiating our deal. Installation was completed and we then had six weeks of no internet access, inability to connect our ‘Q’ box & mini box and worst of all no landline telephones! They did not tell us that our telephones would become voip with ultra fast which is as far as I’m concerned not transparent about what the service was going to be! It was not until after installation we were told that we would need an alternative backup such as mobile phones to use in case of an emergency! Whilst we do have mobile phones this seems to me to be wrong that we were not given all the information required to make an informed choice about taking on ultra fast broadband. We have had for routers, several visits by openreach engineers, sky engineers and skys in-house network team supposedly trying to resolve our problems to no avail! Today we tried to return to our super fast broadband and were told by sky that we couldn’t and that all they could offer was essential broadband! We have had no choice but to cancel our contract! Terrible service! Do not understand why our previous broadband cannot be reinstated! I have been told that sky wish to get everyone using ultrafast and voip phones as wish to reduce costs by no longer needing telephone exchangers! Don’t be conned! If your broadband works as it is leave well alone!”

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Posted 3 years ago

“Terrible service, almost as bad as EIR! Second worst service! Nothing to boast about!”

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Posted 3 years ago

“Sky have had the monopoly on TV for many years, as such they can rest on their laurels, or can they, with poor customer service and long wait times for installation they maybe near to losing that market. I had sky for 20 years all " ok" until I was told I had to have the very poor rated Q box! Installation was quick and stopped working 15 minutes after engineer leaving, after many calls we had to wait 2 months for them to return. In that time Netflix, Disney and amazon prime kept us entertained. We worked out it was cheaper than sky with more films and TV. Today engineer is due to fix the the Q problem, he called to say he couldn't get here due to snow and road closed off, weird as IKEA and tesco both came today for other residents and hermes also delivered a parcel!!! Goodbye Sky”

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Posted 3 years ago

“Sky engineers called today re Sky Q box. Fantastic service. So so pleased. Lovely understanding men”

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Posted 3 years ago

“I have been a sky customer for almost 15 years and every year the prices keeps on going up without my consent and I am pushed from pillar to post with no response or and no body from sky gets in touch with me. I am a pensioner with limited income and I am interested in down grading my package. please Sky get in touch”

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Posted 3 years ago

“Rubbish and customer service are rogues!”

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Posted 3 years ago

SKY is rated 1.6 based on 570 reviews