SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 559 Reviews

15 %

of reviewers recommend SKY

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Metrics

1.6

Based on 559 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sky proper traps you in a contact where they don’t even give you an option to terminate your contract even with the option of early termination fees.Sky says they can’t terminate given that peoples circumstances change’s, how am I supposed to pay my DD when I’m in financial difficulties. Very annoyed with Sky”

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Posted 2 years ago

“Just had sky q fitted today its stopped working and can't get anyone out until next Wednesday If your thinking about getting it DONT IT NO GOOD AT ALL and I'm being polite JUST DONT BOTHER ITS SH1T ALL THEY WANT IS YOUR MONEY”

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Posted 2 years ago

“Been with sky 14yrs and just left. The customer service is non existent been on a chat now for 6 hours and still no nearer to speaking to someone! Staff are sarcastic and they really don't care! Please avoid this company like the plague!!!”

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Posted 2 years ago

“The worst customer service I have ever experienced. Promised a credit on my bill for interrupted service and nothing was applied. A constant waste of time speaking to ‘advisers’ who are clueless in resolving any issues. Requested a call from a supervisor which doesn’t happen.”

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Posted 2 years ago

“cannot re deliver my glass very poor customer service i think local kebab shop have way better customer service do not cancel my ultimate tv even if i don’t need it adviser just puts me on hold and then hangs up”

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Posted 2 years ago

“Very poor internet speed”

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Posted 2 years ago

“i was told today at 13.30 i would get a call regarding listing to a call by 8pm NOTHING lied to once again. I've asked for a manager to call me to be told it would be 72 hours which is fine but not holding my breath. looks like sky are trying to avoid an issue. COME ON SKY DO YOUR DUTY AND CALL ME”

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Posted 2 years ago

“I want to keep my Sky services and move them to another address. They won't answer the phone. 1 hour so far on hold. ABSOLUTELY PATHETIC!!!!!”

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Posted 2 years ago

“Extremely disappointed with sky. I cancelled my contract at end of December with it finishing end of Jan. Sky proceeded to take payments out of my account for Feb and march. When I rang they said they acknowledged there error and would refund within 72hours, a week went by and no refund. Contacted again and said it won't be till April that I get the refund and I was misinformed. That same week whilst waiting for my refund I was contacted to say I needed to return the kit and if not done by 30th march I would be charged. Whilst chasing the refund I asked about the return of the equipment and that I had no packaging. They stated this would be with me on the 21st and I explained that I will be away and unable to return by the 30th and that If the packaging had been sent within a timely manner and not less than 9 days before being charged I would of returned it by now. They said if it's not returned then I will be charged on 1st April, I repeatedly explained this is not possible to which they said purchase your own packaging at my own expense. With sky already having my money and me needing to put food on the table this is not acceptable. I would not recommend sky to anyone. I would also recommend when leaving cancel your direct debit as there system doesn't not work correctly (as stated by sky agent).”

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Posted 2 years ago

“I’m not going to waste my time explaining problems with sky as they seem to have so many , just read reviews and judge for yourself not sure how on earth they’re still in business”

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Posted 2 years ago

“I wish I never went with sky! Complete scammers! My bill started at £46.99, now they have put it up to £91.00!!!??? Absolutely disgusting!! But hey if I was a ‘new customer’ I would be paying what I was originally, they pull you in with a deal and then you’re stuck and they hike up prices. How they are still running I do not know. Customer service completely useless as well. Appalling.”

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Posted 2 years ago

“Have nothing to do with these shysters. I left Sky because of escalating costs every month. I called to cancel but a couple of months later I find I'm still being billed for services not used and after all of the equipment was returned. Absolutely disgusted. Will not return to Sky!!!!!”

Helpful Report

Posted 2 years ago

“I have been trying to cancel Sky movies for the last three months. I get connected to their off shore call centre in India, who either promise to cancel and refund or the bounce you around to different people in the call centre. So far I have been over charged nearly £60.00 and awaiting refund. I am waiting for my contract to come to an end and totally leave Sky.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Avoid! Impossible customer service, wait 45 minutes for the auto queue to hang up in you continuously to use their online services. Non of the customer service team ever seem to know anything always got different reasons for loss of service. Engineers were great. It took me 15 months to get them to cancel my subscription even though I was out of contract, they couldn’t provide the services and I have months of emails from the complaints email address detailing I wanted to cancel my account. When I finally got through and they finally cancelled it asked about the €1500 paid for no service and was told “that’s too bad maybe keep emailing the complaints department”.”

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Posted 2 years ago

“These Guys are a bunch of Scumbags. Have been trying to cancel my account for 3 weeks. spent 3 hours in total on the phone with no answer. However if i ring as a new customer or want o buy something, i get answered straight away. Im now on a Whats app chat for over an hour trying to cancel. Some Idioit called Nicole wants to know why i dont want Sky. I said im leaving the Country and she now wants to know where im going and when? Constantly avoids the cancellation request and is trying to get me to sign up. I will be taking this legal if possible. I hope these guys rot in hell.”

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Posted 2 years ago

“Bolox broadband! reception nd speed…. Hahaha I will not pay my bill.”

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Posted 2 years ago

“I am highly disappointed with Sky! I have been with them for 18th months and before my contract finished I called them on time to cancel the contract and transfer my broadband with a new provider as I wanted something cheaper. This happened in December 2021. I wasted so much of my time every time I called them to get an update on the transfer, and all the employees are clueless they didn't know what is the issue with the delays and why the transfer cannot be made, they were all repeating the same things! They promised that they will keep me updated! Keep in mind that their idea of updating is every week maybe more than that and via an email, not even a phone call where I DID ask them to do! One of the last times I call them, they reassured me that they will be on top of it and push the situation to finish faster. However, as they couldn't understand the problem, they advised me to do an immediate cancellation which, to be honest, I wasn't sure what that meant, and on their online website, it is not clear either. As I was desperate to change providers as I was still paying Sky for their internet and it is not cheap, I accepted. They haven't informed me what that includes, though. I received an email on the 24th of February 2022 that the cancellation is been complete, so I was ready to put a new provider in. What do I find out from the new provider??!! That I DO NOT HAVE A LANDLINE. So right now I have had no internet since the 24th of February 2022, I have spent the extra money to have more data because I am a master's student and a teacher, I do everything online! I send TWO COMPLAINTS to SKY. They completely ignored me! They didn't even inform or offered me compensation! This is ridiculous! How can you ignore this situation? I know you are a big company! But you have cost me money! You earned money from this horrible situation!! What do I do now?”

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Posted 2 years ago

“Fabulous company to deal with, Kind and friendly staff that put the customer first”

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Posted 2 years ago

“We've been with Sky for a number of years, in the past. So this is the "Thanks" we got when we decided to go elsewhere due to their price increase. They wanted to charge us £50 more on top of our monthly bill. Everytime we called there was an hour wait, it took us 3 days to get through. Eventually we called as new customers and got straight through. We spoke to a bloke who was absolutely rude & pathetic from the customer service team. The cretin, offered to "help" by taking away the movie channels, kids channels and leaving us with free-view and charging us £78 for the privilege?! As we decided to leave, the bloke is charging us £98 this and next month, plus an additional £4 to cancel. I wouldn't go back with SKY even if they paid me! Absolutely shocking and greedy behaviour from them. The company (Virgin) we've gone to, were so helpful and we got a better deal with them.”

Helpful Report

Posted 2 years ago

SKY is rated 1.6 based on 559 reviews