Name: SmaFan.com
Address: 1037 W. 9th Street, Unit 101, Upland, California
Rating: 4.73

“Order processing and shipping took longer than expected.”

Posted 1 year ago

Hello Christopher. We apologize for any inconvenience caused by the longer-than-expected order processing and shipping time. We'd like to clarify that the product you purchased is an Openbox item, which undergoes multiple rounds of technical testing and re-packaging to ensure it functions just like a brand-new product. This extra care is taken to provide you with a high-quality experience. We appreciate your understanding and patience, and we're here to assist you with any further inquiries or concerns. Thank you for choosing our products!

Posted 1 year ago

“I had an issue with one of the smart fans that I bought on Amazon just over two years ago. I ordered a new wiring harness from SmaFan and replaced it, but still nothing. So, I reached out to SmaFan support and Hugo responded immediately and told me that he would get this problem resolved one way or another. I told him my issue and he sent me a new circuit board that I received within a couple of days. I switched out the board and now my fan is working perfectly. Hugo and the support staff at SmaFan kept in touch with me daily until the issue was solved. Great customer service and they have made me a lifetime customer. Thanks for everything.”

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Posted 1 year ago

Hello Jon. We're truly appreciative of your kind words and your understanding throughout this process. It's our priority to provide prompt and effective solutions to any issues our customers encounter. We're thrilled to hear that your fan is now working perfectly after the replacement of the circuit board, and we're even more delighted that our support team was able to assist you throughout the entire journey. Thank you for choosing SmaFan, and please know that we're here for you whenever you need assistance in the future. Your satisfaction means the world to us!

Posted 1 year ago

“The customer service team helped coordinate and resend several parts and a new fan fairly quickly”

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Posted 1 year ago

We're sorry to hear that you experienced some issues, but we're glad our customer service team was able to assist you promptly. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!

Posted 1 year ago

“Quick shipping and great products. I am definitely planning on ordering again.”

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Posted 1 year ago

Hello Ben. We greatly appreciate your positive feedback and your intention to order from us again. Your satisfaction is our top priority, and we're thrilled to hear that you had a good experience with our products and shipping. If you ever have any questions, need assistance, or want to explore more of our offerings, feel free to reach out. We look forward to serving you again in the future. Thank you for choosing us for your needs!

Posted 1 year ago

“While I did not get to actually use the smafan product because it did not fit my exact need, I can say their customer support team and Hugo in particular are very helpful and responsive. I appreciate their professionalism and courtesy.”

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Posted 1 year ago

Hello. Thank you for your kind words! We're sorry to hear that our product didn't meet your exact needs, but we're glad to hear that our customer support team was able to assist you to proceed with your return and refund. We take pride in providing excellent customer service and ensuring that our customers have a positive experience, even if the product didn't work out this time. If you ever have any other needs or questions in the future, please don't hesitate to reach out. We're here to help!

Posted 1 year ago

“Easy ordering process from their website, and efficient delivery. Instructions were straightforward, for both the hardware installation, as well as the integration into the Smart Home. Very much like the 10-speed motors, as well as the option for the white/yellow lighting depending on mood. And the voice control of the fan makes living so much easier, especially not having to fumble in the dark for the fan control. Highly recommended!”

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Posted 1 year ago

Hello Timothy. Thank you for your positive feedback! We're delighted to hear that you had a seamless ordering process through our website and that our delivery was efficient. It's great to know that our instructions were clear and helpful for both hardware installation and smart home integration. We're pleased that you're enjoying the benefits of the 10-speed motors and the versatile white/yellow lighting options to match your mood. Voice control for your convenience is indeed a game-changer. We truly appreciate your recommendation and if you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing our products!

Posted 1 year ago

“This low profile SMART ceiling fan is well made, very light, and very quiet. The remote is convenient to quickly turn fan or light on/off. The mobile app allows scheduled on/off. One screw was missing and one fan blade was damaged, but Smafan team was able to quickly send me the replacement part. It turns out to be a good online purchase.”

SmaFan.com 5 star review on 9th August 2023

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Posted 1 year ago

Hello, We greatly appreciate your positive review and are thrilled to hear that you're enjoying your experience with our low-profile smart ceiling fan. Your feedback about its quality, lightness, and quiet operation is wonderful to hear. We apologize for any inconvenience caused by the missing screw and damaged fan blade. However, we're glad our team was able to swiftly address the issue by sending you the replacement part. Your satisfaction is our priority, and we're here to ensure that you have a smooth and enjoyable experience with our products. It's fantastic to know that you're finding the convenience of the remote and the mobile app features to be beneficial. We're pleased that your online purchase has turned out to be a positive one. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to provide ongoing support and ensure that you're fully satisfied with your purchase. Thank you for choosing us as your fan provider. Your feedback and trust are greatly valued.

Posted 1 year ago

“I had been seeing a lot of ads for this company lately and decided to check it out. I immediately found a great selection of contemporary ceiling fans, many of which have integrated smart features, and all of which are priced far below what I'm used to seeing in Lowes, Home Depot, or Amazon. It all seemed too good to be true, and I had some doubts about whether it was a legitimate store. But I decided to purchase an open-box item for $99, which I thought was a risk worth taking. When I checked out, another $10 discount was tacked on. This was turning out to be a good day! 1 day or so after I placed the order, I was contacted by an employee, attempting to confirm that my house had the necessary neutral wire and separate load wires for the fan and light. I thought this was an unusual but refreshing level of customer service that I haven't seen in a while since becoming an Amazon-only customer. I replied to confirm that my house was indeed wired that way, and received my fan about 5 days later. For an open-box item, the fan looked practically brand new! The quality was amazing and does not match the low price. I am in the process of ordering 3 more fans to replace the 20-year-old ones in my house. Thank you, Smafan!”

Helpful Report

Posted 1 year ago

It's wonderful to hear that our selection of contemporary ceiling fans with integrated smart features caught your attention. We're committed to offering high-quality products at competitive prices, and we're delighted that you found our offerings to be a pleasant surprise compared to other options. Thank you for your positive feedback and for choosing SmaFan! We're delighted that you found our selection of contemporary ceiling fans appealing, and we're pleased to offer high-quality products at competitive prices. It's great to know that our customer service's attention to wiring details and the condition of your open-box item exceeded your expectations. We're excited to hear that you're considering us for future fan purchases as well. If you have any questions or need assistance, feel free to reach out. Your satisfaction is important to us.

Posted 1 year ago

“The product I order was delivered on time and the tracking info was accurate. What’s not to like?”

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Posted 1 year ago

Hello, Thank you for taking the time to leave a review! We're delighted to hear that your order was delivered on time and that the tracking information was accurate. We strive to provide a seamless and reliable shopping experience, and we're thrilled that we met your expectations. If you have any questions or need further assistance in the future, feel free to reach out. Your satisfaction is our priority, and we appreciate your support.

Posted 1 year ago

“SmaFan or Carro is my go to brand. I have another big name fan in one room in my house but I will be hanging my 3rd SmaFan I. That room to replace it. The only gripe I have with the company is that their original design was my favorite (icebreaker) and they have released so many others now that it's like you can't find the original anymore. Then I want the one without the light kit and I pay 30 dollars more than the one with!? Very strange.”

Helpful Report

Posted 1 year ago

Thank you for being a loyal fan of SmaFan and Carro! We truly appreciate your continued support. We understand your preference for the original design (Icebreaker), and we apologize for any inconvenience caused by the availability of different designs. We constantly strive to offer a variety of options to cater to diverse preferences, but we also value your feedback about the original design. Regarding the pricing, we apologize for the confusion. Our pricing is influenced by various factors, including production costs and market demand. We are constantly evaluating and adjusting our pricing to offer the best value to our customers. If you have any further questions or concerns, please don't hesitate to reach out. We're here to ensure you have a positive experience with our products and brand. Thank you again for choosing SmaFan and Carro, and we look forward to continuing to serve you with high-quality fans and exceptional service.

Posted 1 year ago

“This is a beautiful fan I appreciate the design of the fan. It is very quiet when it's on.”

SmaFan.com 5 star review on 21st July 2023

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Posted 1 year ago

Hello Christine. Thank you for your feedback! We're thrilled to hear that you find the fan beautiful and appreciate its design. We take pride in providing stylish and high-quality fans for our customers. We're also glad to know that the fan operates quietly, providing you with a pleasant and peaceful environment. We appreciate you sharing the photo with us, and it looks fantastic in your space! If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing our product, and we hope it continues to meet your expectations.

Posted 1 year ago

“The website is good. It functions well and it was easy for me to accomplish what I wanted.”

SmaFan.com 5 star review on 17th July 2023

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Posted 1 year ago

Thank you for your feedback ! These photos are beautiful! We're glad to hear that you found our website easy to use and that it allowed you to accomplish what you wanted. Providing a user-friendly and functional website is important to us, and we're pleased that it met your expectations. If you have any further comments or suggestions, please feel free to let us know. We appreciate your support and hope to serve you again in the future.

Posted 1 year ago

“Wonderful people to work with. Great product. Great prices Fast delivery. Great overall experience. I will continue to shop their website. Thank you”

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Posted 1 year ago

Thank you for your positive feedback! We're thrilled to hear that you had a wonderful experience working with us. Providing great products, competitive prices, and fast delivery is our priority. We're glad that your overall experience was excellent, and we appreciate your continued support. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our website, and we look forward to serving you again in the future.

Posted 1 year ago

“Great pricing and shipping. Fan came as described and no damage.”

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Posted 1 year ago

Hello. Thank you for your feedback! We're delighted to hear that you had a positive experience with the pricing and shipping of your fan. We take great care in accurately describing our products and ensuring they arrive in excellent condition. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our fan and for sharing your feedback with us.

Posted 1 year ago

“Great selections!”

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Posted 1 year ago

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with SmaFan. We take pride in delivering on our promises and ensuring that our products are well-packaged for safe arrival. We also appreciate your feedback regarding our follow-up and customer satisfaction efforts. We look forward to serving you again in the future and appreciate your continued support. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing SmaFan!

Posted 1 year ago

“SmaFan is great, got my fan as promised, it was packaged very well. Great follow up to see if I liked it or had any problems. Will definitely purchase from them again!”

SmaFan.com 5 star review on 5th July 2023

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Posted 1 year ago

Hello! Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our SmaFan. We take pride in delivering on our promises and ensuring that our products are well-packaged for safe arrival. We also appreciate your feedback regarding our follow-up and customer satisfaction efforts. We look forward to serving you again in the future and appreciate your continued support. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing SmaFan!

Posted 1 year ago

“easy to use website.”

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Posted 1 year ago

Hello. Thank you for your feedback! We're glad to hear that you found our website easy to use. We strive to create a user-friendly online platform to provide a seamless shopping experience for our customers. If you have any further comments or suggestions, please feel free to let us know. We appreciate your support and hope to serve you again in the future.

Posted 1 year ago

“These are the best fans I've owned. They run on DC motors and are quite, and smart. Totally Alexa controllable.”

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Posted 1 year ago

Hello Joe. We're delighted to hear that you consider our fans to be the best you've owned! The DC motors in our Apex smart ceiling fans are designed to provide quiet operation and energy efficiency. We're glad to know that you appreciate these features. The smart functionality, including compatibility with Alexa, adds convenience and ease of control. Thank you for choosing our fans and sharing your positive experience. If you have any further feedback or questions, please don't hesitate to let us know.

Posted 1 year ago

“The before and after sale service is extraordinary. The products are excellent. I like the design (style), clean and sleek look. I wish the company has a competitive titive price for 86” indoor smart fans soon.”

SmaFan.com 5 star review on 12th June 2023

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Posted 1 year ago

Hello Tam. Thank you for your positive feedback! We're thrilled to hear that you are satisfied with our before and after-sale service, as well as our excellent products. We take pride in providing exceptional customer service and offering high-quality products. Regarding your suggestion for 86" indoor smart fans, we appreciate your feedback and will certainly take it into consideration. We are continuously working on expanding our product offerings and exploring new options to meet the diverse needs of our customers. Please stay tuned for updates on our product lineup. If you have any further questions or need any assistance, feel free to reach out to us. We value your support and look forward to serving you again in the future. Thank you for choosing our smafan.com!

Posted 1 year ago

“Good site to find fans, the selection is somewhat limited but I have found that prices here are generally better than you would find for the same fans elsewhere.”

Helpful Report

Posted 1 year ago

Hello Allison. We appreciate your positive feedback about our site and pricing. While we understand that our selection may be somewhat limited, we strive to offer competitive prices for the fans we do have available. Our goal is to provide customers like you with affordable options without compromising on quality. We continuously review and update our product offerings to ensure we meet the diverse needs of our customers. We appreciate your support and encourage you to keep an eye on our site for any new additions to our fan selection. Thank you for choosing our site and for your kind words. If you have any further questions or need assistance, please feel free to reach out. We're here to help.

Posted 1 year ago

SmaFan.com Reviews