“We had a great time on our trip and it was mainly because the transport service we used was excellent. The driver was on time and was friendly. The customer service was also great and really put our mind at ease. I will definitely be booking again.”
“I booked these for a party for my friends visiting from abroad, the service was as you say in france tres good
The return journey back from the bingo hall was quicker as the driver knew the area really well - 5 stars”
“Blessing to the team at smc. We had a great day out in Great Yarmouth our driver was very patient with us. Our church take trips each year and we take the whole family. God bless”
“What a wonderful company, start to finish. They were so helpful and considerate, and their price for the service was a lot better than any other coach company out there. Special thank you to the bookings team for putting up with all my queries in the build up to the booking date.”
“Massive thanks to our driver Seb for taking us noisy lot on our Christmas doo. We paid for an executive Mercedes which was lovely it had leather seats and USB chargers for our phones. Seb arrived 5 minutes early so we didn't miss our dinner booking. Also, Johnathan in the office was really nice and helped when I was making the booking 10 out of 10 :-)”
“Absolutely disgusting service we have just been on a weekend hen the driver who came Craig was very rude apparently we only requested a 14 seater when my niece went to show him the email confirming 15 passangers he thought it was ok for us to squeeze in we said we weren't happy but he clearly stated not his problem nothing he can do and at no time was it said he could offer a taxi why would we let our friends husband come and collect her if a taxi was on offer he soon changed his attitude once he knew she was sorted but personally felt he was rude and obnoxious even worse service was to follow when we asked for our friend to be reimbursed her fuel costs this was dismissed as not being their problem I really feel the service provided was disgusting and the after service just as bad my niece wasnt after a refund for the trip just for the 1 passengers fuel costs it's ok that we were an hour late and minus a seat as this apparently is acceptable customer service I seriously wouldn't recommend them”
“PLEASE DO NOT USE THIS COMPANY
They are merely an Agent for Operators. When things go wrong they don't want to know.
We booked a mini-bus for a hen do. Unsure as to whether we needed 14 or15 seats, they assured us this did not matter as a 16 seater would be provided. On the day of pick-up a 14 seat bus arrived which meant we were a seat short. The drivers solution was for us all to squeeze on. As a group we were not happy about doing this and one party member decided to make her own arrangements, which meant further cost for her and she arrived later than the rest of the group. Upon return from our trip I made contact with SMC - by email because they will not speak to you by phone if you are complaining - they advised that their operator did not have time to pick up the bigger mini-bus so came in a smaller one, but had offered a taxi for the additional passenger. Firstly, THIS DID NOT HAPPEN, we were NOT offered a separate taxi, and secondly the drivers solution was a safety hazard, but he wasn't bothered. It makes me think what are the quality of the Operators SMC use? They refuse to advise who the Operator is.
My dispute with SMC went nowhere, they offered £25 off a future booking, which to the lady who had to make her own way there at her own expense, is of no use. And quite frankly I very much doubt we would ever make a future booking through SMC.
Stay away - you have been warned. Lots of similar stories on various review sites.”
“Unfortunately I've had to give one star to place my review when in reality I'd give zero stars.
We booked a minibus to take 15 ladies for a weekend away, when the driver turned up (late) the driver arrived in a 14 seater minibus. The suggestion of all squashing in was turned down by us and a family member had to drive the lady the ninety minute journey to our destination.
So our complaint to SMC coach hire, in order to at least refund the family member some cost for their fuel and their time, has not been resolved.
Apparently fifteen people present and one driver, means that the driver is believed regarding the lie that a taxi was offered, to transfer the lady who wasnt able to ft on the bus.
We paid £340 for our journey, not one pound has been offered as a goodwill gesture.
If anything goes wrong, they just don't want to know. Totally unprofessional Use another company.”
“Bus broke down, told by company of bus and also agent from SMC at the time of break down ‘we’d be looked after’ only to be fobbed off. Bus was also unsafe as door couldn’t open from inside and when bus broke down it filled with smoke so was very dangerous but SMC didn’t seem to want to reply to this unsafe issue. Would avoid.”
“I booked a coach after read this trust review but please do not believe this review. It is absolutely horrible story. They don't care for customer. I am working for tour agent for 10years. There was no bus and driver waiting on pick up time of airport. I tried to contact them hundred of times to bus driver which was given by smc coach hire . I realized they pass me wrong driver contact number and he don't know about job.
then Hours later Finally one of bus driver contact me. He was going to airport but do not want to see us in airport. He want to meet on near airport then Our group walking with road with big luggages and musical instruments they visit to Manchester for the concert. Bus driver don't know about job and don't know my request
I don't think this Trustpilot review is write by actual customer.”
“I booked a coach after read this trust review but please do not believe this review. It is absolutely horrible story. They don't care for customer. I am working for tour agent for 10years. There was no bus and driver waiting on pick up time of airport. I tried to contact them hundred of times to bus driver which was given by smc coach hire . I realized they pass me wrong driver contact number and he don't know about job.
then Hours later Finally one of bus driver contact me. He was going to airport but do not want to see us in airport. He want to meet on near airport then Our group walking with road with big luggages and musical instruments they visit to Manchester for the concert. Bus driver don't know about job and don't know my request
I don't think this Trustpilot review is write by actual customer.”
“Terrible customer service. I requested a quote for an executive minibus for our wedding and was given a quote. Once I'd paid the deposit I double checked with SMC that the coach was an executive one as there was nothing on the booking confirmation to say it was. I was told that it was just an ordinary minibus and that it was my fault for not checking this before booking! Sorry but if you ask for a specific quote, you would expect the booking to be the same! Wouldn't refund my deposit. In the end we kept the booking and thankfully the minibus wasn't an old tub.”
“Communication when booking was excellent . The drivers arrived on time for both journeys for my hen party. they were polite and accommodating . I would use again and definitely recommend, Thank you”
