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SMC Coach Hire Reviews

4.5 Rating 472 Reviews
88 %
of reviewers recommend SMC Coach Hire

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SMC Coach Hire 5 star review on 25th March 2025
Suzanne Chapman
SMC Coach Hire 5 star review on 18th June 2024
Anonymous
SMC Coach Hire 5 star review on 18th June 2024
Anonymous
SMC Coach Hire 5 star review on 4th June 2024
Philip Rogers
SMC Coach Hire 5 star review on 3rd June 2024
Laura
SMC Coach Hire 5 star review on 2nd May 2023
Frances Walker
SMC Coach Hire 5 star review on 26th April 2023
Ris Bradley
3
Anonymous
Anonymous  // 01/01/2019
Used SMC loads of times and never disappointed, friendly helpful staff the BEST
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Posted 2 years ago
Recently used for a trip Fleetwood for my sons birthday and his 11 mates - excellent service and communication with the company!! Highly recommend
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Posted 2 years ago
Recently used with a group of 12 boys for a trip down to Manchester/Aintree. Absolutely 1st class service and I could not recommend highly enough! Brilliant service.
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Posted 2 years ago
Would definitely book through this company again. Everything was so easy from start to finish and the price was so much cheaper that it almost felt too good to be true...but it wasn't! They turned up in good time to get everyone onto the coach and were very patient and professional- thank you :)
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Posted 2 years ago
We have used SMC for many jobs at Red Squirrel Event Hire. Absolutely fantastic service from start to finish
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Posted 2 years ago
The biggest bunch of cowboys. Totally dishonest, unreliable with the most appalling customer service. Do not use unless you want your guests to be left stranded and having to hire expensive taxis.
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Posted 3 years ago
Avoid this company like the plague, our party booked this so called coach firm to take 36 golfers to Dumfries for the weekend, after being mithered about giving driver details (in order to book him into the hotel), eventually less than 24 hours before we were due to leave, the company made contact and cancelled the coach, stating we haven’t got a driver, pathetic excuse and weekend ruined. I can see us having to employ a solicitor to get our money back. DO NOT TRUST THIS COMPANY
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Posted 3 years ago
Absolutely terrible experience! Driver turned up he was unable to shut the mini bus boot so we had to put the suitcases on our lap. He was unsure how to start the mini bus and changed lanes without indicating several times on the motorway leading to other Motorists having to swerve to avoid crashing. He shouted at us that we must give him money for a toll charge despite having paid upfront. He also had to use our google maps as he didn’t know the way
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Posted 3 years ago
Booked with them for a guild outing could have got a bus for the same cost locally but was told all their bookings they give a percentage to charity. They new the bus was for ladies between the agars of 70 - 95 so when we were told due to the pandemic we would have to isolate I immediately contacted the company, this was 72days before our outing. They initially wrote saying that we were not due any monies and when I directed them to their own cancellation terms which showed we were due our money refunded. Since then have been knocked from pillar to post. PLEASE ALL BE WARY OF THIS COMPANY we are still awaiting our monies which should be refunded to our ladies over £200
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Posted 4 years ago
Rapacious company......booked for stag....£395. Cancelled due to non essential travel concerns from government. Gave them 6 days notice....which in current state of the nation is decent Terms and conditions dictated we received no refund despite a willingness to forfeit deposit. Book with this company at your pearl.
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Posted 5 years ago
Always amazing and very helpful
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Posted 5 years ago
Great experience with SMC Coach Hire! Fantastic service from start to finish. Thank you very much to our driver who made the trip even better.
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Posted 5 years ago
I have used this company many of times and they have been great, unfortunately the last time we used them it wasn’t as good. 30 of us was left in liverpool town centre at 2 am in the freezing cold storm dennis waiting for our driver, i kept calling the number no answer.. i called another number and got told to get taxi’s and a refund will be processed. 10 people got 2 taxi’s costing £75 each, the rest of us was waiting in the takeaway for the rest of the taxi’s to come. 45 minutes late our coach turned up and all the driver said is its illegal to answer my phone, yes i get that but if you knew a road was closed and there was a lot of traffic causing you to be late, pull over and give us a heads up. SMC Coach hire have not stuck to their word and refunded the cost of taxi’s.. as the coach driver is not accepting liability they have offered us half the money as a gesture of good will. Will not use again after this experience.
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Posted 5 years ago
Unbelievably rude staff, told blatant lies and would never use again or recommend to anyone. DO NOT USE THIS FIRM!
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Posted 5 years ago
Hi Team, A big thank you to you all at SMC coach hire for your overall excellent service when I hired a minibus to take a party of 16 to Ascot. You and your colleague, Jake, made the booking process so simple, streamlined, cost-effective and friendly. Customer service at its very best 5 stars. There were many favourable comments too about the driving of our driver, Terry. Who throughout both journeys showed a consistently high awareness of passenger safety and comfort. No throwing us around on bends, no late braking, no aggressive acceleration just excellent driving skills throughout. (We experienced this in the past using other companies) The bus was spotless and arrival/departure prompt and at the times agreed. The coach also had a number of features WiFi which was great. I wouldn’t hesitate to recommend SMC coach hire to anyone looking to hire a coach or minibus and look forward to doing business with you again in the future. Kind regards Jimmy Nash
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Posted 5 years ago
I recently used SMC for a day trip and I couldn't be happier! The staff were super helpful & the service was affordable. I would highly reccomend to anyone requiring transport.
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Posted 5 years ago
Great day in out in bolton. I ordered a 33 seat coach to bring some friends to my show. Great service from start to finish
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Posted 5 years ago
We had a great time on our trip and it was mainly because the transport service we used was excellent. The driver was on time and was friendly. The customer service was also great and really put our mind at ease. I will definitely be booking again.
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Posted 5 years ago
I booked these for a party for my friends visiting from abroad, the service was as you say in france tres good The return journey back from the bingo hall was quicker as the driver knew the area really well - 5 stars
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Posted 5 years ago
Corr blimey what service! Love these guys, they helped us get to destinatión with ease
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Posted 5 years ago
SMC Coach Hire is rated 4.5 based on 472 reviews