Smeg Reviews

Name: Smeg
Rating: 1.41

1.4 Rating 91 Reviews

8 %

of reviewers recommend Smeg

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1.4

Based on 91 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Smeg 1 star review on 17th September 2024

Lrodrigues

Toasty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible customer service. virtually non existant”

Helpful Report

Posted 10 months ago

“As a builder, I was introduced to Smeg at an appliance open house at a Convention Center in Sacramento California. I fell in Love with the looks of the product, so I ended up buying 14 of them for a subdivision I have, Out of those fourteen homes through a series of communications. Ten of them had to be replaced. There were 30-inch gas single flame ranges. During that same period of time, I was remodeling a home for myself, and I installed a 36 inch single flame gas Smeg Range (that was a mistake I should have ordered duel flame). From the beginning the oven never got to the correct temperature, the cook top worked great. But the oven was a problem. They came out, put a new gasket in, thought that would solve the problem. And it did not. Since then, where I bought the appliances called three service companies to come out and they all said they do not work on Smeg. And now the appliances store have told me that they're not going to stand behind Smeg product. So, I'm stuck with a beautiful Smeg range that the oven does not work. The other night I was going to broil something. And of course, the broiler did not work. I was playing around with it a couple days later and the broiler started working. We have an issue there and I don't want to have leaking gas in my house when the flame doesn't ignite. And I can't use it for upcoming Thanksgiving because it doesn't get up to the proper temperature. Don't buy SMEG”

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Posted 11 months ago

“Beautiful equipment, but due to the poor QC in Italy, coupled with the lack of service available in NA, I would not recommend SMEG products to anyone. 2 stars is generous and based solely on aesthetics, which won't do you any good when you're a few out from Christmas and without a functioning oven!!”

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Posted 1 year ago

“I have had replacement kettle but my toaster was just out of warranty when that stopped working so time has passed but I have complained again yesterday to no avail. It looks brand new as we can’t use it yet my daughters cheap toaster has been working for years”

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Posted 1 year ago

“Don't buy Smeg. Poor quality control and zero customer service.”

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Posted 1 year ago

“13 weeks now and dishwasher still broken and customer service is still just messing us around. Should be renamed SMEG customer delay not service. Being fed bullsh1t”

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Posted 1 year ago

“Hand held blender broke within 6 months .. Smegg said they can only repair it and not replace it .. sounds like a helicopter now . Toaster one side is not toasting .. Kettle broke within 2 years .. smeg said can't replace it when it is clearly a factory fault”

Helpful Report

Posted 1 year ago

“Bought a new hob in March 2021 and it failed 3 times. The last failure was just outside the warranty period but smeg agreed to change the unit after I paid 50% of the cost as a "gesture of goodwill". They then sent me a replacement with one zone less and I had to cut my worktop to install it. Cut a long story short if you think a £600 hob should last a little more than 2.5 years do not buy a smeg.”

Smeg 1 star review on 22nd September 2023

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Posted 1 year ago

“Very satisfied with the product! Thank you Smeg 😊”

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Posted 1 year ago

“Happy with product”

Helpful Report

Posted 1 year ago

“Extremely bad experience with SMEG - do not recommend- very bad customer service. Oven broke 5 times - SMEG engineer absolutely useless.”

Helpful Report

Posted 1 year ago

“We bought a built in coffee machine which was installed February 2018, First call out was October 2018 which after many call outs was replaced FOC in Dec 2019 because they couldn’t fix it, it failed again in sept 2020 , May 2021, sept 2021 and in October 2021 they replaced it again FOC because they couldn’t fix it, They upgraded the model as it had been such a hassle to CMS4303X June 2023 it went down again , they initially refused to honour the warranty of a brand new machine the relented with a 1 off service call, 3 service calls later they condemned the machine with an offer of discount on a new one ! We are not a coffee shop they don’t get massive amount of use, they are just not fit for purpose. We had similar troubles with Smeg oven, Fridge and microwave, we have had over 24 call-outs to fix their products.”

Helpful Report

Posted 1 year ago

“Poor user experience for Smeg Oven. I don't even know the model number even though I've memorized the manual since in order to operate this complicated device you have to refer to the manual at all times. The child safety lock is perpetually on and cannot be turned be. This means to turn the oven off, you have to manually flip the switch for the power of the oven on and off. Next the two knob design which are meant to set both the type of oven function, i.e. grill, bake, broil and the temperature and or a time are so delicate that one wrong move and you've messed up. Completely not user friendly!! Who wants to struggle to cook at the end of the day instead of being able to easily prepare a meal??? Apparently the elitist at Smeg think that their product is so beautifully designed that it being rendered completely not pragmatic has no impact on most working people. They couldn't be more wrong. There appliances are waste of one's time and their brand is synonymous with inefficient, waste of time, useless.”

Helpful Report

Posted 1 year ago

“If I could leave a 0, I would. The coffee maker makes a decent cup of coffee but is poorly made. Pot handles break off. replacement pots do not exist. Warmer only lasts an hour. Settings are difficult to input. Most importantly, if you do not descale almost immediately when the light comes on the coffee maker will stop working and cannot be repaired. Customer service confirmed this. Nice looking, poorly made. We are on our second one and the pot handle came off and there are no pots available. Back to Cuisinart. Glad I insisted that we keep it.”

Helpful Report

Posted 1 year ago

“Do not buy from smeg!! Bought a smeg range oven terrible quality not even had it over a year cost £3000. Already faulty back oven fan has broke making terrible loud noises and inside oven both side rack fittings have fallen off. They sent their engineers out to check (Dill and Sons) and they have refused to repair the large appliance as there saying that its in the terms and conditions that the customer has to move and make the oven accessible for a repair. Customer service is appalling its been over 6 months with emails and getting no further forward they can't resolve any issues. Now I'm left with a faulty oven and my hard earned money gone down the toilet. I have been missold this product very unhappy would not rate them any star's”

Helpful Report

Posted 1 year ago

“Trustpilot reviews Categories Blog M Parker M Parker For businesses Home & Garden Bathroom & Kitchen Kitchen supply shop Smeg UK Smeg UK TrustScore 3.5 out of 5 3.6 sm eguk.com Write a review M Parker Write a review Reviews 3.6 1,295 total 5-star 38% 4-star 2% 3-star 2% 2-star 6% 1-star 52% Filter Sort: Most relevant M Parker 1 review Rated 1 out of 5 stars 2 hours ago Smeg Guarantee Don’t buy Smeg Dishwasher, DI361C, after 3 months we noticed condensation coming from the right side of the dishwasher and staying on the adjacent cabinets. Already started to degrade the cabinet. Retailers engineer came out, messed with the seal to see if that would stop it. Didn’t work, came out again to fit new seal; that didn’t stop it. Came out again on behalf of Smeg to write a report on the dishwasher. He told us, the dishwasher was fitted correctly, perfectly level but not fit for purpose! He also rang Smeg at the time and reiterated this info. Smeg contacted us and asked for a video…nothing to vid, steam was coming out inside the cupboard, impossible to vid. We sent still pics of basically a steam damaged cupboard. They emailed us to say, their tech department couldnt see anything wrong and would not replace. Also wished us a nice day. Fortunately, our retailer agreed to replace at their cost and would take the matter up with Smeg themselves. We did have to pay for a re installation. The guarantee wasn’t worth the paper it was written on. We spent near enough £25,000 on a brand new kitchen in December 2022, with mainly Smeg appliances; really worried about the other appliances now and hoping they don’t go wrong. Do not want to deal with this company again!”

Helpful Report

Posted 1 year ago

“Smeg kettle needs to be deglazed every week. Smeg toaster so highly strung toast falls to ground. Disappointing as very pretty but not functional. Do not purchase.”

Helpful Report

Posted 1 year ago

“Ruined Christmas Dinner Oven less than 2 years old went wrong on Christmas Day. Door got locked shut. We had to pay almost £300 to get it fixed and Smeg refused to help at all.”

Helpful Report

Posted 1 year ago

“I hate this company I bought a 3800 dollar frig 1 year ago and it stopped working 6 months later. They have sent reps out five times to try to fix it and cannot and they will not replace it even though it’s under warranty.”

Helpful Report

Posted 1 year ago

“Kettle lid broken 2 years after purchase. Not willing to assist unless I show proof of having multiple smeg products.”

Helpful Report

Posted 1 year ago

Smeg is rated 1.4 based on 91 reviews