Smeg Reviews

Name: Smeg
Rating: 1.41

1.4 Rating 103 Reviews

8 %

of reviewers recommend Smeg

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1.4

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Saji Philip

Smeg 1 star review on 17th September 2024

Lrodrigues

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The range cooker SY93 is rubbish quality. I would not recommend this product. Make of light cheap metal. The stainless steel base quality is rubbish. The hot plates are made of cheap quality & not fit for purpose. Made of light weight, not ideal. The nozzles to turn on & off are so light & can turn on easily, when not in use. Would not recommend it. The rubber under the hot plates has come off. Not what l expected from smeg. For the amount of money you pay, its not worth it. This is not even fit for 1 star. It should be zero.”

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Posted 10 months ago

“The customer service is abominable. There is no customer service. I’ve been calling for a week to sit on hold for 15 minutes each time to then be instructed to leave a message which no one EVER answers. Several emails have been sent with ZERO answers from customer service. I own the coffee pot, tea kettle and espresso machine. The teapot is leaking everywhere. The handle, the bottom entire rim, around the entire lever, ALL corroded and leaking. Coffee pot is completely dysfunctional: leaks as well, corrosion is beginning along the top and side where water level reads. CAUSING THE ENAMEL TO CHIP, it’s Impossible to pour the entire carafe of water into the unit to make coffee, the buttons have to be continually pressed every 15 minutes or so in order to keep the base warm. Absolutely not worth the price, the only bonus is the aesthetic. The espresso machine is sub par- it continuously stalls and quickly looses pressure and steam, but it’s pretty. I have a Nespresso machine much better, just got tired of pods. Overall I wouldn’t complain so much if it weren’t for the customer service, I’m very upset with the utter unprofessionalism.”

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Posted 10 months ago

“Smeg products are only for the aesthetics! DO NOT PURCHASE any SMEG products you will regret it! My home has only Smeg products stove, kettle toaster, fridge etc. I had problems with everything & unfortunately in South Africa all the technicians that have come out to repair are incompetent!!! What’s the point as the warranty & guarantee is no longer valid, paid a fortune for the products & they cannot be repaired!!!!”

Helpful Report

Posted 10 months ago

“We bought Smeg 27" oven last year with 3yr service contract. Oven does not work err 2. Dealer went out of business. Called Smeg service 3x today. On last call after waiting 10 min recording says leave a message. Terrible product. terrible dealer, terrible service.”

Helpful Report

Posted 10 months ago

“In less than 1 year my SMEG blender which I may have used a dozen times started leaking oil from the blade assembly. It took me a long time to figure out what was leaking. I thought it was food residue from the blender vase. Finally I tried blending a cup of plain water and the water turned brown! Yikes! I contacted SMEG us support thinking they would make it right. They sent me to their warranty supplier Adco Service who did not answer emails or phone calls. When I finally did get in touch with them they told me they no longer worked on behalf of SMEG! SMEG finally asked their parts department to send me a new knife assembly which they never did. They did not seem concerned at all that oil/lubricant was seeping into my food! In the end I found a replacement on eBay and bought it Smeg knife blade joint transmission base blender 50 Style D&G BLF01 for $66. It arrived in April 2024, I started this conversation with SMEG in November 2023. I installed the replacement and now it works fine. I find the product well built and easy to use but the US support is horrible!”

Helpful Report

Posted 10 months ago

“They do not care about the brand and don’t know how to spell customer service. They deserve a zero and not a one star. Please don’t buy their good looking products.”

Helpful Report

Posted 10 months ago

“Yes! Wish I had thought to look at more reviews prior to purchasing a kettle and toaster from Amazon 2 years ago The kettle has started to leak and the paint has worn off the lid. It’s also started to rust! We’re Brits living in the US and drink a lot of tea. Customer service is dreadful! The appliances have lots of cheap plastic parts and for the ridiculous high price it’s just not worth it. I would love to add pictures but it says file could not be uploaded… from Apple Photographs? I will never buy from them again!”

Helpful Report

Posted 11 months ago

“DONT BUY. NO WARRANTY”

Helpful Report

Posted 1 year ago

“Paid a lot of money for a beautiful Smeg range, expected it to last years, now black paint is cracking, obviously due to heat from the oven & grill, yes we purchased 6 years ago, but would expect a cooker of this price range to last longer. Customer Service are no help, just told we can replace the damaged parts, how much would that cost, I dread to think. Extremely disappointed. Would never purchase Smeg again.”

Helpful Report

Posted 1 year ago

“I agree, Smeg are 5 star for being useless and 1 star for customer service, I bought a cooker hood, £665 and it only runs at maximum speed, when I said it’s faulty they said the ducting is incorrect, it is not it is as stated in the manual and I had a cooker hood before, 127mm 5”, they do not contact me nor offer any solution, they even said the manual is wrong, it should be 150mm, as it doesn’t have an air flow meter in the ducting I can’t see how it cannot be faulty, if there theory is correct it should only run at a slow speed and not a maximum speed, is it possible to be so technically incompetent, expensive goods backed up by idiots”

Helpful Report

Posted 1 year ago

“The kettle had stopped working after 1 year and they are saying that there is no warranty on it and nothing can be done. That’s very upsetting given the face that the kettle costs 250$ and it is the only kettle that lasted in my house for less than two months! DO NOT BUY!!!”

Helpful Report

Posted 1 year ago

“$900 coffee machine lasted less than 10 months of use, customer service is a nightmare: rude and unhelpful on the phone then give you the runaround via email.”

Helpful Report

Posted 1 year ago

“terrible customer service. virtually non existant”

Helpful Report

Posted 1 year ago

“As a builder, I was introduced to Smeg at an appliance open house at a Convention Center in Sacramento California. I fell in Love with the looks of the product, so I ended up buying 14 of them for a subdivision I have, Out of those fourteen homes through a series of communications. Ten of them had to be replaced. There were 30-inch gas single flame ranges. During that same period of time, I was remodeling a home for myself, and I installed a 36 inch single flame gas Smeg Range (that was a mistake I should have ordered duel flame). From the beginning the oven never got to the correct temperature, the cook top worked great. But the oven was a problem. They came out, put a new gasket in, thought that would solve the problem. And it did not. Since then, where I bought the appliances called three service companies to come out and they all said they do not work on Smeg. And now the appliances store have told me that they're not going to stand behind Smeg product. So, I'm stuck with a beautiful Smeg range that the oven does not work. The other night I was going to broil something. And of course, the broiler did not work. I was playing around with it a couple days later and the broiler started working. We have an issue there and I don't want to have leaking gas in my house when the flame doesn't ignite. And I can't use it for upcoming Thanksgiving because it doesn't get up to the proper temperature. Don't buy SMEG”

Helpful Report

Posted 1 year ago

“Beautiful equipment, but due to the poor QC in Italy, coupled with the lack of service available in NA, I would not recommend SMEG products to anyone. 2 stars is generous and based solely on aesthetics, which won't do you any good when you're a few out from Christmas and without a functioning oven!!”

Helpful Report

Posted 1 year ago

“I have had replacement kettle but my toaster was just out of warranty when that stopped working so time has passed but I have complained again yesterday to no avail. It looks brand new as we can’t use it yet my daughters cheap toaster has been working for years”

Helpful Report

Posted 1 year ago

“Don't buy Smeg. Poor quality control and zero customer service.”

Helpful Report

Posted 1 year ago

“13 weeks now and dishwasher still broken and customer service is still just messing us around. Should be renamed SMEG customer delay not service. Being fed bullsh1t”

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Posted 1 year ago

“Hand held blender broke within 6 months .. Smegg said they can only repair it and not replace it .. sounds like a helicopter now . Toaster one side is not toasting .. Kettle broke within 2 years .. smeg said can't replace it when it is clearly a factory fault”

Helpful Report

Posted 1 year ago

“Bought a new hob in March 2021 and it failed 3 times. The last failure was just outside the warranty period but smeg agreed to change the unit after I paid 50% of the cost as a "gesture of goodwill". They then sent me a replacement with one zone less and I had to cut my worktop to install it. Cut a long story short if you think a £600 hob should last a little more than 2.5 years do not buy a smeg.”

Smeg 1 star review on 22nd September 2023

Helpful Report

Posted 1 year ago

Smeg is rated 1.4 based on 103 reviews