Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“It could not have been better. They quickly resolve the issue and made it simple to fix completely pleased.”

Posted 1 year ago

Dear Antonio, Thank you for taking the time to leave us such a positive review. We are thrilled to hear that you had an excellent experience with our customer service team and that we were able to quickly resolve your issue to your satisfaction. At Snow Joe + Sun Joe, we strive to provide the best possible customer service and we are delighted to hear that we met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“From the second my call was answered the staff was very professional and they resolved my concern immediately. I highly recommend their products as they stand behind it 100%.”

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Posted 1 year ago

Dear Thomas, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our staff was able to resolve your concern immediately and that you found them to be very professional. Your recommendation means a lot to us and we are glad that you feel confident in our products and our commitment to stand behind them 100% and even beyond. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It was amazing! I called because I was missing a piece of my new snowblower - the person who helped me - made sure I was all signed up for warranty and sent me the missing piece right away!”

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Posted 1 year ago

Dear Valued Customer, Thank you for sharing your experience with us. We are delighted to hear that our customer service representative was able to assist you in getting the missing piece for your snowblower promptly and efficiently. At Snow Joe + Sun Joe, we take pride in ensuring that our customers receive the highest level of service, and we are happy to hear that you were satisfied with our efforts. Thank you for choosing Snow Joe + Sun Joe, and we hope that you continue to enjoy using your snowblower. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“after many contacts and trying to get help with my order the snow joe support has been awful and not once have they helped to find my parcel or give me information regards my package . The tracking number sent did not work . I have waited many months for the item to be back in stock and then snow joe cannot seem to process an order . your help is deplorable and i have PAID you for my item but would like my money back !!!!!!!!”

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Posted 1 year ago

Dear Don, We apologize for any inconvenience and frustration you have experienced while trying to locate your order. We understand your disappointment and would like to assure you that we take your concerns seriously and will do our best to resolve the issue. Our team is here to help make things right and we will do the best we can to resolve the issue for you. Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great support and response by Jaycel Maasin. Fast and easy warranty claim and product replacement process.”

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Posted 1 year ago

Dear John, Thank you for taking the time to leave a positive review about your experience with our customer service team. We are delighted to hear that Jaycel Maasin provided you with great support and was able to assist you with your warranty claim and product replacement process in a fast and easy manner. Our team takes pride in providing excellent customer service, and we are glad to know that we met your expectations. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. Please don't hesitate to contact us if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great attention when my battery failed to charge.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you received great attention when your battery failed to charge. Providing exceptional customer service is our top priority, and we are glad to know that we met your expectations. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good experience.”

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Posted 1 year ago

Dear Susan, Thank you for taking the time to leave us a review. We are delighted to hear that you had a very good experience with us. Our team strives to provide excellent customer service, and we are thrilled to hear that we have met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and hope to continue providing you with great products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I need a key for my snowblower They helped me out”

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Posted 1 year ago

Dear Bonny, Thank you for taking the time to leave a review. We are happy to hear that our team was able to assist you with your snowblower key needs. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Spoke with Luigi about my snow Joe, and he was able to resolve the problem w/o any delay.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service team. We are pleased to hear that Luigi was able to promptly resolve the issue you had with your Snow Joe. Providing exceptional customer service is our top priority, and we are glad to have met your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called on. Saturday and Christian did an amazing job walking me through the process of replacing my Sunjoe. Sunjoe stands behind its products. Very satisfied and customer service was phenomenal.”

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Posted 1 year ago

Dear Cynthia, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that Christian provided you with exceptional support and helped you replace your Sunjoe product. We are happy to hear that you are satisfied with the service you received and that we were able to exceed your expectations. If you have any further questions or concerns, please do not hesitate to contact us. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Came through with integrity.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a review. We are delighted to hear that we were able to meet your expectations and provide you with a positive customer experience. At Snow Joe + Sun Joe, we strive to uphold our values of integrity and honesty in all aspects of our business, and we are pleased to know that you have experienced this firsthand. Thank you again for choosing Snow Joe + Sun Joe, and please don't hesitate to reach out to us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Tart was very courteous and prompt in registering the warranty on my newly purchased chain saw. Thank you.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service representative, Tart. We are thrilled to hear that he was able to provide you with courteous and prompt service in registering the warranty on your newly purchased chain saw. At Snow Joe + Sun Joe, we pride ourselves on providing excellent customer service and we are so glad to hear that Tart was able to uphold our commitment to customer satisfaction. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I recently needed to contact SnowJoe because my snow blower, after less than 1 hour of use, started smoking. The person I spoke with processed the warranty in a relatively timely manner (25 minutes because he kept repeating everything he said and everything I said) but the problem was that I had to send the unit back. When I told the agent I did not have a box big enough he told me to "find any old box" or outsource it... that was no help. I contacted my local pack and ship store and they quoted $65 to package the unit up to send it back. I escalated my concern twice to see if you could send me the replacement so I could use that box, but I was told repeatedly that is not your policy. The first person again repeated the "any old box" line and added I should find a donation box - I have no idea what that is and when I asked what that meant, she replied that I should know what a donation box is. The second person - who seemed to be a supervisor told me I could use a few boxes and tape them together. I ended up paying $55 to have the unit sent back- I find this highly unsatisfactory - and to add insult to injury, the replacement unit appears to be of worse quality than my original unit. Everything is plastic. We are expecting a big storm tomorrow but I am hesitant to use it - but you can be sure I am keeping the box! I have had snow joe and sun joe products before that were fine - not great quality but they did what they claimed but to have a unit start to smoke after less than 1 hour of use (not continuous) is not acceptable. The reason I gave 2 stars is that you did honor the warranty - granted I had to pay to complete the transaction, and the unit it not as sturdy as the original but at least that was easy to accomplish.”

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Posted 1 year ago

Dear Valued Customer, We apologize for the inconvenience you experienced with your snow blower and the handling of your warranty claim. We strive to provide the best customer service possible and it appears that we fell short in this instance. We appreciate your feedback and will be using it to improve our processes and training. Regarding the issue with finding a suitable box for the return, we understand your frustration and apologize for any confusion caused by the suggestions provided. We will review this with our team and make sure our instructions are clearer and more helpful in the future. We hope that your replacement unit functions well for you and that you are able to make good use of it. If you have any further concerns or questions, please do not hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that our team provided great service and we appreciate your kind words. Our goal is to always provide exceptional service and we are glad to have met your expectations. Thank you for choosing Snow Joe + Sun Joe products and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I recently had an issue with a 50' hose. I contacted Snow Joe and they quickly sent a replacement. The great customer service will keep me buying Snow Joe products. Great job!”

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Posted 1 year ago

Dear Len, Thank you for taking the time to leave such a positive review about your experience with Snow Joe's customer service. We are thrilled to hear that we were able to quickly resolve your issue with Sun Joe garden hose and that our service has earned your loyalty. At Snow Joe, we take pride in delivering high-quality products and providing exceptional customer service. We appreciate your business and look forward to continuing to exceed your expectations with our products and services. Thank you for choosing Snow Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The replacement SnowJoe SJ625e was received yesterday and I put it together and tried it out on some snow we had still around. Fantastic! Pretty much the same as the SJ627e that it replaced. Excellent customer service and I would like to recognize Junesse Badayos for going above and beyond to help us out with the replacement. The products from SnowJoe are great, despite having some difficulty getting replacement parts, but the customer service and the way the company stands behind its products are second to none. I will but more SunJoe products in future and won’t hesitate to recommend them to friends and neighbours. Thank you once again for your help! Don D.”

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Posted 1 year ago

Dear Don, We are thrilled to hear that you had a positive experience with our customer service team and that you are enjoying your new Snow Joe snowblower. Our team takes pride in providing exceptional service to our customers, and we appreciate your kind words. We will be sure to pass along your praise to Junesse Badayos for going above and beyond to assist you. We are grateful for your continued support and loyalty to our products, and we look forward to serving you again in the future. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a water hose connector that stopped working. Contacted Snow Joe, sent back the bad one, and had a new one the next day. Excellent customer service!”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us a review! We're glad to hear that you had a positive experience with our customer service team and that we were able to quickly resolve your issue with the water hose connector. We appreciate your feedback and hope to continue providing you with excellent service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The representative that helped us was extremely friendly and accommodating!! I was more than happy with his customer service.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us a positive review. We're glad to hear that our representative was able to assist you in a friendly and accommodating manner. Providing excellent customer service is a top priority for us and we're happy to know that we met your expectations. If you need any further assistance or have any questions, please don't hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service experience.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a review of your recent experience with our customer service team. We are delighted to hear that you had a great experience and that we were able to assist you with your needs. At Snow Joe + Sun Joe, we strive to provide the highest level of customer service possible, and we are thrilled to hear that we met your expectations. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Joshua Rizone was very understanding of my concerns and did everything he could to resolve the issues to my satisfaction. I have purchased products from this company before and have been very satisfied. This was my first issue and I was happy to see it handled so professionally! I will definitely continue to do business with Sunjoe/Snowjoe.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service representative, Joshua Rizon. We are delighted to hear that he was able to provide you with the help you needed and that your issue was resolved to your satisfaction. We take pride in providing excellent customer service, and we are thrilled to hear that you will continue to do business with us in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews