Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“The representative I spoke with was very patient and helpful also she made sure that I felt respected please give her a raise!”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a positive review of our customer service team. We are pleased to hear that our representative was able to provide you with patience and helpful assistance. We appreciate your feedback and will certainly pass along your kind words to the representative who assisted you. Thank you for choosing Snow Joe + Sun Joe, and please do not hesitate to contact us if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful”

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Posted 1 year ago

Dear Sue, Thank you for taking the time to leave a review about your recent experience with Snow Joe + Sun Joe. We are glad to hear that our customer service team was able to assist you in a helpful manner. If there is anything else we can do for you in the future, please do not hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very happy with the product and the service from SlowJoe. There was an issue when the SlowJoe was received but it was resolved with expeditiously within 2 days.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us a positive review. We are thrilled to hear that you are happy with our product and service. We apologize for any inconvenience caused by the issue you experienced but we are glad to hear that it was resolved promptly within two days. At Snow Joe + Sun Joe Customer Care, we are committed to providing exceptional service and quality products. If you ever have any further concerns or questions, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had been waiting for a new mower blade to get back in stock. When I called Customer Service and told the rep the whole story, she told me they would replace the entire mower! Unbelievable service!”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your experience with us. We are thrilled to hear that our customer service representative was able to assist you with your mower blade issue and even went above and beyond. At Snow Joe + Sun Joe, we strive to provide our customers with the best possible service and support, and it is always great to hear when we exceed expectations. We appreciate your loyalty to our brand and look forward to continuing to provide you with high-quality products and excellent service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service. There was a defect with my snow shovel and the replaced it. I received the new one in two days.”

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Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with our customer service team. We are pleased to hear that we were able to quickly resolve the issue with your snow shovel and get you a replacement within just two days. At Snow Joe + Sun Joe, we are committed to providing the highest level of customer satisfaction and we are delighted to know that we met your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I experienced a malfunction with an item that was covered under warranty, the customer service tech that assisted me with the issue was friendly, knowledgeable, and quickly resolved the warranty issue. A return label for the malfunctioning item was quickly sent and replacement item was mailed just as quick.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We're glad to hear that our customer service representative was able to quickly resolve the warranty issue and provide a replacement item in a timely manner. We strive to provide the highest level of customer service and your feedback is very valuable to us. Please don't hesitate to contact us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Stood behind there warranty”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us a review. We are thrilled to hear that you are satisfied with our warranty and that we were able to meet your needs. Our team is committed to providing excellent customer service and ensuring that our customers are completely satisfied with their Snow Joe + Sun Joe products. Please don't hesitate to contact us if you need any further assistance in the future. We appreciate your business and hope to continue serving you in the years to come. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“agent spoke good english and was helpful about product”

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Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with our customer service team. We are thrilled to hear that our agent was able to assist you with your product inquiry and that you found our support helpful. Our team strives to provide the best service possible to our customers, and we are glad that we met your expectations. Thank you for choosing Snow Joe + Sun Joe, and please don't hesitate to reach out to us again if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“best on line experience ever”

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Posted 1 year ago

Dear Don, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe. We are thrilled to hear that you had the best online experience ever with our company. At Snow Joe + Sun Joe, we strive to provide our customers with a seamless online shopping experience. We are constantly working to improve our website and customer service to make shopping with us as easy and enjoyable as possible. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any further feedback or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Amazing service thank you taking care of the issues”

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Posted 1 year ago

Dear Tina, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe. We are thrilled to hear that you received amazing service and that we were able to take care of any issues you had. At Snow Joe + Sun Joe, we take pride in providing exceptional customer service and are always striving to improve. We are glad to hear that we were able to meet your expectations and provide the service you deserved. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any further feedback or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Pleased with customer relations.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a review of your experience with our customer relations team. We are pleased to hear that you were satisfied with the service you received. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and we are glad to hear that we were able to meet your expectations. We will continue to work hard to ensure that all of our customers receive the best possible service. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any further feedback or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“i purchased a 48 volt chordless snow blower which failed after 10 minutes of running i was told to send the unit back which i did. after two weeks of waiting the replacement showed up. this replacement also ran for ten minutes then failed after many phone calls i was told to ship the batteries back for replacement i was never told to ship them in two different boxes. i recieved one battery NOT two the unit is totally useless without two batteries. i was told the second battery would show up after another week. nothing yet!!!!!!. the winter will soon be over and i feel i will be stuck with a snowblower that will be out of warrenty next winter”

Helpful Report

Posted 1 year ago

Dear Thomas, We are sorry to hear about the inconvenience you have experienced with your Snow Joe product. We apologize for the delay in resolving the issue with the replacement battery for your cordless snowblower. We understand that this has been a frustrating experience for you and we want to make things right. Our team is working diligently to resolve this issue and ensure that you receive the second battery as soon as possible. We'll reach out to you through email to provide an update. Thank you for your patience and understanding during this process. Please do not hesitate to reach out to us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Dear SNOW JOE, I had a problem with my power washer, your customer service depart was outstanding. New Unit was sent out immediately. THANK YOU FOR GREAT SERVICE.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe. We are thrilled to hear that our customer service team was able to assist you promptly and efficiently with your power washer issue. At Snow Joe + Sun Joe, we take pride in providing high-quality outdoor power equipment and exceptional customer service. We are glad to hear that we were able to meet your expectations and provide the service you deserved. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any further feedback or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had to call Snow Joe to report a failure on my water hose. The way you can find out what kind of company you are dealing with is when you report a problem. Well, Snow Joe went above and beyond in their customer service. I was asked to verify the type of hose I had purchased and send a picture of where it was damaged. That was it. I was told that my replacement hose would be sent to me within 5-8 business days. One week later my hose arrived and is working great. Thanks Snow Joe for standing behind your products.”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe. We are thrilled to hear that our customer service team was able to assist you promptly and efficiently with your water hose issue. At Snow Joe + Sun Joe, we take pride in providing high-quality outdoor power equipment and exceptional customer service. We are glad to hear that we were able to meet your expectations and provide the service you deserved. We understand the importance of standing behind our products and making sure our customers are satisfied with their purchases. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any further feedback or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The cordless snow blower products seem to be very poorly made - I am on my third snow blower this year, and neither of the previous two could work for more than 5 minutes before running into issues. The first one, ion18sb, died and could not be restarted. The 2nd one, 24v-x2-20sb, kept cutoff when touching just a bit of snow. The current one was able to complete one snow clearing job - fingers crossed wish it can last. The warranty service, on another hand, is exceptional. Replacement was quick. However I do wish the product quality can be better.”

Helpful Report

Posted 1 year ago

Dear Qingchao, Thank you for taking the time to provide feedback on your experience with Snow Joe + Sun Joe. We apologize for the issues you have experienced with our cordless snow blower products and understand your frustration. We are glad to hear that our warranty service team was able to assist you promptly and efficiently with replacements. However, we understand that this does not excuse the inconvenience and frustration caused by the product failures. We are constantly working to improve our products and appreciate your feedback. We will use it to continue to make improvements to our product line. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any further feedback or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service. Prompt response. Couldn't ask for more. Thank you.”

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Posted 1 year ago

Dear Bert, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that our team provided you with excellent service and prompt response. It is our goal to ensure that our customers are satisfied and receive the assistance they need in a timely manner. Thank you for choosing Snow Joe + Sun Joe, and please do not hesitate to reach out if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Nona, was very pleasant and professional...Thank you...I will inspect it upon delivery and rate overall experience...”

Helpful Report

Posted 1 year ago

Dear Anthony, Thank you for taking the time to share your positive feedback about your recent experience with Nona from our team. We're glad to hear that she was pleasant and professional in assisting you. We strive to provide exceptional customer service to all our customers, and we're pleased to know that you found our service to be up to par. Please do inspect your delivery and let us know if there's anything else we can assist you with. If you have any further questions or concerns, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service. Prompt warranty replacement.”

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Posted 1 year ago

Dear Ronald, Thank you so much for taking the time to share your positive experience with our customer service team. We are thrilled to hear that you found our team to be excellent and that your warranty replacement was handled promptly. We take great pride in providing top-notch customer service and it's always rewarding to hear that our efforts have paid off. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you again for your kind words and for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was very helpful”

Helpful Report

Posted 1 year ago

Dear Mike, Thank you for taking the time to leave us a review. We are glad to hear that our customer service team was helpful to you. We strive to provide excellent service to all of our customers, and we are happy to see that we were able to meet your expectations. If you have any other questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very excellent service and a real pleasure to deal with Thankyou so much”

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Posted 1 year ago

Dear Dave, Thank you for taking the time to leave us a review. We are thrilled to hear that you had an excellent experience with our service team and that it was a pleasure to deal with us. We are always striving to provide the best possible service to our customers, and we're glad to hear that we were able to meet your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help you. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews