Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“I called to resolve my power washer issues (which I have enjoyed owning) and the staff helped me toubleshoot, then ordered me a replacement since mine seems to not be fixable. Excellent care and helpfulness.”

Helpful Report

Posted 1 year ago

Dear Steven, Thank you for reaching out to us to address the issues with your power washer. We're glad to hear that our staff was able to assist you in troubleshooting and arranging a replacement for your unit. Your satisfaction is our top priority, and we're here to ensure that you continue to enjoy your products to the fullest. If you ever have any further questions or need assistance, please don't hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Issue was dealt with quickly and professionally. Thanks!”

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Posted 1 year ago

Dear Kimberly, Thank you for sharing your positive feedback with us! We're pleased to hear that our team was able to address your issue promptly and in a professional manner. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to ensure your satisfaction and provide you with the best service possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Snow Joe stands behind their products. I’ll look for their logo in the future”

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Posted 1 year ago

Dear Valued Customer, Thank you for your feedback and for recognizing Snow Joe's commitment to standing behind our products. We're delighted to know that you had a positive experience with us. When you see our logo in the future, you can trust that we'll continue to provide the same level of quality and support. If you ever need assistance or have any questions, please don't hesitate to reach out. We're here for you! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Warranty replacement of 100' hose was fast and easy. Reymond Cosares (Contractor) (snowjoe.com support) was very helpful. thanks”

Helpful Report

Posted 1 year ago

Dear Scott, Thank you for taking the time to share your experience with us! We're delighted to hear that your warranty replacement process for the 100-foor garden hose went smoothly and efficiently. We're glad that Reymond provided you with helpful assistance. If you have any more questions or need further support, please don't hesitate to reach out. We're here to ensure your satisfaction and provide you with top-notch service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I love my hoses and can’t say enough good about the customer service I received. You do stand behind your product”

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Posted 1 year ago

Dear Deloris, Thank you for your kind words! We're thrilled to hear that you're loving our hoses and that you had a positive experience with our customer service team. Standing behind our products and ensuring your satisfaction is a core value for us. If you ever have any questions or need assistance in the future, please feel free to reach out. We're here to help and appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My experience with Sun Job regarding a replacement of my lawnmower was excellent. I could not be more happy with the outcome,”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with us. We're thrilled to hear that you had an excellent experience with Sun Joe regarding the replacement of your lawnmower. Your satisfaction is important to us, and we're glad we could provide a solution that left you happy with the outcome. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer support staff were excellent in dealing with two leaking hoses.”

Helpful Report

Posted 1 year ago

Dear Dennis, Thank you for taking the time to share your experience with us. We're pleased to hear that our customer support staff were able to assist you with the leaking hoses. Your satisfaction is important to us, and we're here to ensure that any issues you encounter are resolved promptly and efficiently. If you have any further questions or need assistance in the future, please feel free to reach out to us. We appreciate your support and look forward to continuing to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service. Item is under warranty. The unit burned up. Warranty kicked in. Contacted Snow Joe and they had a new unit sent out in a couple of days. Outstandinq!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with our customer service team. We're glad to hear that we could assist you with your warranty claim promptly and provide you with a new unit. Ensuring our customers' satisfaction and resolving any issues you encounter is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I have a number of products from this company. I am very happy with them. On the very rare situation that I have to contact the company with a question or issue, they are very quick to respond and correct the situation.”

Helpful Report

Posted 1 year ago

Dear Eugene, Thank you for your kind words and for being a valued customer. We're thrilled to hear that you have been enjoying our products and are satisfied with our customer service. Your satisfaction is our priority, and we're always here to help with any questions or issues you may have. If you ever need further assistance or have any inquiries in the future, please don't hesitate to reach out. We look forward to continuing to provide you with excellent products and support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent impressive service working with agent Maria R - thank you !!”

Helpful Report

Posted 1 year ago

Dear Marianne, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had an excellent and impressive service interaction with our agent Maria. Providing top-notch customer service is our priority, and we're glad she was able to assist you effectively. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure that your experience with our products and services remains outstanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service rep was wonderful and easy to talk to.”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for your kind feedback! We're thrilled to hear that our customer service representative was able to assist you effectively. Providing excellent service is our top priority, and we're glad we could make your experience a positive one. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service and great warranty. Wouldnt go with anyone else! Keep up the awesome work!”

Helpful Report

Posted 1 year ago

Dear Wesley, Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service and warranty support. Your satisfaction means a lot to us, and we're thrilled to have earned your trust. Rest assured, we'll continue to work hard to provide the best service possible. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Wonderful! Terrific! Quick! Easy! and all as promised. Thank You”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're thrilled to hear that you had a wonderful and terrific experience with our service! It's always our goal to provide quick and easy solutions as promised. Thank you for taking the time to share your positive feedback. If you ever need assistance in the future or have any questions, please don't hesitate to reach out to us. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I contacted the company for a 100' water hose that broke in 1 week of its purchase. i was dealt with nicely and my request to replace that hose was accepted. I got replacement Hose in next 4-5 days. Thanks Snow Joe”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your feedback with us. We're glad to hear that our customer service team was able to assist you promptly and that you received a replacement for your water hose in a timely manner. Your satisfaction is important to us, and we're here to ensure that you have a positive experience with our products. If you ever have any more questions or if there's anything else we can do for you, please don't hesitate to reach out. We're here to help and make sure you have the best possible experience with Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“No hassles everything went smoothly. The item was replaced and customer service was outstanding. The first item ever purchased from your company.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We're delighted to hear that your replacement process went smoothly and that you found our customer service to be outstanding. We're honored to have been your choice for your first purchase, and we hope it's just the beginning of a great relationship. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your satisfaction and provide you with the best possible service. Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer service representative was very supportive and helpful. He explained me all the options I had to find a solution to my issue.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're thrilled to hear about your positive experience with our customer service representative. It's wonderful to know that they were able to provide you with the support you needed and explain all the available options to help resolve your issue. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers feel valued and supported. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we're here to help in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great deal and the customer service is the best !”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your feedback with us. We're pleased to know that our team at Snow Joe + Sun Joe was able to promptly address your concern about the missing rubber washer on your hose. We apologize for any inconvenience this may have caused, but we're glad we could provide a solution by sending you a brand-new hose replacement. Our commitment to standing behind our warranty and ensuring customer satisfaction is paramount to us. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and trust in our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“hose we had was either missing a rubber washer or it had come out somehow and I called Snow Joe to see if they could send a rubber washer - but they were out but send a brand new hose replacement which was very nice - so they definitely stand behind their warranty”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your experience with us. We're glad to hear that our team at Snow Joe + Sun Joe was able to assist you promptly when you encountered an issue with your hose. It's our commitment to stand behind our warranty and provide solutions that exceed our customers' expectations. We appreciate your kind words and understanding regarding the situation. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We're dedicated to providing you with reliable products and excellent customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Completely unable to understand the support persons broken English and extremely heavy accent! Tried for ten minutes got nowhere. Called back three times on different days to attempt to get someone who can speak English. Finally got someone who I could understand and I am completely, utterly, dissatisfied with the result. I purchased a Trimmer in March. We don’t use them in Michigan until May, used it maybe twice and it broke. There is no part for replacement. They’ll send me a new Trimmer when the model is in stock but they don’t make it anymore - so in other words, I’m screwed! Never going to buy sun, Joe or snow Joe again!”

Helpful Report

Posted 1 year ago

Dear Lloyd, We sincerely apologize for the inconvenience you experienced with our customer support service. Your feedback is valuable to us, and we're sorry for any frustration caused by the communication issues. We understand your concerns regarding the replacement of the trimmer, and we genuinely regret any inconvenience this has caused you. As an alternative solution, if you are no longer willing to wait for the stocks of the trimmer, we would be more than happy to issue a refund in the form of store credit. This way, you can explore other options from our range of products that might better suit your needs. Please accept our sincerest apologies once again for the difficulties you've encountered. We're committed to improving our service and ensuring that all our customers have a positive experience. If you choose to proceed with the store credit refund or if there's anything else we can assist you with, please contact our customer service team. We value your feedback and hope to have the opportunity to serve you better in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer support team. While not a desirable event, my hose broke the 2nd time since my initial purchase. Since it is within the warranty period, they gladly agreed to send me a replacement hose. They gave me tips to store and handle the hose that I will definitely follow more closely. I do not like to keep getting replacement hoses from them.”

Helpful Report

Posted 1 year ago

Dear Gloria, Thank you for sharing your feedback with us. We are glad to hear that you had a positive experience with our customer support team. While we understand that it may not be ideal to have your hose break, we are pleased to know that we were able to assist you promptly and provide a replacement hose under the warranty. Our goal is to ensure that our customers are satisfied with their purchases and that any issues are resolved as efficiently as possible. We appreciate your willingness to follow the tips we provided for storing and handling the hose. Proper care and maintenance can help extend the life of the hose and minimize the need for replacements. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We are here to help and want to ensure that you have a satisfactory experience with our products. We value your loyalty, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews