Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“no reply to ticket 2279373 after multiple attempts to contact.”

Helpful Report

Posted 1 year ago

Dear Antony, We apologize for the lack of response regarding your latest concern. We understand how frustrating it can be to have an issue and not receive the assistance you need. Our team has investigated the matter and we have taken care of your concern. We strive to provide the best customer service possible and we are sorry that we fell short in your case. If you have any further concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sun Joe was very helpful with my warranty issue - very much appreciated!”

Helpful Report

Posted 1 year ago

Dear Angelo, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our team was helpful in resolving your warranty issue. Your satisfaction is our top priority and we are always here to help with any issues that may arise. If you have any further questions or concerns, please don't hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Recently I had to request the status of my warranty on my extending pole saw. A return notification was received almost immediately, followed in a few days by an email saying that my warranty had been approved. The email outlined the return procedure, very easy to follow instructions. With over 16 Sun Joe utilities, this was the first to need replacement. Your products have allowed me to give away all my conventional gas powered tools. It also gave me the ability to purchase tools that I did not already have. I am completely happy with Sun Joe. My shop appears to be a Sun Joe show room. All the tools perform to their respective specifications. I couldn't be happier. Thanks Sun Joe paul wollenhaupt”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that our team was able to assist you with your warranty request promptly and efficiently. We take pride in providing exceptional customer service, and it is great to know that we met your expectations. We are thrilled to hear that you have been enjoying your Sun Joe products and that they have replaced all your conventional gas-powered tools. It is our goal to provide reliable and efficient tools that make outdoor maintenance easier and more enjoyable for our customers. Thank you for choosing to go with Joe, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Thank you very much for your service”

Helpful Report

Posted 1 year ago

Dear Linh, Thank you for taking the time to leave a review about your experience with our service. We are thrilled to hear that you had a positive experience and that we were able to meet your expectations. Please don't hesitate to reach out to us if you have any further questions or concerns. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer care by Ken! He went above and beyond to address my concerns and meet my needs for the product.”

Helpful Report

Posted 1 year ago

Dear Christine, Thank you for taking the time to share your positive experience with us. We are delighted to hear that Ken provided you with excellent customer care and exceeded your expectations in addressing your concerns and needs for our product. We will be sure to pass along your kind words to Ken and the rest of our team. We appreciate your support and look forward to continuing to provide you with high-quality products and exceptional customer service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“excellent follow-up service”

Helpful Report

Posted 1 year ago

Dear Ron, Thank you for taking the time to share your feedback with us. We are delighted to hear that you received excellent follow-up service from us. Providing exceptional customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or concerns, please don't hesitate to contact us. We are always here to assist you in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“une experience amicale et professionelle. je suis tres satisfait. merci”

Helpful Report

Posted 1 year ago

Cher Sami, Merci d'avoir pris le temps de laisser un avis. Nous sommes heureux d'apprendre que vous avez eu une expérience amicale et professionnelle avec nous et que vous êtes satisfait de notre service. Si vous avez d'autres besoins ou questions, n'hésitez pas à nous contacter. Cordialement, Service client Snow Joe + Sun Joe

Posted 1 year ago

“When we purchased our Sun Joe hose we purchased the additional 2yr warranty, got a leak and contacted warranty support and it was a smooth and pleasant call. We received our replacement within 3 days.....awesome customer service!!!”

Helpful Report

Posted 1 year ago

Dear Karlo, Thank you for taking the time to write this review and for choosing us as your brand of choice. We are thrilled to hear that you had a smooth and pleasant experience with our warranty support team and that you received your replacement hose in just three days. Our team is dedicated to providing excellent customer service, and we're glad to know that you found our service to be awesome. We appreciate your business and hope that you continue to enjoy using our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My problem was handled in a very professional manner. Resolved quickly.”

Helpful Report

Posted 1 year ago

Dear Wanda, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe Customer Care. We are glad to hear that your issue was resolved quickly and that our team provided you with professional service. At Snow Joe + Sun Joe, we strive to provide the best possible customer service to all of our valued customers. We appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“One part we received on the pressure washer was faulty. We made contact and in very short order the part was shipped out and the matter was resolved. Very impressed with the service and communication from the staff. Also very impressed with the unit. It punches above it's weight!”

Helpful Report

Posted 1 year ago

Dear Nick, Thank you for sharing your positive experience with us. We are glad to hear that we were able to quickly resolve the issue with the faulty part and that you were impressed with our service and communication. It's also great to know that you are happy with the performance of the unit. At Snow Joe + Sun Joe, we strive to provide our customers with the best possible service and products. Your satisfaction is our top priority and we are thrilled to hear that we met your expectations. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“purchased a chemical sprayer on 3/5/22, and it stopped working, called for advice and help troubleshooting the problem, but the tech had no answers or advice to fix it, and there are no replacement parts available, i ended up fixing it myself, it was the battery, I managed to Macgyver back to working.”

Helpful Report

Posted 1 year ago

Dear Dennis, Thank you for bringing this to our attention. We are sorry to hear that you experienced issues with your chemical sprayer and that our technical support team was unable to fully provide a solution or advice. Unfortunately, we do not have any available replacement battery for this particular model and it has run out of warranty. Thus, we recommend the best to have it fixed in a repair shop. We apologize for any inconvenience this may have caused you. We are glad to hear that you were able to fix the issue with the battery yourself, but we would like to follow up with you to ensure that your unit is now functioning properly. If you have any further concerns or questions, please do not hesitate to contact us. Thank you for choosing Snow Joe + Sun Joe and for giving us the opportunity to serve you. We value your feedback and will use it to improve our services in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very well informed and helpful”

Helpful Report

Posted 1 year ago

Dear Jeffrey, Thank you for sharing your positive experience with our customer service team. We are glad to hear that our representative was able to assist you effectively and provide the necessary information to meet your needs. We take pride in ensuring that our staff is knowledgeable and helpful to provide our customers with the best possible service. If you have any further questions or concerns, please don't hesitate to reach out to us again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Process was very smooth and easy.”

Helpful Report

Posted 1 year ago

Dear Jenny, Thank you for taking the time to leave us a review. We are glad to hear that the process was smooth and easy for you. Our team strives to provide excellent customer service, and it is great to know that we met your expectations. If you have any questions or concerns in the future, please don't hesitate to contact us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sun joe is the best! Got my replacement back in matter of days. It was easy & fast. They are great to their customers. Easy to talk with & they care. Thank you sun joe!!!”

Helpful Report

Posted 1 year ago

Dear Dalton, Thank you for taking the time to share your experience with us. We are thrilled to hear that you received your replacement quickly and found the process to be easy and hassle-free. We take pride in providing excellent customer service, and we are happy to hear that our team was able to assist you promptly and effectively. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My mower stopped working and I was easily able to get a new one through the warranty”

Helpful Report

Posted 1 year ago

Dear Ben, Thank you for taking the time to share your positive experience with our warranty service. We're glad to hear that we were able to assist you with getting a new mower through the warranty quickly and easily. We always strive to provide the best possible customer service, and it's great to know that we met your expectations. Thank you for choosing Snow Joe + Sun Joe, and please don't hesitate to contact us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very happy withexperience.”

Helpful Report

Posted 1 year ago

Dear Pat, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a great experience and we appreciate your business. If there is anything else we can assist you with, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very fast and easy process for a warranty replacement”

Helpful Report

Posted 1 year ago

Dear Annette, Thank you for taking the time to leave us a review. We are thrilled to hear that you had a fast and easy experience with our warranty replacement process. Providing our customers with exceptional service and support is always our top priority, and we're glad that we could help resolve your issue quickly. We appreciate your business and hope to continue serving your outdoor power equipment needs in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sun Joe did again for me and my pressure washer great job guys. SUN JOE THE ONLY WAY TO GO"”

Helpful Report

Posted 1 year ago

Dear Dom, Thank you for your kind words and for choosing Sun Joe for your pressure washer needs. We strive to provide the best customer service possible and are thrilled to hear that we met your expectations. If you need any further assistance, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was helped by Marvin. He was professional and courteous. Couldn't be happier with the experience”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for taking the time to share your positive experience with our customer service representative, Marvin. We are delighted to hear that he was able to assist you in a professional and courteous manner. Our team takes pride in providing excellent service to our customers, and we are thrilled that we were able to make your experience with us a positive one. If you have any further questions or concerns, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a warranty issue, which was taken care of quicky and efficiently. Great products, and great service!”

Helpful Report

Posted 1 year ago

Dear Tillie, Thank you for taking the time to share your positive experience with our products and service. We're glad to hear that your warranty issue was resolved quickly and efficiently. At Snow Joe + Sun Joe, we're committed to providing great products and excellent customer service to ensure our customers are satisfied with their purchases. If you ever have any questions or concerns in the future, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Dear Tillie, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe Customer Care. We are glad to hear that we were able to take care of your warranty issue quickly and efficiently. We take pride in providing excellent products and customer service, and we appreciate your kind words. Please don't hesitate to contact us again if you have any further questions or concerns. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews