Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Very knowledgeable and professional.”

Posted 10 months ago

Dear Joseph, Your feedback about our team's knowledge and professionalism brings a smile to our faces! Knowing we provided you with expert advice and a seamless experience truly reinforces our commitment to exceptional customer service. We believe in empowering our team with the tools and training they need to be confident and knowledgeable about our products. Their dedication to professionalism shines through in every interaction, ensuring you receive top-notch support every step of the way. Hearing your praise for their expertise and professionalism motivates us to keep setting the bar higher. We want every customer to walk away feeling like they've received personalized, informed guidance from a trusted resource. Thank you for sharing your positive experience. We're always striving to improve, and your feedback is invaluable in helping us achieve that goal. If you ever need anything in the future, please don't hesitate to reach out. We're here to help in any way we can! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Great customer service.”

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Posted 10 months ago

Dear Maria, Thank you for your positive feedback! We're pleased to hear that you had a great experience with our customer service. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your business and look forward to serving you again. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I was totally surprised by all the help your contractor Precilla Onod assisted me with. I would say she is one of your best !!! The only problem is trying all the steps to reset the snowblower does not turn on it still will operate with a/c power.”

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Posted 10 months ago

Dear Paul, Thank you for sharing your experience, and we appreciate your kind words about Priscilla Onod's assistance. We're thrilled to hear that she provided valuable support. Regarding the issue with your snow blower, we apologize for the inconvenience. To further assist you, please reach out to our customer service team. They will be happy to explore alternative solutions and ensure your satisfaction. Thank you for choosing our product, and we look forward to resolving this matter promptly. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Michelle was great, but I am still waiting for a return shipping label for my defective product. In the meantime I am without a air inflator.”

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Posted 10 months ago

Dear Patricia, Thank you for sharing your positive review with Michelle. We're delighted to hear about your experience. Please be informed that one of our representatives has sent you an email regarding the return label. Kindly check your email, and if you have any further questions or need assistance, feel free to reach out. We appreciate your business and look forward to continuing to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“The customer service rep was fantastic and took care of the issue with efficiency and kindness!”

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Posted 10 months ago

Dear Judy, Thank you for taking the time to leave such a positive review! We're thrilled to hear that our customer service representative provided fantastic assistance and efficiently addressed your issue with kindness. If you ever have more questions or need further assistance, don't hesitate to reach out. Your satisfaction is our priority. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Don not buy from Snow Joe + Sun Joe. Their products don’t last long and they do not honor their warranties. You’re better off going to Harbor Freight.”

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Posted 10 months ago

Dear Gilbert, We apologize for any inconvenience you have experienced with our products and warranty process. We understand your frustration and we sincerely apologize for any inconvenience caused. As per our business policy, we do require the invoice for warranty claims. We apologize if this has caused any inconvenience for you. However, we want to assure you that we have taken immediate action to address your concerns. Yesterday, we processed a replacement for you, and you should have received a warranty confirmation email. We truly appreciate your patience and understanding throughout this process. If you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are here to assist you in any way we can. Once again, we apologize for any inconvenience caused and thank you for your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Great service”

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Posted 10 months ago

Dear Murray, Thank you for your feedback regarding our service. We are thrilled to hear that you had a great experience with Snow Joe + Sun Joe. Providing great service is at the core of what we do, and we are delighted that we were able to meet your expectations. We strive to ensure that every interaction with our customers is positive and satisfactory. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience with us. We will continue to work hard to maintain this level of service in the future. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are here to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“all is well and ok!”

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Posted 10 months ago

Dear Gary, Thank you for taking the time to provide feedback. We are pleased to hear that you are satisfied with your Snow Joe + Sun Joe products and that everything is in good order. Ensuring customer satisfaction is of utmost importance to us, and we are delighted that we have met your expectations. We strive to deliver high-quality products that are reliable and perform exceptionally well. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are here to provide you with the best possible service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I'm very happy with the results Mj was very professional and helpful I got my replacement part very fast.”

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Posted 10 months ago

Dear Max, Thank you for your feedback regarding your recent experience with Snow Joe + Sun Joe. We are delighted to hear that you are very happy with the results and that Mj provided you with professional and helpful assistance. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and it is always rewarding to receive positive feedback from our valued customers. We understand the importance of timely resolutions, and we are glad to hear that you received your replacement part quickly. We will make sure to pass along your appreciation to Mj for their outstanding professionalism and helpfulness. Recognizing and rewarding our team members for their hard work and dedication is important to us. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are here to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Awesome customer service. Had a issue, called them up and it was fixed! Thanx snow joe”

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Posted 10 months ago

Dear Justin, Thank you for your feedback regarding our customer service. We are thrilled to hear that you had an awesome experience with Snow Joe + Sun Joe. Our team is dedicated to providing excellent customer service, and we are delighted that we were able to promptly address and resolve your issue. We understand the importance of timely solutions and are glad we could meet your expectations. Thank you for choosing Snow Joe + Sun Joe and for taking the time to share your positive experience. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are here to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Very responsive service.”

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Posted 10 months ago

Dear Shawn, Thank you for your feedback regarding our service. We are thrilled to hear that you found our team to be very responsive. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and being responsive is a key aspect of that. We understand the importance of timely communication and addressing customer needs promptly. Your satisfaction is our top priority, and we greatly appreciate your kind words. We will continue to work hard to maintain this level of responsiveness and provide you with the assistance you need. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are here to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Very helpful and responsive”

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Posted 10 months ago

Dear Valued Customer, We were thrilled to receive your feedback about your recent interaction with our customer care team! Hearing that you found our team to be "very helpful and responsive" truly brightens our day and motivates us to continue providing exceptional service at every touchpoint. We strive to provide efficient and accurate solutions to all our customers' inquiries, and it's gratifying to know that we achieved that for you. Is there anything in particular that stood out about your experience? We're always looking for ways to improve and exceed expectations, and your insights are invaluable. Thank you again for choosing Snow Joe + Sun Joe and for taking the time to share your positive feedback. We appreciate your trust and are dedicated to earning your continued satisfaction. Should you have any further questions or need anything in the future, please don't hesitate to reach out. We're always happy to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I workedvwith Christine Buhat to resolvevthe problem. She was clear on the information she needed to resolve the problem. She was also prompt in responding to emails. The problem was resolved. Would highly recommend snow joe”

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Posted 10 months ago

Dear George, Thank you for sharing your positive experience working with Christine Buhat to resolve the issue. We're delighted to hear that Christine provided clear and efficient assistance, and her prompt responses contributed to the swift resolution of the problem. At Snow Joe + Sun Joe, customer satisfaction is our top priority, and we're thrilled to have met your expectations. We appreciate your recommendation and look forward to continuing to provide excellent service in the future. If you ever have more questions or need assistance, please feel free to reach out. Thank you for choosing us. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I have enjoyed my experinece with the SunJOE hand-held vac I purchased through QVC. When there was a problem I received quick and acceptable solutions. I was even delighted that the woman I spoke with promised to send a new vac to eliminate the problems. I appreciated that very much. I spoke with someone yesterday and I believe a new hand -held vac is arriving soon. I can't wait to have it as I use it all the time around my home. Even thinking of getting another one to have upstairs. Thank you for being thoughtful and truthful about your product. I will continue to look for Sun Joe products when necessary. Nancy”

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Posted 10 months ago

Dear Nancy, We're absolutely thrilled to hear about your positive experience with our Sun Joe handheld vacuum! It truly brightens our day to know that you've enjoyed using it around your home and appreciate our quick and helpful solutions when you encountered any issues. We're especially touched by your kind words about the promise of a new vacuum and the thoughtful service you received from our team. It's our mission to always go above and beyond for our customers, and your feedback confirms that we're on the right track. We're excited that your new handheld vacuum is on its way, and we can't wait for you to experience its powerful cleaning capabilities again! Your suggestion about getting another one for upstairs is fantastic, and we'd be happy to help you find the perfect model for your needs. Thank you for your continued trust in Sun Joe products. We value your loyalty and are committed to delivering exceptional products and customer service. We're always striving to improve, and your feedback is invaluable. Please don't hesitate to reach out if you have any questions or need anything in the future. We're always happy to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“verry pro thanks”

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Posted 11 months ago

Dear Robert, We were thrilled to hear your feedback! Your kind words truly motivate our team to keep delivering exceptional service at every touchpoint. Knowing that your experience was pro-level makes all the hard work worthwhile. We strive to provide the most efficient and helpful support possible, so we're glad you felt that commitment shine through. Is there anything specific that stood out to you during your interaction with our team? We're always looking for ways to improve and exceed expectations, and your insights are invaluable. Thank you for choosing Snow Joe + Sun Joe and for taking the time to share your feedback. We're always here to help in any way we can, so please don't hesitate to reach out if you have any questions or need anything in the future. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 10 months ago

“Good job. 👍 ok”

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Posted 11 months ago

Dear Paul, Thank you for your positive feedback! We are pleased to hear that you are satisfied with the service you received. At Snow Joe + Sun Joe Customer Care, we strive to provide excellent service and ensure customer satisfaction. Your feedback motivates us to continue delivering the best possible assistance to all our customers. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Great service. Thanks”

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Posted 11 months ago

Dear Janice, Thank you for your feedback! We are thrilled to hear that you had a great service experience with us. At Snow Joe + Sun Joe Customer Care, we strive to provide exceptional service to our valued customers. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Excellent customer service from Michelle Estrera... She is very knowledgeable and polite!! She helped me out with submitting my warranty information! Thank you!!”

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Posted 11 months ago

Dear Eric, Thank you for taking the time to provide feedback on your recent experience with our customer service representative, Michelle Estrera. We are pleased to hear that you received great service and that Michelle's assistance exceeded your expectations. At Snow Joe + Sun Joe Customer Care, we strive to provide exceptional service to our valued customers, and we are proud to have knowledgeable and polite representatives like Michelle on our team. We understand the importance of a smooth warranty submission process, and we are glad that Michelle was able to assist you in a professional and efficient manner. Should you have any further questions or require any future assistance, please do not hesitate to reach out to us. We are committed to providing continued support and ensuring your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Customer service agent was very professional and solved my issue.”

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Posted 11 months ago

Dear Valued Customer, Thank you for sharing your positive experience with our customer service agent. We are pleased to hear that they provided you with a professional and satisfactory resolution to your issue. At Snow Joe + Sun Joe Customer Care, we strive to deliver exceptional service to our valued customers. Our team of dedicated professionals is committed to addressing and resolving any concerns or issues that may arise. We are delighted that our customer service agent was able to meet your expectations and provide you with the assistance you needed. If you have any further questions or require any future support, please don't hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Excellent service rapide”

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Posted 11 months ago

Dear Bruno, Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you experienced excellent and speedy service with us. Your satisfaction is our top priority, and we are committed to providing the best service possible. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in our services. Thank you once again for choosing us! Best regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews