Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Called to register my power washer. Tried on line and wasn't cooperating”

Helpful Report

Posted 1 year ago

Dear Cindy, Thank you for reaching out to us to register your power washer. We apologize for any inconvenience you experienced while trying to register online. We appreciate your call and are glad we could assist you with the registration process. If you have any further questions or concerns, please don't hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I forgot the persons name (female) but she helped me tremendously. Quick and to the point service, very satisfied.”

Helpful Report

Posted 1 year ago

Dear Ellsworth, Thank you for taking the time to leave us a positive review. We are delighted to hear that the service provided to you by our team was quick and helpful. We strive to provide the best possible service to our customers, and it's great to know that we met your expectations. If you need further assistance or have any questions, please do not hesitate to contact us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Registration of equipment through email simple”

Helpful Report

Posted 1 year ago

Dear Bob, Thank you for taking the time to provide us with your feedback. We are glad to hear that you found our email registration process to be simple. At Snow Joe + Sun Joe, we always strive to provide the best possible experience for our customers, and your feedback helps us improve. Thank you again for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Person I talked to was helpful in troubleshooting and resolving my issue”

Helpful Report

Posted 1 year ago

Dear Scott, Thank you for taking the time to share your positive experience with our customer service team. We're glad to hear that the representative you spoke with was helpful in troubleshooting and resolving your issue. Our team strives to provide quick and effective solutions to all of our customers, and we're glad to see that we were able to deliver on that promise with your case. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I've already written one.”

Helpful Report

Posted 1 year ago

Dear Joyce, Thank you for taking the time to leave a review. We appreciate your previous review and your continued support. Please don't hesitate to reach out to us if you need any assistance in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Was given directions for a hard start on my Power washer. The directions worked and my power washer is working fine. Received a copy of these instructions for use if I have problems in the future”

Helpful Report

Posted 1 year ago

Dear James, Thank you for your positive review! We're so glad to hear that our customer service representative was able to help you with your pressure washer and provide you with instructions for future reference. We always strive to provide the best service possible to our customers and it's great to hear that we met your expectations. If you ever have any further questions or concerns, please don't hesitate to reach out to us again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Qwyn walked me through a problem I had. She made it very clear and simple (a troubleshooting process not mentioned in the manual). I was grateful for her help and cheerful attitude.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for taking the time to leave us a review. We're thrilled to hear that Qwyn was able to assist you with your problem in a clear and simple way. We appreciate your kind words and are happy to know that you were satisfied with the customer service provided. If you have any further questions or concerns, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Prompt, courteous, knowledgeable”

Helpful Report

Posted 1 year ago

Dear Joseph, Thank you for taking the time to leave a review. We are pleased to hear that our customer service representative provided you with prompt, courteous, and knowledgeable service. At Snow Joe + Sun Joe, we strive to provide our customers with the highest level of service and support, and we are glad that we were able to meet your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“iPhone, customer service, McAlpine, gentleman’s name, MJ Bugtong. He was very helpful solving my problems. I will give him a 12 out of 10 very helpful and efficient. Thank you.😎”

Helpful Report

Posted 1 year ago

Dear Tim, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that MJ Bugtong was able to assist you in solving your problems and that you found him to be very helpful and efficient. We appreciate your kind words and will be sure to share your feedback with him and the rest of the team. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“This is an amazing product. My lawn has never looked better. Sure beats using a rake.”

Helpful Report

Posted 1 year ago

Dear Tom, Thank you for taking the time to leave us a positive review! We are thrilled to hear that our product has made a significant improvement to your lawn. Our team at Snow Joe + Sun Joe are dedicated to providing high-quality products that make yard work easier and more enjoyable. If you have any questions or concerns, please do not hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Super service très rapide”

Helpful Report

Posted 1 year ago

Cher Gilles, Nous sommes ravis de savoir que vous avez été satisfait de notre service clientèle et de sa rapidité. Nous sommes fiers de notre engagement à fournir une assistance rapide et efficace à nos clients. Nous apprécions votre retour et sommes reconnaissants de votre soutien continu. N'hésitez pas à nous contacter si vous avez d'autres besoins ou questions. Cordialement, L'équipe du service clientèle de Snow Joe + Sun Joe

Posted 1 year ago

“Good! Thank you”

Helpful Report

Posted 1 year ago

Dear Mia, Thank you for taking the time to provide feedback about your experience with Snow Joe + Sun Joe. We're glad to hear that your experience was good and we hope to continue to provide you with excellent service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I broke the on/off switch on the Snow Joe within the first months of usage. Called to get a replacement, and was told that the switch was on back order. Checked back in a few weeks, was offered a replacement unit (bigger size) if I would send the broken switch unit back. I did that, received the replacement unit promptly .”

Helpful Report

Posted 1 year ago

Dear Gerald, Thank you for taking the time to share your positive experience with us. We're sorry to hear that you encountered an issue with the on/off switch on your snow blower, but we're glad that our customer service team was able to assist you with a quick and efficient resolution. We always strive to provide excellent customer service, and we're happy to hear that we met your expectations. Please don't hesitate to contact us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful with my return”

Helpful Report

Posted 1 year ago

Dear Christine, Thank you for taking the time to leave a review about your recent experience with our customer care team. We are thrilled to hear that we were able to assist you with your return and provide helpful service. Your satisfaction is our top priority, and we appreciate your business. Please don't hesitate to contact us again if you have any further questions or concerns. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Trey, my support person, was awesome. he answered every question, was friendly and successfully helped me with my issue.”

Helpful Report

Posted 1 year ago

Dear Thomas, Thank you for taking the time to leave us a review. We are thrilled to hear that Trey provided you with such awesome support and was able to successfully resolve your issue. We appreciate your kind words and hope to continue providing you with exceptional service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Answered all my questions.”

Helpful Report

Posted 1 year ago

Dear William, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe Customer Care. We are glad to hear that we were able to answer all your questions and provide the help you needed. Please don't hesitate to reach out to us again if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was very impressed with Chris and the help he offered! I would definitely recommend Sun Joe!”

Helpful Report

Posted 1 year ago

Dear Ernest, Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Chris was able to provide you with excellent service and assistance. We truly appreciate your recommendation and hope to continue providing you with great products and customer service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Marvin is great need more Cust reps like him”

Helpful Report

Posted 1 year ago

Dear Johnny, Thank you for taking the time to share your positive experience with Marvin from our customer service team. We are thrilled to hear that he provided you with great service and assistance. At Snow Joe + Sun Joe, we strive to provide our customers with the best possible service and we are grateful for your feedback. We will be sure to pass along your compliments to Marvin and the rest of the team. Thank you for choosing Snow Joe + Sun Joe for your outdoor equipment needs. If you have any further questions or concerns, please do not hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“When I called I spoke to Alex and he was so helpful and pleasant.”

Helpful Report

Posted 1 year ago

Dear Alan, Thank you for taking the time to share your positive experience with our customer service representative, Alex. We are delighted to hear that he was helpful and pleasant during your call. We take great pride in providing top-notch customer service and it is always gratifying to hear that our efforts are appreciated. If you have any further questions or concerns, please don't hesitate to contact us again. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Christine Gonzales was great to work with. He was very helpful”

Helpful Report

Posted 1 year ago

Dear Gary, Thank you for sharing your experience with us. We are delighted to hear that Christian Gonzales provided you with great customer service and was able to assist you effectively. We appreciate your feedback and will pass along your kind words to Christian and the rest of our team. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews