Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“my problem was resolved, but I don't understand why the nozzles get clogged.”

Posted 1 year ago

Dear Lee, Dear valued customer, Thank you for reaching out to us and sharing your feedback. We're glad to hear that we were able to resolve your problem. Regarding the issue of clogged nozzles, we understand your concern. Clogging can occur due to various factors such as debris or mineral buildup in the water, improper use or maintenance, or the quality of the water source itself. While our products are designed to minimize clogging, it can still happen in certain circumstances. Thank you again for your feedback, and we appreciate your support of Snow Joe + Sun Joe products. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Nice snow Joe support.”

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Posted 1 year ago

Dear Valued Customer, Thank you for your positive feedback regarding our Snow Joe support. We're delighted to hear that you had a nice experience with our team. At Snow Joe + Sun Joe, we are committed to providing excellent customer support and ensuring our customers' satisfaction. It is our goal to assist you promptly and effectively with any inquiries or concerns you may have. If there is anything else we can assist you with, please don't hesitate to reach out. We are always here to help. Thank you again for your kind words and for choosing Snow Joe + Sun Joe. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service”

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Posted 1 year ago

Dear Valued Customer, Thank you for your kind review and for choosing Snow Joe + Sun Joe. We're glad to hear that you had a great experience with our customer service. Providing exceptional customer service is a top priority for us, and we're glad that we could meet your expectations. Your satisfaction is important to us, and we're delighted to have been able to assist you. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very very good...pat”

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Posted 1 year ago

Dear Patrick, Thank you for your feedback! We're delighted to hear that you had a very good experience with us. Your satisfaction is our top priority, and we're committed to providing excellent customer care. If you have any questions or need further assistance, please feel free to reach out. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Work well with me to get replacement. Fasr service. Thank you.”

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Posted 1 year ago

Dear Brian, Thank you for your kind words! We're thrilled to hear that we were able to work well with you to get a replacement and that you experienced fast service. Providing efficient and effective solutions is what we strive for. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My hose sprung a leak after a year of use. No questions asked, they sent replacement”

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Posted 1 year ago

Dear James, Thank you for sharing your positive experience with us. We are glad to hear that when your hose sprung a leak after a year of use, we promptly provided you with a replacement without any hassle. At Snow Joe + Sun Joe, we understand the importance of standing behind our products and ensuring customer satisfaction. We strive to make the warranty process as seamless as possible, and it is gratifying to know that we were able to assist you without any questions asked. Your feedback motivates us to continue delivering excellent service and high-quality products. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are here to help. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a problem with your air compressor but spoke with your customer service and got it all resolved. Sending it back and they are replacing it.”

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Posted 1 year ago

Dear Fernando, Thank you for sharing your feedback with us. We are sorry to hear that you encountered a problem with your air compressor, but we are pleased to know that our customer service team was able to assist you and resolve the issue. We strive to provide prompt and effective solutions for our customers, and we are glad that we could arrange for the return of the defective unit and provide a replacement for you. Ensuring your satisfaction is important to us, and we appreciate your patience and cooperation throughout the process. If you have any further questions or need any additional assistance, please do not hesitate to reach out to us. We are here to help and ensure that you have a positive experience with our products. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Support team members that I dealt with were all outstanding. The dethatcher I got to replace the one that malfunctioned worked as it was supposed to, and as far as the thatch it pulled out, the volume exceeded my expectations. For some reason since using it, in days that followed- the lawn has turned brown as if in dormancy or dying. I don't see this happening to neighbors surrounding me.”

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Posted 1 year ago

Dear Sandy, Thank you for sharing your experience with our support team and your satisfaction with the replacement detatcher. However, we understand your concerns regarding the change in the appearance of your lawn following its use. While it is not uncommon for lawns to experience temporary discoloration after dethatching, we want to ensure that we address your concerns appropriately. We appreciate your feedback and the opportunity to improve our products and services. Your satisfaction is important to us, and we are here to support you in achieving a healthy and vibrant lawn. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Language barrier was a bit frustrating. Hold times were quite long. Took more than one call to resolve. Incorrect shipping tracking info was first given. But, the warranty was more than fairly honored and I am pleased, especially if I can keep this replacement unit running.”

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Posted 1 year ago

Dear Greg, Thank you for sharing your feedback with us. We apologize for any frustration you experienced due to the language barrier and long hold times during your calls. We understand how important it is to provide efficient and effective customer support, and we apologize for any inconvenience caused. We also apologize for the incorrect shipping tracking information initially provided to you. However, we are pleased to hear that despite these challenges, we were able to honor your warranty in a fair manner. Your satisfaction is our priority, and we are delighted that you are pleased with the resolution. We hope that the replacement unit performs to your expectations, and we are here to assist you if any further support is needed. We appreciate your patience and understanding throughout this process. We take your feedback seriously and will use it to improve our services and address the areas that need attention. If you have any additional questions or concerns, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and providing the support you need. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Made the exchange easy”

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Posted 1 year ago

Dear Elicia, Thank you for your message. We're glad to hear that we were able to make the exchange process easy for you. At Snow Joe + Sun Joe, we strive to provide seamless and hassle-free customer experiences. We understand the importance of ensuring a smooth exchange process, and we're delighted that we could meet your expectations. If you have any further questions or need additional assistance, please feel free to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support, and we'll continue to prioritize customer satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a spx4003ult pressure washer that developed a leak. The coverage under warranty went quite smoothly. I received the new unit today and setup was exceptionally easy. The problem came when I went to run the unit. It only spurted about a pint of water and quit. I check everything took it apart and reassembled. I did this three times, on the third attempt it "popped" and now seems to be working. I have not used it on a project yet. What is my warranty on this unit and with this scenario do give extra time on the warranty? Let me know Ed”

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Posted 1 year ago

Dear Ed, Thank you for reaching out to us regarding the issues you experienced with your pressure washer. We apologize for any inconvenience caused, and we're here to assist you. Regarding the warranty on your unit, our standard warranty covers defects in materials and workmanship for a specific period. However, since you've encountered difficulties with the initial setup and operation of the replacement unit, we understand your concerns and are willing to provide additional support when you need it. You can give us a call or send us an email regarding the issue and we will promptly review your case to ensure that you receive the necessary support and assistance. To answer the warranty period, please know that we base the warranty on the original purchase. I hope this answer provides you with additional information. Thank you for choosing Snow Joe + Sun Joe. We appreciate your understanding, and we're committed to resolving this matter to your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Was not happy with the product at all but the customer service was excellent.”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us. We're sorry to hear that you were not happy with the product, but we're glad to hear that our customer service was able to provide excellent assistance. At Snow Joe + Sun Joe, we take pride in delivering high-quality products and ensuring customer satisfaction. We appreciate your feedback and want to make sure that you're fully supported. If there's anything else we can do to address your concerns or provide further assistance, please don't hesitate to let us know. We value your business and are committed to resolving any issues you may have. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support, and we'll continue to work hard to improve our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I m getting a replacement hose”

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Posted 1 year ago

Dear Peggy, Thank you for reaching out to us. We're glad to hear that you're getting a replacement hose. We strive to provide prompt solutions to any issues our customers may encounter, and we're committed to ensuring your satisfaction. If you have any further questions or need assistance with your replacement hose or any other product, please feel free to contact us. We're here to help and make sure you have a positive experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service! Friendly, helpful rep. I received my replacement the very next day.”

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Posted 1 year ago

Dear Sandy, Thank you for your kind words and positive feedback! We are delighted to hear that you had an excellent customer service experience with us. Providing friendly and helpful assistance is one of our top priorities. We understand the importance of timely replacements, and we're glad to hear that you received your replacement the very next day. Our team works diligently to ensure quick and efficient resolution of any issues our customers may encounter. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Cshskahsklajshdkkabd”

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Posted 1 year ago

Dear Troy, Thank you for taking the time to review Snow Joe + Sun Joe. We are glad that you have enjoyed your experience with us so far. We strive to make sure all our customers are happy with their purchase and the experience they have with us - if there is anything we can do to make that happen, we are always here to help. Please don't hesitate to reach out if you need any assistance in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The person who helped me was incredible. She was friendly and patient. She listened to me and was able to help. I called trying to get help fixing my mower. I called a few places that wouldn’t help, so I thought the manufacturer might know places to go. I ended up getting my mower replaced, since it was under warranty. What I didn’t realize is the replacement mower lasts about 20 minutes on battery whereas the previous model I owned would last around an hour or more. I used to mow my entire lawn with two batteries, but now two batteries won’t mow even a quarter of my lawn. The replacement mower is basically useless and I’ll need to buy a new mower. I’m really frustrated they couldn’t fix my mower and they didn’t warn me this new mower would only last a fraction of the time. I probably wont by a Snow/Sun Joe product again until I feel like the company is more established so I can ensure I can get my mower repaired easily or they don’t move from making powerful tools to toy mowers.”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your experience. We apologize for the inconvenience you've encountered with the replacement mower, and we appreciate your feedback. We understand your frustration with the reduced battery life of the replacement mower compared to your previous model. We strive to provide reliable and efficient products, and we apologize for any confusion or lack of information regarding the battery's performance. At Snow Joe + Sun Joe, we take customer feedback seriously, and we appreciate your candid comments. Your feedback helps us improve our products and services to better meet the needs of our valued customers. Please know that your feedback will be discussed by our management and we will send an email regarding the matter. Thank you for your understanding and cooperation. We look forward to resolving this matter for you and restoring your confidence in our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was please to see Sun Joe stand behind there products. Thank you for replacing the hose and battery. You guys are fantastic John”

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Posted 1 year ago

Dear John, Thank you for your kind words! We are thrilled to hear that you are pleased with our commitment to standing behind our products. It's our priority to ensure that our customers receive the best possible service and support. We're glad we were able to resolve the issue with your hose and battery by providing replacements. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that you have a great experience with our products. Thank you for choosing Snow Joe + Sun Joe. We value your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“good technical support”

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Posted 1 year ago

Dear Ramesh, Thank you for your feedback! We're delighted to hear that you had a positive experience with our technical support team. Providing excellent technical assistance is a priority for us, and we're glad to know that we met your expectations. If you have any more questions or need further assistance, please feel free to reach out to us. We're here to help and ensure that you have a seamless and satisfying experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I so appreciate you r Attention to my family’s needs I do appreciate your attention too. My family’s property.”

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Posted 1 year ago

Dear Bob, Thank you for taking the time to share your kind words. We are thrilled to hear that you appreciate our attention to your family's needs and property. At Snow Joe + Sun Joe, we strive to provide personalized care and ensure that our customers' needs are met to the best of our abilities. Your satisfaction is of utmost importance to us, and we are glad to know that we have been successful in meeting your expectations. If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out to us. We are always here to help. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Began correspondence 18 May 2023, support requested I send a short video of the leaking power washer. The 25th of May received notice that a warranty shipment number was assigned. Initially I thought they would ship a replacement unit, then shipping/ returning back defective unit, with box and packing material. Calling support number and waiting 30 mins, 1 June 2023. They wanted me to return the unit by UPS return label. I have no issue when pressure washer is operational. There is a lag time in following up with the customer. Returned the unit, pending outcome. Issue I live in a rual area box on hand is hopefully aquate.”

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Posted 1 year ago

Dear George, Thank you for sharing your experience with us, and we sincerely apologize for any inconvenience caused during the warranty process. We appreciate your patience and would like to address your concerns. We apologize for any confusion regarding the warranty process. We understand that you expected a replacement unit to be shipped first before you return the defective unit. However, it seems there was a miscommunication, and we apologize for any inconvenience caused. Regarding the lag time in following up with you, we understand your frustration. We apologize for any delay in communication and assure you that we are continuously working to improve our response times. We appreciate your cooperation in returning the unit. Please know that the replacement unit is already on the way. If you have any additional questions or concerns, please do not hesitate to reach out to us. We are here to assist you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews