Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

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English

“ZERO RATING. DO NOT BUY FROM THIS COMPANY. We purchased a dethatcher in early 2020, right at or right before the start of COVID. Used it once and pieces broke off. We reported it and were assigned a ticket number but nothing has ever happened. We have called their phone so many times. After hearing their message of telling me to stay on the line, I get disconnected. Been calling for over 6 weeks. Always the same thing. I did notice, on their web site, they offered an additional number to call....same thing happens. Never get put on hold. Just get disconnected. Have spoken to (2) techs on line and they tell me someone will get in contact with me. NOTHING. Have sent more than a dozen emails, referencing the ticket number and never hear back. We spent our money with a company that we thought was reputable. They are not. DO NOT BUY A PRODUCT. THEY HAVE NO CUSTOMER SERVICE. Covid or not, they should have themselves together to respond to customers.”

Helpful Report

Posted 4 years ago

“I had to rate one star but feel a rating of negative 5 stars is a more accurate representation of Sun Joe's reprehensible customer service. I purchased a new electric mower (MJ401E-RM) by way of an online offer back in March 2020. I have another mower so I didn't use the new one until the end of May and it cut the lawn nicely. I used it again on June 5, 2020 and the back wheels completely broke off the mower. I reported to Sun Joe and was given a Ticket number. And here I am six weeks later . . . . Long story short, I called Sun Joe because the previous three email inquiries and three online chats resulted in absolutely zero action from this company to resolve my product issue. Not surprisingly, I sat on hold for almost 45 minutes today I have been told three times by online chat agents that my case has been escalated up and categorized as a rush case. Today Frank M answered my chat, took my information and then crickets. This is the absolute worst customer service I have ever experienced and after researching reviews I see I am not alone in my experience. I understand Covid and the restrictions it has placed on business, but really? Six weeks and still no one can tell me what I am supposed to do with this useless mower? Needless to say this is the last piece of Sun Joe equipment I will be purchasing.”

Helpful Report

Posted 4 years ago

“The COVID is allowing companies NOT TO PICK UP THE PHONE AND OFFER CUSTOMER SERVICE. I used my mower 4 times, the engine overheated and now it's dead. I can not talk with anyone to assist me. I don't understand with millions of Americans out of work why companies like this use this grave virus as an excuse for bad business. Why cant someone is on the phone for support??? No excuse to take advantage of people this way. sun joe/snow joe blows.”

Helpful Report

Posted 4 years ago

“I received a pressure washer with a damaged hose. I contacted snowjoe through chat(requesting a hose replacement)and was told to register the product and then they would put in a warranty request, which I did. I promptly receive a ticket number by email. 5 days later and no response. I contacted snow joe again and was told I would get a response that same day or the next. Two days later and still no response. I don’t think they will respond. Thir 2 year warranty promise means nothing if they don’t respond to warranty requests. I will NEVER ORDER A SNOWJOE PRODUCT EVER AGAin. I will try to return the pressure washer to the retailer.”

Helpful Report

Posted 4 years ago

“Placed order for Power Washer. I called them 2 days later and canceled the order. I was told I would have a refund within 48 hours. That was on June 15th. I am still waiting for my refund. I have emailed several times with no response. I finally got through on a call and was told it takes 7 to 10 days for a refund. It had been 12 days at that point. I still do not have my money back. I have put in a request for Paypal to return my money. I do not think the company will ever issue a refund. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Placed order about a week ago. Never shipped item. Called their support phone number and got no answer multiple times. Texted a representative and they said someone would call me back. Never returned that call either. I believe the company is failing. AVOID this seller.”

Helpful Report

Posted 4 years ago

“Horrible customer service. I had to write 5 emails to get a price adjustment and it's been over a month now and still no response from the company.”

Helpful Report

Posted 4 years ago

“I had to return a mower I had purchased. The mower was received on their end on 6/5/2020. As of today, 6/26/2020 I have not received a refund or an answer to my 5-6 emails other than their automatic response.”

Helpful Report

Posted 4 years ago

“-0 star Horrible experience with Snow Joe I purchased 24V + charge trimmer $139. Never received an email with tracking order. Customer Services no answer. I’m waiting 4 weeks.”

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Posted 4 years ago

“I have had a horrible experience with Snow Joe. After waiting six weeks for the delivery of my power washer, well after the promised 5-8 days, I tried to assemble. The parts list included 4 large screws and 2 small screw. I received all the same size 1" screws.I was halted at one of the first steps, so still have no pressure washer. The support line is useless...as are emails. No response!”

Helpful Report

Posted 4 years ago

“I can confirm that I purchased a snow blower from Snow Joe on May 28, 2019, along with a 3-year extended warranty. I can also truthfully verify that I have never gone out of my way to report a problem with a company, until now, as widely as I can so that others can save themselves from a terrible experience. We received a 4-inch snow on January 7, 2020, that was wet and heavy. Each trip that I took up and down my driveway of about 20 feet resulted in the snow packing up and totally clogging the shoot of the snow blower. With the snow packed underneath, the blower became heavy and difficult to push. Each time I turned and came back, it was totally clogged, so I had to shut it off and clean the snow away. I repeated this over and over. This blower proved to be incapable of doing the job. I reported the problem to Snow Joe on January 15, 2020. I called twice and spoke with a person and her boss, and I wrote four emails. This is what the Owner’s Manual says: "Unfortunately, there are times when a product does not work...We think it’s important that you know what you can expect from us. That’s why we created the Snow Joe® + Sun Joe® promise….Snow Joe® + Sun Joe® warrant new products for two years from the date of purchase….If, in Snow Joe® + Sun Joe®’s sole discretion, the failed Machine cannot be repaired with a part, Snow Joe® will... refund the full purchase price to the owner. I received this email from Snow Joe that same day: “We do apologize about any inconveniences, we thank you for providing us with your invoice. At this time we will honor your refund for your SJ623E. We will provide your information to our accounting department, they will then reach out to you via email, providing you with a shipping label to send the unit back to us. Once we receive the unit, we will go ahead and mail out a refund check for you. The whole process can take anywhere from 8-10 weeks. The next step is just waiting to receive your return label, which can take about 24-72 hours.” (It took another phone call by me a week later). I packed up the snow blower at a UPS store on February 4. It cost me $29.04. As of June 17, 2020, I have not heard from Snow Joe again. I have called and written over a dozen times, and I received automated case numbers, but never a phone call back or certainly no money returned. This is what their emails say: “We are aiming to respond to you within 5 business days or sooner. Please share your order number for faster service. (I always do). Sending multiple emails regarding one inquiry will not result in a quicker reply.” (This apparently occurs often). To summarize, the snow blower from Snow Joe could not clear snow. The “promise” made by the company proved to be a lie. The 3-year extended warranty was another sham. I have spent $210 over a year’s time. I do not have a snow blower or the money that I spent on one. I am not a competitor of Snow Joe. I am just a very unhappy customer who got robbed by this horrible company.”

Helpful Report

Posted 4 years ago

“Bought a hose from them, 2 year warranty, registered it. The hose leaked within 2 days. Registered the product. They issued a tracking number and ?? Nothing for over 2 weeks. Warranty is worthless. Buy from a local store. This company is a fraud.”

Helpful Report

Posted 4 years ago

“Part was missing from original order, took 2 days to get a CS person on phone. Kept calling the number but system kept hanging up on me. Sat on Chat for 40 minutes no on ever connected and it dropped me. Finally got thru on May 28th, on May 30 they emailed me order and tracking info, it is now 18 days later and missing part still has not shipped out. Company I ordered thru has tried multiple times and cannot get thru. I continue to call and email and get no response. All over their. Website they talk about their customers and how they care, well that is total BS, they have the worst Customer Service I have ever dealt with.”

Helpful Report

Posted 4 years ago

“Bought 2 hoses and a water nozzle from Smowjoe - Direct. All arrived in a timely manner. One of the hose started leaking. Snowjoe has a 2 year warranty. Customer service kept me on hold for 1 hour, then told me to write an email, which I did. Still no reply! So, the warranty is worthless. Buy at a store, that way you can return without going through a lot of stress. Owned the hose 2 weeks by the way.”

Helpful Report

Posted 4 years ago

“If I could Give a minus zero I would. What a joke this company is. Placed order for a item that was just 19.99 but have to pay shipping that is almost the same amount. Don’t mind that if I could get the item or some type of response from them. Order was placed 2 weeks ago. Please beware and make sure you put on credit card or PayPal so you can get your money back. Better yet don’t order from them at all!!!!!!!”

Helpful Report

Posted 4 years ago

“WOULD GIVE -0- STARS IF I COULD! NO CUSTOMER SERVICE. WHEN THEY DO DECIDE TO ANSWER THE PHONE THEY LIE TO YOU. WILL NEVER BUY A SNOW JOE PRODUCT AGAIN!!!”

Helpful Report

Posted 4 years ago

“brought product had to ask where it was said send out another finally got it then needed to send back and haven't been able to get a return label on them phone 2 hours at a time on hold then hangs up on me. chat is a robot so don't get anywhere with that either”

Helpful Report

Posted 4 years ago

“HORRIBLE!!! Entice you with great deals n products then they NEVER ship items out... Waste of time!! Worst buying experience on internet ever!!”

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Posted 4 years ago

“Unfortunately, I can't review the product because I never got to use it. This company has the worse customer service I've ever encountered. I bought the SPX 3000 pressure washer which arrived damaged. After seven days of no response except for an automated email I returned it. Luckily I bought it through Menards who took it back with no problem . If there were zero stars that would be my rating. I don't think this company cares at all after the product leaves the factory.”

Helpful Report

Posted 4 years ago

“Trying to get parts from this company is impossible. There communication skills are pathetic.”

Helpful Report

Posted 4 years ago

Shop Joe is rated 4.6 based on 1,245 reviews