Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“I had a problem with an item I purchased. I emailed the service dept and Christian Gonzales was super. He walked me through some tests I could do easily with his guidance. We finally worked out the problem and I fully satisfied with the outcome. I would recommend this company’s products a great service to everyone. They customer oriented and stand behind their products. Give them a shot, you won’t be disappointed!”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you for reaching out and sharing your experience with us. We're glad to hear that Christian from our service department provided you with exceptional assistance in resolving the issue with the item you purchased. Our team is committed to providing top-notch customer service and ensuring that our customers' concerns are addressed effectively. We're pleased to know that Christian guided you through the troubleshooting process and worked with you to find a satisfactory solution. At Snow Joe + Sun Joe, we strive to be customer-oriented and stand behind the quality of our products. It's great to hear that you are fully satisfied with the outcome and would recommend our products and services to others. We appreciate your positive feedback and recommendation. It's our priority to deliver reliable products and excellent customer support. If you ever have any further questions or need assistance in the future, please feel free to reach out to us. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I contacted the company about a warranty issue. Cedrick quickly and professionally replied and proceed to rectify the issue. The complete process was completed stress free. It's comforting to know that there are still companies that stand behind their products.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out and sharing your experience with us. We're glad to hear that Cedrick provided you with quick and professional assistance regarding your warranty issue. Our team is dedicated to ensuring our customers' satisfaction, and it's great to know that he was able to address your concerns promptly and make the process stress-free for you. At Snow Joe + Sun Joe, we take pride in standing behind our products and delivering excellent customer service. We understand the importance of resolving warranty issues efficiently and ensuring that our customers feel supported throughout the process. Your feedback reinforces our commitment to providing exceptional service and upholding our warranty policies. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your positive feedback. We look forward to serving you again in the future. If you have any further questions or need further assistance, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My experience with the folks at SnoJoe was extremely satisfying. They were so helpful and pleasant and focused completely on my issue. They acted quickly and efficiently and did a great job.”

Helpful Report

Posted 1 year ago

Dear Adrian, Thank you for reaching out and sharing your positive experience with us. We're thrilled to hear that your experience with Snow Joe + Sun Joe was extremely satisfying and that our team provided you with helpful and pleasant customer service. We strive to provide the best possible support to our customers, and it's great to know that our team was able to address your issue promptly and efficiently. We believe in going above and beyond to ensure our customers' satisfaction, and your feedback confirms that we're on the right track. If you have any further questions, concerns, or feedback, please don't hesitate to reach out. We're here to assist you and are committed to delivering exceptional customer care. Thank you once again for your kind words and for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Wonderful products and the company is fantastic.”

Helpful Report

Posted 1 year ago

Dear Raymond, Thank you for your kind words and for choosing Snow Joe + Sun Joe. We're thrilled to hear that you find our products wonderful and that you have had a fantastic experience with our company. At Snow Joe + Sun Joe, we take pride in offering high-quality products that meet our customers' needs. We strive to provide exceptional customer care, ensuring that you have a positive experience from start to finish. If you have any further questions, need assistance, or have any feedback to share, please don't hesitate to reach out. We're here to help and are committed to your satisfaction. Thank you once again for your support and for being a valued customer of Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“He went above and beyond to help me with the warranty and file the claim to get the part that was missing in the box. Still waiting for it to arrive but it's on the way!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive experience. We're thrilled to hear that our team member went above and beyond to assist you with your warranty claim and ensure that the missing part from your box is being taken care of. We strive to provide exceptional customer service and make sure our customers are satisfied. We understand the importance of timely resolutions, and we're glad to hear that the replacement part is on its way to you. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help and ensure that you receive the complete and functional product you deserve. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer Service is Great. Thorough, willing to assist and easy to work with. I'm very pleased with the outcome.”

Helpful Report

Posted 1 year ago

Dear Brenda, Thank you for taking the time to share your feedback. We're delighted to hear that you had a great experience with our customer service team. At Snow Joe + Sun Joe, we strive to provide thorough and helpful assistance to our customers, and we're glad to know that our team met your expectations. Your satisfaction is important to us, and we're pleased that we were able to assist you effectively. If you have any further questions or need any additional support, please don't hesitate to reach out to us. We're here to help and ensure that you have a positive experience with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Initial refusal to replace broken down power washer as this was already a replacement. Was then promised an e-mail with shipping instructions as they would not send me a replacement (like last time) before I had shipped back the broken one. This is not very convenient as you need a good box to ship it in. Last time I shipped the broken down one back in the box with the replament : no problem and good service. So why the change. Worse : never got the e-mail. Lucky enough for me the washer decided to work again after several days of rest. Have used it for days now without any issue. So no need for repalcement.”

Helpful Report

Posted 1 year ago

Dear Allard, Thank you for sharing your experience with us. We apologize for any inconvenience or confusion you faced during the warranty process for your power washer. Your feedback is important to us as it helps us identify areas for improvement and ensures we maintain the high standards of service our customers expect from Snow Joe + Sun Joe. We're sorry to hear about the initial refusal and the inconvenience caused by the change in the replacement process. Upon checking, a warranty claim was created however it is on hold status. We understand that our previous process was applied to your previous replacement. There have been changes to most of our processes which warranty claim includes and was explained in the chat conversation. At the same time, rest assured that we'll review our procedures to ensure smoother and more convenient warranty processes for our customers in the future. We're glad to hear that the power washer started working again after some rest. However, if you encounter any issues in the future, please don't hesitate to reach out to us. We're here to assist and ensure your satisfaction with our products. If there's anything else we can do for you, or if you have any further questions or concerns, please feel free to let us know. We value your feedback and the opportunity to serve you better. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a hose fail that I bought at Amazon so I emailed snow joe with my problem. Christian Gonzales immediately replied and handled my problem. Shipped me a new one, at no charge. Thanks again”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for reaching out to us and sharing your experience. We're sorry to hear that you had a hose failure, but we're glad that Christian from our team was able to promptly assist you with your problem. We strive to provide excellent customer service, and it's great to know that he responded quickly to your email and efficiently resolved your issue. We're pleased to hear that he arranged for a replacement to be shipped to you at no charge. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Spoke to JP because my replacement battery had not yet been received. He got it shipped. He was very pleasant and helpful, and got the battery shipped.”

Helpful Report

Posted 1 year ago

Dear Stephen, Thank you for getting in touch with us and sharing your recent experience with JP at Snow Joe + Sun Joe. We are pleased to hear that he was able to assist you promptly and get your replacement battery shipped out. At Snow Joe + Sun Joe, we take pride in providing excellent customer service, and we're thrilled to know that JP was both pleasant and helpful during your interaction. Our team is dedicated to ensuring that our customers have a smooth and satisfactory experience with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. If you have any further questions or need any more assistance in the future, please don't hesitate to reach out to us. We truly appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was pleasant and helpful. He answered my questions, found the item I needed, quoted price & delivery time.”

Helpful Report

Posted 1 year ago

Dear Judy, Thank you for reaching out to us and sharing your positive experience with our customer service team. We're glad to hear that our representative was pleasant, helpful, and able to assist you with your questions and finding the item you needed. Providing excellent customer service is one of our top priorities, and we're thrilled that our team member was able to meet your expectations. It's great to know that they provided you with the necessary information regarding the price and delivery time of the item you were looking for. If you have any further questions or need any more assistance, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Always kind, and courteous service.Whay a great company to work with!!!”

Helpful Report

Posted 1 year ago

Dear Kmaxwell007, Thank you for your kind words and positive feedback! We're thrilled to hear that you've had a great experience with our company and that our team has consistently provided you with kind and courteous service. At Snow Joe + Sun Joe, we strive to deliver exceptional customer care and ensure that each interaction leaves a positive impression. Your satisfaction is our top priority, and we're delighted to know that we've met your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help and provide you with the best possible service. Thank you for your support and for choosing Snow Joe + Sun Joe. We truly appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Marvin took care of the business in the courteous and professional way. I was very pleased!”

Helpful Report

Posted 1 year ago

Dear Nick, Thank you for reaching out to us. We're delighted to hear that Marvin provided you with courteous and professional service. Our team is dedicated to ensuring that our customers have a positive experience, and it's great to know that he was able to assist you in a satisfactory manner. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help and address any concerns you may have. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Our 100 ft hose started leaking after a little less than one year. After talking with someone about the use and condition of the hose, they agreed it would be replaced under warranty. Received replacement hose in about 5-7 days! Great service and honoring the warranty provided!! Thanks”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive experience with our warranty support team. We're delighted to hear that your issue with the leaking hose was resolved promptly and that you received a replacement under warranty. At Snow Joe + Sun Joe, we take pride in standing behind our products and providing excellent customer service. We're glad that our team was able to assess the situation and honor the warranty by promptly sending you a replacement hose accordingly. If you have any further questions or need assistance in the future, please feel free to reach out to us. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind words and for taking the time to acknowledge our customer service. We are thrilled to hear that you had an excellent experience with us. At Snow Joe + Sun Joe, we pride ourselves on providing top-notch customer service to ensure that our customers have a positive and satisfying experience. We are committed to going above and beyond to meet your needs and exceed your expectations. Thank you once again for your feedback and for being a valued customer. If you have any further questions or require any assistance in the future, please feel free to reach out to us. Your satisfaction is our priority, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“He was very Helpful and I am Happy for Him”

Helpful Report

Posted 1 year ago

Dear Otis, Thank you for reaching out to us and sharing your positive experience with our customer service representative. We're glad to hear that they were very helpful and that you are happy with the assistance you received. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers' needs are met to their satisfaction. It's great to know that our representative was able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help and provide you with the best service possible. Thank you for your feedback and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good customer service”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you for your kind words and for taking the time to share your positive experience with our customer service team. We're delighted to hear that you had a very good experience with us. Providing excellent customer service is one of our top priorities, and we are committed to ensuring that our customers receive the assistance they need promptly and professionally. It's great to know that our team met your expectations and provided you with a positive experience. If you have any further questions or need assistance in the future, please feel free to reach out to us. We are always here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had just received my new sprinkler and it was missing a blue jet on it. I called and they registered it and sent me a new one.”

Helpful Report

Posted 1 year ago

Dear Sherry, Thank you for reaching out to us regarding the issue with your new sprinkler. We apologize for the missing blue jet, but we're glad to hear that our customer service team was able to assist you promptly. We have registered your replacement request, and a new sprinkler will be sent to you as soon as possible. We strive to ensure that our customers receive the products they ordered in perfect condition, and we apologize for any inconvenience this may have caused. If you have any further questions or concerns, please don't hesitate to contact us. We are here to provide you with the best customer service possible. Thank you for choosing Snow Joe as your trusted brand, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Rep was fast and professional!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback regarding our representative's service. We're delighted to hear that they provided you with fast and professional assistance. We prioritize delivering exceptional customer service, and it's always rewarding to receive positive feedback. We aim to address our customers' needs promptly and with professionalism. If you have any further questions or require additional assistance, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction. Thank you once again for choosing Snow Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“This was such an easy seamless process. The customer service representative was very helpful in solving my warranty problem. I cannot say enough about Snow Joe's customer service.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive experience with Snow Joe's customer service. We're thrilled to hear that your warranty problem was resolved smoothly and efficiently, and that our representative was helpful throughout the process. At Snow Joe, we strive to provide excellent customer service and ensure that our customers have a hassle-free experience. Your satisfaction is important to us, and we're glad to know that we met your expectations. We appreciate your kind words and your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and services. Once again, thank you for choosing Snow Joe. We value your feedback and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“when I got the problem of a mechanical defect, im very disappointed and in Canada looking for parts is very difficult cuz all of home depot's advisors told me they can't help me but it is changed to feel so good! cuz Snow Joe + Sun Joe! customer service to be honest I'm Korean and live in Canada so I am bad at English. but all of Snow Joe + Sun Joe staff are kind and tried to help me I was moved when I saw they trying to solve it I've already informed customer service to a lot of people around me Thank you to Amiel Minghay (Specialist) and Clyde Gonzaga (Contractor) I believe that these employees will help the business move forward better thanks Jongsu Lee”

Helpful Report

Posted 1 year ago

Dear Jongsu, Thank you so much for sharing your experience with us. We're truly sorry to hear about the mechanical defect you encountered, and we understand how frustrating it can be, especially when finding parts in Canada becomes challenging. However, we're delighted to know that our customer service team was able to turn your experience around and provide you with the assistance you needed. It's heartwarming to hear that our staff, including Amiel and Clyde that went above and beyond to help resolve the issue and that their efforts touched you. We appreciate your kind words and recommendation. Word-of-mouth referrals are incredibly valuable to us, and we're grateful that you have shared your positive experience with those around you. Please know that language barriers are not an issue for us. We are here to assist you in any way possible, regardless of your English proficiency. Your satisfaction is our priority, and we are committed to providing excellent customer service to all of our customers. If you have any further questions or need any more assistance, please don't hesitate to reach out to us. We're here to help and ensure that you have a great experience with our products. Thank you once again for your support and for being a valued customer. We appreciate your trust in Snow Joe + Sun Joe, and we look forward to serving you and meeting your expectations in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews