Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Great customer care!!”

Posted 1 year ago

Dear Roger, Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer care team. Providing excellent service and support is a top priority for us, and it's always rewarding to receive positive feedback from satisfied customers like you. If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help and ensure your continued satisfaction. Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Will review better when I get a response on my replacement”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us. We understand your desire to provide a comprehensive review based on the outcome of your replacement request. We apologize for any delay in responding to your replacement inquiry, and we assure you that we are working diligently to address it as soon as possible. Our team is committed to resolving customer issues promptly and providing satisfactory solutions. We apologize for any inconvenience or frustration this delay may have caused. Your satisfaction is our top priority, and we appreciate your patience as we work toward a resolution. We value your feedback and look forward to providing you with an update on your replacement as soon as possible. If you have any further questions or concerns in the meantime, please feel free to reach out to us. We're here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your understanding, and we'll do our best to meet your expectations. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It took a lot longer to get my replacement hose than expected but the customer service agent upgraded my replacement to a much more durable hose. I’m very pleasantly impressed and pleased.”

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Posted 1 year ago

Dear Darryl, Thank you for reaching out to us and sharing your feedback. We apologize for any inconvenience caused by the delay in receiving your replacement hose. However, we're pleased to hear that our customer service agent was able to assist you and provide a resolution that exceeded your expectations. We understand the importance of timely service and aim to fulfill replacements as quickly as possible. While we regret the delay, we're glad to hear that our agent made up for it by upgrading your replacement hose to a more durable option. Our goal is to ensure your satisfaction and provide you with a high-quality product that meets your needs. We appreciate your understanding during the process, and we're thrilled to know that our efforts to address the issue left you pleasantly impressed. If you have any further questions or need any assistance, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The support team members that I had to talk to and deal with, in order to get our unit to be what I purchased. They were super helpful and understanding. They made an unfortunate situation bearable. I now enjoy the product that we purchased. It works great with the new parts. Thank you again guys for helping me out.”

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Posted 1 year ago

Dear Jeff, Thank you for reaching out and sharing your positive experience with our support team. We're delighted to hear that our team members were super helpful and understanding in resolving the issues with your unit, ultimately making the situation bearable for you. At Snow Joe + Sun Joe, we strive to provide excellent customer support and ensure that our customers are satisfied with their purchases. It's fantastic to know that you are now enjoying the product after receiving the necessary parts and that it is working great. We greatly appreciate your kind words and recognition of our team's efforts. If you have any further questions or need assistance in the future, please feel free to reach out. We are always here to help and ensure your satisfaction. Thank you once again for your feedback and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good products, even better customer service. I had an issue with one of my oscillating sprinklers and the customer service agent was very professional, patient and helpful. I was already a fan of their products, but his customer service makes me like this company even more. Thank you for the excellent customer experience.”

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Posted 1 year ago

Dear Mike, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a great customer service experience and that our agent provided professional, patient, and helpful assistance regarding your oscillating sprinkler issue. At Snow Joe + Sun Joe, we value customer satisfaction, and we're dedicated to providing high-quality products along with exceptional customer service. It's wonderful to know that our agent's efforts have reinforced your trust and appreciation for our company. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your feedback and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Warranty issue resolved quickly . Alex was very helpful.”

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Posted 1 year ago

Dear Gary, Thank you for taking the time to share your feedback with us. We are happy to hear that your warranty issue was resolved quickly and that Alex provided you with excellent assistance. At Snow Joe + Sun Joe, we strive to provide the highest level of customer care, and it is gratifying to know that our efforts made a positive impact on your experience. We understand how important it is to address any concerns promptly, and we are thrilled that we could assist you efficiently. Your satisfaction is our top priority, and we are committed to delivering exceptional service and support. If you have any further questions or require assistance in the future, please don't hesitate to reach out to us. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“pleasant … eager to see how he could resolve my issue … did additional step of helping me register my products … thank you”

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Posted 1 year ago

Dear Sophia, Thank you for sharing your positive experience with our customer care representative. We are happy to hear that they were pleasant, eager to help, and went the extra mile to assist you in resolving your issue. It's great to know that they also helped you with product registration. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers' needs are met. Your satisfaction is important to us, and we are delighted that our representative was able to provide the support you needed. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are here to help and ensure your continued satisfaction with our products and services. Thank you once again for your feedback and support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Warranty replacement was very quick. Postage paid label, but had to pay for the packing/shipping box. Who keeps the original box after two years. Company representative was very helpful and polite.”

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Posted 1 year ago

Dear Keith, Thank you for reaching out to us and sharing your feedback. We're glad to hear that your warranty replacement process was quick and that our company representative provided helpful and polite assistance. We apologize for any inconvenience regarding the packaging and shipping box. While we understand that keeping the original box for two years may be challenging, it can be helpful in certain situations for the return and replacement process. We appreciate your understanding in this matter. At Snow Joe + Sun Joe, we strive to provide efficient and convenient warranty services to our customers. We're glad to hear that the postage-paid label facilitated the return process for you. We constantly review our processes and your feedback regarding the packaging/shipping box will be taken into consideration for future improvements. Thank you for choosing Snow Joe + Sun Joe. We're here to assist you with any further questions or concerns you may have. Feel free to reach out to us, and we'll be more than happy to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service! Very pleased with how my situation was handled.”

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Posted 1 year ago

Dear Sharon, Thank you for taking the time to share your positive feedback about our customer service. We are glad to hear that you had a great experience and that your situation was handled to your satisfaction. At Snow Joe + Sun Joe, providing excellent customer service is a top priority for us. We are dedicated to ensuring that our customers have a positive experience and receive the assistance they need. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are always here to help and will be more than happy to assist you. Thank you once again for your kind words and for choosing Snow Joe + Sun Joe. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I have already once had a hose replaced. When I called about the 25 foot hose that developed a very bad leak with no sign one the exterior of any damage at all, I was offered a replacement. That would now make 2 replacements. After talking with the agent, I went to roll up my 100 foot hose and wouldn't you know it, it had a small leak in it. At that point I am wondering why I should bother with this product any longer. I call customer service back and told him about my new problem. I guess for some reason I didn't register my 100 foot hose and therefore it couldn't be replaced. I understand that because it was my fault I forgot to register it. So, I did determine that your hoses are not dependable and cancelled the 25 foot that was being replaced. I told him I no longer wanted this type of hose. I have never had any problems with any other type of hose. I wanted your hose because it collapsed so nicely. So unfortunately, I can only give 1 star. Customer service is fantastic however, I took a big hit on the 100 foot hose (my fault).”

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Posted 1 year ago

Dear Greg, Thank you for sharing your feedback about your experience with our hoses and customer service. We appreciate your honesty and apologize for any inconvenience caused. We understand your frustration with the hose leaks and the need for multiple replacements. I am deeply sorry if you were not able to register your 100-foot hose. Please know that someone will call you today we are more than happy to replace your 100-foot hose. We hope to have the opportunity to serve you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Snow Joe stood behind their guarantee and replaced the product for me. I received the replacement today. Good service. Easy to do business with.”

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Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive feedback about our customer service. We are delighted to hear that you had a great experience and that your situation was handled to your satisfaction. We strive to ensure that each customer receives the assistance they need and that their concerns are addressed promptly and effectively. We appreciate your kind words and are grateful for your trust in our brand. If you have any further questions or need any additional support, please don't hesitate to reach out to us. Our dedicated team is always here to help. Thank you once again for your feedback and for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful very knowledgeable and a pleasure to talk to.”

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Posted 1 year ago

Dear Don, Thank you for reaching out to us and sharing your positive experience with our customer service team. We're delighted to hear that you found our representative to be very helpful, knowledgeable, and a pleasure to talk to. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and we're glad that we were able to assist you effectively. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our products and services continues to be positive. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I received excellent support service when. I called about my new power washer that had bent prongs on the power cord. I promptly received a return shipping label in email. I received a brand new power washer in 3 days. I would definitely recommend SunJoe to anyone as they stand behind their product!”

Helpful Report

Posted 1 year ago

Dear Andrea, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you received excellent support service when you contacted us about the issue with the power cord on your new power washer. At Snow Joe + Sun Joe, we take pride in providing top-notch customer service and ensuring that our customers are satisfied with their purchases. We understand the importance of standing behind our products and resolving any issues promptly and efficiently. We're glad to know that the return process was smooth and that you received a brand new power washer within just three days. Your recommendation means a lot to us, and we appreciate your trust in our brand. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We are here to help and ensure your satisfaction. Thank you for choosing SunJoe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I can not write a review until I receive my replacement product.”

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Posted 1 year ago

Dear William, Thank you for reaching out to us. We understand that you would like to wait until you receive your replacement product before writing a review, and we completely respect your decision. Ensuring that our customers are satisfied with their purchases is our top priority, and we want to make sure that your replacement product arrives promptly and meets your expectations. We are committed to providing you with a seamless experience and resolving any issues you may have encountered. Once you have received your replacement product and have had a chance to evaluate it, we would greatly appreciate your feedback. Your review will not only help us understand your experience but also assist other customers in making informed decisions about our products and services. If you have any further questions or need any assistance, please don't hesitate to contact us. We are here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we look forward to your feedback once you have received your replacement. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I explained the problem and he knew instantly how to solve the issue. They will be sending me a new one and I should have it in a couple of days. Wonderful customer service!!!!!”

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Posted 1 year ago

Dear Judy, Thank you for sharing your positive experience with our customer service team. We're delighted to hear that we were able to quickly understand and address the problem you encountered. At Snow Joe + Sun Joe, we take pride in our knowledgeable and dedicated customer service representatives who are committed to providing excellent support. We strive to promptly resolve any issues you may encounter and ensure your satisfaction with our products. We're glad that we were able to assist you and that a replacement is on its way to you. We aim to make the process as seamless as possible so that you can continue enjoying the benefits of our products without any delays. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words about our customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They're very good about honoring their warranties on things that are broken.”

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Posted 1 year ago

Dear Janice, Thank you for your kind words. We take great pride in our commitment to honoring warranties and ensuring customer satisfaction. At Snow Joe + Sun Joe, we understand the importance of standing behind our products and providing excellent service to our customers. We strive to make the warranty process as smooth and hassle-free as possible, so you can have peace of mind knowing that we've got you covered if any issues arise. If you ever have any questions or need assistance with your warranty or any of our products, please don't hesitate to reach out. Our dedicated team is here to help and ensure that you have a positive experience. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Good, quick service on a replacement hose.”

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Posted 1 year ago

Dear Julia, Thank you for your feedback. We're delighted to hear that you received good and quick service for your replacement hose. At Snow Joe + Sun Joe, we value your satisfaction and aim to provide efficient and reliable service to our customers. We understand the importance of resolving issues promptly, and we're glad to hear that we met your expectations in this regard. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that you have a positive experience with our products. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service! Christian Gonzales took care of all my problems !”

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Posted 1 year ago

Dear William, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you received excellent customer service from Christian Gonzales. At Snow Joe + Sun Joe, we strive to provide top-notch support to our customers, and it's always rewarding to receive feedback that confirms we're meeting our goals. We'll be sure to pass along your compliments to Christian for his exceptional assistance. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure that you have a seamless and satisfying experience with our products. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service solved my problem over the telephone”

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Posted 1 year ago

Dear Mr. Miller, Thank you for reaching out to us and providing feedback on your recent experience with our customer service team. We're glad to hear that our team was able to solve your problem over the telephone. At Snow Joe + Sun Joe, we understand the importance of efficient and effective customer service. We strive to provide prompt solutions to any issues our customers may encounter. We're pleased that our team was able to assist you and resolve your problem to your satisfaction. If you have any further questions or need any additional support, please don't hesitate to reach out to us. We're always here to help and ensure that you have a positive experience with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful. Quickly understood my question and answered it.”

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Posted 1 year ago

Dear Claire, Thank you for taking the time to provide feedback on your recent interaction with our customer care team. We're delighted to hear that you found our representative to be very helpful and efficient in addressing your question. At Snow Joe + Sun Joe, we strive to deliver excellent customer service and provide prompt and accurate assistance. It's wonderful to know that we were able to quickly understand your inquiry and provide a satisfactory answer. If you have any further questions or need any additional support, please feel free to reach out to us. We're always here to help and ensure that you have a positive experience with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews