Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Some confusion in the shipping of the replacement. Tracking for both purolater and then UPS was not successful. Replacement arrived much latter than the original forecast date.”

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Posted 1 year ago

Dear Don, We apologize for the confusion and delay in the shipping of the replacement item. We have made changes with the carrier of your warranty replacement due to no movement after it has been placed. Please know that we take your feedback seriously and are working hard to ensure a smoother and more efficient shipping process for our customers. We appreciate your patience and understanding and hope that you will continue to give us the opportunity to serve you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Quick and effective”

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Posted 1 year ago

Dear Federico, Thank you for taking the time to leave a review. We're glad to hear that you received quick and effective service from our team. We strive to provide the best customer service possible, and we're happy to have met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sent them my issue they resolved it matter mins got back with me, sent my another hose.”

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Posted 1 year ago

Dear Chasity, Thank you for taking the time to share your positive experience with us. We're glad to hear that we were able to quickly and efficiently resolve your issue and send you a new hose. Our team strives to provide excellent customer service, and we're pleased to know that we met your expectations. If you have any other concerns or questions, please don't hesitate to contact us again. We appreciate your business and hope to continue serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I opened up the box my compressor came in and discovered it was missing 3 accessories. I reviewed the owners manual and followed the instructions to call the number rather than take it back to Walmart. I spoke to Alexander (contractor) who provided me with excellent service. I should receive the missing items in about 5 days.”

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Posted 1 year ago

Dear James, Thank you for taking the time to share your recent experience with us. We apologize for the inconvenience you experienced upon receiving your compressor. We are, however, glad to hear that Alexander from our customer service team was able to assist you promptly and provided you with excellent service. We understand how frustrating it can be to receive a product with missing accessories, and we strive to ensure that our customers receive complete and functional products. We hope that the missing items will arrive within the estimated time and will be in perfect condition. We appreciate your trust and loyalty to our brand, and we look forward to serving you in the future. If you have any further concerns or questions, please do not hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was very impressed with the timely and friendly response I received. This experience caused me to look no further than SunJoe for any future purchases.”

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Posted 1 year ago

Dear Kevin, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our customer service team provided you with timely and friendly service and that you were impressed with the experience. We are always here to help with any future purchases you may have, and we look forward to serving you again soon. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The email answered my question very precise and clear. Thanks”

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Posted 1 year ago

Dear Coral, Thank you for taking the time to leave a review of our customer service. We are glad to hear that we were able to answer your question in a precise and clear manner. At the same time, we apologize for any inconvenience you may have experienced with our chat support. We appreciate your feedback and will use it to improve our service. If you have any further questions or inquiries, please do not hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was great and gave me all the info I needed for my pressure washer.”

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Posted 1 year ago

Dear Jacob, Thank you for taking the time to leave us a review! We're thrilled to hear that our customer service team was able to provide you with all the information you needed for your pressure washer. We strive to provide our customers with exceptional service, and we're happy to know that we met your expectations. If you have any other questions or concerns, don't hesitate to reach out to us again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Rapid response from your team. Problem is solved”

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Posted 1 year ago

Dear Dilmer, Thank you for taking the time to leave us a positive review. We're thrilled to hear that our team was able to provide a rapid response and solve your problem. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and support to ensure our customers have a positive experience with our products. We appreciate your feedback and hope you continue to enjoy using our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Good and timely response to my request”

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Posted 1 year ago

Dear Ginkong, Thank you for taking the time to leave a review about your positive experience with our customer service team. We're thrilled to hear that we were able to provide you with timely and efficient support. At Snow Joe + Sun Joe, we always strive to provide the highest level of service to our customers, and we're delighted that we met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It works great”

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Posted 1 year ago

Hi Josph, Thank you so much for your 5-star rating of Snow Joe. We are so happy to hear that it works great for you! We appreciate your business and hope to continue serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that our team was able to assist you in a helpful manner. At Snow Joe + Sun Joe, we strive to provide the highest level of customer service possible, and we are delighted to hear that we met your expectations. We appreciate your business and look forward to continuing to provide you with the best products and customer service in the industry. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful and quick customer service!!!”

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Posted 1 year ago

Dear Martinez, Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a quick and helpful experience with our customer service team. Providing excellent customer service is one of our top priorities and we are delighted to have met your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“On January 11/23 I purchased SNO JOE BLOWER from Walmart Canada, I have just received my SECOND replacement (that's 3 total) in the 2 months I've started. The first 2 machines did not work 10 minutes into the initial start. They went 5 feet and then just stopped. BOTH machines did this EXACT same thing. I have chatted several times with SNOJOE, and each time they have been VERY helpful with this problem. I have sent the first 2 back to be replaced, and just received the second REPLACEMENT yesterday. All our snow has melted, so not really had a chance to give it a "proper" test, but did manage to find a small patch of snow, and it seemed to be working as expected this time. I contacted SNOJOE again and mentioned this to them, but there won't be really any chance to give it a full tryout until NOVEMBER of this year when the first snowfall starts to arrive. The next question in this survey is "how likely is it that I would recommend this product" That's a hard question to answer because I really haven't had a proper chance to give it a full test. If everything goes according to plan, it should be very easy to recommend, but at this time, it's hard to say. Out of 10, I would have to give it a 4, and that's pretty much due to the excellent CHAT SCREEN help that I've received, ESPECIALLY from DENNIS CLARIN, he was a great help in solving the return of the previous 2 blowers”

Helpful Report

Posted 1 year ago

Dear Brian, Thank you for taking the time to share your experience with us regarding the snowblower. We apologize for the inconvenience caused by the initial issues with the first two machines and we are glad to hear that our customer service team was able to assist you in resolving the issue. We understand that it is difficult to recommend a product without giving it a proper test, and we appreciate your honest feedback. We are confident that the third replacement machine will work as expected, but we understand your concern and will ensure that the product is thoroughly tested before it is shipped to you. We are happy to hear that Dennis Clarin was able to provide excellent support, and we will ensure that your feedback is shared with him and his team. If you have any further questions or concerns, please do not hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Received quick response and replacement hose sent out right way.......”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that you received a quick response and that your replacement hose was sent out right away. At Snow Joe + Sun Joe, we strive to provide the best possible customer service to ensure that our customers are satisfied with their purchases. Please do not hesitate to reach out to us in the future if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I'm an extremely satisfied customer of Sun Joe products for about 5 years now. Customer service is the best, they will always solve the problem, whether it's a question about a product that you are interested in or an issue with a product that you have purchased. They are so friendly and will definitely solve the problem. So hats off to you guys, keep giving us the outstanding service that you do.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you have been a satisfied customer of Snow Joe + Sun Joe for five years, and that our customer service team has consistently provided you with friendly and effective support. We will certainly continue to strive for excellence in all areas of our business, and look forward to serving you for many years to come. If you have any questions or concerns in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It took awhile to get a response and the response was limited in content.. I asked about a replacement trigger gun for my SPX2599 MAX...the response I got was that the SPX2598 MAX was out of stock. Obviously not the question I asked..I asked if the SPX2598 was compatible with the SPX2599. They said yes. I asked about the 2080 on the SPX2599 compared to the 2000 on the SPX2598...no response.So if you want to be helpful answer this...is there a SPX2599 trigger gun replacement part and a question that was never answered....what is the cost.”

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Posted 1 year ago

Dear Mike, We apologize for any inconvenience caused by the delay in our response and the limited information provided. It shows that you have sent us several emails regarding your concern. Our team is here to help make things right and we will do the best we can to resolve the issue for you. Please check your email for the correct part that you need. Please feel free to contact us with any questions or concerns you may have. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Danica went above and beyond customer satisfaction. Wish l have talked to her first. She call back the same working day to make sure l received my shipping label. Outstanding job”

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Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive feedback with us! We are thrilled to hear that Danica provided exceptional customer service and went above and beyond to ensure your satisfaction. We will definitely share your feedback with Danica and the team as a recognition of her outstanding job. At Snow Joe + Sun Joe, we strive to provide our customers with the best possible experience, and it's great to hear that we were able to exceed your expectations. Thank you for choosing Snow Joe + Sun Joe products and services. If you have any further questions or concerns, please don't hesitate to reach out to us anytime. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My snow Joe hose started leaking very badly - called customer service with my issue - Very Helpful! I had to email a photo of the hose leaking - within minutes I had a case number and a shipping label for the return hose. Took the boxed hose to UPS and the next day a new hose was on its way. Pays to register you products.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service team regarding your leaking hose. We're thrilled to hear that our team was able to assist you promptly and efficiently with your issue. We always strive to provide our customers with the best possible experience, and it's wonderful to hear that our team was able to deliver on that promise. We appreciate your kind words and are glad that our warranty process was easy and painless for you. Thank you for choosing Snow Joe + Sun Joe, and please don't hesitate to reach out to us in the future if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good and very professional help”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us a review. We are glad to hear that our team was able to provide you with excellent and professional assistance. We strive to provide top-notch customer service and we are happy to know that we were able to meet your expectations. Please feel free to reach out to us again if you have any other questions or concerns. We appreciate your business and hope to hear from you soon. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Best equipment and service I've ever had”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave such a wonderful review! We are thrilled to hear that you are satisfied with our equipment and services. Our team at Snow Joe + Sun Joe is committed to providing high-quality products and exceptional customer service, so it's great to hear that we have met your expectations. We truly appreciate your business and your recommendation. If there is anything else we can assist you with, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews