Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Lyn was great and helpful”

Helpful Report

Posted 1 year ago

Dear Jeff, Thank you for leaving us a positive review! We're thrilled to hear that Lyn provided great and helpful service. We will definitely pass along your kind words to her and our customer service team. We appreciate your business and hope you continue to enjoy your Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Responded immediately to my email. Had a replacement item in 3 days! Super fast, great customer service.”

Helpful Report

Posted 1 year ago

Dear Peggy, Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with our customer service team and that we were able to promptly assist you with your replacement item. Providing exceptional customer service is our top priority, and we're glad we could deliver on that for you. If you have any further questions or concerns, please don't hesitate to contact us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It was very useful and helped me solve my problem. I really appreciate it.”

Helpful Report

Posted 1 year ago

Dear Yang, Thank you for your review and for choosing Snow Joe + Sun Joe. We are delighted to hear that our customer service was able to help you solve your problem. We take great pride in providing our customers with excellent service, and we are happy to hear that you had a positive experience. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“quick prompt response from customer service to help resolve warranty part”

Helpful Report

Posted 1 year ago

Dear Rob, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that you were provided with quick and prompt assistance to resolve the warranty part issue. At Snow Joe + Sun Joe, we are committed to ensuring that our customers receive the best possible service and support. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My snow blower kept shutting off. Chatted with customer service and was replaced.”

Helpful Report

Posted 1 year ago

Dear Jon, Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the issue with your snow blower, but we are glad to hear that our customer service was able to provide a prompt and satisfactory solution by replacing it. We are committed to providing top-notch customer service and high-quality products to all of our customers. If you have any further questions or concerns, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had inadvertantly run into two small pieces of 2x4 lumber, because they were covered with 3" of snow! I called your tech dept. and explained what had happened. He asked me to send him a picture of the bent impellerblade, after he listened to the rubbing noise coming from the proximity of the impeller. My son took the snow blower to his garage and straightened the impeller blade and returned it to my home. I changed the belt and was able to use my Snow Joe to remove the 12.2" of snow we had last Saturday. I recently put chains on my blower and with the help of your tech and my son, I was able to escape a great amount of dreaded shoveling! Thanks again to the Snow Joe Team!”

Helpful Report

Posted 1 year ago

Dear Larry, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our tech department was able to assist you with fixing the impeller blade on your Snow Joe snowblower and that you were able to use it to clear the snow after the recent storm. We are proud to have a dedicated team of professionals who strive to provide exceptional service to our customers, and we are delighted that we were able to help you. If you have any further questions or concerns, please do not hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Très gentille et serviable personne, mais ça n'a pas réglé mon problème...J'en ai acheté une neuve...Merci.”

Helpful Report

Posted 1 year ago

Très cher client, Merci d'avoir pris le temps de laisser un avis sur votre expérience avec Snow Joe + Sun Joe. Nous sommes heureux d'apprendre que notre représentant du service client a été gentil et serviable, même si nous sommes désolés d'apprendre que votre problème n'a pas été résolu. Si nous pouvons faire quoi que ce soit d'autre pour vous aider à l'avenir, n'hésitez pas à nous contacter. Cordialement, Service client Snow Joe + Sun Joe

Posted 1 year ago

“Great product and support staff.”

Helpful Report

Posted 1 year ago

Dear Kyle, Thank you for taking the time to leave a review. We're thrilled to hear that you had a great experience with our product and support staff. We strive to provide the best possible customer service and it's always great to hear when we succeed. If you ever have any questions or concerns, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It was a gift and he seemed To like it”

Helpful Report

Posted 1 year ago

Dear Jeannies25, Thank you for taking the time to share your experience with our Snow Joe product. We are glad to hear that the gift recipient seemed to like it. At Snow Joe, we strive to provide high-quality outdoor power equipment that meets the needs of our customers. If you have any further feedback or questions about our products, please do not hesitate to reach out to us. We are always looking for ways to improve our products and services to better meet the needs of our customers. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. We appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had issue with battery & Snow Joe deter it was faulty & immediately shipped a replacement Customer derive rep was great & got new battery in bout 4 days. Very satisfied.”

Helpful Report

Posted 1 year ago

Dear Steve, Thank you for sharing your positive experience with our customer service team. We are pleased to hear that we were able to assist you with a faulty battery and that our representative provided great service. Our goal is to always ensure that our customers are satisfied with their Snow Joe + Sun Joe products and the service they receive. We appreciate your business and hope you continue to enjoy your Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I really appreciate the customer service provided by Jessie Liboon. She went the extra step to help me with my product warranty and I would recommend Snow Joe to anyone that deals with a snowy winter. Snow Joe stands behind their products and their customer service is exceptional.”

Helpful Report

Posted 1 year ago

Dear R. Blair, Thank you for taking the time to share your positive experience with Snow Joe's customer service, and we're thrilled to hear that Jessie was able to provide you with exceptional service. We take pride in standing behind our products and ensuring that our customers have a great experience. We truly appreciate your recommendation and look forward to providing you with continued exceptional service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great lightweight electric snow shovel. We love it. Thanks”

Helpful Report

Posted 1 year ago

Dear Rick and Elaine, Thank you for taking the time to leave a review about our electric snow shovel. We're thrilled to hear that you love it! Our team works hard to create products that are effective and easy to use, and we're glad that our electric snow shovel meets your needs. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Easy to order. Spent enough for free shipping. Fast Fast Delivery AAAAA+++++++”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to write a review and share your positive experience with us. We're thrilled to hear that ordering from us was easy and that we were able to provide you with fast and efficient delivery. We always strive to provide the best possible service to our customers and we're glad to know that we met your expectations. Thank you for choosing Snow Joe + Sun Joe and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Professional efficient considerate and attentive just down right excellent customer service!”

Helpful Report

Posted 1 year ago

Dear George, Thank you for your wonderful review! We are delighted to hear that you had an excellent experience with our customer service team. Our goal is always to provide professional, efficient, considerate, and attentive service to our valued customers. We appreciate your kind words and are thrilled that you had a positive experience with us. Thank you again for your support and trust in our products. If you have any further questions or concerns, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a hose that failed within its warranty period. The representative quickly took care of my needs, sent me a label to return the defective unit, and issued a replacement once the old one was mailed. I was pleased with the result.”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for taking the time to share your experience with our customer service team. We're glad to hear that our representative quickly resolved your issue with a failed hose within its warranty period. It's great to know that the return and replacement process was easy for you, and we're happy to have met your needs. If you have any further concerns or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Shane was very helpful. We are just waiting to see the final outcome.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a review and share your experience with our customer service. We are glad to hear that Shane was able to assist you and we appreciate your patience as we work towards resolving your issue. Please do not hesitate to contact us if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer service is excellent and the people are very courteous. The only element concerns the delay by UPS in sending the blower to be replaced and the shipping of the replacement blower, which caused me inconvenience during the 2 snowfalls during this period.”

Helpful Report

Posted 1 year ago

Dear Nicole, Thank you for taking the time to leave us a review. We are happy to hear that you found our customer service team to be excellent and courteous. However, we apologize for any inconvenience caused by the delay in shipping and receiving your replacement blower. We understand how frustrating it can be to deal with delays, especially during snowfall season. We will take your feedback into consideration as we strive to improve our shipping and delivery processes. Thank you again for your support and for choosing Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I recently had issues with (2) 2.0 Snow Joe batteries, I must say they are working with me on the problem. They are going above and beyond any company in todays' marketplace.”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to leave us a review. We are sorry to hear that you had issues with your Snow Joe batteries, but we are glad to know that we were able to address the problem to your satisfaction. We take pride in our commitment to providing excellent customer service, and we are thrilled to hear that you feel we went above and beyond to resolve the issue. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Issued were addressed quickly and efficiently”

Helpful Report

Posted 1 year ago

Dear Kenneth, Thank you for taking the time to share your experience with Snow Joe + Sun Joe. We're thrilled to hear that we were able to address any issues you had quickly and efficiently. Our goal is to provide our customers with the best possible service and we're glad we were able to meet your expectations. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any questions or concerns in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I've got 4 tools from our company. I was so satisfy with your pole saw that I ordered a hedge trimmer, a tiller /cultivator and a wood/chipper shredder that I will try as soon as the summer comes. Thank you”

Helpful Report

Posted 1 year ago

Dear Lucien, Thank you for taking the time to leave a review and for your continued support of our company. We are delighted to hear that you are satisfied with your Snow Joe and Sun Joe pole saw and have ordered three additional tools from our range. We hope that the hedge trimmer, tiller/cultivator, and wood chipper/shredder will exceed your expectations and provide you with the same level of satisfaction that you have experienced with your pole saw. Thank you again for your loyalty and trust in our products. We appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews