Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“The quick connect/disconnect connector on the end of the sprayer wand disconnected from the stainless tube. (5 months old and used about 10 times.) Warranty replacement is not available, so they offered to replace the entire pressure washer. However, they will not send the unit until I send the existing unit back. I have no box for it, so I need to buy a box to have the warranty item replaced or wait an undetermined amount of time for the spray wand to become available. This item is still under the original warranty and I bought the extended warranty when I bought the pressure washer.”

Helpful Report

Posted 1 year ago

Dear Ty, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the warranty replacement process for the quick connect/disconnect connector on your sprayer wand. We understand that the requirement to send back the existing unit before receiving the replacement is not ideal, especially when you do not have a box to facilitate the return. We sincerely apologize for this inconvenience. In light of your situation, we would like to consider a courtesy arrangement. We understand that waiting for the spray wand to become available is also not an ideal solution for you. Therefore, we would like to assure you that we will keep in touch with you regarding its availability and promptly ship it to you as soon as it is in stock. Once again, we apologize for the inconvenience caused and appreciate your patience and understanding. Please let us know how you would like to proceed, and we will do our best to accommodate your needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service is outstanding. Product is fair but usable. Thank you.”

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Posted 1 year ago

Dear Joel, Thank you for your kind words and feedback. We're glad to hear that you found our customer service to be outstanding. We appreciate your honesty about the product and we value your input. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out to us. We're here to ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great representive and customer service”

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Posted 1 year ago

Dear Glenn, Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you had a great experience with our customer service representative. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and your satisfaction is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was treated very well by your customer service representative. Unfortunately my unit was no longer under warranty. I was hoping to pay for a new auger on my unit but she told me that was not possible. I have two 24 volt batteries and charger and need a new unit for next winter. I was hoping you might have some units available”

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Posted 1 year ago

Dear Thomas, Thank you for reaching out to us and sharing your experience with our customer service representative. We appreciate your feedback and are glad to hear that you were treated well during your interaction. We understand your need for a new unit and apologize for any inconvenience caused by the warranty expiration. Unfortunately, we currently do not have any units available for replacement. However, we recommend keeping an eye on our website or place you on a waitlist and notify you once the product is back in stock. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Marvin was extremely helpful.”

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Posted 1 year ago

Dear Larry, Thank you for your feedback and for recognizing our superior customer support. We're delighted to hear that we were able to assist you in a timely manner and provide you with the service you deserve. At Snow Joe + Sun Joe, we take pride in delivering exceptional customer support to ensure that our customers' needs are met efficiently. Your satisfaction is important to us, and we're glad we could meet your expectations. If you have any further questions or need any assistance, please feel free to reach out to us. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer service representative was very knowledgeable and helpful. Very pleased with his work, which is why I rated him a 5 star. However, I was told I would receive a better quality hose than what I was returning. That is not the case! I receive the same hoses that have been replaced several times because they are nothing that the manufacturer claims. They kink, not good quality as they get tiny punctures out of nothing, water leaks from the area that connects to the wall. I would prefer a full refund to try a different brand of water hose.”

Helpful Report

Posted 1 year ago

Dear Elisa, Thank you for sharing your feedback with us regarding your recent experience with our customer service representative. We appreciate your positive rating and are glad to hear that you found our representative knowledgeable and helpful. We apologize for any confusion regarding the replacement hoses you received. Please be assured that the warranty order created for your replacement hoses was brand new and our intention was to provide you with an upgraded model compared to your original garden hose. We apologize if this was not the case, and we understand your disappointment. We take the quality of our products seriously, and it is concerning to hear about the issues you have encountered with the replacement hoses. We strive to provide high-quality and reliable products to our customers, and we apologize for any inconvenience or frustration this may have caused. Thank you for your understanding and patience. We value your loyalty as a customer, and we want to ensure that you have a positive experience with our products. We look forward to hearing from you and working towards a resolution. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Superior customer support and timely manner.”

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Posted 1 year ago

Dear Amy, Thank you for your kind words and positive feedback. We're thrilled to hear that you experienced superior customer support from our team and that we were able to assist you in a timely manner. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and ensure that our customers' needs are met efficiently. Your satisfaction is our top priority, and we're glad to know that we delivered on that promise. If you have any further questions or require any assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Absolutely great service to replace a defective part and delivered in two days.”

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Posted 1 year ago

Dear Gary, Thank you for sharing your positive experience with us. We're delighted to hear that you received absolutely great service when replacing a defective part and that the replacement was delivered to you within two days. At Snow Joe + Sun Joe, we are committed to providing excellent customer service and ensuring that our customers receive prompt and efficient solutions. We appreciate your feedback and are pleased to know that we met your expectations. If you have any further questions or need any assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Ordered and got quickly the Battery and charger for my Blower.”

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Posted 1 year ago

Dear Diana, Thank you for your feedback regarding your recent order of the battery and charger for your leaf blower. We're thrilled to hear that you received your order promptly. At Snow Joe + Sun Joe, we strive to provide our customers with excellent service and fast delivery. We understand the importance of having reliable accessories for your tools, and we're glad we could meet your expectations. If you have any further questions or need assistance with your blower or any other products, please don't hesitate to reach out to our customer care team. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called in for a warranty replacement on a fiber jacket hose I had purchased late last season. Marvin made the process very simple, and was very helpful with everything I needed.”

Helpful Report

Posted 1 year ago

Dear Morgan, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Marvin provided you with excellent customer service and made the warranty replacement process simple and hassle-free. At Snow Joe + Sun Joe, we strive to ensure customer satisfaction by providing efficient and helpful support. We appreciate your kind words and will pass along your feedback to Marvin and the rest of our team. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service and support.”

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Posted 1 year ago

Dear John, Thank you for your kind words regarding our customer service and support. We strive to deliver excellent service to our valued customers, and we're thrilled to hear that we met your expectations. At Snow Joe + Sun Joe, we believe in providing prompt and efficient assistance to ensure a positive experience for all our customers. Your satisfaction is our top priority, and we're glad to know that we were able to meet your needs. If you have any further questions or require any assistance, please don't hesitate to reach out. We're here to help you in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Mel Alinabon was very professional and helpful. He took care of handling my questions and took care of the request in just a few minutes. Very happy with Snow Joe and their employee.”

Helpful Report

Posted 1 year ago

Dear Donna, Thank you for sharing your positive experience with Mel from our customer service team. We're thrilled to hear that he provided you with professional and helpful assistance, promptly addressing your questions and fulfilling your request in just a few minutes. At Snow Joe + Sun Joe, we take pride in our dedicated team members who go above and beyond to provide excellent customer service. We're delighted to know that Mel's efforts contributed to your satisfaction with our company. We truly appreciate your kind words and your happiness with both Snow Joe and our employee. If you have any further inquiries or need assistance in the future, please feel free to reach out. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I have tried to get some help with attaching the spraying wand to the gun with no help. My daughter wanted me to return the unit, but the unit is fine and I do not want a rebuilt unit and decided NOT to return the unit. I have other products from Snow Joe and they work fine.”

Helpful Report

Posted 1 year ago

Dear Kaye, Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced while trying to attach the spraying wand to the gun. We understand your concerns about receiving a rebuilt unit and respect your decision not to return the unit. We would like to ensure that you receive the assistance you need with attaching the spraying wand. Our customer support team is here to help you resolve this issue and provide any guidance you may require. Please know that we will reach out to assist you further. We appreciate your loyalty to Snow Joe and Sun Joe products, and we want to ensure that you have a positive experience with all our products. We look forward to hearing from you and finding a satisfactory solution to your current situation. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a problem with dethatcher and the customer service experience was outstanding. I received my new dethatcher yesterday and today I dethatched and scarified my lawns. I am a very happy customer and highly recommend the product. I also have a Snow Joe which I just love.”

Helpful Report

Posted 1 year ago

Dear Rayner, Thank you for sharing your wonderful experience with our customer service team. We're delighted to hear that you had an outstanding experience and that we were able to promptly resolve the issue with your dethatcher. It's great to know that you received your new dethatcher and were able to successfully dethatch and scarify your lawns. We're thrilled to have played a part in helping you achieve a well-maintained lawn. We appreciate your recommendation and are thrilled to hear that you love your Snow Joe product as well. At Snow Joe + Sun Joe, we strive to provide high-quality products and exceptional customer service, and your satisfaction is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service. They have expediently assisted in correcting problems with their products.”

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Posted 1 year ago

Dear Emery, Thank you for your kind words and for taking the time to share your positive experience with our customer service team. We're thrilled to hear that you received excellent service and that we were able to promptly assist you in resolving any issues you encountered with our products. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and ensure that our customers are satisfied with their purchases. Your feedback is greatly appreciated, as it motivates us to continue delivering the highest level of support and assistance. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I needed a part for my pressure washer. You did not have it in stock, but were able to give me the specs for this general hardware item. I found it on Amazon with this info, bought it and fixed my problem for less than $10, inc shipping. This was a "no sale" for Sno-Joe, but a happy customer.”

Helpful Report

Posted 1 year ago

Dear Jacob, Thank you for sharing your experience with us. We're glad to hear that our team was able to assist you in finding a solution for your pressure washer, even though we didn't have the specific part in stock. Providing you with the specifications for the general hardware item allowed you to find it on Amazon and successfully fix your problem at an affordable price. While it may not have resulted in a direct sale for Snow Joe, your satisfaction as a customer is our top priority. We appreciate your resourcefulness in finding a suitable solution and we're thrilled to have played a part in helping you resolve the issue with your pressure washer. If you ever need further assistance or have any questions in the future, please feel free to reach out to us. We're here to support you and ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Outstanding Customer Service... I purchased the Snow Joe tiller/cultivator. I had an issue with it on first run. I contacted their customer service. The issue was quickly resolved, and I received a new tiller/cultivator within days of send the original back. Next yard equipment that I purchase, I will be looking to Snow Joe and their products.”

Helpful Report

Posted 1 year ago

Dear Gordon, Thank you for your wonderful review! We're thrilled to hear that you had an outstanding experience with our customer service team regarding your Snow Joe tiller/cultivator. We apologize for the initial issue you encountered, but we're glad we were able to quickly resolve it and provide you with a new tiller/cultivator. Your satisfaction and trust mean a lot to us, and we appreciate your loyalty to Snow Joe. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help and provide you with reliable yard equipment. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Snow Joe rep sent me a link after trying to help solve a problem. It worked to help me figure out solution.”

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Posted 1 year ago

Dear Eric, Thank you for your review! We're glad to hear that our customer service representative was able to assist you with your problem. Sending you a helpful link to find a solution is part of our commitment to providing excellent customer support. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help you. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Was very friendly an got me taken care of”

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Posted 1 year ago

Dear Jim, Thank you for your review! We're delighted to hear that you had a friendly and positive experience with our customer service team. Providing excellent service and ensuring our customers are taken care of is our top priority. If you have any more questions or need further assistance, please feel free to reach out to us. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service...”

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Posted 1 year ago

Dear Bill, Thank you for your review! We appreciate your kind words about our customer service. Providing excellent service is one of our top priorities, and we're glad to hear that we met your expectations. If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews