soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, Soak offered £100 off if you spend £500 one day and the sales assistant didn't honour the discount even though he was working on the quote all day with me while I got the measurements. In the end a manager said the offer was not valid and they wouldn't budge. I presume Soak ran the offer to generate sales and good PR. Unfortunately it was a waste of my time and did the exact opposite. What a small minded manager, to his credit the sales assistant did his best.”

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Posted 5 years ago

“Do not buy from soak. Any unwanted items you have to pay to send back yourself which meant 2 x sinks costing 80 would cost 50 to send back.”

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Posted 5 years ago

“Soak didn't make me happy, in fact they caused me a lot of stress. Still only received one delivered charge back but was promised both. I was still missing an item when it was delivered and spent about 2 hours in total chasing orders that no one could find on the system”

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Posted 5 years ago

“Your courier delivered our items to the wrong address. I had to chase you every step of the way and in the end never heard back from you at all despite being told you were investigating. In the meantime, we drove around neighbouring roads and located the delivery ourselves. Awful service, will never shop with you again and I’ve lost respect for all the bloggers you’ve worked with who have raved about you.”

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Posted 5 years ago

“Amazing on how they transported my mirror 1200mm x600mm by courier”

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Posted 5 years ago

“You made it very easy to order many thanks”

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Posted 5 years ago

“im so diappointed with soak.com, i purchased previously when i spent nearly £1000, all was good on that occasion, but this time its been a shocking experience. I made a mistake with the order, therefore rang soak.com immediately to correct the order, informed that the order had been cancel & a refund would be made in 5 days, i did not recieve the refund, & the order was not corrected, therefore the item was delivered with the rest of my order. The courier did not give me any notoce of when he was delivering, simply rang me from outside, i told him that i wad not at home, & was not prepared to wait for me to get to my house, suggesting that i met him somewhere on his way back to his depot, i said that the items wouldnt fit into my car, but he insisted that they would, on his arrival, the items would not fit into the car, so left me & the delivery at the side of the road, " as he needed to get back to the depot".I rang soak.com, only to be told that the item would need to be collected, unable to give a time slot for collection, only to be told that the courier would ring me prior to collection, iv waited in all day its 15.15 hrs & no sign of the courier, surely there is a better service for the customer!!@@”

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Posted 5 years ago

“Nice products and quick delivery”

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Posted 5 years ago

“The courier they used just left my purchases on the door step and didn’t contact me at all, they were supposed to contact on the day by email and / or text to give an idea of the delivery slot. I had arranged to come out of work once they contacted me but as they didn’t I went home at lunchtime to see my goods just left on the landing outside the maisonette, I was shocked as anyone could of took them, the help desk refunded my delivery charge of £14.99 but it still poor service. I now have a bath panel to return but I’ve got to pay for the return (another downside). Only time will tell if the goods are up to scratch, they look okay for the money.”

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Posted 5 years ago

“Good quality and prompt service!”

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Posted 5 years ago

“Doing a building project so sourced and bought some items from Soak - online process was fine, delivery was fine but we received a very strange item which didn't seem to match anything we were expecting - we were expecting a shower tray riser kit but this was a 1000 quad kit. Anyway, our builders managed to find what they needed in the pack to avoid delays. Contacted Soak to try to get to the bottom of what they'd sent and whether they wanted it back. The guy who answered the email provided THE most unhelpful reply EVER - seriously, a simple yes or no would have done but no, this guy has to quote part numbers (tip for Soak - I don't have access to your inventory so without a description part numbers not at all helpful!) emailed back asking for clarification to get quite a snotty email telling me he'd provided the info first time and again, providing a clarification that made my 3 year old nursery stories seem clear and concise! Emailed again expressing the lack of helpfulness and asking for a managers telephone number but instead got a very slightly clearer reply from someone else apologising for the first emails and (we think) telling us that they don't want said part back as this is what we were supposes to get (cue eyebrow raise!) anyway, as we raided the random item for what we needed and with the lack of an affirmative for them wanting the random part back its now in the skip. Long story for a very short - get your customer service staff to provide clearer answers?!?”

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Posted 5 years ago

“Well priced products”

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Posted 5 years ago

“First order of radiators came with grey valves when I ordered white to match the radiators. Second order of a vanity unit, stone top and basin all came and all 3 were damaged. Sink smashed into bits, leg on vanity unit ripped off and stone top chipped. All issues dealt with well by customer service but has really put me off ordering now as I expect there to be a problem if I do.”

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Posted 5 years ago

“Poor customer service, although the people on the phone were nice it took 3 weeks and 3 phone calls to sort an item missed off a delivery. Don’t bother emailing as you won’t get a reply. Delivery service was poor at best, items arrived damaged and late.”

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Posted 5 years ago

“Very poor toilet bowl”

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Posted 5 years ago

“Delivery was on time, priced well Thank you”

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Posted 5 years ago

“The toilet does not even flush away the paper let alone anything else! I sent an email saying I want it replaced and days later no reply! Not impressed”

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Posted 5 years ago

“The toilet does not even flush away the paper let alone anything else! I sent an email saying I want it replaced and days later no reply! Not impressed”

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Posted 5 years ago

“The toilet does not even flush away the paper let alone anything else! I sent an email saying I want it replaced and days later no reply! Not impressed”

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Posted 5 years ago

“It never disappoints me as I'm a returning customer.”

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Posted 5 years ago

soak.com is rated 3.8 based on 4,916 reviews