soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

Visit Website

Write Your review

Tell us how soak.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bathroom unit missing ,this was then replaced thank you . Shower tray didn't arrive as it was damaged before arrival new one sent shortly after then we found when unpacked a big chip on it (this is due for arrival tomorrow thank you ) However I sent you 2 emails over a week ago as one of the units was scratched I sent pictures and I haven't even had a reply !”

Helpful Report

Posted 6 years ago

“Very pleased with product”

Helpful Report

Posted 6 years ago

“The returns service is really hard to deal with. I wanted to exchange the toilet but they couldn't provide me with some specific measurements of the new toilet. They just sent me what was already on the website. I was on hold for an inordinate amount of time. I will just return the toilet and order one from elsewhere. Dreadful.”

Helpful Report

Posted 6 years ago

Dear Ms Pruchnickyj, Thank you for your feedback. I apologise to hear that you have experienced difficulties gaining item specifications for a new item. I have searched our system for alternative measurements, though we do not store this information. Unfortunately, you are outside of the 14 days to return the unwanted item to ourselves, though we do have an exchange policy that allows you 365 days to return an unwanted item and place an order for a new product. Should you need further specifications than you were issued, please reply directly to the email and we will try our best to accomodate with this query. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Item arrived late, outside of the delivery window provided. Item was damaged. Contacted Soak to speak to them about this who said there was nothing they could do as we had accepted the item. They said this was in their terms and conditions. I called them and asked them for a copy of the said terms and conditions to be emailed to me, they said they would do this - however to date nothing has been received. Will not be using this company again.”

Helpful Report

Posted 6 years ago

“Great Products at good prices. Replaced transit damaged item quickly with no quibbles at all.”

Helpful Report

Posted 6 years ago

“great customer service from the showroom staff”

Helpful Report

Posted 6 years ago

“Great easy to use website, fast delivery, fair price and good quality products.”

Helpful Report

Posted 6 years ago

“Clear website, competitive prices, good range of stock, prompt (and well packaged!) delivery.”

Helpful Report

Posted 6 years ago

“everything arrived as described by their website and although one of the items came damaged after one phone call the item was replaced within two days. So overall very pleased with help and service.”

Helpful Report

Posted 6 years ago

“There was a problem with the original base unit......but this was resolved immediately by the very helpful members of staff at Soak. Ten out of ten for customer service.”

Helpful Report

Posted 6 years ago

“There was a problem with the original order, towel radiator was buckled, and when I phoned to talk about the problem no issues, an immediate replacement.”

Helpful Report

Posted 6 years ago

“Unfortunately the bath we ordered from soak was too big and we had to return it. Dan from the after sales team was exceptional in terms of dealing with our particular case. Thank you Dan and thank you soak. We won't hesitate to use soak again and recommend to our friends and family”

Helpful Report

Posted 6 years ago

“Good product at good price Excellent customer service. No quibbles over a damaged product. Quickly and efficiently replaced”

Helpful Report

Posted 6 years ago

“Delivery was good, no breakage as packing was solid and nothing missing from order.”

Helpful Report

Posted 6 years ago

“The actual tap is nice, deceitful company though, as A month after ordering the tap for cheaper they advertise as “new in” for £5 more l!”

Helpful Report

Posted 6 years ago

“They didn’t”

Helpful Report

Posted 6 years ago

“Did what they said”

Helpful Report

Posted 6 years ago

“Poor communication between Soak and the delivery company, I had to chase Soak to find out when the items would be delivered. Told Soak and they apparently relayed the information to the delivery company that I required an hours notice to get to the delivery address and that never happened, asked again for the following day and never happened. There was a missing item when items were delivered even though this was on the delivery note! The one item arrived damaged! Soak offered me a replacement that also came damaged! In the end I had to take a day off work to drive to Soak to return the item to ensure I got one that wasn't damaged. Extremely unhappy.”

Helpful Report

Posted 6 years ago

“Excellent sales staff, very responsive to my dilemma and delivered as promised within 24 hours. Thank you.”

Helpful Report

Posted 6 years ago

Dear Alan, Thank you so much for taking the time to leave this excellent review. We really appreciate you choosing ourselves to shop with. I hope you consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Not too happy on this occation as there were serious problems with delivery that were not addressed with any haste and put us in danger of paying over run costs. This may be a one off but sorry not impressed with customer service and makes us think again about using the company”

Helpful Report

Posted 6 years ago

Dear Mr Coleman, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery. On behalf of Soak.com and the courier, I offer my apologies for any inconvenience that may have been caused to you. We do advise as a Company not to book in any tradesmen until you have received and checked your goods over as we do not cover 3rd party costs or compensation, unfortunately. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews