soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived on time. While packaging left a lot to be desired, the products inside were complete and undamaged. We're happy with the quality and finish. Assembly instructions were minimal but adequate and the two items are installed and in use! Thanks”

Helpful Report

Posted 6 years ago

“Ism very unhappy with the quality of the sink and toilet set. Firstly it was scratched on arrival you did send a replacement but since paying to have it all fitted every time we knock it it leaves a mark. I even sat a bottle of perfume on the top of the toilet and that left a bid mark where the paint work has completely come of we have had to cover it with ornaments tocover up all the mark. Not good”

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Posted 6 years ago

“Good service, fast delivery and value for money”

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Posted 6 years ago

“Lovely furniture at a reasonable price”

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Posted 6 years ago

“Goods were delivered quickly. Prices were good”

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Posted 6 years ago

“Everything delivered on time. All ok.”

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Posted 6 years ago

“We ordered a glass panel for the bathroom. One month went by and the panel never arrived. We called the first customer service rep, who promised to follow up with the delivery company then update me - and didn’t call me back. Next Monday morning I called again. Another rep promised to follow up with the delivery and again never called back. In the afternoon of the same same I got hold of the third customer service rep and finally figured out that Soak never forwarded my phone number to the delivery company so they couldn’t call to arrange a delivery. A few things are very dissatisfactory here. 1) Unprofessional customer service staff who promised to call back and never did; 2) Bad internal coordination between the online sales staff and the delivery guys. In the end the delivery only took place because I called to chase - the delivery people couldn’t find my address and decided to give up on the delivery because they STILL didn’t have my phone and didn’t think to call HQs to enquire. Classic case of everyone kicking the bucket onwards and refuse to take any responsibility for fulfilling an order. Disappointing!”

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Posted 6 years ago

“Prompt service”

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Posted 6 years ago

“On the contrary. Soak has made me very unhappy. Shower screen costing £269. is poorly designed and not fit for purpose. I have had to spend another £50 on a support bar to make it safe. 'Designer' shower tray costing £189 arrived without its waste. Despite asking for waste to be sent urgently I have now been without it for 3 days. I have 3 tradesmen unable to finish their work until this special waste system arrives. Now I have no shower or bath that I can use in my home. Extremely disappointing service, several parts and a whole unit was missing. No compensation offered for additional expense incurred due to their negligence.”

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Posted 6 years ago

“Good price, great comms, super-fast delivery, well packaged.”

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Posted 6 years ago

“They did did a disgraceful job with sending broken items, messing up with delivery and waiting 3 weeks to have the items collected since they did not replace them . Will not recommend them to anyone in fact i will advise people not to ever buy anything from this company”

Helpful Report

Posted 6 years ago

“The materials were not all delivered at the same time, and when we called back to question it, we were interrogated saying that it had been delivered, despite there being no delivery ticket to sign, so no records of its delivery in the first place. Then the materials (Shower trays) were poor quality, but were not replaced. we still have items missing from the first order.”

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Posted 6 years ago

“Good price, quick delivery, great range.”

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Posted 6 years ago

“Excellent mirror. Very pleased. It came well wrapped!”

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Posted 6 years ago

“Radiator and delivery all OK. Phone answering time very poor - based on 4 or 5 calls to your office. Will use you again but this problem needs addressing.”

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Posted 6 years ago

“Lovely product. Just as described”

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Posted 6 years ago

“Speedy delivery with excellent products and value for money”

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Posted 6 years ago

“Excellent items for sale at an incredible price. Really pleased with items received (so far haha), tyvm:)”

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Posted 6 years ago

“Great products at great prices. Nice fast delivery with no hassles what so ever.”

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Posted 6 years ago

“Prompt service, well packaged & quality products”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews