soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order online, competitive prices”

Helpful Report

Posted 6 years ago

“Hi the bath room suite was all ok and delivered on time . The bathroom cabinet was not I stayed in all day on the day it was booked to come but did not turn up so had to ring you and was told it have not been sent .It did turn up the next day just as I was going to work”

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Posted 6 years ago

“The products are great and good value. Unfortunately I had a slight bit of damage on a toilet facia cabinet panel. I called the support line and following the set procedure Soak decided to send me a new unit. The whole process was easy and a swift decision made followed by instant despach of the replacement unit with next day delivery. BRILLIANT! Thank you 😊”

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Posted 6 years ago

“Would have be better if the returns and refund didn't take almost 4 weeks to sort. I will think twice before ordering again .”

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Posted 6 years ago

“Waited far too long for refund .after lots of phone calls .would never use again.”

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Posted 6 years ago

“Good products and value”

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Posted 6 years ago

“Good products delivered on time”

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Posted 6 years ago

“Good customer service”

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Posted 6 years ago

“The radiator I had delivered was slightly bent. Presume it had been lying around but as I had my plumber booked in to fit it, it was to late to return it.”

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Posted 6 years ago

“Soak will always be our first place to go to for bathroom fixtures. We fitted 2 stunning bathrooms and everyone that stays in our house comments on them. The customer service is very responsive and no quibble exchange or replace. Really really impressed with them. Thank you for your wonderful service and quick delivery. the products are also excellent.”

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Posted 6 years ago

“The dials on the shower unit do not tighten up it is impossible to control pressure or heat. Very poor quality.”

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Posted 6 years ago

“good service and quick delivery”

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Posted 6 years ago

“Ordered to new radiators then had them fitted within a few months they started to leak around the welded sections of the Radiator. The rusty water has leaked onto are brand new carpets and Soak apparently do not offer a compensation scheme... They have only offered £150 and new radiators which does not cover the costs to the Plumber. The new £600 carpets are stained and they are not prepared to consider any compensation for this.. Would not use this company ever again.”

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Posted 6 years ago

“Fast service and product very well packaged”

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Posted 6 years ago

“Really great products and super service.”

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Posted 6 years ago

“It was damaged.”

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Posted 6 years ago

“Under no circumstances are my personal details to be used with this comment either on line or in your training. Your company was very good at taking our money during the ordering process but the after care was abysmal. Our shower tray was not delivered on time and then we were fobbed off with promises of delivery by both phone and email which never happened. I wasted several hours on phone calls and it also delayed our plumber. I ended up buying an excellent shower tray which was available overnight from a local company. The quality of your products is nothing special and I a man afraid I have advised my friends to avoid your company. I rarely bother to come at on service but this experience cost us money and unnecessary additional work and time. I would suggest that you have issues with the training of your after sales teams and also with your delivery side. I am sorry to write such a comment and no one individual was to blame as we got the same inaccurate advice from multiple people including an inaccurateemail promise from a senior member of staff.”

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Posted 6 years ago

“Great service when my vanity unit was damaged”

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Posted 6 years ago

“When a part for a shower I purchased needed replacing, I contacted Soak and customer services were extremely helpful and efficient sending me the part within 2 days with out any hassle. Very refreshing and stress free 😄”

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Posted 6 years ago

“good service, delivered when you said, all parts delivered and good condition”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews