SOPHIA WEBSTER Reviews

Name: SOPHIA WEBSTER
Rating: 3.22

3.2 Rating 105 Reviews

56 %

of reviewers recommend SOPHIA WEBSTER

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Metrics

3.2

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service. Please do not use this site. Ordered shoes 8 days ago with immediate confirmation email & funds taken from bank account delivery was to be 1-3 working days with an email to confirm dispatch. Heard nothing by today so emailed for an update to be told the shoes were not in stock & that they would issue a refund but this was only instigated by me contacting them, can’t help but feel they would never have got in touch. These shoes were a birthday gift for my daughter & I am now in the position of having no time to get anything else!! Like other reviewers please use Net a porter their service is impeccable. Wondering from other reviews here how long it will take to get the money back into my account!”

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Posted 5 years ago

“Three weeks on still waiting for a refund and have had no response from their team via email. Very disappointing and would not buy from again”

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Posted 6 years ago

“Terrible customer service. It has taken over a month since item was returned to the warehouse to process refund, which I still haven't received. Would never order from Sophia Webster again.”

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Posted 6 years ago

“Poor customer service. Charged me for an item that they didn’t send out to me. (Ordered 3) Queried this and everytually after taking a few days to reply to my emails they took a several days to refund. Then tried to arrange a return for the other two items and over one week later (I have confirmation they was received by them 8 days ago) and still no refund. Only company I have dealt with that takes so long to process returns and deal with customer queries. I won’t re order from this site as they are simply not efficient. Will opt for net a porter in the future for any Sophia Webster items.”

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Posted 6 years ago

“very Poor customer service - almost 3 weeks to process a refund and no reply to emails asking where it was!”

Helpful Report

Posted 6 years ago

SOPHIA WEBSTER is rated 3.2 based on 105 reviews