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SOPHIA WEBSTER Reviews

3.2 Rating 104 Reviews
56 %
of reviewers recommend SOPHIA WEBSTER
3.2
Based on 104 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 80%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.2 out of 5
Returns & Refunds
Refunds Process
Difficult

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SOPHIA WEBSTER 1 star review on 7th October 2022
Lea
SOPHIA WEBSTER 1 star review on 7th October 2022
Lea
SOPHIA WEBSTER 1 star review on 7th October 2022
Lea
SOPHIA WEBSTER 1 star review on 9th September 2020
Kat
SOPHIA WEBSTER 1 star review on 9th September 2020
Kat
SOPHIA WEBSTER 1 star review on 9th September 2020
Kat
SOPHIA WEBSTER 1 star review on 9th September 2020
Kat
4
Anonymous
Anonymous  // 01/01/2019
Three weeks on still waiting for a refund and have had no response from their team via email. Very disappointing and would not buy from again
Helpful Report
Posted 5 years ago
Terrible customer service. It has taken over a month since item was returned to the warehouse to process refund, which I still haven't received. Would never order from Sophia Webster again.
Helpful Report
Posted 5 years ago
Poor customer service. Charged me for an item that they didn’t send out to me. (Ordered 3) Queried this and everytually after taking a few days to reply to my emails they took a several days to refund. Then tried to arrange a return for the other two items and over one week later (I have confirmation they was received by them 8 days ago) and still no refund. Only company I have dealt with that takes so long to process returns and deal with customer queries. I won’t re order from this site as they are simply not efficient. Will opt for net a porter in the future for any Sophia Webster items.
Helpful Report
Posted 5 years ago
very Poor customer service - almost 3 weeks to process a refund and no reply to emails asking where it was!
Helpful Report
Posted 5 years ago
SOPHIA WEBSTER is rated 3.2 based on 104 reviews