Southstar Plumbers Ltd Reviews

Name: Southstar Plumbers Ltd
Address: 43 Armoury WayLondonSW18 1HQ, London
Rating: 3.77

3.8 Rating 213 Reviews

73 %

of reviewers recommend Southstar Plumbers Ltd

Company Reviews

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Metrics

3.8

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

02088773363

Email:

southstars@outlook.com

Location:

43 Armoury WayLondonSW18 1HQ
London
SW18 1HQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't show up the first time they scheduled. They billed £70 per half hour, after the first 30min I was told I needed a special part they didnt have on hand - and that I would have to pay for the plumbers time to drive around and look for it. I called in a Pimlico Plumbers as a second opinion who fixed the problem in less time, and didnt require the expensive part, and didnt charge for travel time.”

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Posted 4 years ago

“A minor gas leak was detected while installing new oven in SW12. It was a Sunday, so hard to find gas plumbers. South Star Plumbers said they could attend, but we had to agree to the pre-emailed charges ( 60 quid callout + 295 quid per half hour plus VAT). At these prices, you expect an expert plumber who will do fast work. The bill was for 3 hours work, totalling 1,226 quid. This included a 72 quid charge for a testing knob. Outrageous! We had no choice but to pay the bill before the plumber left. I’ve subsequently written to head office to request a part refund. They responded, only to justify their time and the charge. They won't respond to any further emails. Highway robbery.”

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Posted 4 years ago

“Failed to reply to two emails asking for help.”

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Posted 4 years ago

“Called them out to an emergency water leak. Was told that any charges on top of the call-out would be agreed first. In the event they carried out work without my approval and charged £549 for 20 minute job. When I refused to pay any more than the call-out charge as the work had NOT been agreed, I got a call in the middle of the following night saying they were going to disconnect the water mains in the pavement which they did causing the vault below to flood. I reported this to police but they are still chasing me for money. COWBOYS. AVOID at all costs.”

Helpful Report

Posted 4 years ago

“These people are crooks. They took advantage of my son hi has mental health issues. He called them out on a Saturday because a radiator had a minor leak. Instead of saying that it could wait until Monday, they took two hours to change a valve and charged him £700 pounds. Their charge out rate is £255 per hour. When we spoke to they said we can charge what they like and are doing nothing illegal. Shameless and unapologetic. They even referenced Covid 19 as a reason why they charge so much. Totally immoral people who won’t be bothered by this in the slightest but just be warned.”

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Posted 4 years ago

“ftrtrttrtrtrtr”

Helpful Report

Posted 4 years ago

“Please don't use this company. Called them because my neighbour informed me some water was coming through downstairs, the plumber arrived within the hour (the only good thing) he was then on site for an hour after which, some glue was put around the dial/control for the waste/drainage control (that has not been in use for months and also was not the cause of the fault. This was done by a careless mistake in an un-finished bathroom by myself and my soaking wet shower flower), he proceeded to give me some long and confusing story about the payment system being broken, however this was not my issue. When I initially called them I was told it would cost £90 + vat for the callout, after the engineer had arrived i then received an email stating that i also needed to pay £195+vat for the engineer to stay for 1 hr to diagnose and resolve the issue. My bill was £342 incl vat and all I received was glue around a dial. After which on MOTHERS DAY!! I received a call saying their pay pal system was down and I needed to make a bank transfer, to which I replied I would make the transfer once the funds were returned to my account. I then received a rather rudely worded email as well as a further phone call on the Monday stating If I did not make payment by the friday of that week 5% would be added to my bill. THE ABSOLUTE CHEEK! not only had I already paid on time they were then attempting to threaten me with a higher bill even though I had made payment on the night with the engineer taking photographic proof. I used them because this leak happened late at night and I had no other choice, as all other plumbers at reasonable rates were going to be a few hours and I didnt want to wait. Using this company and receiving the bill I did has very much taught me the value of patience. Will not be using again. Also the PayPal payment went through fine and was never returned to my account. So if I had paid again as they had wanted I would have paid twice and it probably would have take a very long time to get a refund from these people.”

Helpful Report

Posted 4 years ago

“I would like to reinforce what Cameron had to say about South Star Plumbing since I had a similar experience. AVOID SOUTH STAR. When I initially called I was asked for my card details which I refused. No one attended the scheduled appointment or called. I did chase them up and was told their van had broken down. They did eventually arrive the next morning. After starting the work I was presented with an invoice with their rates, which did not reflect the rates on their website and the figures quoted when I called the office. They took a ridiculous amount of time to complete a simple task, when compared with other plumbers carrying out the same task. They eventually said they needed parts to complete the job. They were gone for an extended period of time. On returning the item had no packaging and was open. They were unable to produce a receipt after several requests. The cost of fixing a leaking tap, which they were unable to do and suggested I needed new taps and securing the pipes under the sink was extortionate. What a great pity that skilled young men feel the need to cheat, steal and scam in order to make a living.”

Helpful Report

Posted 4 years ago

“I called Southstar for some electrical work, and was lucky enough to get a technician called James who was free that day. James arrived bang-on time, and grafted all day to complete the job. I am very pleased with the work done and James was a pleasure to have around and chat to. Based on this and previous plumbing work done by Southstar plumbers, I would recommend them to anyone.”

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Posted 6 years ago

“I would highly recommend southstar plumbers. Excellent customer service,they installed new boiler in wandsworth quickly ,on time and at a reasonable price.Top Engineer I am happy now boiler and heating is on .”

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Posted 6 years ago

“Our toilet was really badly blocked we called Southstar plumbers.Plumber arrived within an hour to our place in Fulham.Unblocked the toilet very quickly without any fuss,paid them a minimum charge.Will defiently recommend to my friends and colleages.”

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Posted 6 years ago

“Efficient engineers they fixed our boiler in Putney.Very pleased with Southstar plumbers. George did a great job installing the new boiler I needed.A very positive experience,Thank you.”

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Posted 6 years ago

“Polite, punctual and professional.Engineer managed to fix a number of minor problems in our bathroom in the space of an hour for a fraction of the cost that we had been quoted by some other plumbers. Very satisfied”

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Posted 6 years ago

Southstar Plumbers Ltd is rated 3.8 based on 213 reviews