“Poor customer service. You make an appointment and your kept waiting for 2 hours while they take walk ins who are seen before you. I have been waiting for my second pair of glasses for a month. When I enquired why they were still not ready o was frostily told you have one pair so can not see what the problem is. No help with choosing frames or completing my eye tests. Daventry specsavers.”
“Been a Specsavers customer for years. However, I find them to be a bunch of threatening bullies, unless you do what they say, when they say! I haven't been able to visit the store for a while due to ill health. Rather than ascertain the problem (e.g. I might have died), Specsavers sent me an unfriendly and snotty letter stating my contact lens scheme is suspended and will be cancelled. Nobody treats me like that! I'm taking my business elsewhere with immediate effect! I can get much better value elsewhere, with equally good eye care. The moral of the tale? "Shouldn't Have Gone to Specsavers." The only good thing about Specsavers is the funny TV ads that customers like myself pay for!”
“Went to Spec savers in Armthorpe Doncaster the owner of the franchise would not apply my work discount advising my prescription was for reading when I went in for VDU so I could not claim my £45.00 discount. Watch them they are crafty and misslead customers to cheat you out of discounts.”
“Very poor service that left me waiting for 45 minutes for an eye test. When I asked when I would be seen they told me off for not 'signing in', despite never being told to do this and there being no signs to do so. The staff were really rude and unapologetic too. Will not be returning.”
“Slough branch does provide very poor customer service waiting time 2hours and after you get wrong prescription for the glass which made my eyes watering red painful
Poor spacsever
I would be happy if I get a refund for the money that I paid for wrong prescription, not put me agin with this miserable experience”
“I attended Spec savers in Halifax, West Yorkshire after a blackout and feeling very delicate and needed a new pair of spectacles as I have double vision.
The first problem came with the assistant, who despite me explaining on several occasions that I needed her to be succinct as I was having difficulty with processing information and felt really ill continued to chat away and offered lots of information which wasn't relevant to the question we had asked.
The last time I reminded them of the trouble I was experiencing the assistant began to talk very slowly but still conveying the same irrelevant information and then continued to talk to my friend at a normal pace discounting my presence. I explained that I could still hear them, it was me who had to make the decision, and that I needed direct answers to questions and not the same information spoken at a slower speed.
I interrupted them as they continued in the same vein and asked to speak to someone else.
The next person who attended us was an optician who understood and we were dealt with quickly and efficiently and an emergency pair of reading spectacles was ready the same day.
When I came to collect my daily use spectacles I explained during the fitting that these weren't correct and I couldn't see properly. After the lenses were checked against my current prescription, I asked if the prism film had been applied correctly.
This film had been prescribed by the local hospital ophthalmic department whilst the correct prescription was determined and dispensed and is ridged, so it has a definite feel to it. I was assured that this was correct and to 'get used to it'.
I took the spectacles home and after two days contacted Spec savers via email and described the problems as above.
I was contacted the next day by the 'senior optician' who explained to me that it was impossible to tell which way up a prism film goes by the direction of the ridges, plus other deflections of any culpability,which left me doubting myself
My experience with the first sales assistant was ignored and I asked to return to the store.
As I was having terrible problems seeing I asked what would the visit be for and what was the hoped for outcome and was told that the spectacles would be checked. Taking into consideration the previous conversations plus that I had an ophthalmic appointment the next week I decided it really didn't warrant the considerable effort to travel to an unproductive appointment whilst experiencing significant difficulties with my sight.
At my ophthalmic appointment it was immediately discovered that the film was upside down by running a finger against the film and this was corrected.
I then emailed Spec savers again with this information.
The next phone call was confusing as the manager focused on terminology and disagreed that this film could be determined by feeling it and that the direction of the film had no bearing on the information I had passed on about my prescription. It was agreed that I could return the spectacles for a full refund within a given time period, so this is something.
I then attended a local optician for an eye test and to have the prism prescription incorporated into my lenses.
The optician felt the direction of the prism and gathered the correct information from this and then used a machine to find the exact prescription of my lenses plus the prism film.
The two experiences of opticians has left me in no doubt that Spec savers are lacking in many areas of expertise and I can only advise people to avoid this branch based on this.”
“We went into the Coventry city centre store this afternoon to enquire about some sports glasses for my 11 year son. Only to have the unhelpful assistant at the desk to say that there was a minimum of 20 minutes wait. All we wanted was a tough price and to have a look a display paid to be told that they don't have one even though I could see a pair of swimming goggles on display. She said she didn't know how much they would be approximately. We was made to feel like a complete inconvenience. We have used Spec Savers for over 7 years and wouldn't go anywhere else. But after the poor effortless service we went to Boots where the assistant got a brochure and price for us so I will be ordering my son's glasses from Boots. Not only does my son have his glasses from you but do I and my husband. SO SO DISAPPOINTED unfortunately I didn't get the your assistants name she had shoulder length black curly hair with glasses in her 30ies not seen her before there. Look forward to hearing from you Karen Tranter”
“Went to Specsavers Tottenham Court Road branch with my family, we are all more than satisfied with the customer service and the professionalism of the team specially Sabina and Nabil. I would recommend people to visit the specsavers in Tottenham Court Road. Thanks guys.”
“Went with my family to collect my sons glasses. No good welcome and no one asked us or offer us help every one today was working there was just walking around and doing nothing but laughing and talk to their colleagues and seemed to be ignoring us till I had to ask then was told I have to wait and some one will sort us out then we had to wait another 15 minutes standing and everyone just passed us and looking at us and not even to just smile to us and no one asked us or offer us help again till I had to ask then was told oh yah they're here and Finley some one serviced us .also was told my glasses will be ready 2day too from last week but it's not even been ordered yet for me. So its time to go some where else now when I will find more respect to us and to our time.”
“Had the most disgusting service from East Ham Branch. 4 separate visits and no explanation provided about the lens thickness. On calling the woman sales assistant wouldn't let me speak about my frustration and then cut me off. i rang back and she cut me off. AGAIN.
It's not even about the lack of the vital information that they failed to mention. I'm more annoyed about the appalling customer service I received. Other big brands would not never treat customers in this manner at all.”
“Specsavers home visits have been wonderful through out.i cannot fault them as my glasses were ready within 10days.delivered and fitted.only slight concern was only rung 30mins before delivery needs to be 24hrs before delivery.”
“I am a long term customer, and have always been happy with Specsavers.
However I found myself in Norwich for the weekend with no contact lenses, I called the local branch, and then got a cab to it (Whitehorse Road), I had 5 pairs of lenses free of charge in minutes! First class customer service.”
“It seems to be a well organised marketing ploy by specssvers to lure you in with a “Free Eye Test” and then offer you 2 for the price of 1 spectacles - then your processed with no mention of overall cost - then your brought to a counter in the middle of the floor to be given the news on what you are expected to pay. You then have a waiting public audience looking at you. Most people put on a brave face and pay with a smile when they really are shocked inside. There then is a sudden switch from your debit card to pay with the credit card. All begins with “Free Eye Test” ends with you paying hundreds of Euro or Pounds.... Am I the only person that thinks this?”
“I called into Westway Cross Greenford. I was early, no problem was seen . I have an anxiety problem both staff members who looked after me were amazing kind and discreet. No hard sell Thank you”
“The offer of 25% off for over 60’s is very deceiving! The 2 for one offer us available to EVERYONE!!!
I do not think the offer is fair and will not come back.”
“Recycling your frames Sir? Oh no! Buy another 2 pairs of the same frame. It's cheaper!
Booked the appointment online which was very easy to do. On arrival had to fill out a survey that seemed geared to push for frame sales in it's questioning. Very professional eye test and given full explanation of the health of my eyes and what was needed. Staff very helpful. After my eye test I needed new lenses. Wanted one of my current pair of glasses to have just the lenses changed as I saw no point in replacing the frame. The frame is a current stock item. was told for lenses only it would cost me £398. Then I was told due to the 2 for 1 offer if I purchased 2 pairs of frames of exactly what I already have, would come out at £222. In this day and age of recycling why oh why are they trying to push out more frames when I already have frames that were fit for purpose and would then become obsolete for use? Even the staff member said it doesn't make economic sense! Politely told the staff member I will not be purchasing any lenses and not use Specsavers again. Thanked them all and left. Clearly Specsavers do not care about recycling or the needs of their customers and are mainly interested in selling their frames. They need to look at the cost structure of lenses only when the customer has a perfectly usable frame already, especially if it is already a current stocked item.”
“The two for one offer is a bit of a con as you can only get short or long sighted glasses not both when I asked about this they were not helpful and said that I would probably need two pairs of reading glasses ,sadly I can only use one pair at a time
Obviously the ROCHDALE branch does not need the custom do back to vision express or boots I go”
“I arrived early. Was immediately taken up to reception where I waited in a clean and well presented waiting room. I was offered a drink whilstbi waited which was, incidentally no more than 3 or minutes. Was then shown in for the first part of my eye examination. The assistant was friendly and fully informative of the procedure shecwas about to carry out. I was then directed into another room whereby my eye exam took place. The specialist was patient whilst I decided which lenses I could or couldn't see out of. I didn't feel rushed at all. She even spoke to me about laser surgery and was helpful in answering my questions about it.
I felt valued when I attended spec savers (which isn't always the case when attending appointments). A thoroughly pleasing appointment.
No nonsense or waiting around. Pleasantly surprised. Well done spec savers.”
