“Had the Pleasure to attend the Monaghan Branch in Ireland for the first time, and what an amazing experience that was. Extremely polite, helpful, and professional Team. Nothing was too much trouble.”
“Purchased glasses from specsavers Birkenhead may 2022. Only used them for watching TV. They actually fell to pieces in November. One of the arms fell off. I went back to the shop to see if anything could be done as i didn't break them The arm just fell off. I was told they were unrepairable and I would have to pay for a new frame. I just told them to put them in the bin. Not happy with the service. Will never use them again and will stick with my local opticians. Would not recommend.”
“I've phoned the Fitzroy Street branch of Specsavers 3 times over as many days to arrange to collect my new glasses. Always busy, but a return call promised. It hasn't come. This happened last year too. Yesterday I sent an email asking for an appointment, again no reply and I have sent another. Very poor and disappointing customer service; I shall go elsewhere next time I need an optician and certainly won't recommend this store to others. Poor show.”
“Minus One star. Rotherham specsavers used to be good. My bus was a no show. Next bus late. I rang specsavers to say why I'm going to be a few minutes late. I ran to the shop. I'm 62 with asthmatic symptoms. Also have autism. The staff woman in the shop didn't give a s**t why I was breathless just kept telling me to re book. My stress levels were causing a meltdown. Someone needs to tell this member of staff that she doesn't actually own the company. Her attitude stank.”
“I've been going back and to, to Mold Specsavers saying my prescription is wrong. Jack the manager didn't believe me, I had an eye test and the optician agreed with him nothing was wrong. I visited another optician last week had an eye test and found my prescription had improved, hence that's why I was sliding my glasses down my nose and my eyes were very irritated wearing my contact lenses.
In the past years I've had congenital fourth nerve palsy successfully corrected at Walton.
Earlier this year Jack blamed my eyesight changing on not having height measurement in my glasses and decided to incorporate this into my lenses. This also I've learnt to be incorrect, then he proceeded to ask me if I was diabetic.”
“Due to vision problems in one eye (to include a shadow), I paid for a consultation during which my eye was scanned. Optometrist informed me that my eye was healthy. I did not feel confident with what I was told so the next day, with my vision still the same as it was, I went to my A&E who referred me to the eye clinic to be seen the next day. The eye clinic sent me straight away to Moorfields hospital where I underwent surgery that day. So much for specsavers diagnosis of my eye being healthy. It was pointless complaining to specsavers. If in doubt about anything with your vision, get a second opinion.”
“Very indepth sight test with full explanations of current and historical condition and the likely cause of my condition. Full marks to N.Lucas (Optometrist)”
“No answer to telephone calls or emails, failing to notify when glasses are ready for collection. Disgraceful service and pathetic apologising shall not be visiting in the future”
“Booked home test.Got date for 4th November 2022 rung up 4 times to say i had not been given a time .Reply was will get a time 3 to 4 days before appointment. Have not heard anything rung again 3rd November to explain still know time and got cut of.Rung back still could not give a time.Really very poor service.”
“In this day and age of rudeness and poor service Poole Specsavers are a shining beacon of friendliness and wonderful customer service. I cannot praise all the staff enough for their dedication and attention to detail!! Particular thanks to Libby who was so friendly and helpful.”
“Test at the branch was ok although some of the staff not too friendly. I was told my glasses are going to be ready by Monday but still no sign of them. Apparently they haven't arrived yet , which is 8 working days after my visit. I wonder if they were even ordered. Lack of empathy towards customers is beyond me. You might wait for your glasses for ages without a word from Do yourself a favour and avoid this branch as it's such a waste of time, money and your energy”
“Arrived for contact lenses check up today - 15 minutes late - went into room for test - the guy asked 'are you new to contact lenses' I've been wearing them for 45 years! Then he cannot access me online - waited another 10 minutes. Decided to leave as was fuming - went to desk 6 people huddled round chatting whilst one on the phone - I said I was unhappy and leaving to which the lady at the desk said ' well he is a trainee'. I told them the last few times I have been with specsaver for my lenses it has been a farce - issued wrong prescriptions as no one updated the screen. For my glasses I had a good experience. Lenses rubbish experience and have now booked in at VISION EXPRESS .”
“I had my glasses done 1 month ago. The temlpes fell off and had to go back to store to get them fixed. The employees told thus is only a little thing. I wouldn't say so as the fell apart right after I bought them. I also asked to check the lenses as I do not think they are right for me. The employees were looking at me as if I were going something wrong. At the end they said my glasses are perfect and don't need changing. I certainly wont buy from them again. Go to an eye doctor and pay the price for a better check, then go to another company to get proper glasses. You are likely to end up wirh good glasses. Highly dissatisfied.”
“Excellent service from Basingstoke was seen to by Shabana - what a helpful lady and a credit to the company - glasses arrived less than seven days later and are perfect and beat my expectation, thank you SS Basingstoke, thank you Shabana.”
“Yesterday I ordered two pairs of sunglasses from Specsavers Didcot. I wanted them to be polarised and photochromic and was told, in no uncertain terms that no company produced this combination. This is not true as Transition Lenses would have been suitable. I paid £330. At least 2 other companies could have satisfied my requirements. Specsavers staff should not lie to customers just to make a sale.”
