“I bought 2 pairs of glasses from Specsavers Wetherby. I said the vision felt slightly blurred when I collected them. But was told I needed to get used to them. I persevered with them for a month then went back. I was told by the assistant that the lenses I had been wearing for many years, from a different optician, were far better quality than the ones Specsavers supplied. Are Specsavers using inferior quality materials for their lenses? I came out very dissatisfied and will return to my normal optician.”
“Bought two pairs of prescription glasses earlier this year from Basingstoke branch. After a couple of weeks one pair kept sliding down my nose, returned to the shop and they made them tighter around the ears. I've had to return five times now as the same problem keeps happening. I returned again this morning and was told they can't do anything about them, so unhelpful she just brushed the problem off, she said it's over 100 days ...I now have an expensive pair of glasses that are of no use to me unless I want them to sit on the end of my nose! I will never waste my time or money in Specsavers again. Basingstoke branch definitely need to improve their customer service.”
“I have the worst experience from specsavers of cwmbran. On March 14th I ordered eyeglasses. The measurement of the ocular centre (oc) was done from Vicky Morgan with a ruler and was completely wrong. The OC do not CHANGE. In my previous glasses the OC were 36 and in the new 31. From the first moment I wore the glasses I could not see well. I had to go to the specialist to check both the glasses and my eyes with a special machine to inform me that the OC is wrong. I contacted with specsavers of cwmbran by email, after that sophie lane called me and asked me to go to the store.
I went to specsavers of cwmbran on October 21st. I spoke with sophie, she measurement the oc again with a ruler - the ruler is not a reliable way to measurement except the special machine-
she made me an appointment for me with an optometrist on October 31st.
I went. The prescription of my glasses is ok,the problem is the wrong measurement of the OC
Why in all my glasses the OC is 36 and this 31?
I lost my time with specsavers”
“Accompanied my partner to collect her £300+ glasses. I had collected my £300+ glasses earlier that week from the Friars Walk branch in Newport.
The rude 'receptionist' didn't have a clue. Asked us to hand sanitise twice, asked why we were there three times, then asked me to leave the store because of covid rules.
There wasn't anyone else in store apart from staff.
So after spending a combined £600+ I was forced to stand outside in the rain.
The final insult, my partner's glasses weren't suitable (wrong lenses).
Appalling customer service.”
“Visited the bishop’s stortford branch and the member of staff that served me was very rude and told me point blank my appointment had been cancelled and when I told her I had not received an email other than one I received yesterday to say the appointment had been confirmed she told me that they never forget to cancel and that I should check my emails again. She did not apologise for the inconvenience nor did she bother to reschedule the appointment. Will not be returning. I would advise visiting a branch that can help and provide a better level of customer service.”
“Went to the Hove branch George Street terrible the staff are rude. Only interested in selling what you probably don't even need. Are they qualified! !!! I am disgusted to that they are not really bothered about the covid recommendations”
“bought a pair of glasses in January 2021 for £325- from the start they became too wide (arms very thin) and I returned them to be adjusted. Eventually, this month -October, they became impossible to wear as one of the arms seemed loose. I took them back to Specsavers Maghull and the assistant said I must have sat on them! I assured her that they had not been sat upon and she said she would 'see what she could do'. 5 minutes later she returned them to me in pieces and said 'they are broken, you need a new pair'! I will never buy glasses again from Specsavers and would advise others not to purchase there.”
“The optometrist was very good and other staff very friendly but the glasses are not. I paid £450 for reading and long distance. I needed lightweight frames so had Titanium and thinner lenses which bumped up price. After quite a few visits and then a change of glasses I am still in a lot of discomfort behind ears and on nose. If I could just pop in and get adjustments done it would be simpler but told each time I had to make an appointment. Feel I'm on a losing battle.”
“Be very careful when booking an appointment on line with spec savers. I booked an appointment for 21st October and it was accepted when I booked. Unknowingly I then received an email telling me my appointment was 4th November. Unaware of this I turned up for appointment on 21 October and told categorically and rudely that they sent an email with new appointment details and unless I could prove I had an appointment by email for the 21st they wouldn’t take me. Needless to say I won’t be going back to specsavers.”
“Bought a pair of glasses an year ago - £160 with a special deal applied (imagine how much without the deal).
Three months ago the left screw came out, so they fixed it for me, replacing it with much different and much bigger one. It was alright for some time and then 1 week ago the frame snapped at the very same place.
Now, if I was a careless person who keeps braking their glasses, I would understand but my glasses are in perfect condition- not one scratch on the lenses, not one dent on the frame. I usually wear a pair of glasses between 4 and 7 years, depending on the changes in my sight. The one in question, look like brand new (just an year old) and Yet they snapped twice in three months on very same place!
This only speaks about the quality of Specsavers’ products (£89 frame).
Rubbish!
The lady in the Whitechapel office had a look at them and told me that they cannot be repaired. Therefore, I will HAVE to buy a new frame at half price.
I wasn’t happy about it but what can I do.
So she went on looking for the frame for some time and found out that this particular model has been discarded!
I wasn’t happy about it but what can I do.
So I said that any other frame that can fit will be alright at this point, because I cannot see very well through my old glasses.
Then she said “Unfortunately, no other model will be the same, so we can’t replace the frame - you have to buy new glasses…”
I was shocked.
I said “Those glasses are only one year old and you are telling me that there are no spare frames?!?! And I have to buy new ones because you can not repair them either?”
She said “Yes, I’m sorry.”
I said “So basically you are forcing me to buy a new pair, twisting my arm!”
She said “No, I’m sorry”
I said “How can you discard a model, which was available an year ago, whiteout thinking of replacement?”
She said “See, that’s not how it works here”
A good business, one that cares about their customers, would have never discontinued a product without offering a suitable replacement.
A good company, which has decided to discontinue irreplaceable products would have contacted everyone who has bought this product in the last few years, and let them know about it and maybe offered to sell them the spare parts (e.g. the frames) in case they need them in future…
An even better company, would have kept some of those frames at the back just in case someone needs repair!!!
But you know what Specsavers is not the only option in UK, so I will be buying my glasses elsewhere, and I will make sure that no one of my friends and family members ever goes there!”
“Spent an hour and twenty minutes there for a contact lens 'Teach' session. Of that, I spent 5-10 minutes with an optician who was clearly in a hurry. I was passed between 4 staff, all of whom promised to be with me in a minute and left me waiting around. They were supposed to be adjusting a pair of glasses I was picking up but I ran out of patience and didn't remind anyone about that because my parking ticket was running out and I couldn't waste any more time being passed from pillar to post. Aldershot branch. I'm changing opticians.”
“Over the moon with my new specs fantastic optician who visited me at home [i am a 67 yr old disabled man] they measured very accurately I now feel a lot safer when I use my walking frame THANK YOU 10/10”
“Edinburgh Shandwick Pl branch. Not customer friendly. Last 2 occasions I've been in. Once to ask about using old Spec Savers frames for new prescription. Another time with question about lense types. Been met with very curt concrete and almost robotic responses/replies. Don't know if it's down to staff training or what? But as a customer being treated as though you are a bit of a nuisance and your very standard questions are somehow undeserving of any considered reply - just weird frankly. Wont be using Specsavers again.”
“First time having glasses , they recommended the blue light filter at extra £35 so I paid collected my glasses, when I tried to use them the vision was blurry like I could see shadows if I was reading, so I took them back, they treated me like i was crazy and said there is nothing wrong with the glasses, to me there definitely was, so i asked them to remove the blue filter as the prescription was fine but the filter to me seemed to be put on incorrectly, so they removed the filter but dont want to refund my £35 so now I have to complain to whoever is next in charge to get my money. AM I WRONG???”
“Avoid Leicester and Oadby branch!
Where do I start?
In short, avoid Oadby branch in Leicester!
It took the incompetent team more than 1 year (still not sorted) of trial and more errors during lockdown just to correct my vision with wrong glasses each time.
I had to bounce back and forth from the untrained staff to the optician having been left with 3 pairs of glasses with none that help my vision.
Everytime I told them my vision/glasses was not right, I was fobbed off with some jargon or 'waffle' to end up with a more expensive option each visit. Young staff they hire are not trained well or learn on the job so they don't know what they are doing or selling.
I had been told I had wrong prescription from another Specsavers and was charged again for another eye test with additional charge of OCT scan slipped in yet again, vision still not sorted. Varifocals recommended were wrong, single vision wrong now left with not knowing what to do?”
“Been a Specsavers customer at least 15 years. Never again, the quality of both pairs (same) glasses was total garbage. Both pairs are literally falling apart (lenses falling out of mounts/nose pads disintegrating, one pair I lost the screw whilst lens dropped out and it's now zip tied🤦) after less than 10 months, they weren't cheap either (wide varifocals) If they see me again it will only be for an eye test.
The staff were also extremely jumped up, however the actual optician was nice.”
“I have just been informed by Specsavers that my order for contact lenses, placed on 23 July, has been cancelled by Specsavers. Today is 8 October. This is appalling.
These lenses were ordered almost 3 months ago.
No explanation why it has been cancelled. No apology.
What should I do? What can I do?
I went to Specsavers for these lenses, in spite of having a very good choice of alternative suppliers, as I have always had excellent service – from audiology in Dunedin, and Specsavers UK.
appalling service”
“Its a total scam that takes advantage…
Its a total scam that takes advantage of the sick, aged and vulnerable. They offer FREE home visits for those on certain benefits and cannot get out/disabled etc. They take all you private and confidential data then hit you with a mumbled £25 charge claiming its for future expenses. You cough up or get lost. Its just another corporate scam. Reported to trading standards and will never be used again. Crooks”
