“Due to illness I contacted Specsavers home visit service. Telephone staff were courteous, and arrangements were made for a home visit. Visiting optician and assistant were pleasant and courteous. Glasses, however, were unsatisfactory. A second attempt was made, these were unsatisfactory, too. This was followed by Specsavers' failure to keep two appointments and failure to telephone me to explain why. I have been very disappointed with Specsavers' home service. I have asked for a refund. A home optician service is a good idea and could be of enormous help to housebound people, but Specsavers' version of a home service does not come up to standard.”
“I was very disappointed, 65 mile round trip spent 30 minutes trying to park, arrived in shop 3mins.late, after queuing at reception I was seen to by a very nice young lady. By this time it was 12.29 and she was told by the opthalmist I would have to make another appointment. I can't justify the expense of another trip so I will use common sense and go to a local optician.”
“Specsavers Scarborough . My direct debit to supply me with contact lenses was cancelled as I hadn’t been for an appointment with them. I hadn’t been for an appointment as they kept cancelling my appointments. Vicious circle which found me short of contact lenses. When todays appointment was cancelled I gave up and went to vision express! Horrific service! Will never use them again”
“Had an appointment yesterday at chepstow store the assistant was busy but so helpful, he took the time and trouble to talk me through my choices and helped me choose frames also explained all the product options that you for a good experience, Lyn currey”
“Save yourself a lot of grief and go elsewhere. Eye test was on 10 Oct. Ordered 4 pairs if glasses costing just under £600. Went in 2 weeks later for collection and only 2 pairs were waiting for me, the missing 2 had not even been ordered by the branch. The order was duly placed and they were promised for about a week or so and posted out to me. In the meantime I was testing the reading and bi-focal lenses that I had and very quickly realised they were the wrong script. Back these two pairs went, another eye test to check and the correct lenses ordered. Appointment set up for 22nd Nov to collect.Today is 21 Nov and just taken a call fro Specsavers to say the glasses have not arrived. A search then took place and they have been discovered in the lab. There is more to this story, the short version is that they have had £600 for 6 weeks and I don't have my specs. Never again will I use this store and I highly recommend that you shop elsewhere. .”
“Me and my husband went to specsavers in Cannock, Staffordshire for the first time. Never again! After both of us complained we went to the Lichfield store. I was given frames that were too small in Cannock even though they chose them, so they had to be changed.
My husband was given reading glasses at Cannock but was still having problems so had to go back to be told he needed varifocals. Lichfield told him he had to be charged again, so he was charged for the reading glasses then for the varifocals. We will never use them again.
I also found them rude at times.
Avoid.
Disgraceful service!”
“I was a bit concerned at first because it seemed a bit like an assembly line, but within a few moments, my concerns disappeared.
The staff were friendly and very efficient without being impersonal.
my eye test was very thourough and the optician concerned was very good and explained things very well.
In addition, tje rest of the staff were very good.”
“Appalling home visiting service, two wrong prescriptions! Had a third from another optician which was different from the two from Specsavers! Plus I was told I had mild cataract in both eyes which Specsavers never spotted. When glasses arrived they had faulty lenses and had to be sent back to be reglazed, which took over a month! after over 3 months of hassle I asked for a full refund. The complaints I made to head office were not dealt with they just forwarded my complaint back to my local home visiting team! No response at all!!”
“Booked online appointment several days in advance and booked a day off work to attend. When I got to the store my online booking had not been entered into their system so no one could see me. Disgusting service!”
“I spent about £2.000 on my hearing aid. When I needed some new batteries, they didn’t have any!!! And had no idea when they would come back in stock. So I won’t be able to hear from now till when? Similarly when a few months ago one of them stopped working, they sent it to be mended, when I hadn’t heard for some time I phoned to ask when it would be ready for collection only to be told that they’d had it for several days!”
“ripley specsavers derbys plastic nose bridge failed on glasses only 16 month old but now discontinued mmm . dont worry we can get a new piece of plastic and clip it on for you .oh great. how much will that cost. £60 sir . oh Sh.t I was a customer for years”
“Unprofessionals taking care of your eye readings and executing tests after test just for the result to be unsuitable for my eyesight.
3 times they managed to release an issued pair of eye glasses and still resulted horror.”
“I Visited your Horwich, Bolton on the 17th Nov 2019 and asked for a free NHS eye test advertised. told the reception that i had an eye test over a year ago but my eyes ached and the previous eye test i had paid for as they said the NHS eye test was every 2 years. all paperwork fille4d in and initial tests completed, then went next to see the optician for finals tests and she asked the same questions again. on telling her i had had a private eye test a year ago she told me i as not eligible as i had an eye test recently? less than 2 years even though i had paid this myself. she asked if i wanted to pay ad i refused! the issue? why not tell me at the beginning instead of wasting my time, on telling the reception why i was leaving early, they said "this was new one one on them"?”
“Purchased Timberland frame from Lewisham branch and after two months the side arm has broken a £80 replacement charge was requested to repair a shoddy product. Why are Specsavers supplying frames not fit for purpose?”
“Treated like a fool and felt like a lair in the Gorseinon shop when I complained about a so called offer they had. When I tried to complain to head office via their website the complaint went back to Sally Anne who says she owns the store. And dismissed my complaint completely. She has told me there’s a nice friendly optician a few doors up and I should go there. Well Sally Anne I think anyone living in Gorseinon should also go to another optician.”
“Overpriced poor quality glasses. Terrible customer service. Look online for proper functional websites, better glasses, prices and deals, fast responsive customer service. Getting access to your prescription should not be difficult or time consuming. With SpecSavers it is. They don't even use e-mail. Leet alone have a login functional website. It's a joke.”
“Went to Specsavers Stamford this week for an eye test. The staff were extremely helpful and very professional. They explained everything in detail and the dispenser guided me carefully through the selection of frames and lenses. I recommend them as a 1st class opticians.”
“I have very little faith in Specsavers
I have only had my glasses since mid September and have returned to the store 3 times as they are coming apart
And the lens then moves
Been verifocal lens they must sit true
But as they come apart the lens then moves making it hard to see out of the lens
The excuse they are using is that they are floating frames
Which having visited a independent optician they said the glasses should not be coming apart like that
So I have explained that to the technician in Specsavers and he replies there wrong
And his right
So I then explained I have visited another Specsavers branch and they have told me the same thing they should not be doing that
And again the technician says there wrong too
They took it to the back of the store done something and came back this time they have damaged it even more and scratched the paint off the frame
There words were that’s normal to happen
Sorry it’s not normal for a pair of glasses less then 2 moths old to have to be returned to store 3 times and then for them to damage them
As the the ads on tv say shouldn’t go to Specsavers”
