“Specsavers sell JCB work glasses but do not accept any repair. I bought two glasses from them, one for everyday use and another jcb safety glasses. As you expect they would be able to repair your safety glasses, but no. This is ridiculous. My glasses broke one of the legs. I paid for them over 80£. When i got back, they claimed that only JCB does repairs to safety glasses and this minnor damage cost 70£ to repair. Do not use they services they are rip offs.”
“Specsavers sell JCB work glasses but do not accept any repair. I bought two glasses from them, one for everyday use and another jcb safety glasses. As you expect they would be able to repair your safety glasses, but no. This is ridiculous. My glasses broke one of the legs. I paid for them over 80£. When i got back, they claimed that only JCB does repairs to safety glasses and this minnor damage cost 70£ to repair. Do not use they services they are rip offs.”
“First time using Specsavers (Longbridge) as it’s local. Been wearing glasses/contacts over 30 years but now need varifocals. Wanted my frames reglazed and was told it would take a maximum of 2 weeks. Now in the third week and phoned to chase (2nd time of calling as first time I was told they’d be in the next day), now to be told my lenses were out of stock and will now take another week! Why I wasn’t told this when I originally called I’ll never know. They said they will mark my order urgent, really disappointed with the lack of communication. Surely they could’ve called out of courtesy to let me know there would be a significant delay. They were extremely quick when taking nearly £300 off me for my lenses. Once I get my glasses whenever that may be, I won’t be using them again. When I call the staff are abrupt and don’t listen, they don’t appear to realise how important it is to be wearing the correct glasses when you’re struggling to see properly. I get the impression that the shop floor staff couldn’t care less.”
“I made an appointment for elderly mother to review her hearing aides as she has struggled for 5 months shielding. An hour before appointment Linda the Director at Romford branch called to say it was a provisional appointment and she had to rearrange. We had to get her ready and arrange transport and this a Director left mum upset and confused. Totally unacceptable. Thankfully they have people like Debbie in central and Marie in Romford who care and sorted appointment for 11.15. Linda acted in a very poor way. You cannot cancel one hour before and no one ever mentioned provisional appointment. Very poor approach by supposedly the Director of Romford Specsavers. Unacceptable and shows total lack of care about an elderly customer. Linda also promised mum a call back in 30 minutes as she was so confused but that didn’t happen.”
“In July /20 i went to specsavers for eyetest as i do biannually. I know i now need reading glasses. Been wearing glasses from a very young age.
The frames i was interested in where not even on show in store (Nuneaton branch). Dispenser said she would order them in and give me a call to come in and try them out and choose lense style.
I got the call a week later whilst i was driving so could not answer. Later that day i returned the call, which I recognised as the branch number with the local dial code- put me through to a call centre which had no idea about my issue. They said they would get the shop to call me back before the end of the day, because i wanted an over the phone quote for frames and lenses (covid requires an appointment to see shop staff and i felt this was not needed for mearly a price quote).
Guess what? Over 4 weeks later im still waiting for that call. Its a good job its only for readers and not my main everyday specs i need to replace.
Not happy with the follow up service one little bit!
When i took eye test i was in the shop for 1h 15mins and came out wondering why it took so long.
With covid, i understood that customers where being fast tracked through the eye tests.
1h 15m is not what i consider fast tracked and if i didnt have to remind staff i had a parking time limit, i would have been in store much longer i believe.
Take from this what you desire, but whether i use specsavers in the future- im not so sure.
PS. The day before eye test appointment, which i knew already. I recieved an email, a text and a phone call to remind me. The only thing i didnt get was a pigeon with a note attached to its leg!!!”
“I would give NO stars if i could.
I thought i would give Specsavers Burnley a go as it is more convenient for me But OMG what a Major mistake
First and Last time!!
I have been wearing spectacles over 30 yrs and have Never known anything like it!
The staff were rude and obnoxious and i came home and cried every time i had been in the store as i was treated so badly
I also ended up paying £230 for One pair of £69 Varifocal spectacles that i simply cannot wear.
The Asian gentleman who fit my spectacles had no patience with me and would not listen to me at All, was off hand, very abrupt, giving it look here, look there and keep your head still etc, almost shouting at me, he made me feel completely demoralised and stupid
No respect what so ever, I am elderly and so i struggle
Then when i collected my spectacles they needed adjusting as were a bit loose so a young girl completely bent both the plastic arms out of shape.
She has bent them long before they reach behind either of my ears so now they don't fit and has completely ruined them. They throw the varifocal out completely!!
She Also refused to listen to me as thought she knew better.
No she didn't, I have Never before in my 30 years had my glasses arms bent and ruined in this way, There was no need!!
My £69 spectacles cost me £230 for one pair as i need thinning But these have Not been thinned at All!!
They are the Thickest Heaviest lenses i have Ever seen and i have been wearing spectacles over 30 years. They are far too painful to wear for even ten minutes.
I am a pensioner on a very limited budget and cannot afford to loose this kind of money
I have Never known anything like it in my life, my daughter is looking in to who to complain too above the people in this store.
Truly Awful experience. I usually use Asda or Tesco where my lenses are Always thin+light, Not buldging out of the frames and who both have friendly, kind and courteous staff.
I was willing to pay a bit more just for the convenience But i will Never again go near Specsavers!!”
“The lens of my 15-month old glasses is damaged. Clearly a question of warranty. First I was told by phone that I get it replaced f.o.c., because, due to lock-down warranty is extended. Next, I get a phone call that I must present my glasses in the Worcester shop. Understandable. There I was told that no warranty extension does exist and I must pay £ 254.00 for a new lense. When I looked sharply at the member of staff, she came immediately up with "we can do it for 50%".
That is very questionable customer management at the Worcester branch and the following clumsy and very misplaced argumentation by the store manager was a total waste of my time.
What does Specsavers offer others don't do? Nothing. With such customer care, neither my wife nor I have the need to consider Specsavers after many years again”
“Satisfactory experience at the Stanmore branch of this opticians on Church Road having my first eye test, although made to wait about half an hour longer than booked. Frame selections are okay, but a little more variety would be welcome! Staff service was fine but again could be bettered with a little more listening and understanding of customer needs.”
“Satisfactory experience at the Stanmore branch of this opticians on Church Road having my first eye test, although made to wait about half an hour longer than booked. Frame selections are okay, but a little more variety would be welcome! Staff service was fine but again could be bettered with a little more listening and understanding of customer needs.”
“I visited your Morayfield branch and found Ben to be most helpful, considerate and such a wonderful chairside manner. I highly recommend his assistance, warm personality as he makes you feel so comfortable and relaxed. I do suffer with anxiety and with Bens skills/mannerism I was totally relaxed. Great representation for front line at your store. Thanks Ben and appreciated. Regards Debbie M”
“Letter sent to Specsavers waiting an answer.
On 6th August 2020 at 8.30am it was my idea to have my single pair of glasses with a more cheaper frame of £69 more than spending £129 and the information previously received from you were enough to make such decision to get at Fitzroy Brunch in Cambridge the single pair of glasses.
Unfortunately a very shabby member of your staff as he had the shirt very untidy with no tag’s name acting as manager calling himself as Mr Sha.... said to me that I was coming in the brunch too often and it would take me in the shop if I was prepare to buy something .
I called this kind of behaviour the cow boy of the retailing forcing people with abuse behaviour and attitude. Clearly I felt after this arrogant behaviour no particularly happy to deal with the continuity of purchasing the glasses and I left.
Is this the way you are training your staff? No I do not think so, so put right now before this element is getting over the concept and philosophy of Specsavers with a more damaging result
If requires more details please let me know, I do not think everybody needs to be punished for an element where should not be in the medical retailing at all.
Please note that if you buy a prescription glasses at Spec you get one nearly free as 2 for 1, but if you want only a pair of glasses you get 20% discount and here it is not making any sense wondering the value of the frame as the lenses when you can have another for free.”
“Visited the Mansfield branch yesterday for a young family members eye test. It was absolutely packed every work station had a customer. Did not see any employee wearing face shields only the normal blue type. Considering how close both parties were sitting I was concerned and if we were not there due to an eye problem I would have left. I have a serious health condition so could not go in. Waited outside 15 minutes over the appt time. In all the appt took 2 HOURS! The worst Covid violation happened when trying frames at the end. The operator placed the tried frames back on the rack without sterilising them which was inexcusable. A different operator was heard to say to an older customer “pass them to me after trying and I’ll clean them”. Why has the manager not made that an absolute rule to all staff. Bad experience and will now take her prescription to a covid award optition.”
“I wanted to repair my glasses but was told I had to get a new frame,had them 6 months never again cheap frames went to my local in Athenry job done as good as new”
“Do not use Fulham store I have been overcharged and given different frames from which I had chosen. I have never received the so called phone call I was supposedly to have had to explain what had happened, obviously because he thought his actions would have no come back. I have used this store since it opened and always had excellent service. I will never use this again. Last week I purchased some hearing aids at Kensington store and the staff there were great. I will take my business there in future. Fulham lost out on a £1,995.00 sale. Go to Kensington for honesty.”
“I visited Anjlee in Specsavers Kensington for arrange for some hearing aids. I found her extremely reassuring, professional and very pleasant. It is important to be comfortable when going for such appointments, Anjlee made me feel extremely so. A week later I went to pick up my hearing aids and was so surprised at the amount of difference they made. This was because I had listened to her very knowledgeable advice. I am really pleased I chose this particular audiologist for my problem. I would recommend her 100%.”
“If I could give it no stars I would! Terrible service poor range of spectacles when I did get spectacles they did not fit properly and lenses were misaligned and then I am told I cannot get a refund unless a manager is in the store. I have been waiting for a refund now for 3 months. Do not use this store!”
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Jennifer Smith
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Jennifer Smith
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Review of Specsavers
Jennifer Smith
6 reviews
1 star: Bad
4 days ago
I had my eyes tested a few days ago at…
I had my eyes tested a few days ago at Nuneaton store. Firstly they left me for an hour as they had forgot me. Everyone else was going in bar me. I had to go up to reception and ask why. The clip board with my information on was pushed right back and not sticking out like the others. The opticians never bothered to look in the slats so missed me.
Anyway I went in to have my eyes tested. She kept. Saying wrong things about me despite having my information on screen. So I am assuming she had someone else's. For instant she said I had my glasses for 4 years when in fact I had them 2. She didn't test my dey eye either. In fact the whole test was so rushed I am now so worried it was wrong and the glasses I paid £333 for will be wrong. The optician just wasn't interested in me whatsoever.
Then down stairs to choose some glasses. The lady I seen was awful was so rude and arrogant towards me. I could only pick 5 pairs. The sunglasses I wanted she didn't find and had to make do with some others which I don't particularly like. My other glasses were not my choice either but once again I was being rushed. She wasn't any help saying which looked nice and which didn't. And I feel the measurement for the varifocal will be wrong too as only did one eye and didn't do them for the sunglasses. So that will be wrong for sure. My sister in law who went the week before had brilliant service but I didn't for sure. That's why I went but next time will go elsewhere. I supposed to go every year to have my dey eye checked but the optician I seen must have been having a bad day as simply wasn't interested.
I did email my complaint 11 days ago but I have had no response. Hence putting this review on here.”
