“Absolutely disappointed with the service at this establishment. I ordered a glass piece three weeks ago, with the promise of delivery within two weeks. However, it's been almost three weeks now, and I'm still waiting. Every time I call to inquire about my order, I'm assured it will be delivered that day, only to be left waiting again.
What's worse is the lack of transparency and accountability from the staff. When I spoke to the owner, they assured me of compensation for the delay and promised to expedite the process within four days. However, when I followed up with a customer representative, they conveniently claimed the owner was out of state and couldn't confirm anything.
It's evident they're playing games with their customers, making false promises and dodging accountability. This level of unprofessionalism is unacceptable. I urge others to reconsider doing business with this establishment until they can demonstrate a commitment to honesty and reliable service”
“Went to Wakefield waited 20 minutes for my appt eye check. Optician great but then left standing there to pay, buy eyebrows and get measured for first glasses, so in the end I bought glasses from somewhere else”
“I attended the Bridgnorth branch for an eye test on 8th Feb 2024 and the service and professionalism was first class. I have since had to request additional correspondence and the response of the staff was yet again FIRST CLASS! Highly recommended”
“The Optometrist at one of the Newport, Gwent stores misdiagnosed a macular hole and completely missed a tumour in the other eye and he was a so-called expert with OCT imaging.”
“Hi,
My girlfriend booked a home visitation eye sight appointment, as she has really poor eye sight and struggles to see things (even at close range) and ends up constantly squinting, thereby wrinkling her skin and causing pain in the surrounding areas. Specsavers had confirmed about a 2 weeks prior the time and date of the appointment. All going well, my girlfriend proceeded to get an early nights rest for the appointment set for the early afternoon the following day. She woke up early, as she is diagnosed with anxiety, agoraphobia and depression, and likes to be prepared for anxiety ridden events. Like interacting with new people and people in general.
The appointment was set for 12pm-3pm, and we waited for that whole interim. I also had to book time off of work to stay with her for the appointment due to her agoraphobia, anxiety and difficulty interacting with people. Long story short, they didn't show up at all in the end and only cancelled the appointment after 3pm, which was after the range of times they had said that they would arrive within. The said opticians had full knowledge of my girlfriends conditions and without regard have cancelled an appointment. She is having increasing stomach pains, currently, due to stress and anxiety and doesn't know when she will be able to book again.
To be completely honest, I would give this a 0 rating if I could, but there's only space for a 1 star review. But I am not very happy with Specsavers service and as the supposed foremost optician in the UK, I expect a hell of a lot more!”
“I applied for an entry-level position in NI, boasting strong qualifications and supposedly requiring no visual experience. However, the following day, I received an email stating I wasn't selected for the next stage, with no explanation provided. Upon expressing my dissatisfaction and decision not to apply for any future positions at Specsavers, I later received a call informing me that I had progressed to the second stage of the application process. Despite this, I declined to continue, as the recruitment process seemed unprofessional. I felt unfairly treated, lacking equal opportunities."”
“Spec Savers: Creating Brand Awareness for All the Wrong Reasons
I purchased a pair of glasses 6 months ago (Mar 2023) from Spec Savers in Musgrave Durban and recently received a call stating that claiming that I am owing funds to them which I informed them is incorrect.
I then pointed out to Roshina Singh the finance lady that all payments were made, she then claimed that this could have been a communication error on their side and resulted in me being informed that no funds were owing. She then offered that I only pay 50% of the amount that they were claiming in order to make this go away.
This is not the sort of unethical behavior one would expect to receive as a customer.
Why must a customer be held liable Spec Savers incompetencies?”
“I worked there! Everything these customers say is true! They only want your money, they do not train their staff, there is clear clinical negligence happening and staff are paid absolutely peanuts. Do not use this company”
“We heard about the home eye test facility, and called to confirm this was a service that may be available to my partner.
An appointment was made, but we were offered the slot of a cancellation, meaning his eye test was carried out within two days!
The test was exactly as you’d expect in store, thorough, and informative regarding his prescription needs, then followed up with a colleague to the option, who brought a huge range of frame choices, and advised my partner accordingly.
We’re waiting for his new glasses to arrive, when he’ll be fitted with his new specs to make any possible comfort adjustments.
Brilliant professionalism at every level, and all from our living room!
We can’t thank, and praise this service enough. Excellent!”
“tamworth . ankerside store..
The most abysmal treatment i have ever experienced in 60 years of wearing glasses.
Twice in 3 years they got my prescription wrong meaning more visits back to sort it out and incurring parking costs and time . when i asked to upgrade my frames slighty at no cost to me but as a form of goodwill it was a straight NO ,so much for customer service.
Also the staff at ankerside stand centrally around gossiping loudly about their personal lives for all to hear, SO PROFFESIONAL not....”
“After an eye test at my local store in Honiton I committed to reglazing my existing frames with new lenses and was told they would be ready in a fortnight and possibly earlier. The fortnight has come and gone and they are not ready. Delays happen but what I cannot understand is why it is ‘impossible’ for them to find out when they will be ready.The rather feeble explanation offered was that they come from Hastings on a courier and no-one could say when until they arrived. They are my only pair and I need greater certainty.
Phone calls supposedly to my branch are diverted to an automated service that does not take messages. Very poor Specsavers”
“They didn't make me happy 😞 I made an appointment for eye sight test as i was having pain in my eye got told I needed an emergency trearge test but no test available at that particular shop told they would try another shop and get back to me failing that advised to go to walk-ins at hospital tat was over 24hrs ago and haven't heard anything back from them and I'm not sure if I want to go and spend 8 hrs plus waiting at the local hospital..”
“I have been with specsavers for a number of years so after my recent pair of glasses frame broke on one side I decided to go back to them, I was really pleased with my smaller frames from a number of years ago as I have small facial features and they suited me really, really well, during attending recently they explained I would need an eye test and would have to pick out a pair of frames, I looked at the current frame range and asked did they have some smaller frames as the frames they have now don't really suit my requirements, they told me they don't have the frame range that I had and unequivocally said they were unable to get smaller specification frames now, I was displeased with this but decided to have a look at the current range, this was whilst waiting for my eye test, I asked the young lady at one of the desks could they analyse my current lenses and use this specification with the new frames, this she said was not possible, I asked did they have my lense specifications from years ago and this person said they DO NOT and I would have to go along with what the testing optitian says, I go into the cubicle for the usual field vision test and what not, then came the test. After being told Specsavers of this branch DO NOT have my current lense specification by the young lady outside the testing optitian started to test my eyes, she put a few lenses in and asked could I read the letters of the test card, I said I could and read the whole thing, with this she said "oh" and supposedly changed the lenses to what she said were my current lenses, so after being told they don't have my current lenses prescription she comes out with what she did, so I told her that I was told they didn't have it but then there it is, she told me that with the glasses I have now my eyesight has improved somewhat !!!! So this is the thing, when I go back outside the test room I again ask for my current prescription to be used in the frames I had then reluctantly selected, with that I was told that since my eyesight has changed, not got better but "changed" then I would need verifocal or bifocal glasses, as I didn't know which was which and wasn't exactly shown how they work I went with and said "I wish to have bifocal glasses" so then paid an extra 12 pounds due to exemption certificate not covering the full lenses amount, I then went away and thought "great, new glasses so as not to keep gluing my current broken pair" I waited the usual few weeks as it was Christmas time and then had a phonecall to say my new glasses were ready, I went in and put them on and was shown a test card " I couldn't read the small print in normal eye view so had to look down to the bottom of the lenses to read, I could read it but this caused me such a stinking headache and neck ache from the moment I tried I asked again could I have my current lense prescription in the frames I had chosen, at this point they gave me the paperwork which explained that the lenses which they had supplied were verifocal and not bifocal which I had asked for, I told them that I am unable to use the glasses they had supplied and they suggested I go and try them for a few days, which I did, I took them back a week later and stated I was not happy with them due to it causing such pain in my head and neck, I unfortunately have a brain injury so my eyes visually see differently from other people's, then then said I would need two pairs of glasses, I drive so to be able to drive we need to see things as they are, what with two pairs to drive and read signage I would have to swap my driving pair for my reading pair, it doesn't quite work out like that whilst driving does it, when driving along you have seconds to read signage for exits, etc. I am not a happy chappy because they messed me about and doubt very much I will be using their "NOT SO FANTASTIC" services again, get fed a load a rubbish to be told I need two pairs of which I would have to pay more for "customer services have gone right out the window with these, they don't supply you with what you need, they supply you with what they want you to have, meaning more money is spent on unusable glasses"”
“Harminder went the extra mile (25 march 2024 West Bromwich branch) to make me feel comfortable and make the right choice. I was feeling uneasy and pressured before hand but I’m glad that she was able to address my concerns in a courteous way. Will definitely recommend here and I hope she gets the recognition she deserves”
“Impossible to make an appointment truly awful phoneline receptionist hardly spoke english I had to speak v e r y slowly then the woman was rude and shouty and refused to give me an appointment for fitzroy street cambridge as I am registered at a London specsaver!!!! This is ridiculous behaviour I joined specsavers as I was assured I could go to any branch anytime. WTF now it is a crime to buy a pair of specs from an other branch???? Ridiculous and unacceptable. Plus they are clearly not giving their staff any customer training whatsoever and apparantly accepting people who have no knowledge of either the english language or customer care.”
“Incompetence is beyond belief. This will be my 7th visit to them and this time it will be for a refund. If you have anything more complex than single vision lenses forget them don't even go near them. They incorrectly logged my previous previous varifocal lenses incorrect test incorrect adjustments an argument with incompetent narcissistic Karen assistant which resulted in a embarrassing climbdown (she was wrong) with no apology. Picked up remade glasses in another branch as I refused to go the previous and now these glasses are even worse so bad that they are literally unwearable. Specsavers have gone down the tubes literally in the last 2-3 yrs. If I could give them no stars I would. AVOID AVOID AVOID...”
“After deciding to go elsewhere for my glasses I'm so glad I did. No more packed waiting rooms...appointments running late...cheaper glasses with scratch resistant included. Won't be using specsavers anymore.”
