“On my first appointment staff were welcoming and friendly. On my second visit to collect my glasses I realised that the wrong frames had been ordered. The correct frames were ordered and told be ready in three days. A week later I phoned for an update. I was promised a phone call back which took all day. Went in only to find the tint had not been added to the glasses. Now have to wait yet again before I get my glasses. On my last appt I was overdue by 15mins whilst the staff did admin work in full view of me. Not impressed.”
“Cochrane, Alberta.
I recently had the most thorough and informative eye exam ever with Dr. Vu. From the moment I walked in, I was impressed by the professionalism and attention to detail. Dr. Vu answered all my questions with clear, visual explanations that made the complex aspects of eye health easy to understand. The care extended to my daughter’s exam as well, from the exam to the guidance and expertise in choosing eyewear. Dr. Vu’s expertise and patient-centered approach made this the best eye care experience we've ever had.
Thank you Dr. Vu and staff!”
“Not sure Specsavers are reasonable with their customers. You will ALWAYS need replacements. How amazing - apparently a slight adjustment to your prescription! Haha!! Great sales idea.!! Its the way they operate because The glasses have poor quality lens and lose visibility and Impossible to clean! Last visit, I suggested they were wrong.
Found out the sight line was inaccurate. Finally went back as still not correct but told they absolutely matched my prescription and had been checked. Specs still not right and never have been. Poor lens quality and now a hinge which I reverted to using super glue. Rubbish product!”
“Shina made very welcome i am disabled with a speach problem in a wheelchair she was very caring and patient with me which i liked a lot i also had mt contact lens check she was very patience with me as well, i feel specsavers treated me very well 😀”
“The staff at Specsavers are fine. The online booking system is garbage. 1 of the questions does not fill your criteria? You will go round in circles endlessly. It is similar to many other systems. It does not take into account the slightly unusual. Not fit for purpose I would say. You need an appointment and have slightly different needs? Telephone.”
“I ordered two pairs of prescription sunglasses last week, and went to collect them today. They opened the cases and they were normal vision glasses, not sunglasses. How hard is it to get a simple order right? Maybe, in their own words, the person that put my order through 'should have gone to 'Specsavers'!! Inept doesn't even begin to cover it.”
“The staff at the Cochrane, AB location are helpful, knowledgeable and provide excellent customer service. Sandra and Dr. Vu did a great job and now, with my new prescription, I can see everything I need to. Thank you :)”
“Everything. To start the staff are rude, the shop its self is dirty and covered in dust.
I had an inspection from the director in store about my eyesight, but because I kept on blinking he started swearing at me and was extremely rude. In the end I left. I’ve never been insulted in all my life. This is a terrible store and I wouldn’t recommend it to anyone.”
“Customer service at Norris Green branch appalling. In fact no customer service! Staff too busy chatting to one another to help my 82 year old mother who has been a customer of spec saver for many years. She was given very little help in choosing the two new pair of varifocal specs. She spent a lot of money and when collecting they just handed the glasses to her without offering to try them on her and checking that they were ok. Very poor service indeed. Do not shop at this branch of spec saver!”
“Went to pi k my new glasses up ..couldn't see anything the old ones iv had 2 years that are scratched work better .had to get a full refund of £366 ..staff are useless to fuzzy don't leave you to pick the lenses. Rushing you through..”
“Terrible experience with specsavers. My mum had to get two eye test, because they gave the the wrong glasses the first time. Then when she went to pick up her glasses the second time they were also the wrong glasses and made her eyes blurry (again) . When she asked for a refunded as she couldn't go through another test (for a third time), they wouldn't even pay her my fully refund! Disgusting behaviour!”
“Ibz at Loughton branch went above and beyond for us. My sister is deaf and he doesn’t even do audiology but he went out the back and went through all the parts and we left with my sisters hearing aid back up and running which was absolutely fantastic. Lovely guy!”
“Rude and arrogant, argues with customer one person at Norwood store is giving Spec Savers a bad name.
We are filing a detailed explanation as to why? Direct to upper management. They took my money but no glasses, it was very stressful experience for us to shop with Spec Savers.NEVER AGAIN 😡😡😡”
“The moral of the story is “Speck Savers have my glasses and my money. “ They just refused to be helpful. One person in particular from the Norwood store.”
“Having had a bad experience 20 years ago at specsavers, my wife convinced me to give them another try. I use varifocal lenses and the total cost came to £380.00. When ready it was clear they weren't right but told to give them couple of weeks to get use to them. After a couple of weeks I returned and the assistant who served me was very rude and would not let me speak. She told me She was insisting I need an upgrade which i finally agreed to which cost met another £40.00. The reason she gave was the lenses specsavers use are different to the ones you would get at an independent Opticians, stating the reason why spesavers are cheaper. No further checks were made when I returned my glasses and when I returned to collect them there was not even the slightest difference than before, i believe they where not upgraded, just handed back to me in the same state. Having had a another eye test with a different company I was told that the branch of specsavers where I bought the glasses from have a manager who pushes the staff to charge customer as much as they can to improve their monthly bonusses. I returned the glasses and demanded a full refund, which i got. Never will I use them again.”
“Visited Specsavers Macclesfield for help with new glasses. Natasha went beyond expectations to resolve my issue - her customer care was outstanding. In my experience, this store always gives
great service on every level.”
“I recently visited the Specsavers in Barking Town Centre, and I couldn't be more pleased with the experience. From the moment I walked in, the staff were incredibly friendly and welcoming, making me feel right at home. Ivetta, in particular, was fantastic. She assisted me with getting my prescription glasses and provided excellent advice, ensuring I chose the perfect pair for my needs. Her knowledge and friendly demeanor made the whole process smooth and enjoyable. I highly recommend this Specsavers location for their outstanding service and especially commend Ivetta for her exceptional assistance.”
“Specsavers are ok, but not great.
I have 2 pairs of varifocal glasses from them - both the same prescription, but one with the base lens specification (cost £65 including the frame) and the other with their 'best' specification (Superdigital, 1.74, coatings, etc) at over £350.
There is absolutely no difference in vision between the 2 types of lenses.
I had no problems adapting quickly to the Specsavers varifocal lenses, but the quality is ok, not the best, but ok.
Next time, I will go to an independent optician for Zeiss lenses - they don't cost that much more but seem to be universally acknowledged by the profession as the best.”
“Satisfied so far with the product though I'd like to make a few suggestions for further improvements.
Perhaps there could be an eyewear in future with multi coloured dynamics controlled through a mobile app.”
