“I had an appointment 8/6/24. Parking was quite bad had to park a bit further out. Got to my appointment 5 mins late. I then waited a further 5 minutes to be noticed by the staff, only then to be told o was ten minutes late late and they had already started the next appointment. I feat they were š¤„ lying. Hence on my next appointment I will be just as predantic with them.”
“I booked an eye test specifically for distance/sunglasses. The optician decided that I was told that I should have asked for a scan. I declined as I thought I would have one during my 2 year check up. She decided that I had been told about a weakness and I was on a recall in 12 months. That was the first I had heard and told her. She insisted I was told, well, she wasn't at my last check up so doesn't know what was said!! We both had a difference of opinion, so she decided I was being 'aggressive' and wouldn't carry out any checks, all's I did was stand my ground.”
“Had my eyes tested, bifocal was recommended, although I insisted that using these glasses I have to keep bending my neck, and my jobs require me to look ahead and down. I decided to give it a try after being reassured that they could be returned within 30 days. I tried them but was having massive headaches, returned them with 30 days, was told at the Arndale branch that they cannot change them. After pleading with them, their supervisor told them to only change one of the glasses. So I have a pair of glasses at home gathering dust, because I cannot use them...there goes my hard earned cash. After so many years with Specsavers.”
“OMG was I totally shocked by Specsavers total lack of care and understanding when it came to buying glasses. Iām a single dad with a broken back so sadly havenāt worked since 2018. I went to Specsaversās in Stafford to get another eye test due to the amount of letters they kept sending me. Of course I needed new glasses so I chose some frames and told her I need varifocals. It was going to cost me almost 200 pounds so I asked to pay half now and half when my glasses arrive back from China where they are sent to be made. The woman quite bluntly said if I canāt pay then she canāt put them through. I explained I didnāt have that much cash and she said itās their store policy not to allow have payment before. They require all the money or I can just go away. I wouldnāt recommend Specsavers in Stafford if you are struggling to make ends meet.”
“There glasses are not good quality they donāt bend the glasses to your head so they always fall off and break every single pair Iāve had has did this Iāve always ended up with one arm of the glasses off an one arm on”
“Thankyou Specsavers.. Got my Comfit specs lovely and lightweight. Wish I had purchased before!! It's good to no longer squint as my prescription changed... Love love love the frames and comfort.. Recommend Clementine comfit frame.. Optician who did my eye exam was so kind and very thorough.. Prescription is perfect thankyou so much”
“Visited four (4) Specsavers in the Midlands to have them look at my Reading Glasses which got damaged. The damage was to the spring hinge (common problem) which any optician - educated and experienced - would have looked at, instantly noticed the issue, provided the remedy, cost and time to repair. Let's look at each in turn, actually, lets not as Specsavers fell over on the second hurdle. All of the sites visited said that I needed a new frame and the fault was due to the way I used the glasses (blaming the Customer) and the way the glasses are made (ironically why do they sell them?). It was embarrassing listening to one Optician tell me that he knew more about the engineering of the hinge and his condescending attitude that he knew more than me was just unbelievably distressing. That said, the Ā£200 Prada reading glasses can be repaired, the spring hinge can be replaced/repaired, and I don't have to purchase a new frame. The repair will cost me Ā£25. Specsavers claim they are an optician but the word itself is broad, perhaps it is time they honestly and ethically look at using 'Eyetesting Services, Selling Glasses/Lens'.”
“Excellent attentive service.
Tests carried out today were done with great efficiency and the whole experience of various tests my husband had to go through today were done with kindness and patience.
We canāt thank the staff and optometrist in the Stanley branch enough.
Would certainly recommend them to everyone.”
“Can you tell me why it can costs more to put new lenses in my glasses (which I bought from Specsavers) than it does to buy exactly the same frame and lenses with a slight change to the prescription? I have ordered the same frame that I wear now with the same varifocal lenses with the prescription changed SLIGHTLY in my right eye and it still cost me Ā£240, when I already have exactly the same glasses on my face. (2 week delivery for my old, new ones). Sounds like a con to me !!!!”
“Visited Specsavers today, I couldn't fault the eye test today with Melissa for the pre test and OCT and the vision check with Humaira. Thank you š”
“A few weeks ago i got this specific frame with my prescription and sunglass tint on them. My wife wanted the same for her glasses so we went in. I go up to the front desk and ask the lady behind the counter that i wanted the same glasses frame i have now for my wife. Before even letting me finish my sentence she rudely replied they dont do those anymore. And its been three months since they discontinued it. I told her how can it be discontinued for three months now when i came in two weeks ago to get mine. She said hold on and went to the back and she said oh we do have them. So i asked her, why she said itās discontinued and then she proceeds to lie saying she had asked for a customer yesterday and they didn't have them. At this point i think she felt embarrassed so she started raising her voice at me so i asked her not to be rude to customers especially when i had done nothing wrong. I asked her to call her manager, to which she was complaining to about me!! Just to end this i just want to say horrible customer service!”
“The service provided by Specsavers Fuengirola, in particular Amina and Iman, was excellent. It was my first formal eye test, I immediately felt relaxed and the whole process was explained to me as we progressed. I also was able to chose frames that suited me. Finally I wish to thank the team for their advice. I certainly will go back.”
“Had my eyes tested, then was told that I needed bifocal lens, told them that I just needed reading glasses, and hated looking down to read as it hurts my neck. I was promised to give it a try, if not happy, come back within 30 days. Once again I had a massive headache, lasting over 2 weeks, try to return the and was told it was not possible, after pleading with staff at the Arndale branch, they decided that they could only change one. I now have just the use of 1 , the other is just there cannot be used. Feeling tricked....Next time I will find elsewhere and tell friends to think twice with Specsavers”
“Very pleased with the whole process and staff very pleasant but we did notice that they did not wipe clean after every client the pieces of equipment that you rest your chin on.
Really off putting as one after the other placed their chins where I was going to then have to place mine. Not good practice at all takes seconds to swipe a wipe across the equipment and when there are staff stood about in groups too there's no excuse.”
“Caring, helpful staff at Specsavers St Andrews. Particularly Stella who took extra trouble to examine the backs of my eye and also to photograph and get a second opinion on an unusual sore spot near my eyelid. All the staff were kind and explained everything really well.”
“Absolute Muppets this company is . Went to get my daughter's two pairs of glasses and one pair was completely wrong . Was told they would be send them back to sort the issue out and we would receive a phone call when they were back in .We did not receive a call for two weeks so we phoned them to be told they are in the shop for collection . Went back the following day to be informed that thier has been a mistake and the same pair which were wrong to start off with are still in there shopš” . Bloody waste of time and idiot staff. Don't waste your time with them š”š””
“Recently had really bad experience with specsavers. On 3 March attended St Albans Everard branch for detailed eye test requested by DVLA so i could renew my 70+ licence. The optician did thorough test and was going to send results to DVLA today I received letter from DVLA banning me from driving immediately as they had not received report. Specsavers say they cant resend report until specialist who wrote report comes back in June. Totally incompetent when its not my fault. I have disabled wife who i now cant get around and we now have to cancel our summer holiday. Rang DVLA medical centre who didn't want to know futhermore was unable to pick up my grandchildren from school today as their mother was ill and had to wait in school for their father to get home later bith organisations so unkind”
“My spectacles snapped and the lens fell out just as I put them on in the morning. We called at the Rochdale branch and the manager turned what could have been a disaster into a slight inconvenience by her actions. Within an hour of calling in she had sorted out the situation and my varifocals were sorted. Real customer service in action.”
