“Went for eye test. They forgot to do my field test.
When I went for glasses I told young assistant that I had double vision. She replied well see how it goes!
I eventually went to the hospital and they diagnosed cataracts and early glaucoma and increase pressure on one eye.......which was NOT picked up by Specsavers. The specialist was very surprised. When I said I had double vision I should have been immediately seen by an optician not told by a young trainee see how it goes on! Very poor from a store where there are a few familiar faces but most appear to be trainees and youNEVERsee the same optician....lots of locus. Not good enough at all...just like a conveyor belt as long as they get your money. Time for a change which will include my wife who spends hundreds of pounds there every year. She has just been back and a senior assistant immediately spotted that her new glasses had been made up incorrectly! Say no more!”
“My eye test was done by a newly qualified young lady. Who didn't seem confident at all. Had to return to choose frames as the shop was heaving. Choose frames and told would be a week. No one approached me to help with the choosing of frames. I tried the glasses for four days but realized that although the glasses were fine for reading they were no good for computer work. I returned again to the store to complain. They called my name out incorrectly and then made if feel like it was my fault as only reading glasses. I will not be returning. £159 for glasses that I needed for work that I now cannot use. Disappointed.”
“Specsavers Chepstow is like being on a conveyer belt, not a pleasant experience. I paidfor two glasses the readers were fine but the driving glasses were not as long distance was out of focus. Took them back and told I would have to come yet again to have another eye test. This would have me travelling back yet another time to collect the glasses when corrected. As we are leaving the country shortly have decided to give and get new glasses abroad as time is running out.
Now they are not answering the phone so I can't cancel the appointment for the repeat eye test.”
“Service is outstanding and consistant. I was and always am pleased in the way I am dealt with. The Woolwich branch is Clean and inviting. I cannot recommend them enough , want first class service try them”
“On holiday in Rutland when an arm of my glasses came off. I went into the local branch where 2 'girls' were supposed to be working. They didn't want to know and basically were a complete waste of time.
I called into Boots opticians a few doors away who were extremely helpful.”
“Called out by surname. Not Mrs Snead but Snead. Arrogant rude man had to move to another sales man. Just money making business total disregard to courtesy.”
“Hearing test.... FAIL even though I cannot hear in one ear told too young to be going deaf, didn't even get a hearing test, waste of time took morning off work for this and didn't even get a test next day went to a n e n guess what I've actually lost hearing in my ear mmmm to young eh get ya facts straight n get proper trained hearing specialists in future”
“My spectacles from Specsavers were great. I had high value lenses fitted in 2015. The sides had broken away so they needed replacing. On visiting the Specsavers store I was served by, (as I later learnt an apprentice) who advised me they could not be repaired on site. They would be sent away for up to 6 weeks and then they may not be able to repair them. I knew they could be repaired so I took them to be repaired elsewhere and they were able to repair them immediately. The service I received on this occasion from spec savers was utterly appalling which I conveyed to a supervisor and the Director who telephoned me. The situation was so bad, I have had to suffer unnecessary additional cost in order to keep my spectacles. I have since been trying to obtain reimbursement from specsavers for additional costs incurred. So far despite intervention by the OCCS I have not received a satisfactory resolution, just an empty apology and a reluctant offer of a credit note for £48. I have also written to the CEO Doug Perkins about a week ago but so far not received an acknowledgement or response to the issues outstanding. I live in hope? From adverts, I expected far more understanding than I have got to date.”
“I lost an arm off my reading glasses and took them into the St Annes branch and within 2 hours they were able to replace it, free of charge!
Always excellent service.Thank you so much!!”
“Been here today for the first time for an eye test. Wasn't planning to buy any glasses. But staff were really friendly. 3 English men and 1 Asian lady - she is adorable, all of them were very helpful and patient. Didn't feel like I was pain in the ass:) even though I was. I liked the fact that they didn't try to upsell. But I still spend a lot of money though ha. Waiting for my two pair of glasses now. Can't wait. Thanks so much for winton specsavers staff today. Mr. N ;)”
“I have been with Specsavers for a long time, but after today. The experience I had with the one in Kingsbury, London was appalling. I went in there to get my prescription (when I rang in to the Specsavers in harrow who have my prescription they had told me I can get it from my local one as well as them at Harrow.) The man in the store he was wearing glasses, a little bit short. He seemed like the manager. However when I asked him he was like no we don't give out prescriptions, I told him the Specsavers at Harrow told me I can get it from here but he kept refusing to give it. Later on I went outside and rang up the Specsavers at Harrow to ask them if this is true that they cannot give it (to double check if I was wrong) they told me it wasn't true that I could get it from them. I went back in and gave the phone to the same man in the store, the lady at the harrow store told him that they can fax it to him, he then was like "the fax machine is broken". I find that hard to believe because my friend who had came with me saw a staff using a printer/fax. I asked him why he did not tell me this earlier before I spoke to the harrow stores. He didn't say anything. I am really annoyed at this. I was hoping to get my prescription today because I am going on holiday soon. Is it that hard to use a fax machine?! Why couldn't he have said it before?! The time when we went there it was around 13:40 on Sunday 28th July 2018.”
“Specsavers Stourport really listened. I had an injury to my eye and eyelid and had been referred there by my doctor on the pairings scheme. Luke listened to everything I had to say, didn't interrupt me or try to give me his opinion. He valued what I was saying, writing it down and asking appropriate questions before going and talking to the optician. What a really refreshing experience. I felt valued, cared for. He had time for me, as did the optician and because it was late in the day, they didn't have an appointment slot for me but made one at the earliest opportunity, advising me to see if other opticians in the area could help with an appointment any earlier. I tried another optician and didn't receive anywhere near as much kindness and care as displayed by Luke and Jenny. Specsavers are my opticians and I always receive a high level of customer care there. Thank you - listening is such an under-rated skill normally, but wonderful to see it being used so well in Stourport - I'm sure I would have received the same level of care and attention from the other staff there, but thank you Luke”
“From first visit to collection of my new specs the staff were professional and friendly. Helped me choose new frames, advised on the ones that would and wouldn't suit me.
When i picked them up they made sure I was happy with my glasses, vision, fit and comfort.
Very happy.”
“Will not use Specsavers again. Took my son there and the glasses he received were unwearable. Staff are extremely rude and do not listen to customers.”
“Lenses were blurred, first appointment 6 weeks ago, still no word from them after the manager said they could lower the lenses, totally unfit for purpose, very patronising staff trying to adjust the nose rests and ignoring me saying i couldnt see,,,full stop!!!, and staff kept saying varifocals are different and need getting used to, then changed their tune when i said i had been wearing them for ten years, avoid the Ammanford branch at all costs! Have emailed a complaint and asked for a refund”
“Specsavers is a very very bad company. I cancelled my contact lens appointment and the next available one they have is 2 months away! They wouldn't even let me come to my once existing appointment 15 minutes late. Very annoyed and angry overall.”
“Bought a pair of glasses from them
They never made them comfortable
I went back a lot of times to adjust them, being very painful on my ears. Note I have to use them loose so they don’t hurt me and they slide down everytime I look down. Plus the glasses always always always catch my hairs, no way to fix this. Very poor quality.”
