“Expensive .....
Was there 2 weeks ago paid in advance £305 - then chatted to my sister who paid £59 for her's at her local optician's.
Also was not allowed to use the bathroom while there.
Unhappy :-(”
“visited shop in Bexleyheath and was told by a very rude women to get out of shop and phone for appointment - hey there was no one around me and I was not aware of two in the shop at one time ridiculous you would think people were dropping like flies er not quite so now people are still being cautious but it is a bit extreme in specsavers, well Matt Hancock has shown the way.”
“Have had many new mens spectacles over the years with Specsavers and used to get wider frame with larger lens, now discontinued, the choice of frames in the mens section inc "designer"frames are all small meaning that the arms are pushed out and do not last long (my last 4 pairs from Specsavers have all broken arms). I stated this to the staff member with me and they agreed they should be wider. Does Specsavers think all male customers have a small face ?. I went for eye tests 24/06 and now having only 1 pair, with 1 arm held on by sellotape, I had to order new glasses even knowing they are not any good and won't last long. As a result In the future I have no choice but to go elsewhere”
“Just been to Specsavers Huddersfield, and I was quite nervous has I had been shielding for nearly 12 months, I was put at ease straight away I felt well looked after and listened too, the whole experience was amazing! Thank you to Gareth and Tam for looking after me.”
“After using Specsavers for years, I rang up to ask for a copy of my prescription over email/post/verbally as I had a laser eye surgery consulation that had been booked for weeks and paid for. Was bluntly told I wasn't allowed to access my OWN prescription over the phone or via email, despite being prepared to answer security questions and any other GDPR related queries, unless I was prepared to come in store personally or have a clinician ring up. For individuals who work full time, live a considerable distance away and can't readily visit Specsavers at the drop of a hat, it seems a ridiculous GDPR rule. I might also add there's a subject access data request on the website with an option to request 'my latest eye sight report' - doesn't make much sense, and considering I'm entitled to my own medical records it's an extremely bizarre policy. Website needs updating with GDPR policies if this is truly the case and staff need training on why it's their policy rather than simply "we can't". Had to cancel my laser eye consultation and will be changing opticians”
“Specsavers Bridlington
My friend and myself have used Specsavers for years, on this occasion we made appointments had eye tests a choose our glasses at a cost of £235.
We were given a further appointment each for the final fitting and collection.
On turning up on time we were handed a paper bag at the door and told we could not enter the shop ?, on asking about the fitting and checking we were both told to go home and should we not be satisfied with them to ring up and make a further appointments.
We were both left feeling empty and robbed of a level service we had both come to expect.
It appears that once you have handed over your money that’s where there level of care comes to an end.”
“Went for VDU glasses and the service was exceptional from my eye test to returning the week after to pick up my glasses when i was served by Rhonda. Best experience and service to date well done Specsavers staff.”
“The staff are rude and unhelpful in the bury Lancashire branch the glasses were shoddy and uncomfortable when I got them would never go to a spec saver store again avoid these con artists”
“To whom it may concern,
I am currently watching Rishi Sunak the UK Chancellor of the Exchequer being interviewed on the GB News Channel.
I understand that you have "pulled" your advertising from this new channel due to pressure from certain minority groups.
This channel employs many ex BBC and ITV journalists and people of different nationalities and colour, gives an all round political view favoring neither the left or right of British politics.
My question to you is if this new channel is so abhorrent to you and,( in your view?) the great British public why is the Chancellor currently being interviewed on the channel and why is your company being so negatively discussed in the UK House of Commons and the British Press?
I believe that your decision will lead to a decline in your UK sales as I, for one, will not buy any of your products while this boycott is in place”
“I had to call them more than 2 weeks after the eye test for the glasses. When i did call at 4pm, they said that they were going to text me to collect. Sadly, I did not believe them when they said they were very busy. When I go to their store there are hardly any customers there.”
“First time I ever need glasses.
I attended Brunswick SC Specsavers and paid for a OCT scan on the 9 May (6 weeks ago) and I still don't have the results yet. I have been to the shop 2 more times and nobody really help handing my scan results which I paid for.
I have given my email address 3 times and nobody replies.
The Lady who serviced me charged me £35 for a UC Superclean service which I didn't request nor she offered. When I paid and got my receipt I asked about the charged she said it was my prescription glasses which ended being a lie, I was scammed literally.
I want my £45 pounds back now.”
“I had a problem with my eyes and I went to my local opticians in Hemel Hempstead Specsavers. They were very accommodating and helped me with my problem, which I was very concerned about. They took great care of me and I was really pleased! The people at this store are lovely, very good at there jobs and deserve a pat on the back.”
“I have been a customer a Specsavers Oxford since 2019. This evening, I went in to order contact lenses, only to be told that they could not take the order because it was 2 years since my last eye test. They're my eyes and I know I do not need a new prescription!! I told the man who "helped" me because I only had one pair left at home. He was totally unwilling to make a plan. "The rules are the rules according to him" and Specsavers have one less customer. I WILL NEVER BUY FROM THEM AGAIN!!!! Their understanding of customer service is appalling!!!”
“I bought a set JCB varifocals safety glass for work that were 370 pounds and three weeks old the left lens started go milky and the +015 marking is both lens stared to become more and more when I returned the specsavers Poole I was not made very welcome at No point was I asked my name she took the glasses cleaned and was off to the back when she returned I was the numbers in the lens are manufacturers marking and that I had ruined the lens on the left when cleaning my glasses the only help specsavers had to offer was I buy a new set of lens at my cost. I declined the offer and walked out. Since and a new eye test and only need single vision glasses and I am well with in the legal driving range without glasses and will receive my new safety glass in a couple of days I feel like I have been taken for an absolute ride”
“First time I use this shop. I paid for a scan one month ago and I have not my results yet (they were supposed to be ready in one week). I have given my email twice but they are incompetent enough not to send the info.
They are scammers and charged me £35 for a service I didn't request telling me is the "lens graduation". It turned to be something for kids UC.”
“Should NOT have gone to Specsavers! After being advised by two professionals to get an urgent appointment I tried to contact my optician (Newcastle-u-Lyme) but to no avail. I decided to go in person and was abruptly told there were none and they no longer offer a triage service - they told me to go to Boots! I was also told I should have called, and when I showed proof of 35 attempts, they did not want to know. Boots hadn’t any appointments available, but went out if there way to find an optician in the near vicinity. So thank you to Boots! I certainly won’t be going to Specsavers again!”
“Rechargeable Hearing aids cost me nearly £2000 a pair. One failed a few weeks after fitting. At the time they had ordered some replacements in a different colour so I had replacement aids immediately. Now, a few months later one aid died when I removed it from the overnight charge. I contacted the department by email with no response, so I travelled into Brighton to hopefully get the aid repaired. I was told to leave then and come back later so I returned about 3 hours later to be told that they had not been looked at. I had to leave them with the department. I was telephoned later to be told that they had to be sent back for repair and would not be returned before 2 weeks. Fortunately I still have my NHS pair, but the service is appalling. Spare aids should be kept in stock so that if a catastrophic failure does occur a replacement one can be programmed very quickly. Specsavers value of service is abysmal. Very angry. I would not recommend Specsavers to anyone.”
“Stockport Specsavers
Stockport Specsavers. I have been a customer here for 5 years and I have always found the staff to be outstanding in all aspects of customer care. I am a 60 year older partially sighted man who would highly recommend this opticians. I see Francis and her care and attention to detail is incredible for such a busy lady. Thank you”
