“2 pairs of glasses both started falling off my face within a week had one set re done last a day non scratch lenses scratched to bits . Better off with of the shelf ones”
“Went for routine test, pleasant staff but blas’e test, tried to say I needed all sorts of special glasses or lose my sight from cataracts, I rang back and told them I can’t afford it and was told to come in and order my free nhs pair, no prior mention of this in shop. I went elsewhere and no mention of special glasses, I told specsaversI had done my eye training as a nurse but they still tried it on.”
“Hucknall Branch..
Went in for advice on a minor problem with my right eye .( I have to be on top form as the wife has gone blind) So had an appointment made for a check up not an eye test. By the time the appointment came round the problem had cleared up, but went anyway turned out to be nothing wrong and eyes had not changed from the last eye test 2 years ago.. Good news then!!!"no" Specsave Man recommends i have my Bi/ Focal improved a little for reading and close up work.(Remember nothing was wrong) Left £ 200 lighter.. So new lenses then .Two weeks wait (Covid Time) lenses fitted and off we go.No they were rubbish couldn't even see the Dashboard in the Car , couldn't use the Computer couldn't read the paper without squinting couldn't use my Pad or my Mobile .Went back to complain and to make another appointment for a retest the manager was really rude raised her voice and berated me in front of other customers (Needs a bit more Customer Relations Training) while i spoke quietly and asked her just to make another appointment so i could leave..This happened two years running..When i went back i didnt have a retest just asked for a refund.Told the Top SpecMan they were were rubbish and not fit for purpose want my money back and will take my business elsewhere.He didn't argue. So obv knows they sell rubbish.Just seems they want to leave you light in your pocket even though nothing is wrong with your current Prescription. Overheard an eye test while i was waiting to be seen nothing wrong with her eyes no change from last year but recommends she has Vari/Focals instead of the Bi/Focals she already has.Other wise she would have left without spending any money.Seems to be the Policy to sell you anthing they can even if nothing is wrong.”
“Went to Specsavers in Holloway. I am left with two pairs of Unwearable and Unusable glasses. Was given no help in choosing glasses and was not given any fittings. The Glasses arms are two short meaning glasses are being pulled in tight to my face. Optician gave new prescription for long distance and reading glasses. Went for two long distance. Did not ask me ant questions or what job I had. I am a Van Driver. Distance lens meant I could not read my Satnav or Drivers job sheets. On picking up glasses shop was to busy, given glasses and told come back another time. The shop uninterested in helping. Offered half price for pair of Varifocals. As I already had paid for two pairs that I couldnt use. Didnt trust them to supply decent pair of Varifocals. Very bad at adjusting arms. Believe they should have refunded money.”
“This store has the worst customer service I've ever seen. Came in for an eye test for contact lenses and did a fitting. Unfortunately the optometric decided to skip an eye test and told me to buy a pack of 30 contacts. By the time I realised that they gave me the the wrong contacts it was too late. I came back in and I was told that I was supposed to receive a trial pack first, but because I went along and purchased the pack I can no longer do the trial. No responsibility on their part whatsoever! I also spend nearly an hour waiting for a proper eye test. Would highly recommend going to a different store”
“Wouldnt recommend using Mother is aged 96, wears glasses and need hearing aid. No customer service when it comes to dealing with the elderly and vulnerable. After the lockdown was lifted, all they seem to have is excuses, then 1 member of staff said they dont visit, the next person said the do. When to an independant, hidden hearing, and they come out and saw my mum, a little dearer, but with a 90 days returns policy and 6 months to pay for teh hearing, mum aged 96 was more relaxed, AVOID specsavers - they use to be go, No they have got to BIG”
“as you know with covid you would think that thing would be put into place to make you feel comfortable , but no o could not wait to leave specsavers as there was too many people in the shop not enough seats some seats were not placed 2 meters apart families were allowed to come in together even though one person was being seen , lots off people was not wearing or half way pulled off masks i will not be going back as its made me feel so unconfortable i just hope i dont get covid so my nerves will be on edge for the next couple off weeks !!!”
“Would have liked the person who was allocated to me when I was trying on glasses to be not so vocal about glasses I chose and not so pushy about the ones she chose! Will try elsewhere next time, which is a shame because everyone else was really nice. A lesson in tact and customer service might be helpful!! The store I went to was Macclesfield.”
“Rip off, I needed a eye test for driving license they said they won't do it unless I did a full test which is not required for the driving license. The worst part is that I already did the full eye test with them two weeks ago.”
“When I first ordered my glasses the second pair had the completely wrong prescription in them when I picked them up. Initially no notice was taken and I was told that I would get used to them. However when i brought them back they were checked and they were the opposite to my prescription. They were sent back and all was fine. Thank you.
After about 9 months of wearing the lyle and Scott's pair. When I went to put them on one of the arms came off (not the screw ) the arm had come away. When I took them back they said I would have to buy another pair because "the section is actually bent". I couldnt see anywhere on the frame that was bent and I know I looked after them so they couldnt be bent. I took them to an independent optician for a second opinion . They agreed with me that the was not bent and it was a fault in the frame.
I don't feel I should have to pay for a new pair. Niw I am using and old pair.”
“I am not a customer of Specsavers , but today while In Nottingham one of the nose pieces came off my glasses and was very uncomfortable to wear, I took them into Specsavers and they replaced them both and cleaned my glasses no charge ! Great service and nice staff . Thank you Specsavers.”
“I was refrerred by the eye clinic to specsavers for an eye test. They discharged me five years ago as partially sighted. Now I amcompletely blind and need proof. Eye c linicasked me ask him to fax the results to them. Isaw Shakil Bashir. He told me he was unable to fax the eye clinic and just gave me the prescription In other wards not interested.”
“I went to collect my glasses yesterday I had decided to buy designer ones I was given a spec saver box when I asked about having the matching box I had a 'tut'.
Furthermore on arriving home I found out I had been given a used cloth to wipe the glasses. Very unhygienic particularly in todays climate
I have called the shop (Reading) twice asking to speak to the manager however for some bizarre reason I've had no response.”
“Wolverhampton branch very poor customer service received. Felt very uncomfortable being in the store, it was obvious the staff were unhappy in their working environment. Told to stand there, then sit there, after waiting 20 minutes I stood near to a display to look at the spectacles and was told ‘you have to sit down don’t touch anything’. I explained I had no intentions of touching the glasses and just wanted to look at the selection. Sat on a chair placed on a stairway which was obviously a fire obstruction and should not have been used as a seating area. Didn’t order glasses today and won’t be returning.”
“Awful customer service. I went with my 80 year old mum on 16/8/20 to order some new frames at the Eastleigh branch. She was offered the ones in store, paid £105 including the £5 delivery charge and was told she would get them 24/8/20. After many calls to customer services and having to leave messages, someone only got back to me twice. The second time I gave my phone number and the lady said she would get back to me ASAP once she's looked to see if my mums glasses had been sent or whether they're still in store. I never heard back! I then emailed them but again didn't hear back. I don't live local to Eastleigh ( about 90 mins away) so im very angry that I'm getting no response or explanation and my mum is still without her glasses. 1/9/20”
“Specsavers in Bromley do not know what customer service is. They broke my glasses and did not inform they had to be sent back. When they were ready as in last posting had to queue for ages and no one seemed to be monitoring customers who were waiting. Complained about their service and eventually they offered me a pair of reading glasses to the value of the frames I had bought. Lockdown happened and I went back a few months later and they had no record of that offer and revised their offer. Picked a frame which I liked and assistant was about to process order but then I was told I could not have them as they were in the wrong stand. Complained to their head office in Guernsey who were very polite and forwarded my complaint back again to Bromley and still waiting to hear from them but I know I never will.”
“I queued up to collect glasses and then was told to queue in another location to receive my glasses. There was no-one serving customers and when I asked for assistance I was told to wait and to be patient. The lady who saw me at the reception was meant to be the one helping me but she kept seeing to other people so I was being ignored while others were being seen. This is the 3rd time in this branch and every time there has been problems caused either by untrained or unprofessional staff and I recommend customers to go to any other branch as they cannot be as badly trained as the staff at this location. I was told by a male member of staff with earrings in each ear to just leave if I can not be patient, he then when I was complaining about the service told me to 'Shut Up' just loud enough for only me to hear. Then he called the Police as I refused to leave without my glasses that I had already paid for. I had to deal with the embarrassment of 5-6 police coming to the scene for just me.”
