“I feel totally let down by specsavers they couldn't do the glasses had chosen they couldn't get the lenses to fit them but gave me one of pair of glasses that could get lenses for which a six year old would no thank you, so I went to boots they phoned there lenses makers , yep they can do lenses and just choose the frames I wanted, all done , so specsavers I have been with you for 20 years +, so let down”
“Wish I hadn't gone to Specsavers, Arnison, Durham.
An appalling optician. They took £285 for glasses, issued the wrong prescription and now simply don't want to know.
Buyers Beware.
A rogue outfit!.”
“Young Optician that I saw was very good and also one older woman who was helpful who then then disapeared to not be seen again during my visit. Lots of staff and no help! I did not know what was happening next other than being toldto sit in a seat and wait. There were mainly young/school leavers who looked bored who worked there. A young woman mumbled at me throughout an additional test I was having. I could not hear her. She just looked embarrassed and bored. Dance type music playing, and staff standing and chatting to each other about everything else other than work! Honestly the whole place was very unprofessional. I was left to choose frames, and when I needed help there was none. I ended up paying for the test, and then found that my prescription had not been included in the rest of the paperwork. I have no glasses and will go elsewhere. Complete waste of time. I will never return.”
“Bracing myself to return 2 pairs of varyfocals, can't read with them. I told them this on collection but they were paid for and I was told my eyes would 'adjust', what cowboys. Not the first time I've had problems with them, the optician is always pretty good, but they let idiots do the measurements, make the lenses and deal with aftercare. Not a GCSE between them. Totally p'd off. £175 for nothing. Looking up legal advice ready to know my rights.”
“Over priced I got completely ripped off my glasses cost £469 in specsavers Kilburn, so I went to boots in Kilburn £237 what a difference I will never go to specsavers again. Should have gone to specsavers no Should have gone to boots.”
“Tried telephoning Kidderminster branch to book eye test and ear wax removal. 3 days on the trot waited 45minutes on hold and still no one answered ! What sort of business is that”
“Awful optician clearly does not like his job and is almost unresponsive to questions. I found him rude and curt , on the plus side the lady who served me afterwards was attentive and polite”
“Waiting for an at home appointment for a vulnerable 93 year old only to be told sorry we have run out of time.
I had to wait weeks for the appointment had to call them for a time slot.
I had to take time off for which I won't be paid.
Hugely unimpressed.”
“The eye test itself was good, but that's where it ended.
I waited two weeks to get my glasses, which wasn't a problem. However, when they finally arrived, I couldn't see out of the left lens. They had put a minus prescription instead of a plus, so both pairs had to go back. There was no apology; they said it was apparently a typing error. I waited another two weeks for them to be redone.
I ended up going back six times because the glasses kept sliding down my nose and were crooked. The last time was a complete joke. The assistant cut the arms on either side. By the time I got home from the shop, I had a headache. I switched to my old glasses, and the headache went away. I'm assuming I was looking out of the wrong part of my glasses and straining my eyes.
I went back yet again and asked for a complete refund. The manager dealt with me. Apparently, I had also paid for an eye test even though I'm 62! I didn't know it was supposed to be free, to be honest, but they should have.
I would have given them a zero rating if possible. Each time I went back, I felt like I was a burden to them, interrupting their group chats.
Iv told a lot of my friends about my experience and most will not use them either. All they seem to be interested in is how much money they can get from you.. iv since been to asda got two lovely pairs of glasses for a fraction of the price and the service was impeccable. Restored my faith back into an optitions”
“My experience with Specsavers was horrendous, I thought I was the only one who had to go back to Specsavers 4 times because my varifocals weren’t right but reading through the reviews here I definitely am not the only person who wouldn’t go to Specsavers again. I’ve ended up getting two pairs of glasses (which I wanted to avoid) because they couldn’t get my varifocals right. And after paying out for frames and varifocals lenses, I had to pay more to change to having two pairs of glasses. When I asked about the two frames for the price of one I was told that that offer meant you could have two distance glasses or two reading glasses but not one of each!! What a big con! When it comes to cost they blind you with science and your glasses end up costing a lot more than you expected. No way will I go back to Specsavers! They should be prosecuted for false advertising.”
“£175 offer for varifocal lenses? No. £40 to send frames: £60 for thinner lenses for coating.£60 etc etc. NEVER anywhere near the quoted price. It veers dangerously close to mis-selling. Will go elsewhere”
“Absolute shambles. I had an eye-test in York five weeks ago (I don't live in York but was there for the weekend). I confirmed the prescription, chose the frames, and paid for it all - £165. I was assured that the glasses would be sent to my local Specsavers (Manchester) within two weeks. Six weeks later I am still trying to track down my glasses. The York branch took my payment within 24 hours but, six weeks later, my local branch say they know nothing about my glasses. This is apparently because my local Specsavers use a completely different online system to the York Specsavers. 'Should have gone to Specsavers'? Don't go to Specsavers. Just don't.”
“Specsavers Hampton audiology department. Great service until they have your money. £1256 for one hearing aid, they said 2 weeks, so I had the moulding of my ear done, then after a few days I get a call to say that your ear is too small for the rechargeable version, so I agree to the battery style. The night before my Thursday appointment for fitting, I get a call to say your aid has been delayed with the courier, it won't arrive until after your scheduled 9.15 am appointment. So I ask when can I collect it then? On Monday sir from our branch in Staines, we are too busy at Hampton to fit you in!
Needless to say I cancelled my order and have had my refund, They will no longer be getting my business for hearing or my glasses.”
“Terrible experience with this optician. Over £400 paid for new glasses with varifocals.
Having used varifocals for 20 years I know how they work but the new glasses lenses were clearly (or unclearly) faulty. Returned 4 times for rectification, measurements retaken every time as if my eyeballs or lenses had grown since the previous measurement, all with no effect. 5th time of returning I spoke to the manager who could not understand why I wanted to speak to her but admitted that they had misunderstood my issue at every visit. Got my money back and visited another optician.”
