“Can not get appointment as door shut when said can not make appointment got to phone or email could not make appointment either way as no internet so at 84 years old no f appointment Evan though 4 people standing around in shop twiddling their thumbs when things are back now back to normal disgusting service”
“Waited ages for new glasses then told couldn’t get them, then told they can get them when I said I wanted my money back,I agreed and they were ordered. Kept waiting weeks phoned spec savers again they were full of promises, I gave them a deadline of a week, 5 days later glasses arrive. Collected them and when I got home I noticed no thin lenses and they had a blue tint in sunlight even though they were brown tint. Took them back to complain and told them not what I ordered, wanted to remeasure me for some reason. I got fed up and demanded my money back so after over 2 months waiting still no glasses. No more spec savers for me”
“Been a customer for years with specsavers. Bought 2 pair last year.5hey were quite expensive. These are the worst 2 pair I have ever bought.the fitting is so bad they hurt my ears. And the prescription is certainly not for me.they give me blurred vision and need extra help of a magnifying glass to read with. Real waste of money. NEVER go there again.”
“Absolutely horrible floor staff at Cardiff Queen Street branch,I will never visit there again,childish unprofessional young kids running the branch unbelievable,Avoid if possible,I can assure you that all my family and friends will not be visiting this branch ever again.”
“i ordered 4 pairs of glasses the lenses were perfect but they
could not get the frames to fit my face, resulting in a problem
the angle they put on the arms meant i could not easily get them off my face. this was terrible the told me that there was nothing else they could do as it was the only way they could fit them on. so i asked for a refund when i returned the glasses ,they said a manager would have to agree to a refund and she was not in today, but was contactable by phone she said phone today and i will tell you if the refund has been put through 19 phone calls before i got a respose, that the manager has to phone me on tuesday or wednesday, i have told them i cannot wait untill then
they have just issued a refund”
“I have eyesight problems i can not see far clearly they check my eye and i paid extra £10. i paid £190 Both pair of glasses when i wearing this glasses far its ok but i can not see closer with that glasses i talk to them now they making story. My advice do not go to specsavers they rip your money.now Best option i have visionexpress.”
“Very very slow appointments, kept waiting nearly an hour before being seen. Staff rude and unhelpful, they seemed to spent all the time just standing around ..”
“Dylan was really happy with glasses
He brought Victor Rolf plus sunglasses. Say his first Jurgen second Zara opticians was really helpful, Niamh helped choose glasses and fitting and was very knowledgeable .”
“From experience some of the most unhelpful idiots work for this company. Very long time waiting on phone and not very helpful once you get a hold of someone. Avoid like the plague.”
“Complaint about Specsavers Portslade
I don't usually like to post about bad service but having just experienced the service at Specsavers Portslade I feel strongly enough to to warn others of what I consider to be deceptive practice. I have just sent this complaint to the Specsavers customers services.
"I wish to complain about what I can only consider as being an attempt to deceive me into purchasing un-required reading glasses.
Having undertaken an eye test I was then directed to choose new reading glasses which I presumed was because there had been a significant change from my previous ones purchased at the same store approximately three years ago which would be on record.
Having chosen the glasses and then handed a printed form I noticed that it was specifically marked as being "An unchanged prescription was issued"
I then queried this and it was confirmed that there was no change at all from my current reading glasses.
I must absolutely emphasize that at no time was I informed that the reason why I was directed to choose new reading glasses was because of a change of prescription.
I must also absolutely emphasize that I at no time was I informed that I did not need to have a change of my existing glasses due to a change in my vision.
I consider that I was mislead into being directed to purchase additional reading glasses which I did not need. In fact I felt totally deceived.
Can you explain to me the Specsavers policy in this deceptive method of directing customers to unnecessary purchase glasses.
I await your reply before taking this matter further.
Andrew Peters"
So this is just a warning that if you are automatically directed to purchase new replacement glasses then ask if the reason for this is a change in vision. If not then it is up to you to make the purchase but not via being mislead.”
“I just picked up my new glasses yesterday29 June and took back one set that where giving way at the seals round the side only to be told by some young assistant thats how they are meant to be utter nonsense I will never go back to them again so thats £408 pound down the drain so don't go near the Galashiels branch in my view”
“I am sure i wasconned by the optician. I am short sighted but i can see close up really well as i use normally computer, phone , books and read small print without problems. He handed me a card with different size writing and asked me which one i could read. Bear in mind i was still wearing the phoropter and unware that there must have been lenses in because to my surprise i could only read the middle one. He told me that i needed reading glasses. Once the phoropter was put away i took the card and of course i could read even the very small print. He didnt justify himself and told me that i will need reading glasses because i am 50. Also my prescriptions was just a fraction better but still told me that i needed to buy new glasses and make sure to have anti glare (i told him i dont even drive). I felt conned and will never return.”
“Expensive .....
Was there 2 weeks ago paid in advance £305 - then chatted to my sister who paid £59 for her's at her local optician's.
Also was not allowed to use the bathroom while there.
Unhappy :-(”
“visited shop in Bexleyheath and was told by a very rude women to get out of shop and phone for appointment - hey there was no one around me and I was not aware of two in the shop at one time ridiculous you would think people were dropping like flies er not quite so now people are still being cautious but it is a bit extreme in specsavers, well Matt Hancock has shown the way.”
“Have had many new mens spectacles over the years with Specsavers and used to get wider frame with larger lens, now discontinued, the choice of frames in the mens section inc "designer"frames are all small meaning that the arms are pushed out and do not last long (my last 4 pairs from Specsavers have all broken arms). I stated this to the staff member with me and they agreed they should be wider. Does Specsavers think all male customers have a small face ?. I went for eye tests 24/06 and now having only 1 pair, with 1 arm held on by sellotape, I had to order new glasses even knowing they are not any good and won't last long. As a result In the future I have no choice but to go elsewhere”
“Just been to Specsavers Huddersfield, and I was quite nervous has I had been shielding for nearly 12 months, I was put at ease straight away I felt well looked after and listened too, the whole experience was amazing! Thank you to Gareth and Tam for looking after me.”
