“Have asked for glasses to be posted two weeks ago they have not arrived spoken to branch at Talbot Heath poole over the last two weeks where I have been told they have been posted , oh no they are still here. Oh no they have been posted!!
Well after another 1 hour phone to branch and a chat line for complaints I have no idea or faith in where my £260 glasses are.”
“Gosh I wish I’d read the reviews before going to Sheffield City and Crystal Peaks Specsavers. Utterly poor service from start to finish. Complete wrong prescription for VDU glasses, biofocals not fitted at all the first time. Too busy and rushed, staff disinterested and it goes on. Rude staff in Crystal Peaks branch, arrived 5 mins early, went in for a contact lens trail, was directed to incorrect waiting area, then after 20 mins to be told I’d missed my appointment. I can’t believe in this day and age they have got it so wrong. Sorry to say I won’t be going back.”
“Have been to your SURBITON shop on many occasions this year and cannot get my glasses to fit and vision poor.
Terrible staff, not interested in the customer apart from paying. Rushed through choosing frames, they received back one wrong from Lab. so had to have this changed. Adjustment was poor told my brain would need to adjust to the new lenses. No interest in what they are doing for ever looking at manuals. Had received both pairs of glasses after 2 months of waiting but they do not fit, never measured for correct size, why not! When asked why the assistant said all frames are the same size? Staff not trained or just useless at what they are doing. Asked for refund and told why did I need this as my glasses were fine. Specsavers DO NOT save you money there offers are a rip off, quality of product poor, staff abysmal. DO NOT GO THERE.”
“Prescription was completely wrong - the specs provided were worse than my old glasses. I was told that specs would be ready on a particular day - they weren't. Manager said they have bent over backwards to help but I'm not convinced they did. He spoke to another Specsaver employee - there seemed to be no sincerity in what they were doing. Very much we've got your money and you ca't do anything about it! I SPENT OVER £400 AND I'M TOTALLY DISSATISFIED. Try getting your money back - impossible! GO TO BOOTS!”
“Terrible customer service. Glasses recommended there are not fitting well at all and need continuous adjustment.
Stuff are rude, particulary I enconutered terrible staff today in Bath. She was standing at the endtrance just chatting with colleague ingoring me waiting, after all, refused to provide service without appointment. Shop wasn't busy compared with the usual standard which I usually need to wait here and there between whatever the procedures..., she was absolutely rude and unprofessional. Bye the way, immediately after I called at Boots optician where I had kind and prompt service on my glasses even it has purchased in Specksavers. Now I am determined to change to all the glasses and contact lens purchase and contract to Boots optician! They have professional attitude and not rude like the one in Specksavers! No wonder Specksavers are rated low generally.”
“Had my regular eye test at Hoddesdon the staff were extremely kind and helpful I have used this location on many occasions and
service has always been very good.”
“Specsavers week street Maidstone tested my eyes and I never received my glasses however I was concerned about the test being wrong as only long and short vision was on the percription my glasses was made by another company and they retested my eyes that's when I found out that part of the eye test was left off and had to get a new percription and new glasses no complaint procedure was ever followed by Specsavers maidstone”
“I give this 2 stars went for an eye test yesterday. The part you have to read the letters I read them absolutely fine until I got to the bottom line. Then ask to read another line of letters than ask to read the very smallest letters that look like a dot. I read the rest of the lines okay this is were I think I was being conned going to find out later. I was hoping not having to buy 2 pairs of glasses. I was shown 2 for 1 but I need readers and driving. My long distance didn’t have much change since last test. I was told that I’ve got to pay a further 35 pound as it’s different lenses. I have anti glare that’s another 35 pound. The lady said to me oh you bought prescription sunglasses last year also you had them polarise. As my long distance hasn’t really changed at all I replied back I’m not buying sunglasses. The company wants to put extra prices on customers . This is how they make money in future I be looking else where we’re I won’t feel as they trying to sell me products”
“I booked an appointment. Turned up and was told that there were no optometrists. Considering they had my email and phone number, it seemed pretty bad that they didn’t bother to let me know. I live miles away from town. I complained online and nobody even got back to me. Really shocking customer care. I will not be using them again”
“Went to specsavers they damaged my eyes have had three years of hell what made it worse was That when I complained they didn’t care don’t go to specsavers if you don’t want your eyes damaged use instead a reputable optician”
“Customer service in Kingaroy by one individual. Because others were ok I’m thinking she may be the manager or owner or Owners wife.
She hurried me with deciding. Tried to make me feel silly by wanting to take my time deciding on frames / I mean I wasn’t bothering anyone, she just wanted to leave. She never called me back when I rang and asked for the third pair of frames.
It left me in a situation where I can’t get to a store to buy the needed third pair and as she never got back to me , I am totally unable to do anything.
Very Very unsatisfied and disappointed.”
“specsavers is just a nightmare to me! i got two pairs of my new glasses but i couldn't see things, later they found they have used my previous prscription. can anyone believe it? i will not if someone tells me that. but it is what happend to me. they don't know what they are doing except making money.”
“Today I had a home visit from two caring kind people .They were friendly and made my eye testing easy.They were efficient and I look forward to the delivery of my new glasses,which were covered by my voucher.Thankyou Sam and Russell.”
“I have been to the store 4times so far & still have blurry bi focals & have been told to try these for 2weeks again.it’s been a nightmare & I can’t see how I will get used to these the reading part is blurry & giving me eye pain & headaches & it’s difficult for me to get to store but they won’t let me change to home visit to sort it .totally unacceptable”
“Specsavers online......an absolute nightmare! In home was great, very professional and paid my money. A week or two later I got a call to arrange delivery which shouldn't be an issue as I am virtually housebound. I explained that on Wednesdays I am at physiotherapy so any other day would be fine. Of course Wednesday is the only day they were in my area (which is surprising as their office is only 3 or 4 miles away). They said they would mark my glasses as urgent and call me with a delivery date. After a week without hearing from them I called and was told that they could deliver on Wednesday again. At this point I could sense a bit of a theme and reluctantly agreed to await their phone call again. After another week of silence, I called them again and surprise surprise they could only deliver on Wednesday. At this point I had enough and advised that if they could not deliver that week that I would cancel and have them refund my money and buy elsewhere. They decided that they would not deliver that week and that they would rather refund me. I even suggested posting them but they were not prepared to do that. It must be a very profitable business to have the luxury to turn business away rather than provide the service you advertise. The inconvenience was worth it though as I have purchased glasses elsewhere and saved 45.00 on the Specsavers price!”
“Poor service … dreadful quality products
Dreadful staff
Just couldn’t get my prescription correct even after three goes… went back to try to sort it was told I would have to pay again”
