“Normally I have good service from Stockport Specsavers. I have no complaints against the optometrists who are highly qualified and professional. Yesterday my appointment was at 11.25. At 12.30 I was still waiting. I was told I was next but I started to have a panic attack. I would have walked out if it wasn’t for the thought of having to go again. The manager apologised but I’m afraid that’s just not good enough. In the meantime my husband had to move the car from the car park we were in as he’d run out of time. In the middle of all of this my husband had an accident in the car. The manager said he hoped he was ok. Surely the very least I could have was an explanation of why I had to wait so long and a follow up call today to see if I was ok. A lady with the same appointment time went in ages before me and she arrived later. The system is flawed. I’m really unhappy with the lack of information as to why I had to wait more than an hour. Other people have complained about the same thing and nothing has been done. What’s the point of writing reviews if things are not rectified?”
“In the last month I've had 2 hearing test appointments cancelled.
Today it wasn't so I drove the half hour to get there to find out the appointment had been cancelled again but this time they didn't let me know so wasted time, wasted petrol & wasted money on parking!
They didn't even offer another appointment, I had to ask.
I got home & rang the doctors to ask if I could go somewhere else & told them why & the receptionist said she'd been there the week before for an eye test & her appointment was also cancelled.
What's wrong with this place? They're useless!”
“My husband had his NHS hearing aids serviced. When he got them home the earbuds were wrong size. He couldn't get in immediately as he was in hospital so went on 2 weeks later. Has been told he needs to make appointment which is unnecessary. St Austell branch only has audiologist one day a week so he would have to go to Truro”
“I have collected my new specs today from Specsavers Fuengirola. As always the service that I received was exemplory. Technician John and optometrist Amiya gave me excellent customer service.”
“I bought two pairs of reading glasses. I had to wait ages for the correct prescription for one pair as i was convinced to get occupational ones,. which meant going back several times until they got it right.. I thought fair enough.. I then broke my glasses.. arm fell off ..OK probably my fault, so more money. Then I lost them, ok im a nurse and on a busy shift... So I had one pair left which I hardly used.. I got them out and found out both of the lenses had come away.. Not to worry, I thought..go back to specsavers simple repair job.. Surely as they get the lenses into the frames right, when you first order them... However, I was told I needed a new frame.. Then they told me I'm due for yet another eye test.... Huh, no thanks I told them.. surely they should offer you some type of insurance or guarantee when you buy these glasses...?! I just feel like ive bn throwing money down the drain!! SO from now on, good old pound shop or amazon for me! And they last so much longer!!”
“Sarah the manager in Cardiff Queen Street was so helpful and not pushy I suffer with mental health and she was great .This lady also sorted out a previous issue with your Albany Rd Cardiff Sore and I will continue to go to Queen Street store from now on thanks SARAH”
“Went too Specsavers Wolverhampton got my eye test done picked my glasses and was willing to pay over three hundred pounds for glasses only to be told I couldn't have the glasses I picked as they don't do my lens's for this frame (I only get single vision lenses) so after an hour wasted I left and will be going to a local optician who don't waste your time.”
“Just had my eyes tested at home the Specsavers team Gaynor, Dan Nd Jim were fantastic. They put me at ease throughout the procedure and, while fast and efficient they took great care. I have PTSD and can get quite anxious.
I only discovered the home service quite recently and am very pleased with the outcome; thank you Dan, Gaynor, Jim you made an old man very happy 😊”
“I went for an eye checkup at Specsavers in Islington and I can say that both the Manager Marcus and the eye specialist, Doctor Sabrina, were amazing!
She was very professional and kind, I received a very detailed and accurate eye check, an OCT, nothing was left behind. Together with all the technological tools at specsavers Islington they deliver a very satisfying customer service. Ask for the Manager Marcus, he is a very professional and skilled advisor. At specsavers Islington they also have a great choice of glasses.
Highly recommended!”
“I wanted a new frame style (nothing wrong with my lenses)
Had to take an eye test and they said my prescription had changed and said I really should have varifocals. I decided against it because they are expensive and I don’t need varifocals with my old spec savers glasses picked/waited/collected my new glasses and they seemed fine. I understand that with new shaped frames it can take a while to get used to the new glasses lenses because they’re different shaped and whatnot. Wore them for a while. Didn’t get better. I can see distance but can’t read in them. I took them back and was told “ we told you to get varifocals, you can either buy whole new varifocal lenses or buy a second pair for reading only” ( more money) so I said forget it. I’ll wear my old glasses (perfect all round vision and bin the new ones. What a waste of money.”
“I am tired of the numerous texts that I have received about my appointment for tomorrow, 21st May., at the Morningside branch in Edinburgh. One would be more than enough. It is extremely irritating not to mention unnecessary. Enough.
K Malone.”
“Been a customer for 30 years and it’s so sad to see it go so unorganised. appointments here take weeks to get and for changing contact lense trial/wait a week for them to arrive, another 2 weeks for optician for them to then be not suitable?!? 3 months of messing now. Used to keep stock in to try in a day. What’s happened? Sad.”
“Seems that they do not know their refund policy. I can see better from my old glasses although the prescription has hardly changed. I know the prescription is correct as I have been going to the same optometrist for years. Everybody I talk to there doesn’t have enough experience to know anything. I was told to wear the glasses that I cannot see from so my eyes will get accustomed to the glasses. They are going in the garbage as I use them for my work computer and am getting headaches and sore eyes. Too much hassle to get it right from a bunch of inexperienced people.”
“Would give 0 stars if I could. I have been going to Specsavers Oxford Queen Street for a few years but never again. I have been refused a sight test without a reason and in a rude manner as well. The optician was unpleasant from the minute that they opened my file and saw that last time I had a sight test with Specsavers I didn’t buy glasses there. Then they started asking me questions that made me feel like I have done something wrong and I am being interrogated. After that they just made me leave saying that they are refusing giving me a sight test. My husband had a sight test booked straight after mine and they refused that too. That whole experience left me feeling anxious and upset, I had a panic attack on the way home. I will also be raising a complaint with customer service but I doubt that is going to do anything at all.”
“Went for test, apparently needed a slight prescription according to the optician. Then I was just ushered through to buy a pair of glasses, There was no discussion, I don't need them to be legal for driving, I can see perfectly fine without them. They just wanted a sale.”
“Went for test and needed glasses, explained at the beginning that money was tight at the moment so wanted cheap as possible. Firstly had the £10 test when I had said no I didn't want it when I booked it but with all the tests I had I never realised until at the end. Wanted to pick lower priced glasses as affordable but was very pushy wanting me to get the dearer frames , not impressed with there pushiness”
“On 29/04/23 went to Stratford Specsavers
Was greeted by Linda the Stratford branch manager who asked me what i need help with, last year brought glasses with add ons worth £230 in Stratford branch, they are happy to take the money from me when im paying but when it comes to honoring the 2 years quality guarantee, there's a different unfriendly tone and change in demeanour by Linda , as if im begging for something im not entitled to,even though its in the companies policy. The frame of my glasses is metal and plastic stuck together by some sort of adhesive , (Carbon 12 - name of frame) that has come apart after 6 months , this would go under defect due to material and should be replaced free of charge under the current guarantee i have, instead I was told it can't be repaired because i snapped it ,which isn't true the adhesive has came apart and you can clearly see this , she didn't even bother picking it out of the box and inspect it, as a simple close eye inspection should give the answer to if its snapped or not and instead told me nothing can be done and I should buy a new frame and half way when I was talking, she just walked off to stand in another side to stare at other frames even though the store wasn't busy as she was very reluctant to carry on with the conversation with me, after she had her say,and this is the manager of the stratford branch, disgraceful customer service skills from Linda and the respect she shows to good paying customers is disgusting as i remained respectful towards her and just wanted to ask more questions and if she will honour the quality guarantee, as she walked off it made me feel very unwelcomed and clearly she just wanted to get rid of me , after this experience I decided i will no longer be using specsavers and the way I've been treated, i make sure my family members and friends will not go to specsavers either , its ashame they’re paying a living wage to people like this who are loosing the company alot of money in the long run, in a competitive market”
“I brought my hearing aids four years ago in Poole. I need my hearing aids for everyday use and work as I work in a shop. Several times I have been down there and lady that was there before kept giving out batteries that didn't work, and also didn't believe what I was saying to her she has left now. But my hearing aids are not working properly and I am trying to get the issue sorted as soon as possible I don't understand why you should make a appointment for several weeks time as I need my hearing aids sorted out soon. I have just phoned and I have to make a appointment WHY. I can't see why they can't just fit me in for a couple of minutes. I think this is very poor service. Especially as I paid a lot of money for these hearing aids. And I have been a customer for many years. I am losing faith in the Audiologist in Poole Specsavers.”
