“Had my regular eye test at Hoddesdon the staff were extremely kind and helpful I have used this location on many occasions and
service has always been very good.”
“Specsavers week street Maidstone tested my eyes and I never received my glasses however I was concerned about the test being wrong as only long and short vision was on the percription my glasses was made by another company and they retested my eyes that's when I found out that part of the eye test was left off and had to get a new percription and new glasses no complaint procedure was ever followed by Specsavers maidstone”
“I give this 2 stars went for an eye test yesterday. The part you have to read the letters I read them absolutely fine until I got to the bottom line. Then ask to read another line of letters than ask to read the very smallest letters that look like a dot. I read the rest of the lines okay this is were I think I was being conned going to find out later. I was hoping not having to buy 2 pairs of glasses. I was shown 2 for 1 but I need readers and driving. My long distance didn’t have much change since last test. I was told that I’ve got to pay a further 35 pound as it’s different lenses. I have anti glare that’s another 35 pound. The lady said to me oh you bought prescription sunglasses last year also you had them polarise. As my long distance hasn’t really changed at all I replied back I’m not buying sunglasses. The company wants to put extra prices on customers . This is how they make money in future I be looking else where we’re I won’t feel as they trying to sell me products”
“I booked an appointment. Turned up and was told that there were no optometrists. Considering they had my email and phone number, it seemed pretty bad that they didn’t bother to let me know. I live miles away from town. I complained online and nobody even got back to me. Really shocking customer care. I will not be using them again”
“Went to specsavers they damaged my eyes have had three years of hell what made it worse was That when I complained they didn’t care don’t go to specsavers if you don’t want your eyes damaged use instead a reputable optician”
“Customer service in Kingaroy by one individual. Because others were ok I’m thinking she may be the manager or owner or Owners wife.
She hurried me with deciding. Tried to make me feel silly by wanting to take my time deciding on frames / I mean I wasn’t bothering anyone, she just wanted to leave. She never called me back when I rang and asked for the third pair of frames.
It left me in a situation where I can’t get to a store to buy the needed third pair and as she never got back to me , I am totally unable to do anything.
Very Very unsatisfied and disappointed.”
“specsavers is just a nightmare to me! i got two pairs of my new glasses but i couldn't see things, later they found they have used my previous prscription. can anyone believe it? i will not if someone tells me that. but it is what happend to me. they don't know what they are doing except making money.”
“Today I had a home visit from two caring kind people .They were friendly and made my eye testing easy.They were efficient and I look forward to the delivery of my new glasses,which were covered by my voucher.Thankyou Sam and Russell.”
“I have been to the store 4times so far & still have blurry bi focals & have been told to try these for 2weeks again.it’s been a nightmare & I can’t see how I will get used to these the reading part is blurry & giving me eye pain & headaches & it’s difficult for me to get to store but they won’t let me change to home visit to sort it .totally unacceptable”
“Specsavers online......an absolute nightmare! In home was great, very professional and paid my money. A week or two later I got a call to arrange delivery which shouldn't be an issue as I am virtually housebound. I explained that on Wednesdays I am at physiotherapy so any other day would be fine. Of course Wednesday is the only day they were in my area (which is surprising as their office is only 3 or 4 miles away). They said they would mark my glasses as urgent and call me with a delivery date. After a week without hearing from them I called and was told that they could deliver on Wednesday again. At this point I could sense a bit of a theme and reluctantly agreed to await their phone call again. After another week of silence, I called them again and surprise surprise they could only deliver on Wednesday. At this point I had enough and advised that if they could not deliver that week that I would cancel and have them refund my money and buy elsewhere. They decided that they would not deliver that week and that they would rather refund me. I even suggested posting them but they were not prepared to do that. It must be a very profitable business to have the luxury to turn business away rather than provide the service you advertise. The inconvenience was worth it though as I have purchased glasses elsewhere and saved 45.00 on the Specsavers price!”
“Poor service … dreadful quality products
Dreadful staff
Just couldn’t get my prescription correct even after three goes… went back to try to sort it was told I would have to pay again”
“Wish I’d read reviews before I went there. First time I collected my varifocals I could not read as they were so blurred. Second time they were better but still not crystal clear. I’ve had a refund but very annoyed that I have to start over again. Should NOT have gone to Specsavers. Second rate opticians”
“Never again do I want an experience like I have just had with specsavers first appointment kept waiting 20 minutes,when finally seen it seemed very unprofessional ,when finished the boy that did my test rang a bell to get a nother person in to rush me out to pay, on the way asked to pick a frame ,rushed to make a decision to pick very bad service. It did not stop there, they forgot to let me know my glasses were in stock I had to go to the store and ask, the story goes on but I will stop here.”
“I have been seeing Specsavers for eye tests since 2015 and also been on their contact lens subscription from 2016, as well as making multiple glasses purchases over the years. As I only wear contacts at the weekend or on occasions, I opted for one box of lenses to be delivered every 3 months. I moved address in April 2021 and had two separate appointments booked in store around the same for an eye test and a contact lense check up so I asked them to update my address details on the system. I believed it was done because the address was changed on my prescription card. Due to covid over the past couple years, I have been wearing contacts less and less so I only realised I hadn't received a lens delivery for some time when I had ran out of my current supply - this was January 2022. Therefore 3 of my deliveries were missing between April and January. I contacted customer service who told me that unfortunately my address details were not updated on the system and could possibly be due to an issue with transferring data when they updated their software/system around April 2021. This was escalated to my local store where someone called me back and offered a refund for one box of lenses, despite the fact that I was out of pocket for 3 boxes. I asked if their deliveries came with tracking numbers which they don't so there was no way of knowing whether or not my lenses were delivered to my previous address or not. I admit it is an error on my part for not noticing that my lenses weren't delivered earlier however Specsavers should have taken responsibility for not updating my address details properly on their side. As they refused to refund the other two boxes or send replacements, I have decided to cancel my subscription with Specsavers and will no longer be using their services in the future. It is a shame as I haven't had any other issues in the past 6 years but it's clear that they don't care for customer loyalty.”
“I got a replacement very focal glasses fitted last year in Westway, Greenford. The optometrist was great and identified issues that that lead to operations. It was amazing. However, the frame that was fitted was a night-mare it made deep indentation on my nose. I was offered adjustments after 10 days, replacement after visit for the pad. The problems persisted. I must have visited the shop over 10 times. They offered me 50% discount on replacement that I rejected as they had recommended incorrected frame. And demanded 75%.
The problems still persist. I went to Greenford shop and they directed to Westway as they are only Franchise company.
Complained to Specsavers HQ over month ago and they did not even acknowledge the complaint forget about intervention or redress.”
