“They were so kind patient and attentive to my aunt who is 70 they made sure she received her glasses before travel and made her so comfortable and she had a great experience and has continued to praise them daily we specifically went to the Barkingside Branch and that branch deserves a medal they work incredibly well under pressure”
“Bad service being passed from one person to another while choosing frames & being fitted - a total of 4 different people for one order. In there nearly 2 hours. Outrageous”
“Kingston branch awful. First Optician gave me wrong prescription. I went back and said they caused bad eyestrain. Woman on desk tried to fob me off. I insisted and was handed to a colleague. I asked to be retested. Given different prescription but no apology or explanation. Collected glasses. They had already been fitted when I collected the ones with wrong prescription but the man on desk changed them. I was left with one pair that pinched my head and another that slanted on my face. I asked for him to change the fit but he told me to try them for a while and come back if any problems. I have never had to return for fit before, surely that's his job, to get it right first time, not making customers return again and again so he can keep trying. Every aspect of buying new glasses from Specsavers Kingston has been a stressful disaster. After years of using them I won't be visiting again.”
“I had a eye health check for my type 2 diabetes I naturally thought because they have my health details the results would be automatically forwarded to my GP.
So I asked if I can come into the store in Chingford the manager said I can come into the store and take a picture of the screen. To be honest I paid for this service they want a secure email address of my Gp to send on the email my GP said they should have sent the results to the NHS , so in fact I wasted the money on the health check. I asked the care and quality commission to look into this .”
“Ennis specsavers, Found majority of staff very nice and helpful, the optician was very cheerful and answered my questions he didn't rush me and took his time to explain, one staff member decided I had to pay for frames but I'm entitled to free as I'm an OAP plus T1 diabetic, she really needs a bit more training about entitlement, but apart from that it was a good experience, on the other hand trying to phone them regarding an appointment is awful, iv tried for 5 hours and no answer, surely that's not good customer care !”
“I called at Specsavers in Blackpool to pick up two pairs of glasses. . As in previous years, I thought that one would be for reading and the other for near vision so that I can see my mobile phone, computer and other near objects clearly. At my previous eye test I had, for the first time, been prescribed three pairs of glasses and had to pay for one of them as my NHS vouchers only cover two pairs. The three pairs were for distance, reading and near vision. At that time I needed the distance glasses for driving. I no longer drive so when I went for my recent eye test I told the optician that I no longer needed distance glasses. Despite this, when I picked up my glasses I discovered that I had been prescribed distance and reading glasses so I told the staff at Specsavers that I do not need distance glasses. They were unmoved, surly and unhelpful. I have to have distance glasses they said, I am not allowed to have glasses for near vision unless I pay for them. I cannot use my NHS vouchers towards glasses which I use all the time so that I can see properly. The only glasses they will prescribe are reading glasses and distance glasses which I don't need and never use. As they had already used my two NHS vouchers they demanded that I must pay for my normal everyday glasses. They refused to take back the distance glasses and reinstate one of my NHS vouchers. They said I could have my third pair of glasses at half price. I have therefore decided to pay for my third and absolutely essential pair of glasses - at Boots opticians.”
“Took my autistic granddaughter to specsavers at crystal peaks Sheffield today. Young lady called Aaisha did the test. She was absolutely fantastic. Very patient. Lovely young lady.”
“I ordered & paid for 3 pairs of glasses from Specsavers in Newcastle. When they were delivered all 3 had markings across the lenses & 2 pairs were so loose they would slide to the end of my nose. All 3 pairs are not wearable. I emailed Specsavers telling them of the problem giving them all my details including phone number. The automatic reply I received said I'd get a reply within 48hours. After 3 days I emailed again saying I hadn't had a reply. Its now nearly a week and I haven't received a reply to either email. Shocking, really shocking service. In the good old days you could talk to a real person and your problem would be sorted. Does anyone know a good optometrist who still works with the old values?”
“I couldn't wear the specs provided as I could see better without them. They were late I got them the day before leaving UK for the winter. When I returned I was told I should have returned them immediately. They have lost my business.”
“All staff and Manager Haseena were very knowledgeable, helpful and honest. Good selection of frames and good value for money . Had a great deal on transition lenses. Would definitely go back again and would recommend Specsavers - Lonsdale to our family and friends.”
“Terrible from start to finish! Ordered a set of varifical glasses and sunglasses cost £400. The nearest shop is approximately 10 miles away and I had to drive there several times because I received calls to say they were in and they weren’t and it been sent back because they weren’t up to standard so I had to wait about two months. The very focal glasses Were making me dizzy as they had a convex rolling appearance which I was told to push through it and it would get better, as I was not used to them in time. the sunglasses appear to be OK.
They admitted that they hadn’t been professional and letting me know about the delays in the glasses and offered me a small discount, I tried the glasses over the summer and they did not agree with me at all and made me feel dizzy so I took them back and I received the balance refund.
I wanted to keep the sunglasses but they wanted to charge me for £254 for them, which, bearing in mind , I’ve had a lot of problems even getting them in the first place that price seemed excessive. I asked the manager and that was their best price. Apparently they do not make goodwill gestures for bad service and faulty glasses I was told. They would rather put the sunglasses in landfill and offer them to me at the fair and reasonable price.
I’ve had my time wasted, they’ve held my money for faulty goods for several months, and they offered me no service. What’s the a poor service; what company calls their client to come in to have a new glasses fitted, only for them to arrive, and the glasses are not there because they’ve been sent back to the factory because of too low quality.
Specsavers wasted my time and money and now I have to start again. I also need to get a new prescription probably cause I don’t trust the optician either. What a complete waste of time… I’ll give them zero if I could! Thanks for nothing, Specsavers”
“I absolutely love the Specsavers at Berwick. The manager Desiree and a staff member Anita recently went above and beyond for me to ensure I got the right prescription to suit my eyesight. Eden Rise store is a wonderful retail outlet with excellent expertise staff. I highly recommend them and drive the extra distance because of their great service! IngridR Berwick”
“We met a lovely lady today at specsavers at the mexbrough branch i just wanted to say thank you all the staff were friendly and very helpful but the optometrist was lovely and friendly x”
“If I could, I would give them -100000000. I never met such an unprofessional and humiliating approach. They prescribed glasses and lenses which were very strong. That's not a problem, I told them and came in few days. I was calm explaining they might be wrong with the prescription and the manager of the Wellington store pulled the lenses they've prescribed from my hands - that was a real shock! She pulled the package with all her force!!! Saying if they're strong, I do not need them))))) I wanted to call to the police. I do not know what to do now, how to protect the others from this 100% evil and unprofessional approach. If you have ideas, please, suggest me something.”
“2 pairs of specs. Both very poor; several visits with 2 eye tests. I was given £40 which I understand was for time, trouble, parking etc but when I asked for a refund on 2nd pair they took back the £40. I will not use you again. I now have no specs and have incurred inconvenience, parking and fuel. I will make sure that my friends know what happened. This has left a bad taste in my mouth for your company.”
“We have been long-term customers with specsavers.
When this branch opened in Coventry Ricoh Arena, we decided to give it a try and were extremely disappointed.
Both my elderly parents were treated as if they did not belong in store, spoken to in a condescending way and came away feeling very distressed and upset. The individuals attitude was one of a school ground bully with a visible look of disdain.
The sad thing is the individual who dealt with them is the store manger/retail director(???) Kieran Chavda.
If the person who is responsible for the store shows disdain to retired and very elderly customers paying for the service, then I do not have hope for the longevity of the store. He needs to appreciate retail consumer law and master customer service skills, or just stay out of the way in an office as damage control.
We will stick with our current specsavers in Nuneaton going forward as they have been nothing less than perfect every single time.
Your hard earned money is better spent at another location or provider.”
“Been using spec savers in Clapham junction for many years. The service feels like a con. Paying for things you don’t need. Or paying for things and then being wrong. All they say is sorry. Give you another voucher. Glasses sent to a new company for glare but came back wrong colour. When we came back a year later they said the glass wasn’t right. Why would they give them to me in the first place and just let us go knowing that fact. I can’t go in there anymore feeling looked after just conned. I am going elsewhere from now on. Sad to say you can’t get what you need as it’s all about money whatever the industry!!!”
“Went for an annual eye exam today, no charge.
Dr Aujla tested my eyes including diabetis and totally explained all the results.
Then the tech Irene quoted the cost of new computer progressives and put the order on file for me to order later. She made the experience extremely pleasant while she adjusted my existing glasses to fit so comfortable that I don't have to constantly push them up any more.
I highly recommend Specsavers for their professionalism, skill and after service, especially after the last company charged me $150 for the exam and was quoting $1000 more for the glasses.”
“Have found specsavers in Bolton and Bury very good over the years; less so more recently. There are often long waits, some opticians who reluctantly discuss any problems or concerns, and now feels more like a conveyor belt. After cataract operations with problems with both eyes for weeks/months afterwards, I had to return to Specsavers. The first occasion the staff provided excellent service. Later the sight in one eye, although still very good for long distance, had deteriorated for the near distance - people in the same room, pictures on walls etc. My reading glasses were great and recently purchased. The problem was discussed and I was told that suitable lenses would help, so glasses ordered. On returning to collect glasses, they were incorrect - they were reading glasses. The member of staff said incorrect lenses had been ordered. Returned - long, inconvenient journey - for correct glasses. I was asked if the fitting had been okay previously and that was it. Returning home I found they were for long distance and of no use. Unlikely to be returning to Specsavers.”
