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Specsavers Reviews

2.2 Rating 1,232 Reviews
26 %
of reviewers recommend Specsavers

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Specsavers 1 star review on 3rd January 2025
TRICIA
Specsavers 5 star review on 30th October 2024
Caroline Catmur
Specsavers 5 star review on 30th October 2024
Caroline Catmur
Specsavers 5 star review on 18th October 2024
Franklin Mnisi
Specsavers 1 star review on 30th August 2024
Dawn Plumb
Specsavers 1 star review on 23rd April 2024
Trisha Drummond
Specsavers 1 star review on 23rd April 2024
Trisha Drummond
10
Anonymous
Anonymous  // 01/01/2019
Absolutely rubbish service. They kept my gift card and didn’t give me receipt for the glasses saying it won’t be problem to collect it. While collecting the glasses I was hold like a thief until I prove my payment from my phone and person who gave me a gift card. Never again. Specsavers, Shame on you
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Posted 5 years ago
Told by optician I must not drive. Measured 20 metres and I DEFINITELY can read number plates very clearly.You can't trust the them. It's all a huge CON. THEY WANT YOUR MONEY, end of.
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Posted 5 years ago
Had emergency over lost pair of glasses. Leicester branch staff were superb and helped us out despite the complex circumstances. Prevented a lot of hassle during a weekend away. Can’t praise the staff highly enough. True customer service.
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Posted 5 years ago
Not sure how to start, but I just want to write my experience using contact lenses. I prefer contact lenses instead of the glasses but most of the times I had to wear the glasses because am a bit scared of using the contact lenses that I get from specsaver. When i try to get the left contact lense out, half of it gets out and the other half stays in, and hard to take it out. My eye turns red as I try couple of times to get it out . I had to wait at least 48 hours to be able to take it out. I wouldn't come and write this if this had happened once or twice but actually this happens like 6 times from every 30 pairs that I get monthly. The right eye contact lenses are fine and nothing happen but the left is the worse and it get ripped easily while taking it out. I wish that they get better and stronger daily contact lenses, not weak and cheap ones. My eye turns red and hurts and not sure what to do. Specsaver is only way I know I can get contact lenses from, is there anywhere else I can get them from I might be better to try different place. .....Left eye contact lenses are bad try to sort it out.
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Posted 5 years ago
I took my child to specsavers to have an eyetest.All friendly staff.Cheery and happy optician....But when we went the store to collect and try them on one week later my kid couldn't see a damn thing with them on! Not even the wall from 10 feet away.Customer service staff quickly forgot their"cheery" attitude and became surly and ignored us.Eventually we were offered another free eye test but I pointed out that if the optician was so useless as to stuff up the original prescription so badly,then what would be the point.The a member of staff,another formerly "cheery" lady,pointed out that we had ordered and paid for shaved lenses because my child's prescription was in excess of +3.50 so it was our fault.We strongly disagreed so yet another formerly " cheery" lady staff member pointed out that there were no faults and all my child had to do was (A) put on the glasses and (B) wait for a couple of minutes or so their eyes adjusted to blurriness.At this point I shared with them my personal opinion about them,their optician,their customer service,their frames,their lenses and the utter drivel they talked.We were in the store for over one and a half hours before we were given a grudging refund of the amount already paid for the frames. No apology,no decency. So we marched straight over the road to vision express,explained our position and dilemma caused by specsavers idiots and we were offered a free eye test next day.Also the prescription was radically less than the original and within one week nice clear brilliant spectacles fitted by professional qualified staff with great customer service! So....you decide!
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Posted 5 years ago
Took my reading glasses back as they are misty, they seem like they need cleaning(have done this several times, still the same) to be told it was because I hadn’t got anti glare on the lenses. They could change them for me but I would have to buy new frames as well as new lenses, although my frames are only a week old. I will never use them again it’s all a big con.
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Posted 5 years ago
Went there for a pair of glasses. Was offered 2 for the price of one. Ended up paying over £200 for one pair, not even a good brand and they wanted to charge me £198 for the second pair due to me having to have thinner lenses? They say that the lens deal is NOT in the offer? Paid to have scratch resistant lenses and lense became scratched, visited shop and now they want £120 to replace just one lense? What a rip off, totally disappointed with the so called two for one offer that proved to be more expensive. Avoid this place and go to a small independent opticians that are willing to provide a good service and where they value a client as Specsavers certainly don't. Very dissatisfied.
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Posted 5 years ago
Just had the most amazing service by Kanta @ Wembley branch, she was enormously helpful, friendly and funny! Opticians is normally a bore but I was laughing and smiling throughout, brilliant customer service and professionalism, kanta is a true asset x
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Posted 5 years ago
I cannot recommend Shyrose at the Specsavers in Brixton enough! She has a wonderful eye for how glasses fit the face shape (and is honest about it!) and is determined to make sure customers leave the store with a great deal to match the great glasses. She is truly amazing.
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Posted 5 years ago
2 years ago I spent £325 for a new pair of glasses at Specsavers Romford. One “leg” broke off recently, so I went back to the store to see if they could fix it. They said they could replace the frame but because my frame is from discontinued stock I would have to pay £39 for a new one, which I thought was a great offer! When I came back the next day I was told by another sales person I couldn’t get this done for £39 because I have verifocals 2 years ago I spent £325 for a new pair of glasses at Specsavers Romford. One “leg” broke off recently, so I went back to the store to see if they could fix it. They said they could replace the frame but because my frame is from discontinued stock I would have to pay £39 for a new one, which I thought was a great offer! When I came back the next day I was told by another sales person I couldn’t get this done for £39 because I have verifocals. She kept saying I should go for 2 pairs for the price of 1 deal since I have a new prescription. I repeated a few time that I DON’T NEED 2 pairs but the assistant just wouldn’t listen. When I said I prefer my own frames instead of theirs as I couldn’t find any I liked, I was told I will have to pay extra £40 to fit lenses in those, which I said was ok. I did buy a frame that I really like, that sits perfectly on my face, and looks good, a few months ago. To proceed with the order now the 2 sales assistants wanted to see a sales receipt for the frames I had. Obviously, I didn’t have it with me, and it’s been a while since I bought them, but they suggested that without the original receipt the order can not be processed. Unbelievable! I have been Specsavers customer for over 12years, I was about to spend £270 on the lenses to be fitted, and to be treated like this?! I AM NEVER GOING BACK TO SPECSAVERS! Outstandingly bad customer service and too expensive!
Helpful Report
Posted 5 years ago
2 years ago I spent £325 for a new pair of glasses at Specsavers Romford. One “leg” broke off recently, so I went back to the store to see if they could fix it. They said they could replace the frame but because my frame is from discontinued stock I would have to pay £39 for a new one, which I thought was a great offer! When I came back the next day I was told by another sales person I couldn’t get this done for £39 because I have verifocals 2 years ago I spent £325 for a new pair of glasses at Specsavers Romford. One “leg” broke off recently, so I went back to the store to see if they could fix it. They said they could replace the frame but because my frame is from discontinued stock I would have to pay £39 for a new one, which I thought was a great offer! When I came back the next day I was told by another sales person I couldn’t get this done for £39 because I have verifocals. She kept saying I should go for 2 pairs for the price of 1 deal since I have a new prescription. I repeated a few time that I DON’T NEED 2 pairs but the assistant just wouldn’t listen. When I said I prefer my own frames instead of theirs as I couldn’t find any I liked, I was told I will have to pay extra £40 to fit lenses in those, which I said was ok. I did buy a frame that I really like, that sits perfectly on my face, and looks good, a few months ago. To proceed with the order now the 2 sales assistants wanted to see a sales receipt for the frames I had. Obviously, I didn’t have it with me, and it’s been a while since I bought them, but they suggested that without the original receipt the order can not be processed. Unbelievable! I have been Specsavers customer for over 12years, I was about to spend £270 on the lenses to be fitted, and to be treated like this?! I AM NEVER GOING BACK TO SPECSAVERS! Outstandingly bad customer service and too expensive!
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Posted 5 years ago
Having waited in store for nearly 45 minutes, we left not getting the specs my nan wanted. People were being seen before us. Also the lady on the shop floor knew what we were looking for why couldn't she have told us they can't do it, instead of making us wait. It's a big trip for my gran to make as she is 90 years old. And not only was it hard for her but a waste of my day off too! I would recommend avoiding specsavers Swansea at All cost.
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Posted 5 years ago
Had a hearing test at Kettering branch a year ago and purchased 2 hearing aids which never worked properly it has been very difficult to get appointment to have them checked, Managed to arrange an appointment 2 months ago over the telephone, turned up and no one had recorded the appointment at the shop so nothing was done. They offered to rearrange the appointment for 1 month later. At that time adjustments were made which in the quietness of their office seemed ok, as soon as i went outside into normal life they were worse than before. Managed to speak to them today (16th May) they were looking at July for an appointment which was disgusting, so the person i was speaking to said that they were available now, so i said it would take me 10 minutes to get to the shop and was told "what a shame i will be with another customer then" £2000 down the drain
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Posted 5 years ago
Had eye test here, got the prescription wrong in both eyes! When I asked for a re-test, was told I'd have to pay if I was wrong! Now just been back with prescription sunglasses which are unwearable ... was told that I should have chosen a smaller frame to avoid distortion at the edges of the lenses! Why wasn't I told this when ordering them? Absolute rubbish service and goods, won't go there again. AVOID!
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Posted 5 years ago
I have never left a review before - on anything. But after the experience I had at the Tottenham Court Road branch yesterday, I had to leave feedback. I arrived on time for my eye test appointment, yet waited 20 minutes in the waiting area, while I watched other customers arrive after me, and be attended to for their eye test, before me. Eventually I had to mention this to staff, before I was then seen. Once with the member of staff, they proceeded with the eye scan, which had to be re-done 6 times, because their machine wasn't working. I then went into the eye test itself, which was completely fine; except the person I was with, continually forgot my details - asking me the same questions over, and over, and over again, with me having to remind him of my previous answers. I have a DD monthly lens subscription, and have done for years now. However, they had no record of me on their system, or what type of lenses I use, and once the eye test was completed - I was asked in the lobby area, to pay £10 on the spot for the test. Which I had to embarrassingly argue in front of other customers, with the fact that an eye test every two years, is under my package subscription. Eventually they told me "don't worry about it then", and I left. I have never, ever, ever, experienced anything like it.
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Posted 5 years ago
Specsavers in Hull, absolute rubbish, I wouldn't let them check eyes in potatoes.
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Posted 5 years ago
I wear varifocal lens glasses and picked a pair from your Bolton store when I received them I found that i physically could not see through them at work and when I raised this to staff for the fourth time they informed me that the glasses were to big for me so the varifocal was wrong - something that should have been raised before the purchase was made. I have to pick a new pair of glasses and I am having to pay an extra £50+ for a mistake that could have been prevented weeks ago if the staff had told me beforehand. Lesson learned I will not purchase glasses from Specsavers again.
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Posted 5 years ago
I visited Birkenhead. Supersavers today I had a problem with a large floater I had a thorough examination by a lovely lady called Chloe I was Very impressed with the Service thank you
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Posted 5 years ago
My names Dave Hall, had my eye test at Wulfrun Centre Store Wolverhampton on the 6th May ‘19. Adriana was excellent, very thorough with her testing, very professional, a credit to Specsavers. Lovely personality, she explained and answered all my questions in detail. Excellent customer service.
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Posted 5 years ago
I had a very unpleasant experience with Specsavers (Harrogate) recently. Having booked an eye test which went well. I was then hustled down stairs by an assistant who had been sent for by the optician. At no point was I actually asked if I wanted a new pair of glasses, however I stated that I would have the same frames but again pressed into looking at other frames (even after the I-pad suggested a similar frame to those I had). The price was then calculated without any explanation of what I was actually getting. I know I should ask however I suffer from anxiety and it was a very harrowing experience. After two weeks of discomfort I return to spec savers to find I have been given the wrong type of lenses. Apparently this was due to a “typo” during the initial visit and charged £30 more than I should have. I am now waiting for the new lenses.
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Posted 5 years ago
Specsavers is rated 2.2 based on 1,232 reviews