“Flight from Kolkata to Bagdogra.
SAPTARA was the name of the staff.
I am convinced that SpiceJet is running a scam, and I am extremely disappointed with the behavior of your ground staff. They seemed well-trained to extract every penny from customers, with no regard for basic hospitality.
Your airline needs drastic improvements in all aspects. 1 star is extremely generous for the ridiculous amount of money that was exploited from me.”
“I am writing to express my disappointment with a recent experience I had while traveling with your airline. I have been a frequent domestic flyer, but this incident was one of the worst I have encountered.
Firstly, my flight, scheduled for 6:00 AM, was delayed, and there was no prior notification. Despite arriving at the airport at 5:00 AM, neither I nor other passengers received an explanation, nor did the airport manager offer an apology. In fact, I was treated rudely when I tried to inquire about the delay.
Secondly, during the boarding process, I was carrying a hand luggage of 6 kg and a laptop bag weighing 3 kg. Instead of advising me to check the luggage in, the staff member seemed more focused on charging me for excess baggage. Even after I requested leniency, given my frequent travel experience where other airlines have been more accommodating, the staff insisted on collecting the excess baggage fee.
I find this level of service unacceptable. Encounters like this not only cause inconvenience but also tarnish the reputation of your organization. I urge you to address this issue, as such behaviour will surely affect your loyal customer base.
I hope you will take this feedback seriously and ensure that other customers do not face similar issues in the future.”
“Boarded flight from Delhi to Mumbai , during Web Checkin I was not even informed of Removing Power bank from luggage , and at the time of boarding they called me stating your power bank would need to be disposed off , I said give it back to me I am ready to come and collect they did not agree the same”
“This airline was canceled with out inform they said every 1 hr flight was delayed but after almost 4 hours they said simole flight was cancelled without any compensation or arrangements to the passengers I don't know they will give refund or nor so again it's not reliable. This airline isn't customer friendly and please please don't go I almost waited 5 hrs at airport its late night 11.00 there is no last bus or last flight I'm female and travel alone they simply said will give refund... Thus flight got issued last day onwards but how they gave boarding pass and check in baggage.. This is live example so please don't book this airlines.. Worst management.. Tomm I have balji darsan then how will I go there irresponsible and so on.. Our time waste... Please dont book this flight 🙏🙏🙏still they didn't give refund almost 4 days over they saw my review and asked my PNR details and gave my details everything in it but they didn't respond thats why please dont go🙏don't book worst flight and management. They didn't give refund waiting
I attached my boarding pass details without my name please find everyone and decide please dont book 🙏”
“Had booked my flight two months in advance Pune to Goa (GOX), paid for premium seats, meal with beverage. Flight took off 3 hours delayed (very normal with this airline), aircraft had NO seats with extra legspace, and NO onboard meal. Why ask customer to pay for something that was never available? Can recommend to anyone to NOT consider SpiceJet irrespective of no alternate or an emergency. Book self on another airline.”
“Worst Airlines of the Year. It was just yesterday I had a ticket from Guwahati to Bagdogra. The actual timing was 17:05 hrs. However the timing was changed once, it was fine, then again second, then again third until 22:45 hrs. And then no changes or information. Finally at 23 hours they came up to say the flight is cancelled and they would initiate refund after all boarding cards and security checks.
The decision was adamantly refund or else they would have to wait until the next day 17:05, which is also not fixed and no other facilities shall be provided. The management lifted their hands and said we are helpless. Initiated refund and it said it will done within 7 days. So, funny.
Tried booking another ticket but their was none, so had to travel all the way to Railway station and take a train, luckily one bike rider drove me on time to Kamakhya.
Seeing the suffering of the young kids, elderly people, I would recommend not to ever take this flight again. DGCA should banned then forever.”
“My booking was from Dubai to Amritsar but spicejet delayed the flight for 15 hrs and staff was stilll not sure if flight will operate or not and then gave all the passengers only one option that was to take a spicejet flight Dubai to Delhi and did not gave us any flight from Delhi to Amritsar so all the passengers travelled to Amritsar on their own, spicejet paid nothing for that. I had paid alot more money for the flight to Amritsar as it is my home town. Flights to and from Delhi are always cheaper but for my conveniene i booked for Amritsar flight. It took me to reach from Dubai to Delhi 4 hrs and from Delhi to Amritsar it was a nightmare of 12hrs by road as there were jams and i was exhausted by sitting at airport for 8 hrs and then travelling to delhi 4 hrs. So it took me 36 hrs to reach my home from Dubai. It was like as if we were in a war zone and they were offering only one option if we want to reach India. It felt like we paid hefty amount to suffer. I would never suggest anyone this flight even if they offer free tickets. I would rate this flight in negative if there was an option for the same. Spicejet don't even deserve a half star rating.”
“Spice jet has absolutely NO urgency or since of time. They do not care that customers have other flights to catch. They are NEVER on time. I honestly can not believe this airlines is in business. The planes are old and uncomfortable with no power outlets to charge devices. WTF spicejet. Giving 1 star is not even close to what they deserve. But that's as low as ican go.”
“If I could give less than 1 that also I do.. worst experience always.. after long m traveling via spice jet but the condition is worse than before.. poor management part.. poor staff always ready to argue..”
“Yesterday was The last n last to fly with spicejet...my family was so frustrated n they was a patient n u all spicejet member didn't even took response..no call answer..no concern spicejet is a bakwas flight ..good bye spicejet”
“I wish there was a minus rating. Ghatya airline. My fiancee is stuck for a domestic flight to Srinagar from 6 am in the morning which was suppose to reach destination at 12.25 pm and now will fly at 12.25 pm from Delhi. Kachra airline for sure.”
“This is the worst experience I had with this airline . For 13 kg overweight they charged 20800 extra which is ridiculous and flight cost is 14000. And above all it was mentioned if u do online. It will be around 9000. They should charge for one bag but they are only ripping off last moment. I suggest not to travel through them”
“I wish if there was a zero star option available. Spicejet doesn't deserve 1 star aswell. Very pathetic airlines. Whenever I have travelled with SpiceJet, they don’t care about your emergency they always make last minute changes on flight where you don’t have any choice.”
